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Europe: Buyer Geography Trends for Q3 2012

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Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis …

Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate through complexity and make clear, effective decisions suited to their focus region.

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  • 1. Topic: Europe – Overview of Key Developments inQ3 2012Market Vista: Buyer Geography Trends – Preview Deck Copyright © 2013, Everest Global, Inc. EGR-2013-8-PD-0814
  • 2. Our research offerings for global servicesSubscription information Market Vista Global services tracking across functions, sourcing The full report is included in models, locations, and service providers – industry tracking reports also the following subscription(s) available – Market Vista Banking, financial Healthcare Finance & accounting In addition to published services, insurance research, a subscription may include analyst inquiry, data Information cuts, and other services Procurement Cloud Vista technology If you want to learn whether your organization has a Human resources Recruitment process Global sourcing subscription agreement or request information on pricing and subscription Service provider Transaction PricePoint options, please contact us: Intelligence Intelligence – info@everestgrp.com – +1-214-451-3110 Custom research capabilities  Benchmarking | Pricing, delivery model, skill portfolio  Peer analysis | Scope, sourcing models, locations  Locations | Cost, skills, sustainability, portfolio  Tracking services | Service providers, locations, risk  Other | Market intelligence, service provider capabilities, technologies Copyright © 2013, Everest Global, Inc. 2 EGR-2013-8-PD-0814
  • 3. Contents Product overview Illustrative contents Copyright © 2013, Everest Global, Inc. 3 EGR-2013-8-PD-0814
  • 4. Market Vista enables effective decision makingGlobal sourcing managers need research, analysis, and insights to demystifythe market as well as direct clear and impactful decisions Overall sourcing market Service provider landscape Detailed analysis of trends by  Updates on service industry vertical and geography provider market Report of transaction share, capabilities, and volume, size, and momentum performance Perspective on events with  Service provider significant industry impact profiles, including data on: (e.g., M&A) – Transactions Implications of regulatory – Location footprint changes – M&A activity Location data and dynamics Processes and models Data on market activity in  Process-level trends key offshore geographies  Global In-house Center – Political (GIC) set- – Macroeconomic ups, divestures, and overall – Promotion incentives trends Trends in wage  Fact-based insights on inflation, attrition, and adoption of emerging pricing arbitrage models  Data and perspectives on new opportunity areas Quarterly Location Breaking Location insights Service provider Industry Primer report database viewpoint e-newsletter capability profiles trends Copyright © 2013, Everest Global, Inc. 4 EGR-2013-8-PD-0814
  • 5. Trends reports complement Market Vista quarterly reports byproviding in-depth coverage of global sourcing across industryverticals and regionsMarket Vista Buyer Geography Trends reports Market Vista Industry Trends reportsRegions tracked Industries tracked United States and Canada  Banking, Financial Services,  Healthcare Europe and Insurance (BFSI)  Technology Rest of the World (RoW), including Asia Pacific  Manufacturing, Distribution,  Telecom (APAC), Latin America (LATAM), and Middle East & and Retail (MDR)  Public Sector Africa (MEA)  Energy and Utilities (E&U)  Travel and Hospitality 30+ pages of analysis on each industry vertical/region every quarter Outsourcing transaction GIC set-up and expansion Processes and models Service provider trends and activity activity developments Decreased from last quarter Similar to last quarter Increased from last quarter Current quarter Previous year ITO by process1 ITO by process1 Q2 2011; Frequency of occurrence 2010; Frequency of occurrence Change in number of ITO Total = 354 Total = 1,381 transactions, by process1 Q2 10 to Q2 11 Q1 11 to Q2 11 Application development 111 472 Application 90 348 maintenance Systems integration 87 307 Datacenter 60 263 Network 81 339 Desktop 34 139 Helpdesk 27 138  Transaction activity was higher among IT ADM processes than IT infrastructure  Adoption of ITO processes in Q2 2011 was similar to that in 2010 (yearly average)  Adoption of Desktop process declined compared to the previous quarter Trends in transaction volumes,  GIC set-ups, expansions, and  Process-level and subprocess-  Service provider performance contract values, and momentum divestures level transaction trends (transactions, market shares) Events with industry impact  Analysis of  Emerging opportunity areas  Significant deals signed by buyers, locations, and scope of leading enterprises work offshored Copyright © 2013, Everest Global, Inc. 5 EGR-2013-8-PD-0814
  • 6. Contents Product overview Illustrative contents Copyright © 2013, Everest Global, Inc. 6 EGR-2013-8-PD-0814
  • 7. Each Buyer Geography Trends quarterly report comprises 30+pages of insight and dataIllustrative Table of ContentsTopicSection I: Outsourcing transaction trends Outsourcing transactions overview Break-up of transactions by function Break-up of transactions by processes and sub-processes Transaction renewal/restructuring activitySection II: GIC analysis GIC market analysis overview GIC market analysis by geographySection III: Service provider activity and deal information Share of service providers in total transaction activity Notable deals signed by service providers Major outsourcing-related developments across leading companies Copyright © 2013, Everest Global, Inc. 7 EGR-2013-8-PD-0814
  • 8. Section I – Market section | OverviewCaptures trends in outsourcing transactions in the focus region, including break-upsof transactions by functions, processes, sub-processes, industry verticals, etc.Market overview | Outsourcing/offshoring market index Market movement and share in overall market Number of transactions Share in overall market Overall market U.S. & Canada XX XX XX XX XX XX XX% XX XX XX% XX% XX XX XX% XX% XX XX XX XX XX QX Year Y-1 QX-3 Year Y QX-2 Year Y QX-1 Year Y QX Year Y QX Year Y-1 QX-3 Year Y QX-2 Year Y QX-1 Year Y QX Year YSub-process level trends Renewals/restructuring trends Decreased Similar IncreasedBPO by process BPO by process Change in number of BPO Focus region Overall marketQX-1 Year Y; Frequency of QX Year Y; Frequency of transactions, by processoccurrence occurrenceTotal number of deals = XX Total number of deals = XX QX Year Y-1 QX-1 Year Y to QX Year Y to QX Year Y xx% xx% XX XX XX xx% xx% XX XX XX xx% XX XX xx% xx% xx% xx% xx% XX XX XX XX XX XX XX XX XX XX XX QX Year Y-1 QX-3 Year Y QX-2 Year Y QX-1 Year Y QX Year Y Copyright © 2013, Everest Global, Inc. 8 EGR-2013-8-PD-0814
  • 9. Section II – GIC analysisTrends in GIC set-ups, expansions, and plans of buyers in the focus regionIndex of offshore GIC health New set-ups and expansions of GICs New set-ups Expansions XX Divestures Eastern XX XX XX Europe XX East Asia XX XX XX XX XX XX QX Year QX-1 Year Y Year Y Y-1 QX XX XX Middle East QX Year QX-1 YearXX Year Y Y-1 QXY XX Latin America and Africa India XX XX XX XX XX XX XX XX XX XX XX QX Year QX-1 Year Y Year Y Y-1 QX QX Year QX-1 Year Y Year Y Y-1 QX QX Year Y-1 QX-1 Year Y QX Year Y XX N3 = XX N = XX N = XX QX Year QX-1 Year Y Year Y Y-1 QXPlanned set-ups and expansions of GICs Details on key set-ups Eastern Europe XX Company Functions Location Comments XX Rest of Asia XX XX XX XX XX XX XX XX XX XX QX Year QX-1 Year Y Year Y Y-1 QX XX XX XX QX Year QX-1 Year Y Year Y Y-1 QX XX XX Latin America India XX XX XX XX XX Middle East XX XX XX and Africa XX XX XX QX Year QX-1 Year Y Year Y Y-1 QX XX XX XX XX XX QX Year QX-1 Year Y Year Y Y-1 QX QX Year QX-1 Year Y Year Y Y-1 QX Copyright © 2013, Everest Global, Inc. 9 EGR-2013-8-PD-0814
  • 10. Section III – Service provider developmentsProfiles developments across 20 leading service providers, highlighting keyimplications for sourcing managersMarket Vista Index of service providers Share of Market Vista Index of service providers Focus region Overall market Traditional global service providers Offshore-centric service providers xx% xx% xx% xx% xx% xx% xx% xx% xx% xx% QX Year Y-1 QX-3 Year Y QX-2 Year Y QX-1 Year Y QX Year YKey service providers and share in transactions Notable deals signed by leading buyers100% = XX XX XXXX Increased offshore adoption: XXXX announced plans to set up its back-office operations in XX by the end of Year Y. The center will support its XXXX expansion andService provider 10 44% Service provider 10 44% will hire about XX employees 3% 3% XXXX Service provider 9 3% Service provider 9 3% 3% 3% Service provider 8 4% Service provider 8 4% BPO agreement: XXXX Service provider 7 4% Service provider 7 4% 4% 4% Service provider 6 4% Service provider 6 4% 4% 4% Service provider 5 5% Service provider 5 5% Service provider 4 5% Service provider 4 5% 5% 5% XXXX Service provider 3 7% Service provider 3 7% Service provider 2 7% Service provider 2 7% Service provider 1 Service provider 1 ITO agreement: XXXX Number of transactions Number of transactions Copyright © 2013, Everest Global, Inc. 10 EGR-2013-8-PD-0814
  • 11. Appendix: Additional research referencesThe following documents are recommended for additional insight on the topic covered in this report. The recommended documents provideeither additional details on the topic or complementary content that may be of interest:1. Global Locations Compass – Brazil (EGR-2012-2-R-0768); 2012. This report provides detailed data and in-depth analysis of the Philippines global services sector and is intended to enable the development of a holistic perspective on the country2. Market Vista: Q3 2012 (EGR-2012-8-R-0776); 2012. This report includes data, analysis, and insights on transaction trends, information on major deals, the GIC market dynamics, and fact-base for offshoring destinations in Asia. Also included is the Standard Locations Database that tracks 23 leading offshore locations3. U.S. & Canada: Trends for Q2 2012 (EGR-2012-2-R-0762); 2012. This report provide data, developments, and insights on outsourcing and offshoring trends for the U.S. & Canada region. These reports provide the research and analysis that enable users to navigate through complexity and make clear, effective decisions suited to their focus region4. Transaction Renewal Analysis – January 2013 to December 2013 (ERI-2011-6-O-0512); 2011. The analysis is aimed at providing a list of outsourcing transactions that are coming up for renewal in the year 2013. The database contains key deal parameters such as names of buyers and service providers, buyer industry, functional and geographic scope of the contract, contract value, the start and end dates, and contract description For more information on this and other research published by Everest Group, please contact us: H. Karthik, Vice President – Global Sourcing: h.karthik@everestgrp.com Salil Dani, Practice Director: salil.dani@everestgrp.com Anurag Srivastava, Senior Analyst: anurag.srivastava@everestgrp.com Shyam Sundar Amara, Knowledge Associate: shyam.amara@everestgrp.com Everest Group Two Galleria Tower 13455 Noel Road, Suite 2100 Phone: +1-214-451-3110 Dallas, TX 75240 E-mail: info@everestgrp.com Copyright © 2013, Everest Global, Inc. 11 EGR-2013-8-PD-0814
  • 12. Everest GroupLeading clients from insight to actionEverest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helpingGlobal 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With afact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use anddelivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting,original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent andsourcing models, technologies, and management approaches. Established in 1991, Everest Group serves users of globalservices, providers of services, country organizations, and private equity firms in six continents across all industry categories. Formore information, please visit www.everestgrp.com and research.everestgrp.com.Dallas (Corporate Headquarters) Toronto India / Middle Eastinfo@everestgrp.com canada@everestgrp.com india@everestgrp.com+1-214-451-3000 +1-416-865-2033 +91-124-496-1000New York Londoninfo@everestgrp.com unitedkingdom@everestgrp.com+1-646-805-4000 +44-207-129-1318Stay connectedWebsites Twitter Blogswww.everestgrp.com @EverestGroup www.sherpasinblueshirts.comresearch.everestgrp.com @Everest_Cloud www.gainingaltitudeinthecloud.com Copyright © 2013, Everest Global, Inc. 12 EGR-2013-8-PD-0814