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Accounts Payable - Benchmarking your KPIs against top industry metrics
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Accounts Payable - Benchmarking your KPIs against top industry metrics

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Key performance indicators (KPIs) are an essential part of improving Accounts Payable performance. But they’re also just that — a part. Without a strategic assessment, opportunities for progress can …

Key performance indicators (KPIs) are an essential part of improving Accounts Payable performance. But they’re also just that — a part. Without a strategic assessment, opportunities for progress can go unspotted.

Join Esker to discover how your KPIs compare to the industry standard and ways you can drive AP improvement:

-Number of invoices processed per FTE per annum
-Cost per non-PO invoice / cost per PO invoice
-Percentage of invoices that match first timed
-Percentage of invoices paid to terms
-Number of suppliers per 10,000 invoices
-Percentage of negotiated discounts captured

View this webinar recording and find out how to reach the next level of Accounts Payable efficiency.


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  • Julie has 20+ years of experience working with companies in all facets of document automation. For the last five years, Julie’s primary focus at Esker has been helping customers “Quit Paper,” and move to solutions that add functionality and visibility to their environment while decreasing the overall cost of the Order-to-Cash and Procure-to-Pay processes.
  • Hello, my name is Julie Mai, and welcome to the presentation.First, a few house-keeping items:I would also like to invite everyone to join in the conversation on Twitter. The hashtag for this webinar is “quitpaper.”Also, while you’re there, be sure to follow @EskerInc for the latest insights on future webinars, upcoming events and blog articles
  • I thought it might be helpful to give a brief overview to you of who we are and why we feel so strongly about this topic.At Esker, our mission is to help businesses “Quit Paper” — and improve processes by eliminating manual tasks. While we use the “Quit Paper” as a sort of battle call – it is really so much more than quitting actual “paper” because today it is not just paper but electronically received documents, usually emails with pdf attachments, that are truly creating much of the manual tasks that are taking place in organizations.Esker has been recognized by Gartner, IDC and other analysts as a key player in the market for document process automation solutions. We’ve helped well-known companies such as Microsoft, Whirlpool, and many others automate business-critical processes. We’re a global company with 24 years of practical experience, including and a long history of innovation in fax technology. Esker specializes in the cash conversion cycle, automating sales orders, accounts receivables purchasing, and accounts payable from end to end to drive productivity, efficiencies, and profits.Esker has a patent on the core technology behind its document process automation solutions. And we’ve been a pioneer in Software as a Service. This isn’t a new thing for us … we’ve doing it for about 8 years.
  • Let’s go through a quick agenda before we get started.Hopefully you have done your homework and researched your company’s KPIs around accounts payable. We will be doing various live polling to gather your KPIs and then we will compare them with the industry metrics we have gathered from various analysts.Then, we will go over three success factors you can integrate into your shared services practices to improve your KPIs.Then, we will open up the discussion to a Q & A, where we can all discuss our findings.
  • --You can’t manage what you can’t measure.--It’s important to determine which KPIs (or benchmarks) align best with your individual organizational goals.--You can’t get there overnight and they should be evaluated on a consistent basis.
  • Let’s go through a quick agenda before we get started.Hopefully you have done your homework and researched your company’s KPIs around accounts payable. We will be doing various live polling to gather your KPIs and then we will compare them with the industry metrics we have gathered from various analysts.Then, we will go over three success factors you can integrate into your shared services practices to improve your KPIs.Then, we will open up the discussion to a Q & A, where we can all discuss our findings.
  • This does not have a standard KPI – however, the amount of total invoices is important to take into consideration when looking at automation options and where an organization can achieve the biggest “wins”.
  • This does not have a standard KPI – however, the amount of total invoices is important to take into consideration when looking at automation options and where an organization can achieve the biggest “wins”.
  • Transcript

    • 1. Accounts Payable: Benchmarking your KPIs against top industry metrics 27th June 2013 Presented by:Sponsored by:
    • 2. Presenting your speakers Susie West Founder and CEO sharedserviceslink.com Julie Mai Business Development Manager Esker
    • 3. Format • How will this session work? – Your homework – 5 KPIs • Importance of them • Live benchmark • Industry benchmark
    • 4. Questions • Send me your question early and I will put it to the Julie • Use this opportunity to get the answers/info you seek • The sooner you send me the question, the more likely it will be asked • Remember to stay on for Q&A in the last 10 minutes of the show
    • 5. Context • Shared services are organizations looking for continuously improve • One tool for furthering improvement and tracking improvement is The Benchmarking Data • Some Benchmark Data is more meaningful than others • We are focusing this webinar on the chief KPIs used to drive improvement in Accounts Payable
    • 6. Follow the Conversation on Twitter: #quitpaper AP Automation #quitpaper First, a couple house-keeping items for the “Social World”: • Webinar Hashtag: #quitpaper • Be sure to follow: @EskerInc
    • 7. Follow the Conversation on Twitter: #quitpaper AP Automation #quitpaper • Company’s mission is to help organizations “Quit Paper” and automate manually intensive processes • Global company with offices located worldwide allowing customers to have a local presence in multiple geographic areas • In business for over 24 years • “In the Cloud” for over eight years – with the option of an on-site offering for customers that prefer that route
    • 8. Follow the Conversation on Twitter: #quitpaper AP Automation #quitpaper In this 60-minute webinar:  Importance of Benchmarking  How Do Your KPIs Stack Up? – Live Poll: Eight Common Metrics – Top Industry Metrics  3 Success Factors to Improve KPIs  Case Study  Q & A
    • 9. Follow the Conversation on Twitter: #quitpaper AP Automation #quitpaper Why Benchmarking? You can’t manage what you can’t measure.  Align appropriate KPIs with organizational goals  Consistent evaluation over time
    • 10. Follow the Conversation on Twitter: #quitpaper AP Automation #quitpaper In this 60-minute webinar:  Importance of Benchmarking  How Do Your KPIs Stack Up? – Live Poll: Eight Common Metrics – Top Industry Metrics  3 Success Factors to Improve KPIs  Case Study  Q & A
    • 11. Follow the Conversation on Twitter: #quitpaper AP Automation #quitpaper COMPARING YOUR KPIS WITH INDUSTRY METRICS Accounts Payable:
    • 12. Follow the Conversation on Twitter: #quitpaper AP Automation #quitpaper Question #1 Number of Documents Processed Per Month
    • 13. Follow the Conversation on Twitter: #quitpaper AP Automation #quitpaper Question #1 Results What is the quantity of invoices that are being processed by your organization per month?  Less than 100,000 – 32%  100,001 to 200,000 – 26%  200,001 to 500,000 – 18%  500,001 to 1 million – 9%  More than 1 million – 16%
    • 14. Follow the Conversation on Twitter: #quitpaper AP Automation #quitpaper Download the Full Presentation To view the full 60-minute presentation, click on the link below! Watch the Presentation