• Share
  • Email
  • Embed
  • Like
  • Private Content

FICO Engagement Analyzer – Harness the Power of Speech Analytics

on

  • 779 views

FICO Engagement Analyzer uses sophisticated speech analytics to monitor every collections call to determine if agents are doing the right things - asking debtors for payment, clearly stating the ...

FICO Engagement Analyzer uses sophisticated speech analytics to monitor every collections call to determine if agents are doing the right things - asking debtors for payment, clearly stating the intent of the call (mini-Miranda), and other behavioral and performance attributes. In real time, this data is analyzed by supervisors to determine where issues exist, and the results are used to propel compliance and agent performance. It's amazing - clients are seeing an increase of 30% in cash collected per agent hour, with greatly reduced penalties and legal fees. Learn more by visiting www.fico.com/en/products/fico-engagement-analyzer

Statistics

Views

Total Views
779
Views on SlideShare
770
Embed Views
9

Actions

Likes
2
Downloads
0
Comments
0

5 Embeds 9

https://twitter.com 3
http://stagewp.fico.com 2
http://www.linkedin.com 2
https://www.linkedin.com 1
http://www.fico.com 1

Accessibility

Categories

Upload Details

Uploaded via

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment