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Usability Testing of the Czech Post Mobile Application (Case study)
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Usability Testing of the Czech Post Mobile Application (Case study)

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Case study of Usability Testing of the Czech Post Mobile Application for iPhone and Android.

Case study of Usability Testing of the Czech Post Mobile Application for iPhone and Android.

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  • 1. Case StudyUsability Testing of the Czech Post Mobile Application Michal Maňák UX specialist
  • 2. „...If I can’t reach somewhere Ihold the phone in one hand,helping with other...“Test participant
  • 3. „Version? I use something fromApple …“Test participant
  • 4. Search engines vs. App markets
  • 5. „…This is where they sell things forsmartphones and where I can seewhat I already have in my cellphone…I don’t expect Czech Post here…“ Test participant
  • 6. "...I don’t see a similar option, ...oh, I see it now ...” Test participant
  • 7. "... I would choose my currentlocation, I know it’s under thisbutton ..."Test participant
  • 8. "... here, I would like to downloadthe list of post offices ..." Test participant
  • 9. Tap Pinch / Spread Flick
  • 10. „… I click on it…“Test participant
  • 11. People who are 40 and older don’t know and don’t explorefeatures of their mobile phones.
  • 12. People younger than 40 years have better orientation in theirmobile phones – they explore their features.
  • 13. Questions?Michal MaňákUX Specialist