Soft outcomes, hard data – Using the Outcomes Star to improve, learn and evidence change

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Presentation given by Elizabeth Harper from St Mungos, UK at the FEANTSA/HABITACT seminar "Tackling homelessness as a social investment for the future: Looking at the bigger picture", 12th June 2013, …

Presentation given by Elizabeth Harper from St Mungos, UK at the FEANTSA/HABITACT seminar "Tackling homelessness as a social investment for the future: Looking at the bigger picture", 12th June 2013, Amsterdam

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  • So generally a positive picture of progress – good progress but beware potholes!

Transcript

  • 1. Learning from theOutcomes StarElizabeth HarperRegional Directorelizabeth.harper@mungos.org
  • 2. Our vision is that:• Everyone should have a decent place tolive• Something meaningful to do• Satisfying relationships with other people• The good health to enjoy themWho are St Mungo’s
  • 3. Our services• 1800 residents• 850 staff• 100+ different projects including– Street outreach– complex needs projects– Semi Independent houses– hostels– registered care homes
  • 4. Our interest in OutcomesHistorically• Focus on inputs and outputs• Lack of service accountability• Inability to demonstrate many of theeffects of our work– clients– staff
  • 5. Risks – of input output model• Cherry Picking• Undervalued and Under fundedservices• Delivering outputs rather than clientoutcomes
  • 6. Development• A tailor made outcomes tool– Sector relevant– Incorporate learning• Clients in partnership• Objective• Visually appealing
  • 7. Outcomes Star
  • 8. What have we learnt?• Aggregated can beuseful.• That themeasurements onthe Star havemeaning for theways that clientsare worked with
  • 9. Research project• Tailored support brings best results• Women in mixed hostels fare worst• Positive outcomes peak at 6 – 12months
  • 10. Improvement actions:Addressing decline at 6 – 12months• Raised internally as a concern• We have developed internalpathways for clients• Camden and others now use thismodel wholesale
  • 11. Improvement actions:Women’s servicesPeer research project• Identify issue• Research• Womens strategy and coordinator• National campaign
  • 12. Implications for client work• Measures link to cycle of change• Guides staff practice• Working at clients pace• Client centred and personalised.
  • 13. Emerging findings• Rough sleeping• Relationships– men– women
  • 14. Summary• To learn• To improve• To demonstrate
  • 15. But beware…….• Its not using a measurementtool……its how you use it• Distance travelled is not an indicatorof quality
  • 16. Outcomes StarDemonstrating worthElizabeth.Harper@mungos.org