ECS Hera Case Managment

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Hera is a case management solution to support content-based business activity. It is a highly configurable and flexible solution that is designed to meet the needs of many business activities across multiple industries. Hera uses the “case folder” metaphor to capture and organise your content in a way that is meaningful to your business. Hera makes full use of your existing investment in the Oracle content management platform to deliver a solution that provides a holistic view of business information in your organisation.

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ECS Hera Case Managment

  1. 1. HeraCase management
  2. 2. Hera is a case management solution to support content-based businessactivity. It is a highly configurable and flexible solution that is designed tomeet the needs of many business activities across multiple industries. Herauses the “case folder” metaphor to capture and organise your content in away that is meaningful to your business. Hera makes full use of your existinginvestment in the underlying content management platform to deliver asolution that provides a holistic view of business information in yourorganisation.Does this sound familiar?• Scattered content includingemails, phone messages,images, faxes, documents, allrelated to one topic• Ad hoc teams need a secureplace to store and collaborateon cases/projects• Multiple tools (instantmessenger, email, webmeetings) used to share anddiscuss cases/project• Need to collaborate anddiscuss content, not juststore it• Want to keep content withinthe business contextHow can Hera help?• Improve effectiveness with aconsistent view of informationaround key business processes• Improve productivity of teamsby using common interface andapproach to collaborate onbusiness activities across theenterprise• Improve business agility byusing a flexible and configurablesolution to handle diversebusiness activity• Intuitive interface means rapidbusiness deployment withminimal training overhead• Provides a solid foundation formeeting records and regularityrequirementsAbout UsECS is an expertsoftware solutions andservices providerspecialising in EnterpriseContent Management(ECM). We believe ourin-depth knowledge ofthe ECM space enablesus to transform ourclients’ businesses tomake the most of theircontent.ECS has a provenreputation for deliveringexcellence. With adedicated andexperienced teamcommitted to innovationand quality, longstanding partnershipswith leadingECM platform vendors,EMC and Oracle, and aphilosophy ofmaximising customersatisfaction we are wellplaced to meet ourclients’ needs.Contact UsFind out more about howwe can help you.+44 (0)1483 688030www.extended-content.cominfo@extended-content.com
  3. 3. Case-centric viewProvide users with information and resources withinthe context they are intended. Hera incorporatescontent with information about the team, tasks anddiscussions all related to the case. Users can signup for notifications on all case actions to remainaware of the case activity.Improve employee efficiencyEnable business activity by simplifying processes.Hera provides workflows for initiating, monitoring,and reporting business activities such as documentreview, document approval and task completion.There is close integration with email clients andHera is web-based to provide a familiar and simpleexperience.Highly configurableCase administrators control templates to match caserequirements. All features are customisable to suitdifferent business processes within an organisation.Switch on/off functionality, control defaults, changeoption lists, control template-wide configurations andaccess from the user-friendly control panel.Easy and devolved maintenanceBuilt-in support for team, task and activitymanagement. Control the roles, rights and teammembers from within the case template and withinindividual cases. With Hera, there is no need toinvolve your IT department for controlling applicationsecurity. Instead, let business users control it.
  4. 4. ComplianceProvides audit functionality to support complianceneeds. Powerful reporting capability to assist withmanagement of business activity and performancemonitoring.Easy document accessFlexible document organisation to suit all case types.Use folders, categories and colors to classifydocuments and have the extra advantage of contentmanagement search on top to satisfy all accesspreferences. Allows document contribution throughdrag and drop interface for simplicity and bulk uploadcapability.Powerful document controlsSecure and controlled document handling to provideversion control, revision history, lock/unlock options,easy edit, metadata capture and more. Documentsare available in original format and PDF with quickaccess to download, view or edit the documents.Status handlingMany business processes advance through workflowstages; Hera matches the process lifecycle throughcase statuses. Options include triggering tasks,generating documents, sending notifications andchanging/locking security depending on a case status.Statuses can be configured to match a process bydetermining next status options at each stage.

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