This document provides an overview of ista, an international company that specializes in submetering and billing of energy, water, and other utility costs for multi-unit residential and commercial properties. The summary highlights ista's long history in this industry since 1902, its growth into a global leader with operations in over 25 countries, and its focus on providing innovative metering technologies and services to optimize customers' energy costs and processes.

1. ista
Company Presentation

2. Agenda
 Company profile
 Facts, figures and data
 Business fields
 Business segments
 Submetering
 Equipment business field
 Services
Datum ▪ Referent ▪ Kurztitel der Präsentation
 Self-perception
 Vision & Corporate Goals
 Organisational structure
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3. Agenda
 Company profile
 Facts, figures and data
 Business fields
 Business segments
 Submetering
 Equipment business field
 Services
Datum ▪ Referent ▪ Kurztitel der Präsentation
 Self-perception
 Vision & Corporate Goals
 Organisational structure
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4. What our customers throughout the
world trust in – profile of ista
 Since its founding in 1957, ista stands for a long-term
and sustained growth.
 Since the early 1990s, ista pursues a consequent
internationalization strategy. Today, the company is
the international market leader in its core business, the
consumption-dependent recording and billing of energy,
water and secondary building costs.
 Innovative power and leading technology are the basis
for the development of sustainable services that contribute
to the reduction of CO2 emissions in the building sector.
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 Customer satisfaction is ista's top priority. Our relationship
with our customers, business partners and employees is
based on openness, honesty and mutual respect.
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5. A good principle goes around the world
Our approach:
 Laws on consumption-dependent billing …
 Rising energy costs and shortage of natural resources …
 Increasing deregulation and liberalisation of the
world's energy markets …
 New demands and technical innovations in the construction
and energy sector (smart building, smart metering)
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… are the basis for our business and open up
new potential for growth.
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6. Why people and nature both benefit with us
Advantages of consumption-dependent billing:
 Ø 15 percent savings for natural resources
(ecologic benefits)
 Ø 15 percent cost reduction through controllable
consumption (economic benefits)
 The clear allocation of consumption values creates
- Fairness in cost distribution
- Transparency of consumption and secondary costs
- A higher awareness for costs and savings
- The basis for changing one's behaviour
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7. 5-15 % savings potential through more information in
the heating sector – without loss of comfort!
What tenants and property managers will profit from in the future:
If you want to save energy, you have to know where to start:
 Ø 85-90 percent of energy is used to generate heat, only
5-15 percent is spent on electricity
 Basis for decisions concerning modernization measures
Those investing in energy savings want to know whether it's worth it:
 Will the modernisation measures bring the desired effect?
 Arguments for renting/selling
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8. Agenda
 Company profile
 Facts, figures and data
 Business fields
 Business segments
 Submetering
 Equipment business field
 Services
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 Self-perception
 Vision & Corporate Goals
 Organisational structure
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9. History – 100 years of growth and experience
Clorius Raab Karcher Viterra Energy ista ista
Energie Service Services
Company's Take-over by
First patent on Take-over of Clorius by Merger of Raab Karcher and Veba name Charterhouse
heat allocation ISS and merger with ista Immobilien to form Viterra AG / energy changed to Capital
meter division renamed Viterra Energy ista Partners
Services
1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007
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Clorius ista ista Raab Karcher Viterra Energy ista
Energy Services Services
Largest acquisition in
Founded in Founded in Take-over by International Take-over
company history - ista
Denmark by Germany Raab Karcher expansion by CVC
by J. Schultz Capital Partners
buys French market
the Clorius
and K. Völker leader CIS
brothers
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10. Metering of consumption has a long tradition at our
company
The start of everything:
The Danes Odin and Aksel Clorius establish the company
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1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007
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11. Metering of consumption has a long tradition at our
company
Pioneering achievement in Scandinavia:
Clorius is granted the first patent on
a heat allocation meter in Denmark
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1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007
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12. Metering of consumption has a long tradition at our
company
Pioneers in Germany:
Johann Schultz and Karl Völker establish
ista GmbH in Mannheim and apply for
their own patent on a heat allocation
meter one year later.
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1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007
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13. Metering of consumption has a long tradition at our
company
ista:
Take-over by Raab Karcher
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1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007
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14. Metering of consumption has a long tradition at our
company
Merger:
 ista and Clorius are merged to form one
company under Raab Karcher :
Raab Karcher Energieservice GmbH
 Later: Raab Karcher Energy Services GmbH
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1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007
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15. Metering of consumption has a long tradition at our
company
Internationalisation:
Expansion in Europe and first
branches in China and
the USA
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1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007
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16. Metering of consumption has a long tradition at our
company
New beginning:
Establishment of Viterra Energy Services
as part of the merger of Raab Karcher and
Veba Immobilien to form Viterra AG –
a subsidiary of the E.ON Group
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1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007
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17. Metering of consumption has a long tradition at our
company
First step towards independence:
Viterra Energy Services is taken over
by the funds advised by the British financial
investor CVC Capital Partners
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1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007
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18. Metering of consumption has a long tradition at our
company
Back to the future:
Viterra Energy Services
becomes ista again
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1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007
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19. Metering of consumption has a long tradition at our
company
Largest acquisition in company history
The purchase of the French market leader CIS
assures the position of ista as the sector’s
market leader worldwide
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1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007
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20. Metering of consumption has a long tradition at our
company
For strategic continuousness:
The fonds advised by the british financial investor
Charterhouse Capital Partners (CCP)
buy ista from CVC
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1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007
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21. A good principle goes around the world
Success of international expansion:
 80 locations across Europe, USA, Scandinavia and China
 Meter-reading and billing for more than 11 million units
worldwide (residential and commercial)
 More than 40 million meters installed
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22. ista: represented worldwide Austria
Belgium
Brazil
Bulgaria
Czech Republic
Denmark
France
Germany
Hungary
Italy
Luxembourg
Netherlands
Norway
Poland
P. R. China
Republic of Belarus
Head Romania
Office
Russia
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Slovakia
Spain
Switzerland
Turkey
United Arab Emirates
United Kingdom
USA
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23. ista International in figures: the 2010 financial year
 Sales ~ 677 Mio. €*
 Billing units
(residential and commercial units) ~ 11 Mio.
 Employees 4,546
 Countries 25
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24. ista: represented throughout Germany – close to you!
Au i.d. Hallertau Hamburg
Berlin (2x) Hanover
Bielefeld Karlsruhe
Bonn Kassel
Bremen Leipzig (2x)
Dortmund Mannheim
Dresden Munich
Duisburg Muenster
Erfurt Nuremberg
Essen Rostock
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Frankfurt Stuttgart
Gladbeck Wuerzburg
Region North-East
Region Central
Region South
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25. ista Germany in figures: the 2010 financial year
 Sales ~ 355 million €
 No. of properties served ~ 444,000
 Housing units ~ 4.3 million
 No. of meters served per year ~ 25.5 million
 Locations 26
 Employees 1,228
 Sales staff 241
 Service partner ~ 2,500
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(meter-readers/fitters)
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26. Market-conform Business model
The optimisation cycle for energy costs and processes
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27. Agenda
 Company profile
 Facts, figures and data
 Business fields
 Business segments
 Submetering
 Equipment business field
 Services
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 Self-perception
 Vision & Corporate Goals
 Organisational structure
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28. Agenda
 Company profile
 Facts, figures and data
 Business fields
 Business segments
 Submetering
 Equipment business field
 Services
Datum ▪ Referent ▪ Kurztitel der Präsentation
 Self-perception
 Vision & Corporate Goals
 Organisational structure
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29. Metering and submetering. What are they?
METERING SUBMETERING
Energy utility Housing units ista Deutschland GmbH
Readings
User data
List of costs Individual
and total
bill
Individual
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bill
Bills (energy, water, ancillary costs)
Property
manager
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30. Agenda
 Company profile
 Facts, figures and data
 Business fields
 Business segments
 Submetering
 Equipment business field
 Services
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 Self-perception
 Vision & Corporate Goals
 Organisational structure
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31. Who counts on us
Target groups for submetering
 Professional property managers
 Private property managers
 Private house and apartment owners
 Craftsmen
 Architects / Planners
 Energy utilities
 Municipal authorities
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32. Agenda
 Company profile
 Facts, figures and data
 Business fields
 Business segments
 Submetering
 Equipment business field
 Services
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 Self-perception
 Vision & Corporate Goals
 Organisational structure
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33. The right technology to suit every requirement
Equipment to meter water and energy consumption
Water meters Heat allocation Heat meters Radio M-bus
istameter® m meters sensonic® II symphonic ®
radio net symphonic ®
mbus
domaqua m ®
exemper® combimeter II ®
symphonic ®
Residential water doprimo® picco ultego® III flow sensor
meters doprimo® II
Bulk flow water meters doprimo® III
doprimo® II radio
doprimo® radio
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34. exemper® heat allocation meter
Evaporation-type heat allocation meter
 Operating range tm,A = 60°C to 110 °C (average design temperature
of heating medium)
 Reading derived from:
 surface temperature of the radiator
 and duration of temperature influence
 Last year's ampoule for direct comparison of consumption values
 Modern design
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 Tamper-proof thanks to lead seal
 Environmentally-friendly recycling of measuring ampoules and
measuring liquid
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35. doprimo® II heat allocation meter
Electronic heat allocation meter using the dual-sensor principle
 Operating range tm,A = 35°C – 110°C (average design temperature of
the heating medium)
 Two temperature sensors cause the LC display to advance
electronically as a function of time and the difference between
the surface temperature of the radiator and the room air
 Direct comparison with consumption figures of previous months and
previous year thanks to storage and two-line display of the last
 12 months' figures
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 the figures on 2 cut-off dates
 Optical interface for electronic readout by means of mobile data
acquisition
 Service life 10 years + 1 year standby + 1 year storage
 Elegant design
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36. doprimo® III heat allocation meter
Electronic heat allocation meter using the dual-sensor principle
 Operating range tm,A = 35°C – 110°C (average design temperature of the
heating medium)
 Two temperature sensors cause the LC display to advance
electronically as a function of time and the difference between the
surface temperature of the radiator and the room air
 Direct comparison with consumption figures of previous months and
previous year thanks to storage of the last
 12 months' figures
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 the figures on 2 cut-off dates
 Full compatibility with previous model, doprimo I
 Optical interface for electronic readout by means of mobile data
acquisition
 Service life 10 years + 1 year standby + 1 year storage I P M E N T
EQU BUSINESS SEGMENT
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37. istameter® m water meter
Modular retrofittable water meter
 Mechanical multi-jet impeller meter for cold and hot
water
 Retrofittable to all technologies
 as radio version istameter® radio
 as m-bus version istameter® mbus
 as contact version istameter® contact
 istameter principle: water meter and installation
modules can be separated
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 Complete system consisting of meter, installation
modules and accessories for every application in
the residential sector
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38. domaqua® m water meter
 Water meter upgradable with modules
 Mechanical, single-jet impeller meter for hot
and cold water
 Can be retrofitted to suit all technologies
 as radio meter domaqua® radio
 as M-bus meter domaqua® mbus
 as contact output meter domaqua® contact
 Wide variety of applications thanks to different installation
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lengths and performance ranges
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39. sensonic® II heat meter
 Integrates processor unit, volume meter and
temperature sensor in one unit
 Compact and wall-mounted versions using the
istameter ® principle
 Specially tailor-made for heat metering in houses
 Electronic registration of the impeller rotation
 Easy to replace and versatile in its applications
thanks to istameter ® principle
 Available in standard, radio and M-bus heat meter
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versions
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40. sensonic® II calculator heat meter
 Microprocessor unit
 Broad field of applications in the operating range
from Qn 1.5 m³/h to Qn 250 m³/h
 Connection of different volume meters:
 sensonic® II flow sensor using the
istameter® principle
 Impeller contact water meters with
thread connection
 Woltman contact water meters with
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flange connection
 ultego® II flow sensor using the ultrasonic principle
with thread/flange connection
 Variable temperature sensors in 3 m and 10 m lengths
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41. ultego® III flow sensor
highest precision and soundness
Ultrasonic volume meter
 Steady and constant meter
precision throughout its entire
lifetime
 Unsusceptible to dirt
 For flow rates from 0,6 m³/h to
60 m³/h
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42. Radio system symphonic ®
radio net
The radio-operated system is used for wireless communication
between two items of equipment
 a transmitter which records the data and passes them on
 a receiver which picks up the data outside the
the users' property and stores them
The components are:
 doprimo® II radio – electronic heat allocation meter
using the dual-sensor principle
 istameter® radio – modular hot and cold measuring
capsule
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water meter
 sensonic® II radio – electronic heat meter in compact
and modular designs
 pulsonic® II radio – pulse module for integrating electricity
and gas meters
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43. Radio system symphonic ®
radio net
 High level of data security thanks to automatic
 end equipment monitoring and redundant
 storage of consumption figures of the last
 03 days
 03 cut-off dates
 18 monthly mean and end figures
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44. Radio system symphonic ®
Radio is used for the wireless transmission and central recording of all
consumption and operating data measured in a property
 The data is read out on request (bidirectional)
 The consumption and operating data recorded are collected and
stored outside the apartment by means of mobile data collectors
and data recording equipment
 This "walk by“ meter-reading procedure without any permanently
installed data collector requires the following meters and operating
equipment :
 Heat allocation meter – doprimo® radio
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 Radio module for water meters – radio
 Radio module for heat meters – optosonic® radio
 Radio module for meters with pulse output – pulsonic® radio
 Mobile data collector – MGW
 Mobile data recording device - PDA EQUIPMENT BUSINESS SEGMENT
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45. symphonic 3 System overview
optosonic® 3 radio
Mobiler data collector
doprimo® 3 radio
Bluetooth
sensonic® II
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istameter® radio 3
domaqua® radio 3 Mobile pulsonic® 3 radio
data recording device
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46. symphonic sensor net – System overview
memonic® 3 radio net
optosonic® 3 radio
doprimo® 3 radio
sensonic® II
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GPRS
istameter® radio 3
domaqua® radio 3 Billing system pulsonic® 3 radio
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47. M-bus system symphonic ®
mbus
The M-bus system is used for electronic reading of
the data of all consumption meters connected to it
The components are:
 Level converter 250 – building central unit
 istameter® mbus – modular hot and cold
measuring capsule water meter
 sensonic® II mbus – electronic heat meter in
compact and modular designs
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 pulsonic® II mbus – pulse module for integrating
electricity and gas meters
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48. M-bus system symphonic ®
mbus
 Compatible with any manufacturer's equipment
as long as it conforms to EN 1434-3
 Frequent data readout up to 96 times a day
for the management of energy and consumption
data
 Direct comparison with previous months' and previous year's
consumption figures as following data
are stored
 figures for last 12 months
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 figures for 2 cut-off dates
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49. Installation systems – single-pipe connection
 For mounting water and heat meters according to
the istameter ® principle
 Can be installed in all conventional types of pipe
 Remains permanently connected to the installation
 Available in different dimensions and lengths
 Made of hot-pressed brass and high-quality red bronze
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50. Installation systems – valve connection piece
 For retrofitting an istameter® m cold or hot
water meter to existing stop cocks in houses
 Versions available for vertical or horizontal installation
 Different sizes for different stop cocks in houses
Rp ½, Rp ¾ and Rp 1
 20 mm and 60 mm extension kits
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51. Installation systems, distribution and metering system
Customised distribution boxes contain all the pipe junctions
optionally for
 Radiator connections
 Underfloor central heating systems
 Hot and cold water metering
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52. Protection against deposits and corrosion -
water filters
 AquaClean Perfect:
Back-flushable filters, made completely of brass,
with 1"; 1 ¼"; 1 ½" and 2" screw fitting
 AquaClean Classic:
Cartridge filter made completely of brass with
1" internal thread and shut-off valve
 AquaClean Eco:
Cartridge filter made of brass/plastic
with internal thread and screw fitting
in dimensions 1"; 1 ¼"; 1 ½" and 2"
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53. Agenda
 Company profile
 Facts, figures and data
 Business fields
 Business segments
 Submetering
 Equipment business field
 Services
Datum ▪ Referent ▪ Kurztitel der Präsentation
 Self-perception
 Vision & Corporate Goals
 Organisational structure
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54. ista services:
No patent recipes – but many patent solutions
 All from one source: Integration of product and service
 Basic service: From consultancy to the documentation of property data
 Equipment service: Providing all services for fitting a property with metering
equipment
 Consumption data service: Services for punctual determining of consumption data
 Billing service: Legally sound billing of energy and other ancillary costs
 Financing service: Individual financing forms for metering technology
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55. ista services:
No patent recipes – but many patent solutions
 Data exchange: Professional data exchange in various versions
 Energy efficiency of buildings: Our energy passport creates transparency
 Integrated billing: Heating cost billing in property manager software systems
 e:duo: Energy supply and billing from one source
 ista smoke detector service: fumonic® - Safety day and night
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56. Integration of product und service
Energy-Contracting Equipment installation Consumption data Issuing bills Energy data-
and management acquisition management
electricity
heat local
reading
(MDE)
gas central
reading
(radio/
M-Bus)
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water
billing energy pass
safety
SERVICES
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57. The ista basic service:
From consultancy to the documentation of property data
 Competent advice on all questions concerning
heating cost bills
 Detailed analysis of the supply and usage structure
of your properties
 Determining the optimum metering equipment
and services for the property
 Full documentation of all relevant data
 Master data updating; continuous updating of data
 Check-up: Preparation of concept for modernisation
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of existing metering equipment and billing processes
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58. The ista equipment service:
Providing all services required for fitting a property with metering
equipment
 Recording and evaluation of radiator-specific data
 Professional and punctual installation of new
equipment
 Programming and commissioning of
installed metering equipment
 Professional saving of all recorded data
 Replacement of current
meters by new ones
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59. The ista consumption data service:
Services for punctual meter-reading and determining of consumption data
 Types of consumption data recording
 Local reading: The data are read directly on the meter
using a hand-held computer
 Central reading: The data are read without entering
the housing unit using radio or M-bus technology
 Remote reading: The data are read without entering
the property using telecommunications channels
 Punctual service for main and interim
readings
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 Functional testing of the meters during the
meter-readings
 Plausibility checks to ensure high data quality
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60. The ista billing service:
Legally sound billing of energy as well as other ancillary costs
 Punctual mailing of user list and cost breakdown
tailored to the individual property
 Automatic reminder if the updated
user and cost data have not be provided
after 9 months
 Issuing of a legally sound bill in accordance
with the statutory regulations
 Adapting of billing modalities to
individual requirements such as user group,
calculation of advance payments, VAT etc.
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 Archiving of billing documents
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61. The new ista Invoice:
modern, simple and customer-friendly
 Double sided printing
 New structure
 Additional calculation steps
 Important information on the
front page
 Additional explanations in the
comments column of the individual bills
 A better overview for you and your
tenants!
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62. The ista financing service:
Individual financing forms for the purchase and rental of our
metering technology
Purchase Warranty maintenance Rental
Property (equipment) You You ista
Allocatability (equipment) 11 % increase in Allocatable in accordance Allocatable in accordance
net rent with Section 7, para. 2 with Section 7, para. 2
Heating Cost Regulation Heating Cost Regulation
Warranty (defects for ista after purchase ista for duration of ista for duration of rental
which we are not contract warranty maintenance agreement
responsible) contract
Observance of calibration You ista ista
deadlines
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Equipment replacement You ista ista if follow-on contract
signed
ista financing service
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63. The ista web portal:
24-hour information online…
 ista® online – the application for direct billing data
exchange via Internet – fast and safe.
 ista® web archiv – enables you to check and
download the most important billing documents online
and at any time.
 NEW: ista® Energie data management – keep track
of the energy consumption of your property and
tenants!
 NEW: Reading and billing status – your current
readings and billing status at a glance.
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64. ista energy data management in ista web portal
Web-based energy data management represents structure,
quality and cost savings
 The web-based ista energy data
management visualizes
consumption and cost
parameters in the Internet.
 This saves internal time and cost
expenses for calculations and
comparisons.
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65. The ista data exchange:
Professional data exchange in various versions
 Data exchange classic –
Data exchange with your housing management
software – tried and tested a million times
 ista® archive – Your billing documents in
digital form for reading into your
document management system or for
viewing or archiving
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66. Energy efficiency of buildings:
Our energy passport creates transparency
EU Directive stipulates that, from July 1, 2008,
Analysis of the energy quality of the property
ista will issue consumption-based energy
ista customers will receive requirement-based
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67. Integrated billing with ista:
Integrated preparation of heating cost, operating cost and cold water bills with
various software solutions tailored to the needs of residential real estate owners.
Billing data from meter-readers and property managers are
combined in one IT system or are made available in full detail in
the IT systems of both parties.
 IB on the GES system of Aareon: Property managers and
ista both use only one IT system: GES/Blue Eagle.
 IA on the software system wowi c/s of ESS.
 IB via the data interface, ista®comfort, on PC programs of
GAP Group and Sykosch-Software AG: "Data
exchange“ using an interface link to the ista billing
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systems via Internet.
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68. e:duo
.
Energy supply and billing from one source
Analysis
ista and MVV Energiedienstleistungen are Direct billing
Data exchange
Data recordin g
Modernisation Concept
pooling their know-how inone jointly held Point-of-use heat
systems
Consultancy Development
subsidiary called e:duo. Specia l
services
Planning
Together they want to become the leading Issuing of bills
for heat and Bil ling Financing Financing &
hot water calculation models
service partner for the real estate industry.
Recording Implemen-
tation
Ope rational Construction planning
Recording units managemen t Construction
Installation & maintanance
From consultancy and needs assessment, Data recording
Meter-reading Main tenance
Installation
Commissioni ng
Modernisatio n
planning, financing, construction Fuel management
and operation, the maintenance of
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modern energy systems to consumption
data recording and a professional billing
service, e:duo offers its customers
integrated solutions from one source.
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69. ista Smoke Detector Service:
Safety Day and Night
Continuous concept: smoke detector fumonic®
Including competent and reliable maintenance service.
 Only one contact person for measuring technology and
smoke detectors
 Legally sound documentation and the complete
service spectrum rendered by one source
 Financing service to the accustomed extent
 Devices meet the highest quality standards
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 Annual function check of the smoke detectors together
with reading of the measuring technology
 ista tenant service including service hotline
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70. The law on mandatory smoke detectors is coming!
Current statutory obligation to install smoke detectors in Germany
Bremen
Bremen Schleswig-Holstein
Schleswig-Holstein
All existing apartments All existing apartments
must be equipped by must be equipped by
31.12.2015 31.12.2010
North Rhine-Westphalia
Mecklenburg-West Pomerania
All publically subsidized
new buildings with All existing apartments
residential use must be equipped since
31.12.2009
Hesse
Hesse Hamburg
Hamburg
All existing apartments All existing apartments
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must be equipped by must be equipped by
31.12.2014 31.12.2010
Rhineland-Palatinate Saarland
Saarland Thuringia Sachsen-Anhalt
Sachsen-Anhalt
All existing apartments All new buildings All new buildings All existing apartments
must be equipped by with residential use with residential use must be equipped by
12.07.2012 31.12.2015
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71. Agenda
 Company profile
 Facts, figures and data
 Business fields
 Business segments
 Submetering
 Equipment business field
 Services
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 Self-perception
 Vision & Corporate Goals
 Organisational structure
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72. What makes us successful
 Service orientation
 Quality
 Partnership
 Competence
 Safety
 Reliability
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73. Our top priority is to satisfy our customers
 Systematic service orientation and focus on customer requirements are
firmly anchored in our corporate strategy
 New and further development of our products and processes in line with
customer requirements. Since years, ista works closely together with a
Customer Advisory Board.
 Annual survey-based evaluation of customer satisfaction (Customer
Satisfaction Index)
 Regular benchmarking with highly customer oriented companies in
Germany.
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74. Agenda
 Company profile
 Facts, figures and data
 Business fields
 Business segments
 Submetering
 Equipment business field
 Services
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 Self-perception
 Vision & Corporate Goals
 Organisational structure
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75. "ista – No. 1 worldwide!"
 Expansion of international market leadership
 Innovative technology for more energy efficiency
 Organic growth and selective acquisitions in
the core business
 High qualitiy standard by systematic service and
process management
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76. Agenda
 Company profile
 Facts, figures and data
 Business fields
 Business segments
 Submetering
 Equipment business field
 Services
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 Self-perception
 Vision & Corporate Goals
 Organisational structure
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77. Organisational Structure ista International GmbH
Executive Board
CEO
W. Schmidt
CFO COO
C. Leu J. Schein
Accounting
Region
Central Corporate
Controlling IT Demand
Communications
Management
Human Corporate
USA/UK Resources Finance IT Supply
Management
Sales
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Internal Audit
France Improvement Operations
Management
Legal
Region Products
North Procurement/
Logistics
Region Tax
South/EM
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78. Organisational Structure Region Central
Executive Board
CEO
W. Schmidt
CSO CFO
P. Ruwe Dr. D. Hackenberg
Region
Key Account Controlling
North-East
Management
Marketing / Financial
Region Business Accounting
Midst Development
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Human
Sales Support Resources
Region
South Operations
e:duo Management /
Austria ServiceCenters
Luxembourg
Switzerland
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79. Our Branch Structures
Branch Manager
Sales Manager Operations Manager
Customer Care Centre Technical Centre Meter Service Management
Field Force for Professional Management and Control
Customer Care Order Execution
Property Management of Service Technicians
Field Force for Private Management of Selection and Supervision Scheduling of
Property Management Customer Enquiry of Sub Contractors Sub Contractors
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Field Force for Craftsmen, Technical Training &
Order Management Meter Management
Architects and Engineers Support
Management of Meter- und Contract
Internal Sales Support Project Management
Legal Actions Management
Quality Management
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Thank you!