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FICO Engagement Analyzer – Harness the Power of Speech Analytics

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FICO Engagement Analyzer uses sophisticated speech analytics to monitor every collections call to determine if agents are doing the right things - asking debtors for payment, clearly stating the intent of the call (mini-Miranda), and other behavioral and performance attributes. In real time, this data is analyzed by supervisors to determine where issues exist, and the results are used to propel compliance and agent performance. It's amazing - clients are seeing an increase of 30% in cash collected per agent hour, with greatly reduced penalties and legal fees. Learn more by visiting www.fico.com/en/products/fico-engagement-analyzer

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