RPO PEAK Matrix Global Preview 2012

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Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ provides an objective, data-driven comparative assessment of third-party outsourcing service providers specific to a market segment (function, process, industry vertical). Buyers of global services rely on Everest Group PEAK Matrix to gain segment specific insights to identify and evaluate service providers based on in-depth assessment of delivery capabilities and success in the market place. The PEAK Matrix is supplemented with service provider specific details to provide up-to-date information and intelligence and enable assessment of relative strengths and key gaps of each provider.

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RPO PEAK Matrix Global Preview 2012

  1. 1. GLOBAL PREVIEW P E R F O R M A N C E EXPERIENCE ABILITY KNOWLEDGE 2012 GLOBAL PREVIEWRecruitment Process Outsourcing (RPO)Service ProvidersAnalyst PanelRajesh RanjanArkadev BasakShruti AgrawalEGR-2012-3-MM-0742
  2. 2. 2012 Global Preview Everest Group PEAK Matrix RPO Announcing the 2012 RPO Market Leaders Alexander Mann Solutions, KellyOCG, Kenexa, ManpowerGroup, PeopleScout, Randstad Sourceright, and The RightThing are the current Leaders on Everest Group’s PEAK Matrix based on their market successes and overall RPO delivery capabilities. The 2012 PEAK Matrix for RPO is based on 600+ RPO contracts signed by 20+ RPO service providers. Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for RPO 75th percentile Leader High Major Contender Leaders Emerging Player The RightThing ManpowerGroup Star Performer Pinstripe PeopleScout Randstad Sourceright 75th percentile KellyOCG KenexaMarket success Major Contenders AMS Talent2 Hudson RPO Futurestep Hays 25th percentile Seven Step RPO Volt Momentum Aon Hewitt Ochre House Accenture Capita Resourcing IBM YohCDI&WorldConcert Allegis Group Services Emerging Players Low Low 25th percentile High RPO delivery capability (Scale, scope, technology, and delivery footprint)Everest Group also identified six service providers as the “2012 RPO Market Star Performers” –Futurestep, Hudson RPO, ManpowerGroup, PeopleScout, Pinstripe, and Randstad Sourceright. This wasbased on the relative year-over-year movement of different service providers on the PEAK Matrix. Methodology The PEAK Matrix is a framework to assess the relative market success and overall capability of service providers. Service providers are positioned on the PEAK Matrix based on evaluation across two key dimensions  Market success measured by the number of RPO clients, recent success, buyer satisfaction, and total number of hires managed  Delivery capability measured by scale and scope of operations, technology capability and delivery footprint Proprietary & Confidential. © 2012, Everest Global, Inc. 2
  3. 3. 2012 Global Preview Service Provider Assessment High Medium-high Medium Low Delivery capabilityService provider Scale Scope Technology capability Delivery footprint Overall Market success LeadersAlexander MannSolutionsKellyOCGKenexaManpowerGroupPeopleScoutRandstadSourcerightThe RightThing Major contendersAccentureAllegis GroupServicesAon HewittFuturestepHaysHudson RPOIBMOchre HousePinstripeSeven Step RPOTalent2Volt Momentum Emerging playersCapita ResourcingCDI&WorldConcertYoh“ RPO is the fastest growing HR outsourcing market and is characterized by a highly fragmented service provider landscape. Hence RPO providers have started to differentiate themselves through specialized offerings such as blended RPO, multi-country RPO and a consultative/strategic approach vis-à-vis a pure price-play transactional approach. – Rajesh Ranjan, Vice President, BPO Research Proprietary & Confidential. © 2012, Everest Global, Inc. ” 3
  4. 4. Additional InformationMore details on the full reportThe report, Recruitment Process Outsourcing (RPO) – Service Provider Landscape andCapability Assessment, 20+ RPO service providers are categorized into Leaders, MajorContenders, and Emerging Players. In addition, the report identifies 2012 RPO Star Performers.The 66-page report is available for purchase: research.everestgrp.com/Product/11682. Deal renewal activity Deal renewal activity in 2010-2011 Number of deals 100% = 209 Delivery capability – scale: Differentiating strategy Average number of RPO FTEs and hires managed Renewal with the Market share by buyer size Transfer to incumbent provider Service provider market share in large market Service provider market share in mid market another provider Number of deals; Annual number of hires managed Number of deals; Annual number of hires managed 100% = ~667,000 ~632,229 100% = ~387,525 ~413,439 Termination before contract expiry HH HH Non-renewals (post contract expiry) GG Top quartile performers by scale GG FF FF EE Service provider A Service provider B Service provider C DD EE CC Service provider D Service provider E Service DD provider F BB CC BB AA AAOther RPO offerings Our global services research offeringsPublications Market Vista RPO Annual Report 2012 – Global services tracking across functions, sourcing models, locations, and service providers – industry tracking reports also available Raising the Bar to Sustain Momentum Banking, financial Finance & Healthcare Multi-Country Recruitment Process services, insurance accounting Outsourcing (RPO): Hype vs. Information Reality Procurement technology Cloud Vista ADP acquires The RightThing – Breaking Viewpoint Human resources Recruitment Global sourcing process Rise of Blended RPO – Addressing the Total Talent Acquisition Need Service provider Transaction PricePoint Intelligence IntelligenceCustom services Custom research capabilities Benchmarking  Benchmarking | Pricing, delivery model, skill portfolio Service provider analysis  Peer analysis | Scope, sourcing models, locations  Locations | Cost, skills, sustainability, portfolio Global Delivery model assessment  Tracking services | Service providers, locations, risk Technology models  Other | Market intelligence, service provider capabilities, technologies For more information about Everest Group, please contact: +1-214-451-3000 | info@everestgrp.com www.everestgrp.com | research.everestgrp.com | www.sherpasinblueshirts.com Proprietary & Confidential. © 2012, Everest Global, Inc. 4

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