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M2M: From Remote Assistance to Preventative Assistance
 

M2M: From Remote Assistance to Preventative Assistance

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From Machines to the Cloud.

From Machines to the Cloud.
From Remote Assitance to Preventive Assistance for:
- Reducing Assistance Costs
- Providing a Proactive Service
- Improving Product Design

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    M2M: From Remote Assistance to Preventative Assistance M2M: From Remote Assistance to Preventative Assistance Presentation Transcript

    • From Machines to the Cloud From Remote Assistance to Preventive Assistance Tiziano Modotti
    • Why would you (we) know … • Behind the products of more than 20 Global 500 companies • One of the world top 10 player in the Embedded Computers market • 20+ Years of experience in “M2M” and distributed systems • Strong vertical market competences: – Industrial & Logistics – Transportation – Defense & Security – Healthcare & Medical 2 Eurotech‘s Essence
    • Eurotech Value Proposition Modular and Integrated Offering Boards & Modules Devices & Systems Value Add Software & Services Vertical Application Solutions Enabling our customers to focus on their core competencies Service & Support Adding Value
    • Eurotech Product Portfolio Boards & Modules High Performance Computing Boards & Modules Devices & Systems Software & Services CompactPCI & CompactPCI Express PC/104+ EPIC & EBX COM Express & Small Form Factors Catalyst & Other Form Factors OpenVPX & VME 4 Vertical Application Solutions
    • Eurotech Product Portfolio Devices & Systems High Performance Computing Boards & Modules Value Add Software & Services Devices & Systems Portable Mobile Devices Stationary Devices Mounted Mobile Devices Modular Systems Vertical Application Solutions
    • BIOS Eurotech Product Portfolio Value Add Software & Services High Performance Computing Boards & Modules Value Add Software & Services Devices & Systems Device Software Frameworks Device Cloud Infrastructure Integrations & Dashboards OS Operating Systems Support Vertical Application Solutions
    • Eurotech Product Portfolio Integrated Vertical Solutions Transportation & Mobility Defence & Aerospace Medical & Healthcare Industrial & Commercial Logistics & Networking Security & Surveillance Building Automation Machine Automation Vending Machines Kiosks Smart Energy / Smart Grid Handheld and Wearable Devices Mobile mounted devices Integrated RFID Readers Banks and Institutions Homeland Security Border control Highway /Parking lots / Gates Armored Vehicles UGVs Helicopters Aircrafts Future Soldier Public Buses Trains & Undergound Toll gates Digital Signage / Customer Information High-end Diagnostic Equipment Portable Medical Devices Home Medical Gateways
    • Remote Assistance What is it? • Remote Assistance Services for all the Devices/Machines in the field Why? • To analyze or fix remotely an issue arising on a machines issues with no customer aid Benefits • Reducing Assistance Costs • Better Customer Service When? • After the issue arose
    • Remote Assistance: What do we offer? @ Alerts MQTT Always-On VPN On-Demand Remote Access M2M Integration Platform VPN Server
    • Data Collection What is it? • Data Collection and Aggregation for future Analysis Why? • Data Analysis allows preventive diagnosis and fixing issues on remote devices/machines Benefits • Further Reducing Assistance Costs • Even better Service (Proactive Service) • Gathering information helps improving future device versions When? • Before the issue arises
    • How do we integrate Data Collection with Remote Assistance? @ Alerts Control Center MQTT Always-On VPN On-Demand Applications Remote Access M2M Integration Platform VPN Server
    • One Platform for all your machines' needs @ Alerts Control Center MQTT Always-On VPN On-Demand Applications Remote Access M2M Integration Platform VPN Server M2M Integration Platform Data Mgmt • Data Collection, • Data Storage, • Data Analysis • Data Access Device Mgmt • Device Config • Device Access • App Config • App Update
    • Benefits Devices and Connectivity are constantly under control Data Collection and Storage for Historical Events Analysis Real-time Analysis with Alerts Notification Remote Device Management Proactive Remote Assistance
    • Commercial Offering • Everyware Telemetry Box – VPN – Data Collection & Analysis – Device management • Everyware Telemetry HMI – VPN – Data Collection & Analysis
    • Commercial Offering Everyware Cloud PaaS SaaS IaaS System Infrastructure Service Layer Application Infrastructure Service Layer Application Service Layer M2M Integration Platform iPaaS System Infrastructure (Servers, Storage, Networking, OS) System Infrastructure Services (IaaS) On-Premises 19” 1U Appliance Public Cloud
    • www.eurotech.com Thank You!