Euro Consulting EMEA | iGaming IT Consultancy


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Euro Consulting EMEA | iGaming IT Consultancy

  1. 1. Contents Euro Consulting EMEA • i • Total iGaming IT Solutions On Demand 1 • Oracle RightNow, Chat Cloud Service 2 • Oracle RightNow, Email Mgmt Cloud Service 3 • Oracle RightNow, Dynamic Agent Desktop 4 • Oracle RightNow, Oracle Communications 5 • Oracle RightNow, Social Experience 6 • iGaming Business & IT Professional & Expert Services 7 • Euro Consulting EMEA, Contact Us 8 • Euro Consulting EMEA “Total iGaming Business & IT Solutions On Demand”
  2. 2. “Total iGaming IT Solutions On Demand” RTN Oracle RightNow CRM Oracle CRM Fusion Analytics Cloud Service Chat Cloud Service Email Mgmt Cloud Service Dynamic Agent Desktop Oracle Communications Social Experience Built In Analytics Customer Master Sales Incentive Compensation Mobile & Outlook Integration Territory & Quota Mgmt KPI, Dashboard & Extensibility FW Marketing RTN Marketing Euro Consulting EMEA Marketing CRM Fusion Marketing Oracle Fusion ERP Data Warehouse Financials • Procurement & Spend • Supply Chain & Order Mgmt • Human Resource • Projects OBIEE Oracle Business Intelligence Enterprise Edition Suite •“Out of the box”IT Package • No Customisation Required • No Infrastucture Required • No Infrastucture Cost • Fixed Implementation Cost Euro Consulting EMEA is an Oracle Gold Partner and are offering our ‘Total iGaming IT Solutions On Demand’ industry solution designed specifically to maximise Business Development and Customer Relationship Management for your iGaming company. Euro Consulting EMEA have successfully launched an ‘out of the box’ solution for the iGaming industry that requires no or little configuration, no infrastructure or support costs. Our iGaming solution covers CRM, Live Chat, Marketing and a Business Intelligence platform from Oracle’s best of breed product stack. We offer a unique focus on many different application and technology initiatives by combining leading expertise, broad coverage, global reach, and a flexible delivery model, which is designed for the needs of each client. Our Industry solution increases time to market, reduce costs, and deliver a competitive edge. Euro Consulting EMEA • iGaming IT Solutions • 1
  3. 3. Oracle RightNow Chat Cloud Service Key Features • Agent, customer, or activity-driven chat • Customizable chat link, icon, and consumer interface • Multidevice chat—from PCs, smartphones, tablets, and more • Chat conferencing, transfer, and supervisor monitoring • Access to Oracle RightNow Knowledge Cloud Service before, during, and after chat sessions Key Benefits • Increase sales conversion rate and average order size • Reduce shopping cart abandonment • Achieve highest customer satisfaction compared to other channels • Reduce call center costs and increase efficiency Oracle RightNow Chat Cloud Service enables companies to provide a premium Web experience that delivers proven results, including higher customer satisfaction, increased conversion, and improved efficiency. It provides a way to engage customers before they abandon their purchases and also assist Website visitors who are having problems solving service issues on their own. Sessions can be initiatedbycustomersortriggeredproactively,based on company-defined rules. With Oracle RightNow Chat Cloud Service, agents can always guide your customers to the best answers and outcomes. bridging the gap between self-service and agent assistance “Total iGaming IT Solutions On Demand” Euro Consulting EMEA • iGaming IT Solutions • 2
  4. 4. Oracle RightNow Email Mgmt Cloud Service Key Features • Inquiry management • Single integrated knowledgebase • Tracking • Customer management Key Benefits • Increase agent productivity with standard response templates and access to knowledgebase • Improve first-touch resolution with auto-suggested solutions • Increase customer satisfaction and save processing time by providing agents with complete customer inter- action history Many organizations today are flooded with e-mails. And although these e-mails represent important communications from customers, tracking and respondingtothemcanbetaxing,strainingresource- strapped contact centers and frustrating customers. Oracle RightNow Email Management Cloud Service helps you stay ahead, tracking responses, automating answers from the knowledgebase, and escalating highly emotional e-mails. Your agents and your customers will thank you for it. improve agent productivity, increase customer satisfaction Euro Consulting EMEA • iGaming IT Solutions • 3
  5. 5. Oracle RightNow Dynamic Agent Desktop Key Features • Dynamic guidance to step agents through work flow processes with structured and unstructured contextual cues • Unified enterprise data centralized and presented contextually • Telephony integration enabling desktop softphone, computer telephony integration (CTI) screen pop, and universal queuing • Cloud delivery for rightsizing to match dynamics of business • Interfaces and workflow processes configurable by business users • Channel integration for seamless, unified management of customer interactions via traditional and social channels Key Benefits • Increase customer and agent satisfaction • Increase agent productivity and lower cost • Ramp up new agents faster • Provide consistent customer experiences across channels • Adapt quickly to changing business needs Oracle RightNow Dynamic Agent Desktop Cloud Service guides agents with contextually relevant real-time knowledge so they can quickly address their immediate customer issue. By unifying enterprise systems and guiding call center agents through business processes across channels, agent pools, and geographies, Oracle RightNow Dynamic Agent Desktop Cloud Service delivers happy customers and highly productive agents. fast, accurate, consistent customer experiences across all channels Euro Consulting EMEA • iGaming IT Solutions • 4
  6. 6. Oracle RightNow Oracle Communications Key Benefits • Seamless cross-channel purchasing and services experiences • Personalized offers and interactions • Fast time-to-market to meet customer demand • First-right ordering • Rapid fulfillment • Reduced order fallout • Accurate billing Communication Service Providers (CSPs) around the world are looking for ways to offer an engaging Customer Experience (CX) so that they may expand their customer base, retain existing customers, and monetize on these relationships. To harvest these benefits CSPs need to address CX at all customer touch points. Oracle has developed the CX Reference Architecture for Communications to help CSPs delivering a superior experience to their customers in all touch points throughout the Customer Experience lifecycle. The Oracle CX reference Architecture is founded on proven solutions and best-in-class applications and will enable CSPs to adopt a holistic approach to Customer Experience across standard processes from front office channels to back office operations. Euro Consulting EMEA • iGaming IT Solutions • 5
  7. 7. Oracle RightNow Social Experience Key Benefits • Deliver a seamless customer experience regardless of where or how customers interact with you • Create customer loyalty, and generate enthusiasm for your brand • Harness word of mouth to derive more value from your marketing spending • Quickly and proactively address customer concerns • Enable customer collaboration to drive support and innovation • Leverage user-generated content to build your knowledge foundation • Make it easy for customers to find the answers they need across channels • Capture unstructured social insights along with formal feedback through Oracle RightNow Feedback Cloud Service • Earn a reputation for being open, collaborative, and responsive The social Web has given consumers more influence over brands than ever. For organizations this shift brings new challenges and opportunities to win loyalty. Oracle RightNow Social Experience enables brandstoharnessconsumerinfluenceandpassionin service of the brand. From social media monitoring to branded online communities to a full-service Facebook experience, it is designed to extend experience to the places where consumers are learning, sharing, and buying across the social Web. an unbeatable customer experience Euro Consulting EMEA • iGaming IT Solutions • 6
  8. 8. iGaming Business & IT Solutions Total iGaming Business & IT Solutions On Demand iGaming Business Consultancy: • Audit Services • License Compliancy • Gaming License Application Assistance • iGaming Business Planning • Affiliate Management Consultancy • CRM Business Consultancy • CRM Project Management • Marketing Business Consultancy • Marketing Project Management • Cashier/ Payment System Consultancy • Multi Language Contact Centre Customer Service Support 24/7 • Executive Placement • Business Staffing Support • White Label iGaming Setup • Risk Management • Payroll Services • Accountancy 5% Fixed Corporation Tax Model • Company Set up • Staffing/Payroll Services iGaming IT Consultancy: • CRM “Igaming On Demand” Platform For Sales & Customer Service “Oracle RightNow” “Oracle Fusion CRM” “Oracle CRM On Demand” • Integrated Marketing “iGaming On Demand” Platform • Website Design & Hosting Services • iGaming Business Intelligence Platform “Oracle OBIEE” • iGaming ERP Platform “Oracle Fusion Applications” “Oracle Financials” • CRM and Marketing Project Management • On Demand iGaming Technical Professional & Expert Services • Mobile iGaming Development for OSX & Android • Smart TV iGaming Development • Infrastructure Consultancy • Cisco “Plug and Play” VOIP International Telephone System • CRM Live Chat Solution “Oracle RightNow” • SMS Worldwide Marketing all Networks “Total iGaming Business & IT Solutions On Demand” Professional & Expert Services Euro Consulting EMEA • 7
  9. 9. Euro Consulting EMEA Head Office (UK): +44 (0)131 220 2820 Malta Office: +356 2778 0717 e: w: United Kingdom Euro Consulting EMEA Head Office, 23 Blair Street, Edinburgh, EH1 1QR, UK Netherlands Euro Consulting, EMEA, Leeuwerikplein 101, 144HZ, Purmerend, Holland Malta Euro Consulting EMEA, 104 Old College Street, Sliema, SLM 1377, Malta, EU © copyright Euro Consulting EMEA Produced in Malta, EU, 2013 All Rights Reserved Euro Consulting EMEA and the Euro Consulting EMEA logo are trademarks or registered trademarks of International Business. Other company, product and service names may be trademarks or service marks of others. References in this publication to Euro Consulting EMEA productsor services do not imply that Euro Consulting EMEA intends to make them available in all countries in which Euro Consulting EMEA operates.