Customers are always speaking. Some will tweet, some will walk in (or out) of your bank, others will engage face to face, and others just quietly walk away. Are you listening? In this session, we will highlight an in-depth win/loss analysis that Emprise Bank conducted on its commercial customers and get true insight into what customers are thinking. Emprise also will share what it is doing to continue to win and make changes to its commercial lending process.
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