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IT & Business Benefits of Cloud Faxing


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Your business needs fax. But doing it quickly, easily and cost-effectively? That can be tricky. …

Your business needs fax. But doing it quickly, easily and cost-effectively? That can be tricky.

Cloud faxing can offer real advantages over fax machines and in-house fax server software, especially if you’re looking to:

-Simplify your ERP landscape and consolidate servers
-Free-up resources for core business activities
-Reduce infrastructure costs and unbudgeted spending
-Implement faxing as part of an ERP rollout or upgrade

View this webinar recording and learn how you can deploy faxing throughout your entire organization with features like real-time status and 24/7 year-round availability.

Published in: Technology, Business
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  • If you focus on fax alone, rather than converging around core business issues, an organization places strict limitations on its ability to improve processes within the order-to-cash and procure-to-pay cycles. Deciding to replace a fax server gives you a valuable opportunity for your organization to examine the impact of that decision on key business processes. For example, if you receive any orders via fax, you may want to look at a solution that can automatically create the order in your ERP application.
  • So, with specific regard to faxing technology, organizations face a variety of issues with the tools they rely on to support day-to-day business operations. Some key factors to consider include:Fax software company mergers and acquisitions, such as those involving RightFax and TOPCALL, creating uncertainty surrounding the future of installed fax server products.Customer support issues resulting from unresponsiveness and insufficient knowledge of the product in relation to organizations’ specific environments and business processes.Asset management and TCO — total cost of ownership associated with running and managing assets to support faxing, including server maintenance costs spiraling out of control along with telephony expenses and telecom charges.Stability issues with fax servers that may fail without warning, causing disruptions that ripple throughout the business.Functional limitations such as a lack of scalability to support growth, notification of fax delivery status, self-service capability for users to resend faxes if necessary, and support for technologies such as Fax over IP (FOIP).Too much paper as organizations still find it necessary to print hard copies and file fax documents manually.
  • So, what is causing more businesses to move towards using a service? Well, for one, budget cuts and constraints. Trying to do more with less. A lot of companies are on spending freezes or can only stick with what is allocated in the budget. Depending on the volume of faxes you are sending and receiving, switching from a server to a service can actually be less than what you are currently paying in annual maintenance for your server, plus you are saving on paper, toner, Telco costs, etc. The bandwidth and technology are there, as you already have an internet connection. And Esker will provide you with API files to be able to integrate this cloud based technology within your current software if need-be.
  • So, what are the facts on Fax?Analyst say that “the overall fax service industry will increase from $1,010 billion in 2011 to $2,045 billion in 2016, a 15.2% compound annual growth rate.”Using a service allows you to send and receive faxes, manage the activity being done within the account, and even integrate the service within your current business application.
  • To summarize…some of the key benefits of using a clouds solution for fax vs a fax server (or fax machine) include:1. Reducing fax-related costs and unbudgeted spend (no more toner, paper, fax machines needed)2. Focus on core competencies3. Improve disaster recovery strategy – you don’t have to worry about your fax server failing, cloud faxing is backed up my multiple data centers4. A cloud service can be used to lay the foundation of data capture, workflow tools, postal mail automation & other business process improvement initiatives
  • Transcript

    • 1. © Esker 2013 #QuitPaper Cloud Fax IT and Business Benefits of Cloud Faxing CLOUD FAXING Diana Eagen June 2013
    • 2. IT and Business Benefits of Cloud Faxing Cloud Fax #QuitPaper Companies Still Use Fax?  Fax market growing – Predicted to reach $700 million in 2014 • 15.2% annual growth since 2009  Driven by: – Rise of IP – Unified communication initiatives – Regulations (HIPPA, etc) – Production faxing
    • 3. IT and Business Benefits of Cloud Faxing Cloud Fax #QuitPaper Why Fax is Still Needed  Supply chain efficiency – Bundling POs with other documents – Delivery to multiple recipients  Does your fax solution help with customer billing? – Bundling invoices with other documents – Subscription lists – Option for customers to receive via postal mail  Can your fax solution process inbound customer orders and vendor invoices? – Intelligent routing and prioritizing – Reporting on process metrics  Customer service – Access to documents for dispute resolution – Competitive advantage
    • 4. IT and Business Benefits of Cloud Faxing Cloud Fax #QuitPaper Why Fax is a Pain to IT Staff  Software vendor mergers and acquisitions  Products at end of life or no longer supported  Customer support issues  Asset management & TCO – Maintenance costs spiraling out of control – Multiple servers – Telephony costs – Telecom charges  Stability issues – What Disaster Recovery Plan?  Functional limitations – Scalability to support growth – Status notification – FOIP – Support for virtualization technologies  Too much paper – Hard copies – Manual filing
    • 5. IT and Business Benefits of Cloud Faxing Cloud Fax #QuitPaper What’s Behind the Move to the Cloud?  80% of IT budgets go to maintenance  Bandwidth and connectivity is there  Integration technology is available  Security standards (SSL) are proven  Tough economic times demand cost control and process efficiency
    • 6. IT and Business Benefits of Cloud Faxing Cloud Fax #QuitPaper Cost of Software vs. SaaS (Cloud Services) On Premise SaaS Hardware Purchase 9% Software License 16% Software Maintenance Implementation & Customization Hardware Maintenance Upgrade Costs 20% 25% 11% 19% Initial Set-up Traffic Fee 10% 65% Hidden Costs Customization 25%
    • 7. IT and Business Benefits of Cloud Faxing Cloud Fax #QuitPaperCloud Faxing Facts  Market for fax services will continue to grow by at least 15% to over $2 billion by 2016  Ability to send and receive faxes electronically  Capability to manage fax activity  Ability to integrate fax with business applications  Ability to help clients Go Green and quit paper
    • 8. IT and Business Benefits of Cloud Faxing Cloud Fax #QuitPaperBenefits of Cloud Faxing  Reduce fax-related costs and unbudgeted spend  Focus on core competencies  Improve disaster recovery strategy  Lay the foundation of data capture, workflow tools, postal mail automation & business process improvement
    • 9. IT and Business Benefits of Cloud Faxing Cloud Fax #QuitPaper Conventional Fax Process  Long and tedious manual faxing procedure  High dependence on production equipment  Printers  Fax machines  Dedicated fax lines, modems  High production and delivery costs  High maintenance associated with production means Traffic limitations List of Expenses Manual Touch Point Type number then wait Receipt Confirmation Manual Process Mr Johns Mr Johns Printing Archive copy Customers Suppliers Partners
    • 10. IT and Business Benefits of Cloud Faxing Cloud Fax #QuitPaper List of Expenses Fax on Demand Routine Mr Johns  Quick faxing procedure  No manual intervention  Fax delivery costs reduced by up to 50%  Overall fax production cost reduced by up to 98%  No downtime and peak traffic issues  No maintenance Customers Suppliers Partners Automatic Archive Esker on Demand Facility
    • 11. IT and Business Benefits of Cloud Faxing Cloud Fax #QuitPaper Download the Full Presentation To view the full 50-minute presentation, click on the link below! Watch the Presentation