How and where to ask for positive reviews
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How and where to ask for positive reviews

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Tips for healthcare providers about how to get more positive reviews on sites like Yelp, Yellowpages, Citysearch, etc. This tutorial covers how to solicit positive reviews from existing patients. An ...

Tips for healthcare providers about how to get more positive reviews on sites like Yelp, Yellowpages, Citysearch, etc. This tutorial covers how to solicit positive reviews from existing patients. An example of a Patient Review Template from Expert Reputation is shared. The tutorial also covers where to put the template: in patient reminder software, flyers around the office and other places when your clients are likely to be motivated to write you a review.

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How and where to ask for positive reviews How and where to ask for positive reviews Presentation Transcript

  • How & Where to Ask for Positive Reviews A short tutorial by David Engel
  • How to ask?● Give clients a place to vent frustrations, so they dont write a bad review● Tell them their opinion will help others make informed decisions● Give them the EXACT link of where they need to go to write your review
  • Vent FrustrationsDear Patient,Thank you for your recent visit to our office. We want to ensure that we are doingeverything possible to provide the very best care in a comfortable, welcomingenvironment.We would like to hear what kind of experience you had while visiting our office. Youropinion matters greatly to us.If we did not meet all of your expectations, please call or email PERSON / TITLE at###-###-#### or EMAIL@EMAIL.COM. We are eager to listen to your feedback andresolve any problems that you may have.If you are satisfied with our service, we would appreciate if you took a few moments toshare your experience with others by writing an online review. Your endorsement isvital to our success and will help other patients make informed decisions.Please click the link below to endorse us on Google Plus:https://plus.google.com/111562320095944575844/about?hl=enPlease feel free to contact us if you have any questions or need anything else.- Your Name View slide
  • Help OthersDear Patient,Thank you for your recent visit to our office. We want to ensure that we are doingeverything possible to provide the very best care in a comfortable, welcomingenvironment.We would like to hear what kind of experience you had while visiting our office. Youropinion matters greatly to us.If we did not meet all of your expectations, please call or email PERSON / TITLE at###-###-#### or EMAIL@EMAIL.COM. We are eager to listen to your feedback andresolve any problems that you may have.If you are satisfied with our service, we would appreciate if you took a few moments toshare your experience with others by writing an online review. Your endorsement isvital to our success and will help other patients make informed decisions.Please click the link below to endorse us on Google Plus:https://plus.google.com/111562320095944575844/about?hl=enPlease feel free to contact us if you have any questions or need anything else.- Your Name View slide
  • Link to ReviewDear Patient,Thank you for your recent visit to our office. We want to ensure that we are doingeverything possible to provide the very best care in a comfortable, welcomingenvironment.We would like to hear what kind of experience you had while visiting our office. Youropinion matters greatly to us.If we did not meet all of your expectations, please call or email PERSON / TITLE at###-###-#### or EMAIL@EMAIL.COM. We are eager to listen to your feedback andresolve any problems that you may have.If you are satisfied with our service, we would appreciate if you took a few moments toshare your experience with others by writing an online review. Your endorsement isvital to our success and will help other patients make informed decisions.Please click the link below to endorse us on Google Plus:https://plus.google.com/111562320095944575844/about?hl=enPlease feel free to contact us if you have any questions or need anything else.- Your Name
  • Where to ask?1) Signs in the office2) Hand out flyers3) Ask during appointments4) Ask on your website5) Ask with your appointment reminder software
  • Where to ask?1) Signs in the officePut signs in your office encouraging patients to like you onFacebook and write a review on sites like Yelp.Seems like a no-brainer, but so many healthcareprofessionals do not do this.
  • Where to ask2) Hand out flyersHand each patient, on their way out of the office, adocument with information on how to become a Fan andhow to review the practice online. Make sure there arethorough directions and links provided.(Use our Patient Review Templates to get started.)
  • Where to ask?3) During appointmentsAsk patients, “Have I answered all your questions andaddressed all of your concerns?”If the patient says, “yes” then perhaps say, “Great. Wouldyou mind taking 5 minutes to review me online? I have adocument with all the steps listed on how to do this. I wouldreally appreciate it.”
  • Where to ask?4) On your websiteHave a Yelp icon right next to your Facebook, Twitter andYouTube icons.Write a blog article about reviews and how patients canreview you. Also, publish it in your newsletter.
  • Where to ask?5) In your appointment reminder emailsReminder software, like the popular Smile Reminder,allows you to automatically send an email to patients.After their appointment, send them a link to Yelp (orwhatever site needs improvement), and ask them to write areview.(Use our Patient Review Templates to get started.)
  • Questions? Contact Me: david@expert-reputation.com (866) 932-5888David EngelExpert Reputation