It's all about the small things final

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It's all about the small things final

  1. 1. It’s All About The Small Things Resident Retention 101Presented by FLY Apartment Leasing Ideas & CallMaX
  2. 2. When your leasing needs wings this is the place to come to.Connect with us:Facebook:FLYApartmentLeasingIdeasTwitter: @FLYLeasingIdeasLinkedin: FLY Apartment LeasingIdeas A division of RPM National Solutions LLC
  3. 3. 11 Industry Specific services that will…Founded in 2002 - Headquartered 1. Increase Leasing Leads =in Atlanta, GA, CallMaX is… More Traffic The NEXT Generation of Call 2. Staff Accountability = Better Services Productivity and Better Customer Service The only Complete Family of 3. Mitigate Risk Exposure = call management solutions Lower Liability Nationwide presence – over 4. Increase Retention Rates = 500,000 units! Reduced Turnover and Higher Occupancy Rates 5. Increase NOI = Improved All Things Asset Value Communication! www.callmax.us
  4. 4. It’s All About the Small Things -Be Personable -Be Social -Our Challenge to YOU
  5. 5. Personal ContactO 70% of Customers are loss due to lack of personal contact
  6. 6. Change How You Interact
  7. 7. Introduce New Residents To The Community
  8. 8. Introduce Residents to Employees
  9. 9. Be SociableDon’t just contact your residents when you want something from them!
  10. 10. Build Trust ViaCommunication
  11. 11. Craft Clubs Fitness Clubs Book Clubs Cooking Clubs Kids ClubNetworking Club Wine Club
  12. 12. May the force be with you
  13. 13. We Need You We would like to work with 4 properties onusing these tips. We will set you up with a plan of action & follow up calls weekly. The results from these four properties will be feature in our next webinar on May 22,2013 The first 4 properties to email us at info@theflyteam.com with the subject line The Fly Challenge will be our official Challenge Properties.

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