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Amaze Every Customer Every Time with Shep Hyken

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Delivering an amazing customer experience is the competitive advantage of new-era business. It is the edge that separates good companies from truly great companies. …

Delivering an amazing customer experience is the competitive advantage of new-era business. It is the edge that separates good companies from truly great companies.

In his just released book, “Amaze Every Customer Every Time Today! - 52 Tools to Create the Most Amazing Customer Service on the Planet” Shep Hyken showcases the best practices, tactics, and strategies for building credibility, trust and confidence in your customers. Each of the tools is simple, clear, useful for almost anybody, and supported with compelling research and stories.

In this Webinar, Shep will share some of the highlights of these critical tools and strategies for delivering an amazing customer experience. Learn more about the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

Published in: Marketing, Business, Technology
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  • 1. Amaze Every Customer Every Time By: Shep Hyken www.evergage.com brogers@evergage.com
  • 2. Welcome! Hi! Shep Hyken here. Today we’re going to talk about how to amaze every customer every time. Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC (314) 692-2200 www.hyken.com
  • 3. Amazement Creates Loyalty: The Difference Between Satisfied Customers and Loyal Customers Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC (314) 692-2200 www.hyken.com www.hyken.com
  • 4. Important Definitions Customer Amazement™ Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC (314) 692-2200 www.hyken.com
  • 5. Important Definitions Customer Amazement™ Moments of Magic® Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC (314) 692-2200 www.hyken.com
  • 6. Important Definitions Customer Amazement™ Moments of Magic® Moments of Misery™ Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC (314) 692-2200 www.hyken.com
  • 7. Important Definitions Customer Amazement™ Moments of Magic® Moments of Misery™ Moments of Mediocrity™ Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC (314) 692-2200 www.hyken.com
  • 8. Amaze Every Customer Every Time Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC (314) 692-2200 www.hyken.com
  • 9. 1. Act like you own the place. Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC (314) 692-2200 www.hyken.com
  • 10. 2. To be the best place to buy, be the best place to work. Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC (314) 692-2200 www.hyken.com
  • 11. 3. Focus on the customer and not the money. Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC (314) 692-2200 www.hyken.com
  • 12. 4. Stay in touch. Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC (314) 692-2200 www.hyken.com
  • 13. 5. Tell your story. Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC (314) 692-2200 www.hyken.com
  • 14. 6. Be a part of something bigger than yourself. Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC (314) 692-2200 www.hyken.com
  • 15. 7: Create Demanding Customers Be so good that the competition thinks your customers’ requests are unreasonable. Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC (314) 692-2200 www.hyken.com
  • 16. Amaze Every Customer Every Time 52 Tools for Delivering the Most Amazing Customer Service on the Planet www.AmazeEveryCustomer.com Connect with Shep…. Twitter: www.twitter.com/hyken LinkedIn: www.linkedin.com/in/shephyken YouTube: www.youtube.com/shephyken Facebook: www.facebook.com/ShepHykenSpeaker Learn more about Shep’s speeches at www.Hyken.com Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC (314) 692-2200 www.hyken.com
  • 17. iPhone App Free iPhone and Android apps available: Search the app store for: Shep Hyken or Go to: http://www.hyken.com/app Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC (314) 692-2200 www.hyken.com
  • 18. Q&A www.AmazeEveryCustomer.com www.Evergage.com/Blog Connect with Shep…. Connect with Evergage…. Twitter: www.twitter.com/hyken LinkedIn: www.linkedin.com/in/shephyken YouTube: www.youtube.com/shephyken Facebook: www.facebook.com/ShepHykenSpeaker Twitter: www.twitter.com/evergage LinkedIn: www.linkedin.com/company/evergage Learn more about Shep’s speeches at www.Hyken.com Free Customer Success Resources: www.evergage.com/resources See a Demo of Evergage www.Evergage.com/Request-a-demo Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC (314) 692-2200 www.hyken.com

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