Office Visit Dimensions Generated by Health 2.0 NYC Chapter MeetUp Lynn Nezin

MeetUp Ideation Exercise Attendees divided into three groups to ideate about office visit experience Visit was dimensionalized into time frames of before the visit, during the visit and after the visit Individual groups identified pain points that could potentially be addressed by technology Power vote was taken on output of all three groups

Attendees divided into three groups to ideate about office visit experience

Visit was dimensionalized into time frames of before the visit, during the visit and after the visit

Individual groups identified pain points that could potentially be addressed by technology

Power vote was taken on output of all three groups

Before the Visit Pre-visit filter Less redundant forms Change in wait time Financial transparency Who to go to? Coverage and fees Notification of delay Research on condition Schedule preventive screening Schedule follow-up

Pre-visit filter

Less redundant forms

Change in wait time

Financial transparency

Who to go to?

Coverage and fees

Notification of delay

Research on condition

Schedule preventive screening

Schedule follow-up

During the Visit Hate waiting in the exam room Giving same information 50 times Visit is too short and impersonal Unnecessary procedures Required to wear examining gown without medical necessity Context for information “ I think I need” Lack of personalization Physical exam is clinical and cold Notification of absence

Hate waiting in the exam room

Giving same information 50 times

Visit is too short and impersonal

Unnecessary procedures

Required to wear examining gown without medical necessity

Context for information

“ I think I need”

Lack of personalization

Physical exam is clinical and cold

Notification of absence

After the Visit, con’t Put my information in my database of choice Rate quality of care/feedback Ability to track insurance process, including prescriptions Statistical outcomes for treatment plan How much was done for me or avoiding malpractice

Put my information in my database of choice

Rate quality of care/feedback

Ability to track insurance process, including prescriptions

Statistical outcomes for treatment plan

How much was done for me or avoiding malpractice

After the Visit Address follow-up questions Find recommendations & information Point in direction Follow-up call from healthcare provider before next visit Track goals through multiple platforms (cellphone, PC, etc) Record of visit data How do I connect with other patients? Status of pending results Share information with family caregiver

Address follow-up questions

Find recommendations & information

Point in direction

Follow-up call from healthcare provider before next visit

Track goals through multiple platforms (cellphone, PC, etc)

Record of visit data

How do I connect with other patients?

Status of pending results

Share information with family caregiver

Wait Time Wins Dissatisfaction with pre-visit waiting time and waiting in the exam room received the majority of votes High votes were also received for knowing who to go to and receiving a record of the visit and associated data after the visit Future exercises will be held to generate ideas to improve the experience in both the waiting and examining rooms

Dissatisfaction with pre-visit waiting time and waiting in the exam room received the majority of votes

High votes were also received for knowing who to go to and receiving a record of the visit and associated data after the visit

Future exercises will be held to generate ideas to improve the experience in both the waiting and examining rooms