Welcoming Church Visitors April 2009
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Welcoming Church Visitors April 2009

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http://www.evangelismcoach.org provides another webinar on church hospitality issues, this one focusing on the three biggest challenges of the webinar registrants: vision, training, and assimilation

http://www.evangelismcoach.org provides another webinar on church hospitality issues, this one focusing on the three biggest challenges of the webinar registrants: vision, training, and assimilation

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  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors
  • EvangelismCoach.org Welcoming Visitors

Welcoming Church Visitors April 2009 Welcoming Church Visitors April 2009 Presentation Transcript

  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Rev. Christopher Walkerwww.EvangelismCoach.orgWelcomingChurch Visitors
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Agenda• Introduction– Who is Chris Walker?– What is EvangelismCoach.org?• Evangelism and Hospitality• Casting Vision• Training Teams• Assimilation Processes
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Who is Chris Walker?• Ordained Presbyterian (USA) Pastor– Associate Pastor (7 years)– Youth Ministry (15 years)– Church planter (5 years)• Master of Divinity• Master of Theology• Evangelism Training since 1997• 9 countries
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.What Is EvangelismCoach.org?• Website Resource– PersonalEvangelism– Church Growth– Book Reviews– Free Downloads– Monthly Newsletter– Loyal Readers
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.EvangelismCoach.org• Evangelism Training– Distance 1-1 Coaching andMentoring– Live Events– Alaska to ChileRelated Sites• ChurchHospitalityTraining.com• ChurchGreeterTraining.com• WelcomeChurchVisitors.com
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Focus on Your Biggest Challenges• Casting Vision for Hospitality– Recruiting– Church’s ownership– Church Culture– The why• Training Hospitality Ministry Teams– The How to and the what to do• Assimilation Processes– First Impressions– Get Contact information– Get a return visit (2nd, 3rd, etc)
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Context of Your Church• No two places are alike.• Context, Context.• Know your community.• Know your church.• Fit was is appropriate for your context.
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Hospitality is not Evangelism
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Evangelism• Joyfully sharing the good news of thesovereign love of God, and• calling people– to repentance– to personal faith in Jesus Christ as Savoirand Lord– to active membership in the church, and– to obedient service in the world.Definition adopted by the 202nd General Assembly, 1990
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Hospitality• Entire Industries– Hotels– Cruise Ships– Restaurants– Big Box Retail• Goal:– For Repeat Connection
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Evangelism Hospitality• Conversion• Proclamation• Information• Salvation• Faith• Life Change• Repeat visit• Connection• Experience• Interaction• Fellowship• First ImpressionsRick Warren says, “Relationships are the glue that keep the faithful coming.” 
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.My Definition of HospitalityTaking the initiativeto welcome othersAndinviting othersto share in our communitylife.
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.The Problem --
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.What Church Consumers Want• “Friendliness to Visitors” is– Extremely important: 71%– Somewhat important: 21%• Add that up and for 9 out of 10 visitors,the friendliness of your congregation isimportant.• Based on a national telephone surveyof 1,015 people 18 or older;sampling error of plus/minus 3 percent.Citation: Moody (Jan/ Feb 2002);
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.“We are a friendly Church”• All churches think they are friendly• Google Search– 127,000 results “friendly church”– 1,900 exact match on Google• Review of Church Info Forms– Presbyterian System
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Personal Experiences• Talk around me.• No one said hello.• No acknowledgement.• Talk among themselves• Church Business• Secret Dress Code• CLIQUES
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.A Vision For HospitalityMinistries
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Bible Studies on Hospitality• Bible studies on Hospitality– Leviticus 19:33-34• ‘When an alien lives with you in your land,do not mistreat him. The alien living withyou must be treated as one of your native-born. Love him as yourself, for you werealiens in Egypt. I am the LORD your God.’– They were not to oppress the alienbecause they knew how it felt when theywere in Egypt (Exodus 23:9)
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.You Were the Visitor Once• Visit other churches as a 1sttime guest• Invite a friend to experience your church• Learn from recent newcomers
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Relate Hospitality to Evangelism• Not Evangelism• Supports the work of evangelism• Goal is relationships where people cansafely grow or explore their faith.
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Casting Vision• Pastor’s Role– Sermons– Newsletters• Regular Greeter Training• Celebrating Newcomers
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Recruiting Greeters / Ushers• More than a warm body.• People invest time and gifts where theysee the benefit• What benefit does the person receive forserving?• Ask, ask, ask.• Use what you learn to help refine.
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Related Product• EvangelismCoach.org/Store– Cast the Vision Mp3 Download
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Training Hospitality Teams
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.What Teams do you need• Door Greeters• Welcome Center Greeters• Ushers• Parking Lot• Campus Guides• Children’s Wing• Security
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Recruiting your teams• Team leader• Provide occasional training• Keep casting vision• Phone work• Matching gifts and passions
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Training Your Teams• What works for your context• Broad strokes, not a 99 page how tomanual.• Train the Heart– Principles– Values• Details come later.• Ongoing training == consistency.
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Sample Training Ideas• Personal visits to other churches• First Impressions Experiences• Remember what it’s like to be a guest• How to read body language• What to say
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Tips for Ushers and Greeters• Smile.• Fresh Breath• Make eye contact• Take initiative and greet.• Don’t say “Are you new?”• Avoid: “First time here?”• Say “I’ve not met you yet.”• No Hugs to strangers.
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Debriefing you teams• Thoughtful appreciation gifts / actions• Debriefing (to learn new things)• Develop a FAQ
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Do you have usher/greetertraining materials?• Feel free to share them with me• Pastor_chris@evangelismcoach.org
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Related Product• www.ChurchGreeterTraining.com– Free Videos• Ebook– Church Greeters 101
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Follow-up Processes
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Caveats• Technique is not relationship• Vision helps relationship• Techniques lower friction
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.The Visitor Flow• Attract the Guest Visitor• 1stVisit• 2ndVisit• 3rdVisit• Regular Attender / Membership
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.First Impressions• http://www.WelcomeChurchVisitors.com
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Last Impressions• Fresh Coffee• Fresh Finger Food• Healthy Options• Napkins• Trash cans
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Last Impressions• Take the initiative– To notice visitors– To engage in conversation– “I’ve not met you yet.”• Offer to pray if appropriate• Not the time for church business.• Introduce visitors to the preaching pastor.
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Get Contact Information• Pew Register• Contact Card• Welcome Center• Visitor Packet Incentive• Tear off slips on the bulletin• Prayer Request or SermonResponse Card
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Contact Information• Name• Address• Email• Telephone• Don’t need marital status, name and ageof children, or 20 questions aboutdoctrine.
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Give incentive for contact info• Free Gifts– Mugs– Downloads– Journal– Book
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.After the service• Response varies to Visit #.• Example (Journey Church)– First Visit• 36 hour email.• 96 hour snail mail.• 1 month for non-returners– Second Visit• 36 hour email (different one)• 96 hour snail mail (different one)
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Goal: Stickyness• Small Groups• Relationship Building Events• Service Teams
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Free Newsletter• Free article download on hospitality• Series of emails over the monthintroducing you to the website.• Settle down to monthly and webinarannouncements.
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.EvangelismCoach.org/Store
  • © 2009 www.EvangelismCoach.org. You are free to share this informationas long as this attribution remains and content is unchanged.Contact informationRev. Christopher Walkerwww.EvangelismCoach.org804/335-1445Skype: WalkmanPTY