Strategies for Achieving Best-in-Class
Results in AP Shared Services
Results of a 2013 Study by IOFM

Presented by:
Julie ...
Julie Mai
Julie’s 20+ years of experience has included
working with companies in all facets of document
automation — from ...
Mark Brousseau
Mark Brousseau is a noted marketer, analyst,
speaker and writer, with more than 21 years
of experience advi...
About Esker
• Esker helps organizations around the world Quit Paper™
by offering solutions (on-demand or on-premises) to
a...
Business Runs on Documents
Agenda

• Survey Overview
• About the Respondents
• Survey Results
• Conclusion
• Q&A
Strategies for Achieving Best-in-Class Results in
AP Shared Services

SURVEY OVERVIEW
Survey Overview
Key questions to answer:
•
•
•
•
•
•
•

Prevalence of AP shared services?
Level of AP automation in invoic...
Survey Methodology
• Online survey
• Survey presented to thousands of AP professionals
– 118 respondents completed the sur...
Strategies for Achieving Best-in-Class Results in
AP Shared Services

ABOUT THE RESPONDENTS
About the Respondents
What is your job title or function?
1%
7%

1%
11%

10%

18%
52%

AP Director
AP Supervisor/Manager
A...
About the Respondents
What is your company’s annual revenue?
9%

> $5 Billion

10%

$3 Billion to $5 Billion

9%
12%

$1 B...
About the Respondents
What is the principal industry of your organization?
1%
2%
0%
2%
2%

12%

2%

4%
14%

4%
5%

11%

9%...
About the Respondents
What is your company’s annual invoice volume?

15%

8%

11%

66%

< 500,000
500,000 - 1,500,000
1,50...
About the Respondents
Which best describes your AP organization?
8%

13%

Decentralized, reporting
to the business units

...
About the Respondents
Does your AP organization currently operate in a
Shared Services model?
6%
Not operating in Shared
S...
Strategies for Achieving Best-in-Class Results in
AP Shared Services

SURVEY RESULTS
WATCH THE FULL WEBINAR
Strategies for Achieving Best-in-Class Results in
Accounts Payable Shared Services

View Now!
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Strategies for Achieving Best-in-Class Results in Accounts Payable Shared Services

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Join Esker and IOFM as we review the results of a recent survey. We'll outline the strategies organizations are using to achieve higher KPIs and drive better business outcomes in AP. Sign up today!

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Strategies for Achieving Best-in-Class Results in Accounts Payable Shared Services

  1. 1. Strategies for Achieving Best-in-Class Results in AP Shared Services Results of a 2013 Study by IOFM Presented by: Julie Mai Esker Mark Brousseau Brousseau & Associates
  2. 2. Julie Mai Julie’s 20+ years of experience has included working with companies in all facets of document automation — from the early days of faxes moving from thermal paper to plain paper, to medical facilities looking to automate medical records, to companies looking to streamline and automate order-to-cash and procure-to-pay processes. Working with Esker the past 5 years, Julie’s primary focus has been helping customers “Quit Paper” and move to solutions that add functionality and visibility to their environment while decreasing the overall cost of completing these processes.
  3. 3. Mark Brousseau Mark Brousseau is a noted marketer, analyst, speaker and writer, with more than 21 years of experience advising leading providers of payments and document automation solutions. Brousseau is President of Brousseau & Associates, a full-service strategic marketing and business development firm based in York, PA. With the largest client base of any independent firm specializing in the payments and document automation arenas, Brousseau & Associates counts among its clients many top solutions and services providers.
  4. 4. About Esker • Esker helps organizations around the world Quit Paper™ by offering solutions (on-demand or on-premises) to automate virtually any manual document process. – – – – – – – Global headquarters in Lyon, France In business for 28 years In “the cloud” for 8 years 290 employees Distributors in over 50 countries 4,500+ SaaS-based customers 50,000+ SaaS-based users
  5. 5. Business Runs on Documents
  6. 6. Agenda • Survey Overview • About the Respondents • Survey Results • Conclusion • Q&A
  7. 7. Strategies for Achieving Best-in-Class Results in AP Shared Services SURVEY OVERVIEW
  8. 8. Survey Overview Key questions to answer: • • • • • • • Prevalence of AP shared services? Level of AP automation in invoice processing? Primary AP performance metric? Top improvement initiative for 2013? Senior management’s perception of AP’s performance? Improvement strategies used by AP organizations? What, exactly, are the key trends?
  9. 9. Survey Methodology • Online survey • Survey presented to thousands of AP professionals – 118 respondents completed the survey – 98 respondents answered all of the questions • 24 questions – Most could be answered with a single click • Respondents were given several weeks to take survey
  10. 10. Strategies for Achieving Best-in-Class Results in AP Shared Services ABOUT THE RESPONDENTS
  11. 11. About the Respondents What is your job title or function? 1% 7% 1% 11% 10% 18% 52% AP Director AP Supervisor/Manager AP Operations Controller CFO Purchasing IT
  12. 12. About the Respondents What is your company’s annual revenue? 9% > $5 Billion 10% $3 Billion to $5 Billion 9% 12% $1 Billion to $3 Billion $500 Million to $999.9 Million 7% $100 Million to $499.9 Million 10% 8% $50 Million to $99.9 Million $25 Million to $49.9 Million 9% 26% $10 Million to $24.9 Million <$10 Million
  13. 13. About the Respondents What is the principal industry of your organization? 1% 2% 0% 2% 2% 12% 2% 4% 14% 4% 5% 11% 9% 8% 19% 7% Advertising/Entertainment Construction/Engineering/Mining Energy/Utility Financial Services Government and Non-Profit Health Care High Tech/Teleco Manufacturing (Consumer Goods) Manufacturing (Industrial Goods) Pharmaceuticals & Medical Products Professional Services Real Estate Retail Trade Transportation Travel and Leisure Wholesale/Distribution
  14. 14. About the Respondents What is your company’s annual invoice volume? 15% 8% 11% 66% < 500,000 500,000 - 1,500,000 1,500,001 - 3,000,000 > 3,000,000
  15. 15. About the Respondents Which best describes your AP organization? 8% 13% Decentralized, reporting to the business units 12% Separate, centralized department Part of a regional shared services center 67% Part of a global/multiregional shared service center
  16. 16. About the Respondents Does your AP organization currently operate in a Shared Services model? 6% Not operating in Shared Services model 26% Preparing to operate in Shared Services model 63% Currently operating in Shared Services model 5% Mature Shared Services model
  17. 17. Strategies for Achieving Best-in-Class Results in AP Shared Services SURVEY RESULTS
  18. 18. WATCH THE FULL WEBINAR Strategies for Achieving Best-in-Class Results in Accounts Payable Shared Services View Now!
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