Learning from theOutcomes StarElizabeth HarperRegional Directorelizabeth.harper@mungos.org
Our vision is that:• Everyone should have a decent place tolive• Something meaningful to do• Satisfying relationships with...
Our services• 1800 residents• 850 staff• 100+ different projects including– Street outreach– complex needs projects– Semi ...
Our interest in OutcomesHistorically• Focus on inputs and outputs• Lack of service accountability• Inability to demonstrat...
Risks – of input output model• Cherry Picking• Undervalued and Under fundedservices• Delivering outputs rather than client...
Development• A tailor made outcomes tool– Sector relevant– Incorporate learning• Clients in partnership• Objective• Visual...
Outcomes Star
What have we learnt?• Aggregated can beuseful.• That themeasurements onthe Star havemeaning for theways that clientsare wo...
Research project• Tailored support brings best results• Women in mixed hostels fare worst• Positive outcomes peak at 6 – 1...
Improvement actions:Addressing decline at 6 – 12months• Raised internally as a concern• We have developed internalpathways...
Improvement actions:Women’s servicesPeer research project• Identify issue• Research• Womens strategy and coordinator• Nati...
Implications for client work• Measures link to cycle of change• Guides staff practice• Working at clients pace• Client cen...
Emerging findings• Rough sleeping• Relationships– men– women
Summary• To learn• To improve• To demonstrate
But beware…….• Its not using a measurementtool……its how you use it• Distance travelled is not an indicatorof quality
Outcomes StarDemonstrating worthElizabeth.Harper@mungos.org
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Soft outcomes, hard data – Using the Outcomes Star to improve, learn and evidence change

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Presentation given by Elizabeth Harper from St Mungos, UK at the FEANTSA/HABITACT seminar "Tackling homelessness as a social investment for the future: Looking at the bigger picture", 12th June 2013, Amsterdam

Published in: News & Politics
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  • So generally a positive picture of progress – good progress but beware potholes!
  • Soft outcomes, hard data – Using the Outcomes Star to improve, learn and evidence change

    1. 1. Learning from theOutcomes StarElizabeth HarperRegional Directorelizabeth.harper@mungos.org
    2. 2. Our vision is that:• Everyone should have a decent place tolive• Something meaningful to do• Satisfying relationships with other people• The good health to enjoy themWho are St Mungo’s
    3. 3. Our services• 1800 residents• 850 staff• 100+ different projects including– Street outreach– complex needs projects– Semi Independent houses– hostels– registered care homes
    4. 4. Our interest in OutcomesHistorically• Focus on inputs and outputs• Lack of service accountability• Inability to demonstrate many of theeffects of our work– clients– staff
    5. 5. Risks – of input output model• Cherry Picking• Undervalued and Under fundedservices• Delivering outputs rather than clientoutcomes
    6. 6. Development• A tailor made outcomes tool– Sector relevant– Incorporate learning• Clients in partnership• Objective• Visually appealing
    7. 7. Outcomes Star
    8. 8. What have we learnt?• Aggregated can beuseful.• That themeasurements onthe Star havemeaning for theways that clientsare worked with
    9. 9. Research project• Tailored support brings best results• Women in mixed hostels fare worst• Positive outcomes peak at 6 – 12months
    10. 10. Improvement actions:Addressing decline at 6 – 12months• Raised internally as a concern• We have developed internalpathways for clients• Camden and others now use thismodel wholesale
    11. 11. Improvement actions:Women’s servicesPeer research project• Identify issue• Research• Womens strategy and coordinator• National campaign
    12. 12. Implications for client work• Measures link to cycle of change• Guides staff practice• Working at clients pace• Client centred and personalised.
    13. 13. Emerging findings• Rough sleeping• Relationships– men– women
    14. 14. Summary• To learn• To improve• To demonstrate
    15. 15. But beware…….• Its not using a measurementtool……its how you use it• Distance travelled is not an indicatorof quality
    16. 16. Outcomes StarDemonstrating worthElizabeth.Harper@mungos.org
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