Library Metrics

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My portion of an SLA webinar titled "Metrics 101: Proving Your Value" presented October 30, 2013.

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Library Metrics

  1. 1. Library Metrics Eve Ross
  2. 2. metrics kilo meter 1,000 milli meter 0.001 This is humor.
  3. 3. metrics
  4. 4. metrics a set of measurements that help you evaluate results
  5. 5. ideal results what measurements would demonstrate this how to measure and record data
  6. 6. actual results actual measurements how to measure and record data
  7. 7. ideal results actual results actual data actual data
  8. 8. ideal results actual results 10% savings 8% savings 55 users 61 users
  9. 9. Why? • improve the library • prove the library’s value
  10. 10. Logic Model
  11. 11. Logic Model work Inputs Activities resources costs features tasks time spent
  12. 12. Logic Model results work Inputs resources costs features Activities Outputs Outcomes Impact tasks time spent access awareness usage time saved, improved quality strategic goals, org mission
  13. 13. Law Firm Library work New database subscription Librarians: Negotiate contract Train users
  14. 14. Law Firm Library results work New database subscription Librarians: Users: Negotiate contract login search Train users download Users find needed answers. Answers help users serve their clients.
  15. 15. Why? • improve the library • prove the library’s value
  16. 16. improve cost features New database subscription Librarians: Negotiate contract Train users Users: login search download print other dbases This database provides the same features as the other database, and costs 10% less.
  17. 17. improve goals New database subscription Librarians: Negotiate contract Train users Users: login search download past work benchmark The library increased attendance at trainings by 10% compared to last year.
  18. 18. benchmark Click here for survey.
  19. 19. improve logins New database subscription Librarians: Negotiate contract Train users Users: login search download searches downloads Usage of the database is 10% higher this month, compared to last month.
  20. 20. improve features goals logins print past work searches other dbases benchmark downloads Need to cut one database. __% of the firm’s lawyers use Database A / Database B, averaging __ searches per month.
  21. 21. Why? • improve the library • prove the library’s value
  22. 22. value results logins searches downloads Users: login search download Users find needed answers. Answers help users serve their clients.
  23. 23. value results surveys interviews walkarounds Users: login search download Users find needed answers. Answers help users serve their clients. “It used to take me an hour to gather this information. Now I can find it in two clicks.” –User 1
  24. 24. value results surveys interviews walkarounds Users: login search download Users find needed answers. Answers help users serve their clients. “I was able to forward the information directly to the client from the database.” –User 2
  25. 25. surveys online options • SurveyMonkey • Google Forms Adobe Forms Typeform closed questions or open questions survey fatigue
  26. 26. value • whose perspective? • what do they value?
  27. 27. value organization library
  28. 28. Law Firm Library benefit cost Database Train Users Users Users users search find serve
  29. 29. Lawyers at firm benefit cost Pay for database and librarians Use database to find answer Give client right answer Client is pleased with work Client pays and rehires
  30. 30. Lawyers at firm cost Pay for database and librarians Use database to find answer Give client right answer Data Train Users Users Users base users search find serve Law Firm Library benefit Client is pleased with work Client pays and rehires
  31. 31. value library firm clients
  32. 32. value Research by the library was included in ___ successful RFPs this year.
  33. 33. value Library Research for RFPs 2013 New Clients of Firm 2013 Acme, Inc. Brandon Corp. Brandon Corp. Demeron LLC Carlisle, Ltd. Ecktorp Demeron LLC Hospitality Assoc. Ecktorp Foundations Assn. Gemtron & Sons Research by the library was included in ___ successful RFPs this year.
  34. 34. value Library Research for RFPs 2013 New Clients of Firm 2013 Acme, Inc. Brandon Corp. Brandon Corp. Demeron LLC Carlisle, Ltd. Ecktorp Demeron LLC Hospitality Assoc. Ecktorp Foundations Assn. Gemtron & Sons Research by the library was included in ___ successful RFPs this year.
  35. 35. value Library Research for RFPs 2013 New Clients of Firm 2013 Acme, Inc. Brandon Corp. Brandon Corp. Demeron LLC Carlisle, Ltd. Ecktorp Demeron LLC Hospitality Assoc. Ecktorp Foundations Assn. Gemtron & Sons Research by the library was included in ___ successful RFPs this year.
  36. 36. obstacles:
  37. 37. obstacles: time and effort balance
  38. 38. obstacles: limited data work with it expand it
  39. 39. obstacles: fear of bad results find out improve
  40. 40. References • Word cloud  http://www.wordle.net • Definition of metrics  http://www.yourdictionary.com/metrics • Grumpy cat photo  https://www.facebook.com/TheOfficialGrumpyCat • Streetlamp photo  Colin Brough, via http://www.sxc.hu • Logic model concept and terminology  W.K. Kellogg Foundation Logic Model Development Guide
  41. 41. Thank you. Eve Ross @EveRoss LinkedIn

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