Gati : eCommerce and Logistics

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Gati : eCommerce and Logistics

  1. 1. eCommere and Logistics
  2. 2. Why E-Commerce is growing External Environment-Government and Regulatory Favorable Demographics Increasing number of urban household Growing Rural Penetration in Rural, Urban areas Proliferation of Mobile devices Emerging need for convenience Choice and Access Innovative Business Models Convenient payment options Consumer friendly policies- To capture Online time and Wallet Share
  3. 3. E-Commerce in India Early Years Things are improving now Delay in deliveries Technology automation Poor product quality No manufacturer warranty Missing part in shipment Lack of Communication Sell product and services Better integration with vendors No question ask return policies Differentiation Build relationship with customers
  4. 4. Welcome to 2014 • PEOPLE WILL [SOON] BUY MORE WITH THEIR CELL PHONES!! • WALLETS ARE BECOMING AS UNNECESSARY AS WATCHES • THE RISE OF SOCIAL COMMERCE !! • BUY WHERE YOU CONNECT AND CONNECT WHERE YOU BUY ! • STILL,A SLOW (R)EVOLUTION!
  5. 5. Logistics and ecommerce  Development of ecommerce is 5-6 times faster than that of the logistic and express delivery industry.  eCommerce venture stands on four major pillars to be successful. Website Logistics Payment Gateway Promotions The fast emergence of ecommerce in India has opened a new vista for logistics companies across the country, especially for the express logistics companies. Preceded by retail, it is now e-tail to determine the fortune of many of the logistics service providers in India.
  6. 6. Logistics and ecommerce Boom in ecommerce has resulted in: Dedicated ecommerce divisions within traditional logistics players Emergence of new ecommerce logistic specialist Focus on both “Click and Ship” Logistics is becoming a key support factor in the success of both the existing and new entrants eCommerce forms a leading factor in the growth of India’s logistics industry eCommerce is a big opportunity and logistics companies are moving fast to build the right capabilities and capacity
  7. 7. Challenges for E-Commerce companies in India Pin code reach-Last Mile Delivery COD option and COD reconciliation Maintaining Customer relationship Trust of 3rd party vendor Ship to delivery time Package Cost(Separate delivery for same order) Cost per kg and collection cost for COD orders Size of product(Weight and Volume) Reverse Logistics COD problem, can be solved following the other markets, where 80-85% prepaid happens now and 15 % COD
  8. 8. Ecommerce Logistics-The essentials Pin code covered/Last Mile Delivery Dedicated Relationship Manager/Call Center Support Packaging Own Network vs 3rd Party Network Delivery times for Tier 1, Tier 2, Tier 3 and Tier 4 cities / regions Rates Technology Support Damage and return policy Forward and Reverse Logistics Weight vs Rate Warehouse Management System RTO
  9. 9. Importance of Efficient Shipping for Retail & eCommerce Companies Delivery on time No Damage Tracking and Tracing of Shipment by user High Delivery efficiency Delivery as per customer requirements Keeping track of inventory Handling shipping efficiently IT integrated Order Management System Fast Shipping Services
  10. 10. Logistic Solutions for eCommerce • Gati E-Connect is the e-Commerce solutions vertical of Gati Ltd, India’s pioneer and leaders in Express Distribution and Supply Chain Solutions. • We provide multiple solutions for the e-Tailers: – Hub to hub movement of goods - Last Mile Delivery – Packing - COD facility – Warehousing - Reverse/return pick ups – IT and Automation solutions - Dedicated Customer Care Reach across 653 out of 657 districts , 6700+ direct pin codes and 14000 special pin codes,4 E-fulfillment centers and 61 ware houses across India. • • End-to-end e-Commerce Logistics Solutions provider
  11. 11. Multi Modal Delivery Solutions Premium Services Express Services Same Day Pick and Pack Reverse Pick up • High Speed Air cargo movement service • High Speed Surface cargo movement service • Movement of refused shipments back to the vendor • Designed to deliver time critical shipments • Direct connectivity to major locations in India. • Shipment picked, packed and delivered to customer on the same day as ordered • Assures delivery attempts within 24 hrs, 48 hrs and +48 hrs • Synchronized Hub & Spoke system for swift and safe delivery • High speed Air cargo movement service •8 Air Transit Centers 27 Air Operating center • Fleet of over 4000 vehicles, 500 bikes. 782 routes across India • Packing centres at Delhi, Mumbai, Bangalore and Chennai • Highly time critical • Movement of replacements asked by the customer
  12. 12. Thank You

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