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Quality Standards in Homelessness Servies in Poland - Bottom-Up Approach

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Presentation given by Piotr Olech, PFWB, Poland at a FEANTSA Conference on "Quality in Social Services from the Perspective of Services Working with Homeless People", Luxembourg City, Luxembourg, 2011

Presentation given by Piotr Olech, PFWB, Poland at a FEANTSA Conference on "Quality in Social Services from the Perspective of Services Working with Homeless People", Luxembourg City, Luxembourg, 2011

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  • 1. Quality Standards in Homelessness Services in Poland – bottom up aproach Quality in Social Services – Luxembourg City 21.10.2011 The project is co-financed by the European Union from the resources of the European Social Fund
  • 2. Major problems 1. Lack of comprehensive social policy towards homelessness 2. Services are temporary in nature (emergency) 3. Current solutions and the homeless assistance system are based on assumptions and judgements 4. No cooperation among stakeholders 5. Participation of the homeless 7. Support provided under certain conditions - behavioural model 8. Lack of economic perspective 9. Homelessness is frequently seen as a social pathology rather than a housing problemQuality in Social Services – Luxembourg City 21.10.2011
  • 3. Problems related to service quality 1. Lack of regulations and service quality standards in the field of homelessness 2. Access as a priority - not quality 3. NGO sector is too independent and detached - no possibility to coordinate and monitor the quality of standards 4. Considerable diversification of service quality 5. Costs determine contracting services 6. Complete lack of services in some spheresQuality in Social Services – Luxembourg City 21.10.2011
  • 4. The Model of District Standard of Getting Out of HomelessnessQuality in Social Services – Luxembourg City 21.10.2011
  • 5. Organisers Human Resource Development Centre (CRZL) is the partnership leader and representatives of six organisations dealing with homelessness, including FEANTSA members, are responsible for the factual aspects of the project implementation: • Pomeranian Forum in Aid of Getting Out of Homelessness (PFWB), • Saint Brother Albert’s Aid Society, Main Board (TPBA ZG), • Barka Network, • MONAR Association, • CARITAS of the Kielce Diocese, • and the Open Door Association from Warsaw.Quality in Social Services – Luxembourg City 21.10.2011
  • 6. 1.18 – Development of Assistance and Social Integration Service Standards, Task 4 – Harmonization of Work with the Homeless and Development of the District Standard of Getting Out of Homelessness. Main project activities include the following stages: diagnosis (9.09 - 6.10) - 10 months model (7.10 - 6.11) - 12 months education and information (7.11-2.12) - 8 months pilotage (3.11-8.13) - 18 months recommendation (6.13-11.13) - 6 months report - promotion (12.13-4.14) - 5 months Budget - about PLN 35 million (EUR 8.5 million), pilotage support (PLN 15 million)Quality in Social Services – Luxembourg City 21.10.2011
  • 7. What is GSWB The model of District Standard of Getting Out of Homelessness (GSWB) is a model of solving the problem of homelessness, active on the levels of Prevention, Intervention and Integration, which provides a full range of service standards in the following fields: 1. Street work, 2. Social work, 3. Housing and temporary assistance, 4. Health, 5. Local partnerships, 6. Employment and education.Quality in Social Services – Luxembourg City 21.10.2011
  • 8. What are Standards Standards - statements recorded as a document or a set of documents, agreed on and considered binding, which provide a detailed description and characteristics of the standardised entity. The name “standard” does not have to appear in documents in which these standards are presented, they may be referred to as norms, requirements, conditions, rules or regulations concerning the standardised entity. Each standard is presented according to 13 points, e.g. target, range, competence, organiser, cooperation, legal situation, financing, documentation, monitoring and evaluationQuality in Social Services – Luxembourg City 21.10.2011
  • 9. Research Team and Expert Groups Six Expert Groups (about 60 people) and the Research Team (6 people) form the basis of Partnership activity in the area of diagnosis and development of models and standards Pilotage - Partnership - Education phase - research, trainings - 30 partner organisations from different regions of Poland - Pilotage phase - testing standards - minimum 15 partner organisations from different regions of PolandQuality in Social Services – Luxembourg City 21.10.2011
  • 10. Innovation and experiment 1. Grass-roots project - involvement of all entities 2. Quality standards - as an element of the strategy or plan of solving the problem of homelessness in Poland 3. Elements of standards - housing first method, prevention programmes, street work, health services 4. Diagnosis - Model - Pilotage - Recommendations and legal changes 5. Implementation of legal solutionsQuality in Social Services – Luxembourg City 21.10.2011
  • 11. Strengths 1. Participation process – different stakeholders – service providers, users, policy, public sector 2. Building up a National Alliance 3. Learning process – exchanging experiences 4. Quality standards – reflects reality, close to real problems 5. Self regulation – our standardsQuality in Social Services – Luxembourg City 21.10.2011
  • 12. Weaknesses 1. Quality of quality standards 2. Participation in process – ministry responsible for homeless services 3. Acceptation process – time, differences 4. Self regulation – low quality 5. Services providers perspective (policy, research) 6. All stakeholders – mission impossibleQuality in Social Services – Luxembourg City 21.10.2011
  • 13. I wish you a successful Conference with fruitful discussionsQuality in Social Services – Luxembourg City 21.10.2011 The project is co-financed by the European Union from the resources of the European Social Fund