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Discombobulation, Fire-Breathing Dragons and Wet Noodles: Creating Productive Workshops in Scary Situations
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Discombobulation, Fire-Breathing Dragons and Wet Noodles: Creating Productive Workshops in Scary Situations

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  • 11 year old in Libya. Vest, waved. \nStand\nState that you’ll be leading the session and then do it\nTell people what to do\nIf you don’t:\nsomeone else will\nno one will\n\n
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Discombobulation, Fire-Breathing Dragons and Wet Noodles: Creating Productive Workshops in Scary Situations Discombobulation, Fire-Breathing Dragons and Wet Noodles: Creating Productive Workshops in Scary Situations Presentation Transcript

  • Discombobulation, Fire-Breathing Dragons and Wet NoodlesCreating Productive Workshops in Scary Situations Beth Koloski Lead Experience Architect
  • Beth KoloskiLead Experience ArchitectEffectiveUI
  • Today’s objective:• Get ideas for dealing with scary situations in workshops• Feel more comfortable going in to your next workshop• Get ideas for design workshop activities
  • Your tips:#workshop_tips
  • Scary Things
  • • No one participates• Only one person participates• They think this activity is silly• The ‘boss’ discourages others from participating• The mean person• I can’t control the group or someone in the group• No one agrees• We don’t get through everything we need to get through• Everyone is stuck in their mindset…I can’t seem to unstick them
  • Workshop Facilitation 101
  • Own theprocess.
  • +Own the Share ownershipprocess. for the outcome.
  • Wet Noodles
  • What if nobody participates?
  • Draw out a silent participant • Direct questions to the silent participant • Ask the silent participant to react to someone elses statement • Reinforce • Check in during a break • Solicit help
  • Provide a structure • Pair then report • Stickie exercises • One minute each • Simply say, "Turn to the person next to you and discuss this." • Design games and activities * * this is the fun part
  • Still pulling teeth? • smaller groups • more hands on • ask what’s blocking • check initial objectives
  • Fire-Breathing Dragons
  • What if one persondominates the wholeconversation?
  • Dealing with excessive talkersAvoid discouraging the excessive talker, instead.... • At the start of the meeting, establish equal participation by all members as a goal • Interrupt the person with a question directed to someone else • Pair then report • Air time limits • Ask others to react • Design games and activities
  • What about the mean naysayerwho is poisoning thecollaborative tone?
  • Dealing with Negative Nelly • special attention on breaks • validate
  • What if one personshuts everyone elsedown? What if it’s themain stakeholder?
  • Dealing with Stakeholder Shutdown Before the workshop: • Make sure your stakeholder knows what you are planning to do, that you expect participation During: • Restate your need to hear from everyone • Ask that person to give permission to others to participate • Suggest a short-term solution “Let’s try this for 45 minutes”
  • Participant Misbehavior
  • “It’s my first day and theclients are yelling at eachother.”
  • Prep• know who is coming• set expectations• solicit stakeholder’s desires, concerns• invite participants• reschedule if needed
  • Opening• set expectations for behavior• get buy in on objective• working buy in on agenda• change agenda if needed• let go of “everything else I should be doing” http://blogs.msdn.com/b/dmahugh/archive/2009/06/29/wg4-wg5-meetings.aspx
  • Fixed Ideas
  • What if they just say“That’s the way we’vealways done it?”
  • Ideas for unfixing fixedideasDon’t attack the idea head on,instead....• Have them argue from the other perspective• Break down pros & cons, assumptions, unknowns• Get the right participants• Enumerate the ways the fixed idea has served them• Explore the consequences of the fixed idea
  • Lack of Consensus
  • Building Consensus &Deciding• Stake in the ground/working agreement• Acknowledge and record opposing views• Dot Vote• Thumbs up/down vote
  • “I’m doing all theactivities, butwe’re still notgetting toconsensus.”
  • Ideas for Dealing with Lack ofConsensus• Ask who decides• Ask what’s standing in the way of deciding• Ask if consensus is needed• Go backwards
  • Managing Time
  • Managing Time101• Parking Lot• Get the group to help manage http://www.flickr.com/photos/shawnnap/ 5571400637/
  • Managing Time201When it becomes apparent you’re notgetting where you thought you would,decide as a group:• Timebox the topic/activity and continue another time,• This important, let’s keep going (and reschedule the other stuff for later)• We’ve gotten what we need out of this, let’s just move on• This approach isn’t working, let’s take a http://www.flickr.com/photos/shawnnap/ 5571400637/ different one
  • Everything Else
  • When all else fails• acknowledge what’s going on if something is going awry• suggest a solution• ask the group
  • Design Workshop Activities
  • Engaging in UserResearchGo Around the RoomEach participant says whatstood out most from theusability session, study,survey
  • Thinking Like UsersEmpathy MapParticipants fill in what aparticular type of user ishearing, thinking, seeing,saying and doing. http://www.flickr.com/photos/davegray/ 2380465521/
  • Thinking About Users:4 SquareFor each user type,participants help fill in each ofthe following:• goals• triggers• would find compelling• would find disappointing
  • Prioritizing/Choosing:Dot VotingGive each participant 3 dots tovote on their favorite/themost important (feature,persona, task flow, whatever).
  • Gamestorming: A Playbook forInnovators, Rulebreakers, andChangemakers by Dave Gray
  • We’re hiring! effectiveui.com/ careers Your tips:#workshop_tips Find us here or email: Beth Koloski beth.koloski@effectiveui.com Elias Parker elias.parker@effectiveui.com