Company presentation - ista

3,188 views
2,925 views

Published on

Presentation of the global market leader within sub-metering.

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
3,188
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
43
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Company presentation - ista

  1. 1. istaCompany Presentation
  2. 2. Agenda  Company profile  Facts, figures and data  Business fields  Business segments  Submetering  Equipment business field  ServicesDatum ▪ Referent ▪ Kurztitel der Präsentation  Self-perception  Vision & Corporate Goals  Organisational structure Folie 2
  3. 3. Agenda  Company profile  Facts, figures and data  Business fields  Business segments  Submetering  Equipment business field  ServicesDatum ▪ Referent ▪ Kurztitel der Präsentation  Self-perception  Vision & Corporate Goals  Organisational structure Folie 3
  4. 4. What our customers throughout the world trust in – profile of ista  Since its founding in 1957, ista stands for a long-term and sustained growth.  Since the early 1990s, ista pursues a consequent internationalization strategy. Today, the company is the international market leader in its core business, the consumption-dependent recording and billing of energy, water and secondary building costs.  Innovative power and leading technology are the basis for the development of sustainable services that contribute to the reduction of CO2 emissions in the building sector.Datum ▪ Referent ▪ Kurztitel der Präsentation  Customer satisfaction is istas top priority. Our relationship with our customers, business partners and employees is based on openness, honesty and mutual respect. Folie 4
  5. 5. A good principle goes around the world Our approach:  Laws on consumption-dependent billing …  Rising energy costs and shortage of natural resources …  Increasing deregulation and liberalisation of the worlds energy markets …  New demands and technical innovations in the construction and energy sector (smart building, smart metering)Datum ▪ Referent ▪ Kurztitel der Präsentation … are the basis for our business and open up new potential for growth. Folie 5
  6. 6. Why people and nature both benefit with us Advantages of consumption-dependent billing:  Ø 15 percent savings for natural resources (ecologic benefits)  Ø 15 percent cost reduction through controllable consumption (economic benefits)  The clear allocation of consumption values creates - Fairness in cost distribution - Transparency of consumption and secondary costs - A higher awareness for costs and savings - The basis for changing ones behaviourDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 6
  7. 7. 5-15 % savings potential through more information in the heating sector – without loss of comfort! What tenants and property managers will profit from in the future: If you want to save energy, you have to know where to start:  Ø 85-90 percent of energy is used to generate heat, only 5-15 percent is spent on electricity  Basis for decisions concerning modernization measures Those investing in energy savings want to know whether its worth it:  Will the modernisation measures bring the desired effect?  Arguments for renting/sellingDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 7
  8. 8. Agenda  Company profile  Facts, figures and data  Business fields  Business segments  Submetering  Equipment business field  ServicesDatum ▪ Referent ▪ Kurztitel der Präsentation  Self-perception  Vision & Corporate Goals  Organisational structure Folie 8
  9. 9. History – 100 years of growth and experience Clorius Raab Karcher Viterra Energy ista ista Energie Service Services Companys Take-over by First patent on Take-over of Clorius by Merger of Raab Karcher and Veba name Charterhouse heat allocation ISS and merger with ista Immobilien to form Viterra AG / energy changed to Capital meter division renamed Viterra Energy ista Partners Services 1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007Datum ▪ Referent ▪ Kurztitel der Präsentation Clorius ista ista Raab Karcher Viterra Energy ista Energy Services Services Largest acquisition in Founded in Founded in Take-over by International Take-over company history - ista Denmark by Germany Raab Karcher expansion by CVC by J. Schultz Capital Partners buys French market the Clorius and K. Völker leader CIS brothers Folie 9
  10. 10. Metering of consumption has a long tradition at our company The start of everything: The Danes Odin and Aksel Clorius establish the companyDatum ▪ Referent ▪ Kurztitel der Präsentation 1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007 Folie 10
  11. 11. Metering of consumption has a long tradition at our company Pioneering achievement in Scandinavia: Clorius is granted the first patent on a heat allocation meter in DenmarkDatum ▪ Referent ▪ Kurztitel der Präsentation 1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007 Folie 11
  12. 12. Metering of consumption has a long tradition at our company Pioneers in Germany: Johann Schultz and Karl Völker establish ista GmbH in Mannheim and apply for their own patent on a heat allocation meter one year later.Datum ▪ Referent ▪ Kurztitel der Präsentation 1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007 Folie 12
  13. 13. Metering of consumption has a long tradition at our company ista: Take-over by Raab KarcherDatum ▪ Referent ▪ Kurztitel der Präsentation 1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007 Folie 13
  14. 14. Metering of consumption has a long tradition at our company Merger:  ista and Clorius are merged to form one company under Raab Karcher : Raab Karcher Energieservice GmbH  Later: Raab Karcher Energy Services GmbHDatum ▪ Referent ▪ Kurztitel der Präsentation 1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007 Folie 14
  15. 15. Metering of consumption has a long tradition at our company Internationalisation: Expansion in Europe and first branches in China and the USADatum ▪ Referent ▪ Kurztitel der Präsentation 1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007 Folie 15
  16. 16. Metering of consumption has a long tradition at our company New beginning: Establishment of Viterra Energy Services as part of the merger of Raab Karcher and Veba Immobilien to form Viterra AG – a subsidiary of the E.ON GroupDatum ▪ Referent ▪ Kurztitel der Präsentation 1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007 Folie 16
  17. 17. Metering of consumption has a long tradition at our company First step towards independence: Viterra Energy Services is taken over by the funds advised by the British financial investor CVC Capital PartnersDatum ▪ Referent ▪ Kurztitel der Präsentation 1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007 Folie 17
  18. 18. Metering of consumption has a long tradition at our company Back to the future: Viterra Energy Services becomes ista againDatum ▪ Referent ▪ Kurztitel der Präsentation 1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007 Folie 18
  19. 19. Metering of consumption has a long tradition at our company Largest acquisition in company history The purchase of the French market leader CIS assures the position of ista as the sector’s market leader worldwideDatum ▪ Referent ▪ Kurztitel der Präsentation 1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007 Folie 19
  20. 20. Metering of consumption has a long tradition at our company For strategic continuousness: The fonds advised by the british financial investor Charterhouse Capital Partners (CCP) buy ista from CVCDatum ▪ Referent ▪ Kurztitel der Präsentation 1902 1924 1957 1990 1994 1997 1999 2003 2005 2006 2007 Folie 20
  21. 21. A good principle goes around the world Success of international expansion:  80 locations across Europe, USA, Scandinavia and China  Meter-reading and billing for more than 11 million units worldwide (residential and commercial)  More than 40 million meters installedDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 21
  22. 22. ista: represented worldwide Austria Belgium Brazil Bulgaria Czech Republic Denmark France Germany Hungary Italy Luxembourg Netherlands Norway Poland P. R. China Republic of Belarus Head Romania Office RussiaDatum ▪ Referent ▪ Kurztitel der Präsentation Slovakia Spain Switzerland Turkey United Arab Emirates United Kingdom USA Folie 22
  23. 23. ista International in figures: the 2010 financial year  Sales ~ 677 Mio. €*  Billing units (residential and commercial units) ~ 11 Mio.  Employees 4,546  Countries 25Datum ▪ Referent ▪ Kurztitel der Präsentation Folie 23
  24. 24. ista: represented throughout Germany – close to you! Au i.d. Hallertau Hamburg Berlin (2x) Hanover Bielefeld Karlsruhe Bonn Kassel Bremen Leipzig (2x) Dortmund Mannheim Dresden Munich Duisburg Muenster Erfurt Nuremberg Essen RostockDatum ▪ Referent ▪ Kurztitel der Präsentation Frankfurt Stuttgart Gladbeck Wuerzburg Region North-East Region Central Region South Folie 24
  25. 25. ista Germany in figures: the 2010 financial year  Sales ~ 355 million €  No. of properties served ~ 444,000  Housing units ~ 4.3 million  No. of meters served per year ~ 25.5 million  Locations 26  Employees 1,228  Sales staff 241  Service partner ~ 2,500Datum ▪ Referent ▪ Kurztitel der Präsentation (meter-readers/fitters) Folie 25
  26. 26. Market-conform Business model The optimisation cycle for energy costs and processesDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 26
  27. 27. Agenda  Company profile  Facts, figures and data  Business fields  Business segments  Submetering  Equipment business field  ServicesDatum ▪ Referent ▪ Kurztitel der Präsentation  Self-perception  Vision & Corporate Goals  Organisational structure Folie 27
  28. 28. Agenda  Company profile  Facts, figures and data  Business fields  Business segments  Submetering  Equipment business field  ServicesDatum ▪ Referent ▪ Kurztitel der Präsentation  Self-perception  Vision & Corporate Goals  Organisational structure Folie 28
  29. 29. Metering and submetering. What are they? METERING SUBMETERING Energy utility Housing units ista Deutschland GmbH Readings User data List of costs Individual and total bill IndividualDatum ▪ Referent ▪ Kurztitel der Präsentation bill Bills (energy, water, ancillary costs) Property manager Folie 29
  30. 30. Agenda  Company profile  Facts, figures and data  Business fields  Business segments  Submetering  Equipment business field  ServicesDatum ▪ Referent ▪ Kurztitel der Präsentation  Self-perception  Vision & Corporate Goals  Organisational structure Folie 30
  31. 31. Who counts on us Target groups for submetering  Professional property managers  Private property managers  Private house and apartment owners  Craftsmen  Architects / Planners  Energy utilities  Municipal authoritiesDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 31
  32. 32. Agenda  Company profile  Facts, figures and data  Business fields  Business segments  Submetering  Equipment business field  ServicesDatum ▪ Referent ▪ Kurztitel der Präsentation  Self-perception  Vision & Corporate Goals  Organisational structure Folie 32
  33. 33. The right technology to suit every requirement Equipment to meter water and energy consumption Water meters Heat allocation Heat meters Radio M-bus istameter® m meters sensonic® II symphonic ® radio net symphonic ® mbus domaqua m ® exemper® combimeter II ® symphonic ® Residential water doprimo® picco ultego® III flow sensor meters doprimo® II Bulk flow water meters doprimo® III doprimo® II radio doprimo® radioDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 33
  34. 34. exemper® heat allocation meter Evaporation-type heat allocation meter  Operating range tm,A = 60°C to 110 °C (average design temperature of heating medium)  Reading derived from:  surface temperature of the radiator  and duration of temperature influence  Last years ampoule for direct comparison of consumption values  Modern designDatum ▪ Referent ▪ Kurztitel der Präsentation  Tamper-proof thanks to lead seal  Environmentally-friendly recycling of measuring ampoules and measuring liquid Folie 34
  35. 35. doprimo® II heat allocation meter Electronic heat allocation meter using the dual-sensor principle  Operating range tm,A = 35°C – 110°C (average design temperature of the heating medium)  Two temperature sensors cause the LC display to advance electronically as a function of time and the difference between the surface temperature of the radiator and the room air  Direct comparison with consumption figures of previous months and previous year thanks to storage and two-line display of the last  12 months figuresDatum ▪ Referent ▪ Kurztitel der Präsentation  the figures on 2 cut-off dates  Optical interface for electronic readout by means of mobile data acquisition  Service life 10 years + 1 year standby + 1 year storage  Elegant design Folie 35
  36. 36. doprimo® III heat allocation meter Electronic heat allocation meter using the dual-sensor principle  Operating range tm,A = 35°C – 110°C (average design temperature of the heating medium)  Two temperature sensors cause the LC display to advance electronically as a function of time and the difference between the surface temperature of the radiator and the room air  Direct comparison with consumption figures of previous months and previous year thanks to storage of the last  12 months figuresDatum ▪ Referent ▪ Kurztitel der Präsentation  the figures on 2 cut-off dates  Full compatibility with previous model, doprimo I  Optical interface for electronic readout by means of mobile data acquisition  Service life 10 years + 1 year standby + 1 year storage I P M E N T EQU BUSINESS SEGMENT Folie 36
  37. 37. istameter® m water meter Modular retrofittable water meter  Mechanical multi-jet impeller meter for cold and hot water  Retrofittable to all technologies  as radio version istameter® radio  as m-bus version istameter® mbus  as contact version istameter® contact  istameter principle: water meter and installation modules can be separatedDatum ▪ Referent ▪ Kurztitel der Präsentation  Complete system consisting of meter, installation modules and accessories for every application in the residential sector Folie 37
  38. 38. domaqua® m water meter  Water meter upgradable with modules  Mechanical, single-jet impeller meter for hot and cold water  Can be retrofitted to suit all technologies  as radio meter domaqua® radio  as M-bus meter domaqua® mbus  as contact output meter domaqua® contact  Wide variety of applications thanks to different installationDatum ▪ Referent ▪ Kurztitel der Präsentation lengths and performance ranges Folie 38
  39. 39. sensonic® II heat meter  Integrates processor unit, volume meter and temperature sensor in one unit  Compact and wall-mounted versions using the istameter ® principle  Specially tailor-made for heat metering in houses  Electronic registration of the impeller rotation  Easy to replace and versatile in its applications thanks to istameter ® principle  Available in standard, radio and M-bus heat meterDatum ▪ Referent ▪ Kurztitel der Präsentation versions Folie 39
  40. 40. sensonic® II calculator heat meter  Microprocessor unit  Broad field of applications in the operating range from Qn 1.5 m³/h to Qn 250 m³/h  Connection of different volume meters:  sensonic® II flow sensor using the istameter® principle  Impeller contact water meters with thread connection  Woltman contact water meters withDatum ▪ Referent ▪ Kurztitel der Präsentation flange connection  ultego® II flow sensor using the ultrasonic principle with thread/flange connection  Variable temperature sensors in 3 m and 10 m lengths Folie 40
  41. 41. ultego® III flow sensor highest precision and soundness Ultrasonic volume meter  Steady and constant meter precision throughout its entire lifetime  Unsusceptible to dirt  For flow rates from 0,6 m³/h to 60 m³/hDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 41
  42. 42. Radio system symphonic ® radio net The radio-operated system is used for wireless communication between two items of equipment  a transmitter which records the data and passes them on  a receiver which picks up the data outside the the users property and stores them The components are:  doprimo® II radio – electronic heat allocation meter using the dual-sensor principle  istameter® radio – modular hot and cold measuring capsuleDatum ▪ Referent ▪ Kurztitel der Präsentation water meter  sensonic® II radio – electronic heat meter in compact and modular designs  pulsonic® II radio – pulse module for integrating electricity and gas meters Folie 42
  43. 43. Radio system symphonic ® radio net  High level of data security thanks to automatic  end equipment monitoring and redundant  storage of consumption figures of the last  03 days  03 cut-off dates  18 monthly mean and end figuresDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 43
  44. 44. Radio system symphonic ® Radio is used for the wireless transmission and central recording of all consumption and operating data measured in a property  The data is read out on request (bidirectional)  The consumption and operating data recorded are collected and stored outside the apartment by means of mobile data collectors and data recording equipment  This "walk by“ meter-reading procedure without any permanently installed data collector requires the following meters and operating equipment :  Heat allocation meter – doprimo® radioDatum ▪ Referent ▪ Kurztitel der Präsentation  Radio module for water meters – radio  Radio module for heat meters – optosonic® radio  Radio module for meters with pulse output – pulsonic® radio  Mobile data collector – MGW  Mobile data recording device - PDA EQUIPMENT BUSINESS SEGMENT Folie 44
  45. 45. symphonic 3 System overview optosonic® 3 radio Mobiler data collector doprimo® 3 radio Bluetooth sensonic® IIDatum ▪ Referent ▪ Kurztitel der Präsentation istameter® radio 3 domaqua® radio 3 Mobile pulsonic® 3 radio data recording device Folie 45
  46. 46. symphonic sensor net – System overview memonic® 3 radio net optosonic® 3 radio doprimo® 3 radio sensonic® IIDatum ▪ Referent ▪ Kurztitel der Präsentation GPRS istameter® radio 3 domaqua® radio 3 Billing system pulsonic® 3 radio Folie 46
  47. 47. M-bus system symphonic ® mbus The M-bus system is used for electronic reading of the data of all consumption meters connected to it The components are:  Level converter 250 – building central unit  istameter® mbus – modular hot and cold measuring capsule water meter  sensonic® II mbus – electronic heat meter in compact and modular designsDatum ▪ Referent ▪ Kurztitel der Präsentation  pulsonic® II mbus – pulse module for integrating electricity and gas meters Folie 47
  48. 48. M-bus system symphonic ® mbus  Compatible with any manufacturers equipment as long as it conforms to EN 1434-3  Frequent data readout up to 96 times a day for the management of energy and consumption data  Direct comparison with previous months and previous years consumption figures as following data are stored  figures for last 12 monthsDatum ▪ Referent ▪ Kurztitel der Präsentation  figures for 2 cut-off dates Folie 48
  49. 49. Installation systems – single-pipe connection  For mounting water and heat meters according to the istameter ® principle  Can be installed in all conventional types of pipe  Remains permanently connected to the installation  Available in different dimensions and lengths  Made of hot-pressed brass and high-quality red bronzeDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 49
  50. 50. Installation systems – valve connection piece  For retrofitting an istameter® m cold or hot water meter to existing stop cocks in houses  Versions available for vertical or horizontal installation  Different sizes for different stop cocks in houses Rp ½, Rp ¾ and Rp 1  20 mm and 60 mm extension kitsDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 50
  51. 51. Installation systems, distribution and metering system Customised distribution boxes contain all the pipe junctions optionally for  Radiator connections  Underfloor central heating systems  Hot and cold water meteringDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 51
  52. 52. Protection against deposits and corrosion - water filters  AquaClean Perfect: Back-flushable filters, made completely of brass, with 1"; 1 ¼"; 1 ½" and 2" screw fitting  AquaClean Classic: Cartridge filter made completely of brass with 1" internal thread and shut-off valve  AquaClean Eco: Cartridge filter made of brass/plastic with internal thread and screw fitting in dimensions 1"; 1 ¼"; 1 ½" and 2"Datum ▪ Referent ▪ Kurztitel der Präsentation Folie 52
  53. 53. Agenda  Company profile  Facts, figures and data  Business fields  Business segments  Submetering  Equipment business field  ServicesDatum ▪ Referent ▪ Kurztitel der Präsentation  Self-perception  Vision & Corporate Goals  Organisational structure Folie 53
  54. 54. ista services: No patent recipes – but many patent solutions  All from one source: Integration of product and service  Basic service: From consultancy to the documentation of property data  Equipment service: Providing all services for fitting a property with metering equipment  Consumption data service: Services for punctual determining of consumption data  Billing service: Legally sound billing of energy and other ancillary costs  Financing service: Individual financing forms for metering technologyDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 54
  55. 55. ista services: No patent recipes – but many patent solutions  Data exchange: Professional data exchange in various versions  Energy efficiency of buildings: Our energy passport creates transparency  Integrated billing: Heating cost billing in property manager software systems  e:duo: Energy supply and billing from one source  ista smoke detector service: fumonic® - Safety day and nightDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 55
  56. 56. Integration of product und serviceEnergy-Contracting Equipment installation Consumption data Issuing bills Energy data- and management acquisition management electricity heat local reading (MDE) gas central reading (radio/ M-Bus) Datum ▪ Referent ▪ Kurztitel der Präsentation water billing energy pass safety SERVICES Folie 56
  57. 57. The ista basic service: From consultancy to the documentation of property data  Competent advice on all questions concerning heating cost bills  Detailed analysis of the supply and usage structure of your properties  Determining the optimum metering equipment and services for the property  Full documentation of all relevant data  Master data updating; continuous updating of data  Check-up: Preparation of concept for modernisationDatum ▪ Referent ▪ Kurztitel der Präsentation of existing metering equipment and billing processes Folie 57
  58. 58. The ista equipment service: Providing all services required for fitting a property with metering equipment  Recording and evaluation of radiator-specific data  Professional and punctual installation of new equipment  Programming and commissioning of installed metering equipment  Professional saving of all recorded data  Replacement of current meters by new onesDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 58
  59. 59. The ista consumption data service: Services for punctual meter-reading and determining of consumption data  Types of consumption data recording  Local reading: The data are read directly on the meter using a hand-held computer  Central reading: The data are read without entering the housing unit using radio or M-bus technology  Remote reading: The data are read without entering the property using telecommunications channels  Punctual service for main and interim readingsDatum ▪ Referent ▪ Kurztitel der Präsentation  Functional testing of the meters during the meter-readings  Plausibility checks to ensure high data quality Folie 59
  60. 60. The ista billing service: Legally sound billing of energy as well as other ancillary costs  Punctual mailing of user list and cost breakdown tailored to the individual property  Automatic reminder if the updated user and cost data have not be provided after 9 months  Issuing of a legally sound bill in accordance with the statutory regulations  Adapting of billing modalities to individual requirements such as user group, calculation of advance payments, VAT etc.Datum ▪ Referent ▪ Kurztitel der Präsentation  Archiving of billing documents Folie 60
  61. 61. The new ista Invoice: modern, simple and customer-friendly  Double sided printing  New structure  Additional calculation steps  Important information on the front page  Additional explanations in the comments column of the individual bills  A better overview for you and your tenants!Datum ▪ Referent ▪ Kurztitel der Präsentation Folie 61
  62. 62. The ista financing service: Individual financing forms for the purchase and rental of our metering technology Purchase Warranty maintenance Rental Property (equipment) You You ista Allocatability (equipment) 11 % increase in Allocatable in accordance Allocatable in accordance net rent with Section 7, para. 2 with Section 7, para. 2 Heating Cost Regulation Heating Cost Regulation Warranty (defects for ista after purchase ista for duration of ista for duration of rental which we are not contract warranty maintenance agreement responsible) contract Observance of calibration You ista ista deadlinesDatum ▪ Referent ▪ Kurztitel der Präsentation Equipment replacement You ista ista if follow-on contract signed ista financing service Folie 62
  63. 63. The ista web portal: 24-hour information online…  ista® online – the application for direct billing data exchange via Internet – fast and safe.  ista® web archiv – enables you to check and download the most important billing documents online and at any time.  NEW: ista® Energie data management – keep track of the energy consumption of your property and tenants!  NEW: Reading and billing status – your current readings and billing status at a glance.Datum ▪ Referent ▪ Kurztitel der Präsentation Folie 63
  64. 64. ista energy data management in ista web portal Web-based energy data management represents structure, quality and cost savings  The web-based ista energy data management visualizes consumption and cost parameters in the Internet.  This saves internal time and cost expenses for calculations and comparisons.Datum ▪ Referent ▪ Kurztitel der Präsentation Folie 64
  65. 65. The ista data exchange: Professional data exchange in various versions  Data exchange classic – Data exchange with your housing management software – tried and tested a million times  ista® archive – Your billing documents in digital form for reading into your document management system or for viewing or archivingDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 65
  66. 66. Energy efficiency of buildings: Our energy passport creates transparency EU Directive stipulates that, from July 1, 2008, Analysis of the energy quality of the property ista will issue consumption-based energy ista customers will receive requirement-basedDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 66
  67. 67. Integrated billing with ista: Integrated preparation of heating cost, operating cost and cold water bills with various software solutions tailored to the needs of residential real estate owners. Billing data from meter-readers and property managers are combined in one IT system or are made available in full detail in the IT systems of both parties.  IB on the GES system of Aareon: Property managers and ista both use only one IT system: GES/Blue Eagle.  IA on the software system wowi c/s of ESS.  IB via the data interface, ista®comfort, on PC programs of GAP Group and Sykosch-Software AG: "Data exchange“ using an interface link to the ista billingDatum ▪ Referent ▪ Kurztitel der Präsentation systems via Internet. Folie 67
  68. 68. e:duo . Energy supply and billing from one source Analysis ista and MVV Energiedienstleistungen are Direct billing Data exchange Data recordin g Modernisation Concept pooling their know-how inone jointly held Point-of-use heat systems Consultancy Development subsidiary called e:duo. Specia l services Planning Together they want to become the leading Issuing of bills for heat and Bil ling Financing Financing & hot water calculation models service partner for the real estate industry. Recording Implemen- tation Ope rational Construction planning Recording units managemen t Construction Installation & maintanance From consultancy and needs assessment, Data recording Meter-reading Main tenance Installation Commissioni ng Modernisatio n planning, financing, construction Fuel management and operation, the maintenance ofDatum ▪ Referent ▪ Kurztitel der Präsentation modern energy systems to consumption data recording and a professional billing service, e:duo offers its customers integrated solutions from one source. Folie 68
  69. 69. ista Smoke Detector Service: Safety Day and Night Continuous concept: smoke detector fumonic® Including competent and reliable maintenance service.  Only one contact person for measuring technology and smoke detectors  Legally sound documentation and the complete service spectrum rendered by one source  Financing service to the accustomed extent  Devices meet the highest quality standardsDatum ▪ Referent ▪ Kurztitel der Präsentation  Annual function check of the smoke detectors together with reading of the measuring technology  ista tenant service including service hotline Folie 69
  70. 70. The law on mandatory smoke detectors is coming! Current statutory obligation to install smoke detectors in Germany Bremen Bremen Schleswig-Holstein Schleswig-Holstein All existing apartments All existing apartments must be equipped by must be equipped by 31.12.2015 31.12.2010 North Rhine-Westphalia Mecklenburg-West Pomerania All publically subsidized new buildings with All existing apartments residential use must be equipped since 31.12.2009 Hesse Hesse Hamburg Hamburg All existing apartments All existing apartmentsDatum ▪ Referent ▪ Kurztitel der Präsentation must be equipped by must be equipped by 31.12.2014 31.12.2010 Rhineland-Palatinate Saarland Saarland Thuringia Sachsen-Anhalt Sachsen-Anhalt All existing apartments All new buildings All new buildings All existing apartments must be equipped by with residential use with residential use must be equipped by 12.07.2012 31.12.2015 Folie 70
  71. 71. Agenda  Company profile  Facts, figures and data  Business fields  Business segments  Submetering  Equipment business field  ServicesDatum ▪ Referent ▪ Kurztitel der Präsentation  Self-perception  Vision & Corporate Goals  Organisational structure Folie 71
  72. 72. What makes us successful  Service orientation  Quality  Partnership  Competence  Safety  ReliabilityDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 72
  73. 73. Our top priority is to satisfy our customers  Systematic service orientation and focus on customer requirements are firmly anchored in our corporate strategy  New and further development of our products and processes in line with customer requirements. Since years, ista works closely together with a Customer Advisory Board.  Annual survey-based evaluation of customer satisfaction (Customer Satisfaction Index)  Regular benchmarking with highly customer oriented companies in Germany.Datum ▪ Referent ▪ Kurztitel der Präsentation Folie 73
  74. 74. Agenda  Company profile  Facts, figures and data  Business fields  Business segments  Submetering  Equipment business field  ServicesDatum ▪ Referent ▪ Kurztitel der Präsentation  Self-perception  Vision & Corporate Goals  Organisational structure Folie 74
  75. 75. "ista – No. 1 worldwide!"  Expansion of international market leadership  Innovative technology for more energy efficiency  Organic growth and selective acquisitions in the core business  High qualitiy standard by systematic service and process managementDatum ▪ Referent ▪ Kurztitel der Präsentation Folie 75
  76. 76. Agenda  Company profile  Facts, figures and data  Business fields  Business segments  Submetering  Equipment business field  ServicesDatum ▪ Referent ▪ Kurztitel der Präsentation  Self-perception  Vision & Corporate Goals  Organisational structure Folie 76
  77. 77. Organisational Structure ista International GmbH Executive Board CEO W. Schmidt CFO COO C. Leu J. Schein Accounting Region Central Corporate Controlling IT Demand Communications Management Human Corporate USA/UK Resources Finance IT Supply Management SalesDatum ▪ Referent ▪ Kurztitel der Präsentation Internal Audit France Improvement Operations Management Legal Region Products North Procurement/ Logistics Region Tax South/EM Folie 77
  78. 78. Organisational Structure Region Central Executive Board CEO W. Schmidt CSO CFO P. Ruwe Dr. D. Hackenberg Region Key Account Controlling North-East Management Marketing / Financial Region Business Accounting Midst DevelopmentDatum ▪ Referent ▪ Kurztitel der Präsentation Human Sales Support Resources Region South Operations e:duo Management / Austria ServiceCenters Luxembourg Switzerland Folie 78
  79. 79. Our Branch Structures Branch Manager Sales Manager Operations Manager Customer Care Centre Technical Centre Meter Service Management Field Force for Professional Management and Control Customer Care Order Execution Property Management of Service Technicians Field Force for Private Management of Selection and Supervision Scheduling of Property Management Customer Enquiry of Sub Contractors Sub ContractorsDatum ▪ Referent ▪ Kurztitel der Präsentation Field Force for Craftsmen, Technical Training & Order Management Meter Management Architects and Engineers Support Management of Meter- und Contract Internal Sales Support Project Management Legal Actions Management Quality Management Folie 79
  80. 80. Datum ▪ Referent ▪ Kurztitel der PräsentationFolie 80 Thank you!

×