Health2.0 NYC Chapter Meetup Office Visit Dimensions

Office Visit Dimensions Generated by Health 2.0 NYC Chapter MeetUp Lynn Nezin

MeetUp Ideation Exercise
Attendees divided into three groups to ideate about office visit experience
Visit was dimensionalized into time frames of before the visit, during the visit and after the visit
Individual groups identified pain points that could potentially be addressed by technology
Power vote was taken on output of all three groups

Before the Visit
Pre-visit filter
Less redundant forms
Change in wait time
Financial transparency
Who to go to?
Coverage and fees
Notification of delay
Research on condition
Schedule preventive screening
Schedule follow-up

During the Visit
Hate waiting in the exam room
Giving same information 50 times
Visit is too short and impersonal
Unnecessary procedures
Required to wear examining gown without medical necessity
Context for information
“ I think I need”
Lack of personalization
Physical exam is clinical and cold
Notification of absence

After the Visit, con’t
Put my information in my database of choice
Rate quality of care/feedback
Ability to track insurance process, including prescriptions
Statistical outcomes for treatment plan
How much was done for me or avoiding malpractice

After the Visit
Address follow-up questions
Find recommendations & information
Point in direction
Follow-up call from healthcare provider before next visit
Track goals through multiple platforms (cellphone, PC, etc)
Record of visit data
How do I connect with other patients?
Status of pending results
Share information with family caregiver

Wait Time Wins
Dissatisfaction with pre-visit waiting time and waiting in the exam room received the majority of votes
High votes were also received for knowing who to go to and receiving a record of the visit and associated data after the visit
Future exercises will be held to generate ideas to improve the experience in both the waiting and examining rooms

Health2.0 NYC Chapter Meetup Office Visit Dimensions

by EugeneBorukhovich on Jun 19, 2009

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Health2.0 NYC Chapter Meetup Office Visit Dimensions — Presentation Transcript

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