Benefits Administration Outsourcing (BAO) - Service Provider Profile Compendium 2013

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Benefits Administration Outsourcing (BAO) is one of the most mature markets in HRO. This report provides accurate, comprehensive, and fact-based snapshots of the 10 major BAO service providers. Each …

Benefits Administration Outsourcing (BAO) is one of the most mature markets in HRO. This report provides accurate, comprehensive, and fact-based snapshots of the 10 major BAO service providers. Each profile highlights service provider'€™s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer-size mix. In addition, each profile provides the positioning of the service provider on Everest Group PEAK Matrix and an insightful analysis of its capabilities

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  • 1. Topic: Benefits Administration Outsourcing (BAO) –Service Provider Profile Compendium 2013Human Resources Outsourcing (HRO)Market Report: March 2013 – Preview Deck Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0858
  • 2. Our research offerings for global servicesSubscription information Market Vista The full report is included in Global services tracking across functions, sourcing models, locations, and the following subscription(s) service providers – industry tracking reports also available – Human resources Banking, financial Healthcare Finance & accounting In addition to published services, insurance research, a subscription may include analyst inquiry, data Information cuts, and other services Procurement Cloud Vista technology If you want to learn whether your organization has a Human resources Recruitment process Global sourcing subscription agreement or request information on pricing and subscription options, Service provider Transaction PricePoint please contact us: Intelligence Intelligence – info@everestgrp.com – +1-214-451-3110 Custom research capabilities  Benchmarking | Pricing, delivery model, skill portfolio  Peer analysis | Scope, sourcing models, locations  Locations | Cost, skills, sustainability, portfolio  Tracking services | Service providers, locations, risk  Other | Market intelligence, service provider capabilities, technologies Copyright © 2013, Everest Global, Inc. 2 EGR-2013-3-PD-0858
  • 3. OverviewThe Benefits Administration Outsourcing (BAO) Service Provider Profile This compendium tracks 10 service providersCompendium provides accurate, comprehensive, and fact-based snapshotsof the 10 major BAO service providers1, 2. Each profile highlights serviceprovider’s delivery capability, market strategy, key organizationaldevelopments, delivery footprint, and client portfolio along various dimensionssuch as geography, industry, and buyer-size. In addition, each profileprovides the positioning of the service provider on Everest Group PEAKMatrix and an insightful analysis of its capabilities.Each service provider profile provides the following BAO-specific details: BAO service capability and strategy – Includes company overview, leadership, BAO-related technology investments, BAO service suite across geographies, partnerships, key BAO-related developments, and spread of BAO FTEs globally BAO client portfolio – Includes total number of clients and participants managed, major clients, split of participants across benefits segments, and client split by geography, industry, and buyer-size BAO delivery locations – Includes city level detail of key delivery locations across the world Detailed assessment of BAO capabilities – Includes the position of the service provider on Everest Group PEAK Matrix, market success and delivery capability assessment, and overall remarks/insights on the capabilities of the service provider1 All the analyses are based on BAO deals signed as of July 20122 Refer to the Benefits Administration Outsourcing (BAO) – Service Provider Landscape and Capability Assessment Report (EGR-2013-3-R-0839) for a comprehensive capability assessment of all the BAO service providers Copyright © 2013, Everest Global, Inc. 3 EGR-2013-3-PD-0858
  • 4. Table of contentsTopic Page no. Section I: BAO service provider landscape snapshot 4 – Definition of BAO 5 – BAO service provider landscape snapshot 6 Section II: Service provider profiles 9 – ADP 10 – Aon Hewitt 14 – Businessolver 18 – Empyrean 22 – Fidelity 26 – ING 30 – Mercer 34 – Secova 38 – Towers Watson 42 – Xerox 46 Appendix 50 – PEAK Matrix evaluation methodology 51 – Glossary of key terms 52 – HRO research calendar 2013 54 – Additional HRO research recommendations 56 Copyright © 2013, Everest Global, Inc. 4 EGR-2013-3-PD-0858
  • 5. ABC (page 1 of 4)BAO service capability and strategyCompany profile: ABC provides human resources outsourcing and consulting Offshore Nearshore Onshoreservices. It offers a range of outsourcing services across H&W and retirement (India + China + (Eastern Europe + (U.S. + Canada +benefits Southeast Asia) Latin America) Western Europe) XX XX XXHeadquarter: XX, United States Total BAO delivery FTEs = XXLeadership: XX, CEO Recent BAO-related developments/announcementsWebsite: www.XX.com  XX  XXBAO-related technology and investments Partnership Solutions/investments Offered Name of solution and details  BAO service provider – XX Technology platform (for XX  HRO service provider – XX H&W and pensions)   Technology vendors – XX Health Insurance XX Exchange (HIX)  Functional capabilities within key BAO areas Online benefits portal  XX Coverage – self Through partners Not offered Decision support tools  XX Defined Defined Health & Regions benefits contributions welfare Analytical tools for XX buyers  North America    Mobile / smart phone XX Europe   applications  South America Multi-country BAO XX platform  Asia Pacific  Source: Everest Group (2013) Copyright © 2013, Everest Global, Inc. 5 EGR-2013-3-PD-0858
  • 6. ABC (page 2 of 4)BAO client portfolioBAO experience Total number of current BAO clients: XX Total number of participants managed: XXMajor BAO clientsXXXXXXFrequency of inclusion of Spread of participants across BAO BAO split of clients by industry BAO buyer-size mixgeographies in BAO deals segments 100% = XX clients 100% = XX participants 100% = XX clients 100% = XX clients Financial services Large market (>15,000 Asia Pacific xx% Media employees) DC xx% Others xx% xx% xx% EMEA xx% Retail xx% xx% H&W xx% xx% xx% Energy North America xx% xx% Healthcare xx% DB xx% xx% South xx% Hi-tech & America Manufacturing telecom Mid-market (3,000-15,000 employees)Source: Everest Group (2013) Copyright © 2013, Everest Global, Inc. 6 EGR-2013-3-PD-0858
  • 7. ABC (page 3 of 4)Key BAO delivery locations Glasgow Solihull Manchester Belvedere Croydon Lincolnshire Toronto Chichester Stuttgart China Gurgaon Mumbai Bangalore ChennaiSource: Everest Group (2013) Copyright © 2013, Everest Global, Inc. 7 EGR-2013-3-PD-0858
  • 8. ABC (page 4 of 4)Everest Group assessmentABC is a Leader on Everest Group PEAK Matrix for BAO Delivery capability assessment High Low Assessment High Leaders dimension Rating Remarks ABC Major Contenders Scale XX Market success Scope XX Technology XX capability Delivery XX Emerging Players footprint Low Low BAO delivery capability High OverallOverall remarks Overall market successXX Overall BAO market share Percentage XX XX 12% 12% Active BAO… Managed participant equivalentsSource: Everest Group (2013) Copyright © 2013, Everest Global, Inc. 8 EGR-2013-3-PD-0858
  • 9. HRO research calendar 2013 (page 1 of 2) Published CurrentTopic Release dateMulti-Country Payroll Outsourcing (MCPO) – No Longer a Pipe Dream October-2012Multi-Country Payroll Outsourcing (MCPO) – Service Provider Landscape and Capability Assessment November-2012Benefits Administration Outsourcing (BAO) Annual Report 2012 – The Horse is Ready to Bolt December-2012Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile Compendium December-2012Benefits Administration Outsourcing (BAO) Service Provider Landscape February-2013Benefits Administration Outsourcing (BAO) – Service Provider Profile Compendium 2013 March-2013Human Resources Outsourcing (HRO) – Annual Report 2013 Q2-2013Human Resources Outsourcing (HRO) – Service Provider Landscape with PEAK Matrix Assessment 2013 Q2-2013Human Resources Outsourcing (HRO) – Service Provider Profile Compendium 2013 Q2-2013Role of Analytics in HRO Q3-2013The Rise of Procurement and HR Collaboration – Effectively Managing HR-spend Q3-2013Talent Management Outsourcing – Will we Attain Nirvana? Q3-2013Learning Services Outsourcing (LSO) – Annual Report 2013 Q3-2013Growth of Horizontal BPO in LATAM Q3-2013 Copyright © 2013, Everest Global, Inc. 9 EGR-2013-3-PD-0858
  • 10. HRO research calendar 2013 (page 2 of 2) Published CurrentTopic Release dateLearning Services Outsourcing (LSO) – Service Provider Landscape 2013 Q4-2013Learning Services Outsourcing (LSO) – Service Provider Profile Compendium 2013 Q4-2013Benefits Administration Outsourcing (BAO) – Annual Report 2013 Q4-2013Evaluation of BPaaS Solutions for FAO/PO/HRO Q4-2013 Copyright © 2013, Everest Global, Inc. 10 EGR-2013-3-PD-0858
  • 11. Additional HRO research recommendationsThe following documents are recommended for additional insight into the topic covered in this report. The recommended documents provideeither additional details on the topic or complementary content that may be of interest:1. Benefits Administration Outsourcing (BAO) Service Provider Landscape and Capability Assessment (EGR-2013-3-R-0839); 2013. This report examines the dynamics of the global BAO service provider landscape and its impact on the BAO market. It gives an overview of the market and analyzes how the service providers differentiate themselves. Based on the comprehensive Everest Group PEAK Matrix, each of the 10 BAO service providers are segmented into Leaders, Major Contenders, and Emerging Players. Additionally, it provides key insights on the individual PEAK dimensions and implications for buyers and service providers2. Benefits Administration Outsourcing (BAO) Annual Report 2012 – The Horse is Ready to Bolt (EGR-2012-3-R-0810); 2012. This research provides comprehensive coverage of the BAO market and analyzes it across various dimensions such as market overview, regional trends in North America & Europe, buyer adoption and solution trends, and service provider landscape. It also provides predictions for the 2013 BAO market3. Multi-Country Payroll Outsourcing (MCPO) – No Longer a Pipe Dream (EGR-2012-3-R-0755a); 2012. This report provides a comprehensive coverage of the MCPO market and analyzes it across various dimensions such as market overview, key business drivers, buyer adoption trends, solution characteristics, and service provider landscape4. Is BPaaS the Model for You? (ERI-2012-10-R-0667); 2012. This research aims to compare Total Cost of Ownership (TCO) of Business-Process-as- a-Service (BPaaS) solutions with the traditional BPO using a comprehensive financial model and creates a comprehensive framework to evaluate BPaaS sourcing For more information on this and other researches published by Everest Group, please contact us: Rajesh Ranjan, Vice President: rajesh.ranjan@everestgrp.com Arkadev Basak, Senior Analyst: arkadev.basak@everestgrp.com Shruti Agrawal, Senior Analyst: shruti.agrawal@everestgrp.com Everest Group Two Galleria Tower 13455 Noel Road, Suite 2100 Phone: +1-214-451-3110 Dallas, TX 75240 Email: info@everestgrp.com Copyright © 2013, Everest Global, Inc. 11 EGR-2013-3-PD-0858
  • 12. Everest GroupLeading clients from insight to actionEverest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helpingGlobal 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With afact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use anddelivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practicalconsulting, original research, and industry resource services, Everest Group helps clients maximize value from deliverystrategies, talent and sourcing models, technologies, and management approaches. Established in 1991, Everest Group servesusers of global services, providers of services, country organizations, and private equity firms in six continents across all industrycategories. For more information, please visit www.everestgrp.com and research.everestgrp.com.Dallas (Corporate Headquarters) Toronto India / Middle Eastinfo@everestgrp.com canada@everestgrp.com india@everestgrp.com+1-214-451-3000 +1-416-865-2033 +91-124-496-1000New York Londoninfo@everestgrp.com unitedkingdom@everestgrp.com+1-646-805-4000 +44-207-129-1318Stay connectedWebsites Twitter Blogswww.everestgrp.com @EverestGroup www.sherpasinblueshirts.comresearch.everestgrp.com @Everest_Cloud www.gainingaltitudeinthecloud.com Copyright © 2013, Everest Global, Inc. 12 EGR-2013-3-PD-0858