Nearly US$20 billion worth of business process outsourcing (BPO) contracts across HR, finance & accounting, and procurement are up for renewal in the next three years. In a maturing BPO market, organic growth has been the major contributor to different segments of the BPO market in the last two to three years. In fact, contract extensions and renewals accounted for more than 65 percent of finance & accounting outsourcing (FAO) and more than 50 percent of procurement outsourcing (PO) market growth in 2012.
This is the presentation deck used during our one-hour webinar that provided insights on how BPO clients can drive further value in their next generation of BPO relationships.
Clipping is a handy way to collect important slides you want to go back to later.