Press release                                                                                                       M     ...
commitment and care with which Fiat Group Automobiles assists its Customers at every stage oftheir vehicles’ lives. It is ...
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Fiat2012 press release 25 06 2012

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Fiat2012 press release 25 06 2012

  1. 1. Press release M oFiat Group Automobiles and EuropAssistance are expanding their npartnership and offering a portfolio of dservices across Europe a y• Fiat, Fiat Professional, Abarth, Alfa Romeo, Lancia and Jeep customers 2 can take advantage of roadside rescue services for their car, the driver 5t and passengers h• The services are offered in seven European countriesFiat Group Automobiles and Europ Assistance are consolidating their partnership in the roadside Jrescue area with a new European agreement: Fiat, Fiat Professional, Abarth, Alfa Romeo, Lanciaand Jeep owners can now take advantage of roadside rescue services for car, driver and upassengers in seven countries. nSealed in 1995 and renewed for a further four years today, the partnership with Europ Assistanceis now available in the Netherlands, Hungary, France, Germany, Switzerland and Portugal, in eaddition to Italy. It now covers over 80 percent of all Fiat Group Automobiles vehicles on the road.With this agreement, FGA can now offer a full range of services to customers tailored to all needswith coverage 24 hours a day, seven days a week, 365 days a year. These include: roadsiderescue in case of accidents or breakdown (including flat battery, lack of fuel or punctured tyre),replacement car or alternative transportation to reach destination (taxi, train or air), in all theforeseen cases and described in the vehicle’s on-board documents.For Diego Pistone, Head of the Fiat Group Automobiles Parts&Service division for the EMEAregion: “The innovative services offered in partnership with Europ Assistance confirm the7 Boulevard Haussmann - 75009 Paris - France - Tel +33 (0) 1 58 34 23 82 - Fax + 33 1 58 34 23 74www.europ-assistance.com
  2. 2. commitment and care with which Fiat Group Automobiles assists its Customers at every stage oftheir vehicles’ lives. It is a complete range of services, representing the ideal solution for thosewhose experience with cars is not limited to leisure time, but extends to their work activity, acontext where category-leading service is a must.”For Richard Casnighi, Director of Automotive Sales for the Europ Assistance Group’s internationaldivision, “the renewal of this Pan-European agreement will strengthen our privileged internationalpartnership with Fiat Group Automobiles and is part of a long-term strategy that aims to offer FiatGroup Automobiles customers high-quality and increasingly innovative services to meet theirgrowing mobility needs”.A Fiat Group Automobiles Customer Care mobile app will soon be available for this roadsiderescue service. Already available in Apple and Android stores for 15 European markets, a rapid,geolocalised rescue services will also be available by July for Ciao Fiat Mobile, Lancia EverywhereMobile, Alfa Romeo InfoMobile, I am Jeep Mobile and Abarth 24h Mobile. In Italy, for example,Europ Assistance can already be contacted from nearly all apps. Soon, Fiat Ducato Camper Mobileand Fiat Professional Mobile will be launching rapid, geolocalised rescue services on theirplatforms too.In addition to receiving roadside assistance, all apps provide many other services, like helpsearching for parking, vehicle warranty information and indication of the closest service centre.Philippe MoucheratGroup Communication, Brand and CSR DirectorTel: +33 (0) 1 58 34 23 82E-mail: pmoucherat@europ-assistance.comNbr de pages 2 Page 2

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