Recruitment Process Outsourcing (RPO) - Service Provider Profile Compendium 2013

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This report provides comprehensive and fact-based snapshots of 25 major RPO service providers. Each profile highlights service provider's delivery capability, market strategy, delivery footprint, and client portfolio. In addition, each profile provides the positioning of the service provider on Everest Group PEAK Matrix and an insightful analysis of its capabilities

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Recruitment Process Outsourcing (RPO) - Service Provider Profile Compendium 2013

  1. 1. Topic: Recruitment Process Outsourcing (RPO) – Service Provider Profile Compendium 2013 Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0911 Recruitment Process Outsourcing (RPO) Market Report: August 2013 – Preview Deck
  2. 2. Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0911 2 Our research offerings for global services Subscription information  The full report is included in the following subscription(s) – Recruitment Process Outsourcing (RPO)  In addition to published research, a subscription may include analyst inquiry, data cuts, and other services  If you want to learn whether your organization has a subscription agreement or request information on pricing and subscription options, please contact us: – info@everestgrp.com – +1-214-451-3110 Finance & accounting Procurement Human resources Recruitment process Service provider intelligenceGlobal sourcing PricePoint Contact center Transaction Intelligence Healthcare information technology Information technology Cloud Vista BFSI1 business process BFSI1 information technology Market Vista Global services tracking across functions, sourcing models, locations, and service providers – industry tracking reports also available 1 Banking, financial services, and insurance Custom research capabilities  Benchmarking | Pricing, delivery model, skill portfolio  Peer analysis | Scope, sourcing models, locations  Locations | Cost, skills, sustainability, portfolio  Tracking services | Service providers, locations, risk  Other | Market intelligence, service provider capabilities, technologies, contract assessment
  3. 3. Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0911 3 Everest Group’s RPO research is based on three key sources of proprietary information The Recruitment Process Outsourcing (RPO) Service Provider Profile Compendium provides accurate, comprehensive, and fact-based snapshots of 25 major RPO service providers1,2. Each profile highlights service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer-size. In addition, each profile provides the positioning of the service provider on Everest Group PEAK Matrix and an insightful analysis of its capabilities. Each service provider profile provides the following RPO-specific details:  RPO service capability and strategy – Includes company overview, RPO/HRO leadership, target market segment, RPO service suite across geographies, technology offerings, partnerships, key RPO- related developments, and spread of RPO FTEs globally  RPO client portfolio – Includes total number of clients and hires managed, key clients, major RPO clients, split of hires by type and job family, and client split by geography, industry, and buyer-size  RPO delivery locations – Includes city level detail of key delivery locations across the world  Detailed assessment of RPO capabilities – Includes the position of the service provider on Everest Group PEAK Matrix, market success and delivery capability assessment, and overall remarks on the capabilities of the service provider 1 All the analyses are based on RPO deals signed as of September 2012 2 Refer to the Recruitment Process Outsourcing (RPO) - Service Provider Landscape with PEAK Matrix Assessment 2013 (EGR-2013-3-R-0860) for a comprehensive capability assessment of all the RPO service providers Service providers covered in detail in the analyses
  4. 4. Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0911 4 Table of contents (page 1 of 2) Topic Page no.  Section I: RPO service provider landscape snapshot 5 – Definition of RPO 6 – RPO service provider landscape 7  Section II: Service provider profiles 10 – Accenture 11 – Advantage xPO 15 – Alexander Mann Solutions 19 – Allegis Group Services 23 – Aon Hewitt 27 – Capita Resourcing 31 – Futurestep 35 – Hays 39 – Hudson RPO 43 – KellyOCG 47 – Kenexa 51 – ManpowerGroup 55 – Neeyamo 59
  5. 5. Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0911 5 Table of contents (page 2 of 2) Topic Page no.  Section II: Service provider profiles (continued) – Ochre House 63 – PeopleScout 67 – Peoplestrong 71 – Pinstripe 75 – Pontoon Solutions 79 – Randstad Sourceright 83 – Resource Solutions 87 – Seven Step RPO 91 – Talent2 95 – The RightThing 99 – Wilson HCG 103 – Yoh 107  Appendix 111 – Glossary of key terms 113 – RPO research calendar 115 – References 116
  6. 6. Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0911 6 ABC (page 1 of 4) RPO service capability and strategy Company profile: ABC offers Human Capital Consulting and customized RPO solution. Its solution portfolio includes enterprise RPO, on-demand RPO, and sourcing and pipeline development RPO Headquarter: XX, United States Leadership: XX, CEO Website: www.XX.com Partnership  RPO service provider: XX  HRO service provider: XX Recent RPO-related developments/announcements  XX Offshore2 Nearshore2 Onshore XX XX XX Total RPO delivery FTEs = XX Current RPO market segment focus  Buyer segment: XX  Geography: XX Functional capabilities within key RPO areas across regions Regions North America EMEA Asia Pacific South America Employer branding    Sourcing    Screening    Applicant tracking    Interview scheduling and co-ordination    Assessment    Offer letter management    Background checking    Onboarding    Vendor management    1 Inclusion of both permanent and contingent hiring with a single service provider 2 FTEs in offshore (India, China, and Southeast Asia) or nearshore locations (Eastern Europe and Latin America) and delivering services to North America or Western Europe Source: Everest Group (2013) Coverage – self Through partners Not offered Other capabilities Offered Description Other capabilities Offered Description Analytics XX Mobility XX Outplacement XX Proprietary ATS XX Blended RPO1 XX Proprietary add-on tools XX
  7. 7. Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0911 7 RPO split of hires by job family RPO experience  Total number of current RPO clients: XX  Total number of annual hires managed: XX RPO split of hires by type Frequency of inclusion of geographies in RPO deals RPO split of clients by industry RPO buyer-size mix 100% = XX clients Manufacturing Financial services Hi-tech & telecom Others 3,000-15,000 employees >15,000 employees Major RPO clients XX XX XX Permanent Retail Blue collar1 High-skilled professionals2Sales & marketing Business services3 Senior management North America EMEA Asia Pacific Central & South America 1 Blue collar includes jobs in operations, production, mining, construction, maintenance, technical installation, facilities, janitorial, security etc. 2 High-skilled professionals category includes engineers, IT professionals, doctors, scientists, lawyers, bankers, commissioned military officers etc. 3 Business services and others include customer services & interaction, administrative (finance & accounting, HR, procurement, and legal) jobs, nurses etc. Source: Everest Group (2013) ABC (page 2 of 4) RPO service capability and strategy Temporary 100% = clients100% = clients100% = hires100% = hires
  8. 8. Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0911 8 ABC (page 3 of 4) Key RPO delivery locations Source: Everest Group (2013) San Antonio Buenos Aires Dalian Mumbai Bangalore Findlay Lebanon Wayne Barcelona Bucharest Geneva London Paris Isle of Man Germany
  9. 9. Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0911 9 ABC (page 4 of 4) Detailed assessment of RPO capabilities Overall remarks  XX  XX  XX  XX  XX ABC is a Major Contender on Everest Group PEAK Matrix for RPO 1 Based on contractual and operational information as of September 2012 Source: Everest Group (2013) RPO market share1 Market success assessment Percentage share by number of contracts Percentage share by annual number of hires Assessment dimension Rating Remarks Scale XX Scope XX Technology capability XX Delivery footprint XX Buyer satisfaction XX Overall XX 2011 2012 2011 2012 Delivery capability assessment Marketsuccess Delivery capability High Low Low High Major Contenders Emerging Players Leaders ABC High Low
  10. 10. Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0911 10 RPO research agenda Topic Release date Published Current February-2013RPO Annual Report 2013 – Dichotomy of Market Exuberance and Subdued Economy April-2013 Recruitment Process Outsourcing (RPO) – Service Provider Landscape with PEAK Matrix Assessment 2013 Q3-2013Sourcing Contingent Workforce – Rise of MSP model – Market report August-2013Recruitment Process Outsourcing (RPO) – Service Provider Profile Compendium 2013 Q3-2013 Sourcing Contingent Workforce – Service Provider Landscape with PEAK Matrix Assessment 2013 Q4-2013Sourcing Contingent Workforce – Service Provider Compendium 2013 Q4-2013Rise of RPO in Emerging Markets
  11. 11. Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0911 11 Additional RPO research recommendations The following documents are recommended for additional insight into the topic covered in this research. The recommended documents either provide additional details on the topic or complementary content that may be of interest 1. Recruitment Process Outsourcing – Service Provider Landscape with PEAK Matrix Assessment 2013 (EGR-2013-3-R-0860); 2013. This report provides a comprehensive analysis of the RPO service provider landscape along multiple dimensions and assesses service providers to position them on the Everest Group PEAK Matrix. Each of the 25 RPO service providers analyzed are segmented into Leaders, Major Contenders, and Emerging Players, and Star Performers. Additionally, it provides key insights on the areas in which service providers differentiate themselves 2. Recruitment Process Outsourcing (RPO) Annual Report 2013 – Dichotomy of Market Exuberance and Subdued Economy (EGR-2013-3-R-0850); 2013. This research provides comprehensive coverage of the 2012 RPO market and analyzes it across various dimensions such as market overview, key business drivers, buyer adoption trends, solution and transaction trends, and service provider landscape. Additionally, it includes predictions for market size, buyer adoption, solution & transaction trends, and service provider landscape for the 2013 RPO market 3. Multi-Country RPO: Unveiling the Service Delivery Model Best Practices (EGR-2012-3-R-0722); 2012. Multi-Country RPO (MCRPO) is increasingly being adopted by multinational corporations. However, the outcomes achieved, along with the level of satisfaction among MCRPO buyers, are mixed. The key objectives of this study are to assess variations in MCRPO delivery models and to identify best practices. The study’s primary methodology is a set of executive interviews combined with detailed engagement data collection with MCRPO buyers Phone: +1-214-451-3110 Email: info@everestgrp.com Everest Group Two Galleria Tower 13455 Noel Road, Suite 2100 Dallas, TX 75240 For more information on this and other researches published by Everest Group, please contact us: Rajesh Ranjan, Vice President: rajesh.ranjan@everestgrp.com Arkadev Basak, Senior Analyst: arkadev.basak@everestgrp.com Avinish Mittal, Senior Analyst: avinish.mittal@everestgrp.com
  12. 12. Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0911 12 Everest Group Leading clients from insight to action Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches. Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories. For more information, please visit www.everestgrp.com and research.everestgrp.com. Dallas (Corporate Headquarters) info@everestgrp.com +1-214-451-3000 New York info@everestgrp.com +1-646-805-4000 Toronto canada@everestgrp.com +1-416-865-2033 London unitedkingdom@everestgrp.com +44-207-129-1318 India / Middle East india@everestgrp.com +91-124-496-1000 Stay connected Blogs www.sherpasinblueshirts.com www.gainingaltitudeinthecloud.com Websites www.everestgrp.com research.everestgrp.com Twitter @EverestGroup @Everest_Cloud

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