FAO Profile Compendium

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This report provides comprehensive, fact-based snapshots of 20+ major FAO service providers. Each profile highlights a service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer-size. In addition, each profile provides the positioning of the service provider on Everest Group PEAK Matrix with an insightful analysis of its capabilities

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FAO Profile Compendium

  1. 1. Topic: Finance and Accounting Outsourcing (FAO) – Service Provider Profile Compendium 2013 Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0974 Finance and Accounting Outsourcing (FAO) Market Report: October 2013 – Preview Deck
  2. 2. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0974 2 Our research offerings for global services Subscription information  The full report is included in the following subscription(s) – Finance & Accounting Outsourcing (FAO)  In addition to published research, a subscription may include analyst inquiry, data cuts, and other services  If you want to learn whether your organization has a subscription agreement or request information on pricing and subscription options, please contact us: – info@everestgrp.com – +1-214-451-3110 Finance & accounting Procurement Human resources Recruitment process Service provider intelligenceGlobal sourcing PricePoint Contact center Transaction Intelligence Healthcare information technology Information technology Cloud Vista BFSI1 business process BFSI1 information technology Market Vista Global services tracking across functions, sourcing models, locations, and service providers – industry tracking reports also available 1 Banking, financial services, and insurance Custom research capabilities  Benchmarking | Pricing, delivery model, skill portfolio  Peer analysis | Scope, sourcing models, locations  Locations | Cost, skills, sustainability, portfolio  Tracking services | Service providers, locations, risk  Other | Market intelligence, service provider capabilities, technologies, contract assessment
  3. 3. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0974 3 This report is based on three key sources of proprietary information Note: We continuously monitor the market and update the above list to include emerging service providers such as Aegis and Quatrro Confidentiality: Everest Group takes its confidentiality pledge very seriously. Any information we collect, that is contract-specific, will only be presented back to the industry in an aggregated fashion  Proprietary database of 800+ multi-process FAO contracts (updated annually)  The database tracks the following elements of each multi-process FAO contract: – Buyer details including industry, size, and signing region – Contract details including Total Cumulative Value (TCV), Annualized Contract Value (ACV), term, start date, service provider FTEs, and pricing structure – Scope including buyer geography and functional activities – Technology including core F&A technology, service provider-provided tools (if any), ownership, and maintenance – Global sourcing including delivery locations and level of offshoring – Sourcing process including sole-sourced, competitive, advisor, or non-advisor led Service providers covered in the analysis 1  Proprietary database of operational capability of 20+ FAO service providers (updated annually)  The database tracks the following capability elements for each service provider: – Key Leaders – Major FAO clients and recent wins – Overall revenue and F&A employees – Recent F&A-related developments – FAO delivery locations – FAO service suite – Quality certifications and credit rating – F&A-related technology capability 2 Buyer surveys and interactions  Global surveys and one-on-one executive-level interviews to understand how organizations perceive the performance of their FAO provider 3
  4. 4. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0974 4 Table of contents (page 1 of 2) Section I: FAO service provider landscape snapshot 6 Section II: Profile of FAO Leaders 12  Accenture 13  Capgemini 18  Genpact 23  IBM 28  Infosys 33  TCS 38 Section III: Profile of FAO Major Contenders 43  Cognizant 44  EXL 49  HCL 54  HP 59  iGATE 64  Serco 69  Steria 74  Sutherland Global Services 79  Tech Mahindra 84  Wipro 89  WNS 94  Xerox 99 Topic Page no.
  5. 5. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0974 5 Table of contents (page 2 of 2) Section IV: Profile of FAO Emerging Players 104  Aditya Birla Minacs 105  Aegis 110  Datamatics 115  IQ BackOffice 120  Quatrro 125  Xchanging 130 Appendix 135  FAO definition 136  PEAK Matrix framework 137  Glossary of terms 138  FAO research calendar 140  Additional research references 141 Topic Page no.
  6. 6. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0974 6 ABC (page 1 of 5) FAO service capabilities Key FAO leaders  Xx  Xx  xx Scale of operations Number of FAO FTEs over time xx xx xx xx 2009 2010 2011 2012 FAO service suite  ABC offers a complete suite of F&A services including P2P, O2C, R2R  Xx >1,500 FTEs 500-1,500 FTEs <500 FTEs Procure-to- Pay (P2P) Order-to- Cash (O2C) Record-to- Report (R2R) Financial Planning & Analysis (FP&A) Category Recent developments/investments M&A/ partnership  Xx Delivery footprint  Xx Technology and analytics  Xx Others  Xx Source: Everest Group (2013)
  7. 7. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0974 7 ABC (page 2 of 5) FAO client portfolio FAO revenue by buyer size1 2012 FAO revenue by signing region1 2012 FAO revenue by buyer industry1 2012 Recently announced FAO engagements Q3 2012 Client Logo x-year contract with XYZ Q1 2012 Client Logo x-year contract with XYZ Manufacturing & retail US$10-50 billion >US$50 billion North America UK Asia Pacific Hi-tech & telecom Professional services Energy & utilities Rest of Europe Travel & logistics <US$1 billion Major FAO clients  Xx  Xx Government Financial services US$5-10 billion US$1-5 billion 1 Everest Group estimates based on contractual and operational information till December 2012 Source: Everest Group (2013)
  8. 8. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0974 8 ABC (page 3 of 5) FAO delivery locations Onshore locations Nearshore locations Offshore locations Delhi Bangalore Chennai Mumbai Manila Chengdu Shanghai Dalian Argentina Norway Czech Republic Poland Slovakia Romania South Africa Mauritius Ireland UK Spain Italy U.S. Brazil Source: Everest Group (2013)
  9. 9. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0974 9 FAO technology approach: ABC offers a range of COTS and proprietary add-on tools ABC (page 4 of 5) FAO technology solutions Xx Xx Xx  Xx  Xx  Xx  Xx  Xx  Xx  Xx  Xx  Xx  Xx  Xx  Xx Solution description Process scope Technology leveraged Delivery model & pricing
  10. 10. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0974 10 Global multi-process FAO market share1 Percentage Overall remarks  ABC is a Leader on the FAO PEAK Matrix  However, ABC’s market success is more focused around Europe and CPG/manufacturing industry  Xx Delivery capability assessment1 Assessment dimension Rating Remarks Scale Xx Scope Xx Technology capability Xx Delivery footprint Xx Buyer satisfaction Xx Global multi-process FAO market share over time1 Percentage share by ACV Market success assessment 2010 2011 2012 Number of contracts ACV TCV xx% xx% xx% xx% xx%xx% ABC is a Leader on the Everest Group PEAK Matrix for FAO ABC (page 5 of 5) Everest Group assessment 1 Everest Group estimates based on contractual and operational information till December 2012 Source: Everest Group (2013) HighMedium-highLow Medium 25thpercentile High Low 25th percentile 75th percentile Low High Major Contenders Emerging Players Leaders 75thpercentile Marketsuccess FAO delivery capability (Scale, scope, technology, delivery footprint, and buyer satisfaction) ABC
  11. 11. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0974 11 FAO research calendar Topic Release date Published Current April-2013FAO – Annual Report 2013: Increasing Market Maturity Driving Cost+ Value Proposition June-2013Webinar Deck: Next Generation of BPO Relationships July-2013The Rise of Industry-Specific F&A Outsourcing (FAO) Solutions – Focus in Retail and Airlines August-2013FAO – Service Provider Landscape with PEAK Matrix Assessment 2013 October-2013Finance and Accounting Outsourcing (FAO) – Service Provider Compendium 2013 Q4-2013Role of Analytics in BPO Q4-2013Growth of Horizontal BPO in LATAM Q1-2014Implications of IFRS Conversion in the United States on FAO Q1-2014Finance and Accounting Outsourcing (FAO) – Annual Report 2014 Q2-2014FAO – Service Provider Landscape with PEAK Matrix Assessment 2014 Q2-2014FAO – Service Provider Compendium 2014 Q3-2014Procure-to-Pay (P2P) – Service Provider Landscape with PEAK Matrix Assessment 2014 Q3-2014Evaluation of BPaaS Solutions for FAO/PO/HRO
  12. 12. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0974 12 Additional FAO research references The following documents are recommended for additional insight into the topic covered in this research. The recommended documents either provide additional details on the topic or complementary content that may be of interest 1. Finance and Accounting Outsourcing (FAO) – Service Provider Landscape with PEAK Matrix™ Assessment 2013 (EGR-2013-1-R-0927). This report examines the dynamics of the global FAO service provider landscape and its impact on the FAO market. We focus on positioning of the 20+ FAO service providers on the Everest Group PEAK Matrix for FAO and 2013 FAO Star Performers. Additionally, it provides details of the various areas in which service providers are investing to stand out in the crowded FAO market 2. Finance and Accounting Outsourcing (FAO) – Annual Report 2013: Increasing Market Maturity Driving Cost+ Value Proposition (EGR-2013-1-R-0865a); 2013. This report assists key stakeholders (buyers, service providers, and technology providers) in understand the changing dynamics of the FAO market. It also helps them identify the trends and outlook for 2013. The report provides comprehensive coverage of the global FAO market including detailed analysis of market size and growth, buyer adoption trends, FAO value proposition and client satisfaction, solution characteristics, and service provider landscape 3. The Rise of Industry-Specific F&A Outsourcing (FAO) Solutions – Focus on FAO in Retail and Airlines (EGR-2013-1-R-0899). This report lays out a comprehensive framework for the FAO market’s move toward industry-specificity, and then applies this framework by taking an in-depth look at two key industry segments: retail and airlines For more information on this and other research published by Everest Group, please contact us: Saurabh Gupta, Vice President: Vishnu Khandelwal, Senior analyst: FAO Team: Phone: +1-214-451-3110 Email: info@everestgrp.com Everest Group Two Galleria Tower 13455 Noel Road, Suite 2100 Dallas, TX 75240 saurabh.gupta@everestgrp.com vishnu.khandelwal@everestgrp.com FAOresearch@everestgrp.com
  13. 13. Blogs www.sherpasinblueshirts.com www.gainingaltitudeinthecloud.com Twitter @EverestGroup @Everest_Cloud Stay connected Websites www.everestgrp.com research.everestgrp.com Dallas (Headquarters) info@everestgrp.com +1-214-451-3000 New York info@everestgrp.com +1-646-805-4000 Toronto canada@everestgrp.com +1-647-557-3475 London unitedkingdom@everestgrp.com +44-207-129-1318 Delhi india@everestgrp.com +91-124-284-1000 At a glance  With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of the next generation of global services  Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches  Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories

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