Business Etiquette


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The basics of business etiquette for FBLA-PBL members

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Business Etiquette

  1. 1. Ten Etiquette Tips Essentialto the Survival of any FBLA Member
  2. 2. Do you think that you have a goodgrasp of manners and etiquette? Results from the fourth Annual Lenox Gift-giving and Etiquette survey should that more than 1/3 of all respondents rate the manners of Americans in general as poor – yet 80% of respondents rate their manners as excellent. The survey uncovered a lack of basic etiquette knowledge. Let’s see how well you do –  Etiquette Exam
  3. 3. 1. False. Turn the cell phone off – completely during a luncheon meeting, social function, or even on public transportation.
  4. 4. 2. False. No – you should never give an important person your business card that you meet briefly unless they ask for it.
  5. 5. 3. False. You can arrive anytime between 7:00 p.m. and 9:00 p.m. - it is terribly impolite to be early.
  6. 6. 4. False. Any time is proper to shake someone’s hand. Make sure that you have a firm grip (but not painful) for both men and women.
  7. 7. 5. False. Make eye contact with all of the individuals that you are talking to.
  8. 8. 6. False. Use the spoon provided. It is not a cup of coffee, for heaven’s sake. And don’t slurp either!
  9. 9. 7. True Always select your silverware from the outside in.
  10. 10. 8. True Should always taste first.
  11. 11. 9. False Break into pieces and butter a piece at a time as you eat it.
  12. 12. 10. False Wait for your host or hostess.
  13. 13. Other things to remember: Hold the door- whether male or female, hold open a door you have just passed through for the person behind you. Keep to the right – on the sidewalk, escalators, in stairwells. Say please and thank you to waiters, flight attendants, cab drives – little things go a long way. Keep food or drink or briefcases in your left hand – keep your right hand free for handshakes.
  14. 14. Other reminders: Make eye contact and offer a warm smile – in every situation this puts people at ease. Be perceptive –survey a situation and always use your best judgement. NOW more than ever people to have live graciously. Having good manners is always in style.
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