3 Success Factors to Improve KPIs for Accounts Payable Shared Services

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Understanding how your KPIs for accounts payable measure up to those of other organizations running their AP in a shared services center is the first step. But, what if (in the unlikely event) your …

Understanding how your KPIs for accounts payable measure up to those of other organizations running their AP in a shared services center is the first step. But, what if (in the unlikely event) your KPIs aren’t measuring up to industry benchmarks?

What can your organization do to improve your accounts payable KPIs?

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  • 1. #quitpaper Accounts Payable: 3 SUCCESS FACTORS TO IMPROVE YOUR KPIS Follow the Conversation on Twitter: #quitpaper AP Automation
  • 2. Success Factors to Improve KPIs #quitpaper  Choosing Appropriate KPIs  Change Management  Global Service Owner Follow the Conversation on Twitter: #quitpaper AP Automation
  • 3. Success Factors to Improve KPIs #quitpaper  Choosing Appropriate KPIs – Align KPIs with Strategic Goals: Choose KPIs which complement company’s annual goals – Quality Data: Ensure measurements are accurate – Use Industry Metrics for Management Buy-In: Justify project cost with industry metrics Follow the Conversation on Twitter: #quitpaper AP Automation
  • 4. Success Factors to Improve KPIs #quitpaper  Change Management – Project Success: Directly tied to the acceptance level – Sponsorship and Support: Both upper management and processing team – User Input: Enourage suggestions from users early and often Follow the Conversation on Twitter: #quitpaper AP Automation
  • 5. Success Factors to Improve KPIs #quitpaper  Global Service Owner – – – – – Shift in SSO now focusing on service delivery Development of service lines Process owners now report into Service Owners Service owners responsible for customer satisfaction Service owners now owning KPI management Follow the Conversation on Twitter: #quitpaper AP Automation
  • 6. Download the Full Presentation #quitpaper To view the full 60-minute presentation, click on the link below! Watch the Presentation Follow the Conversation on Twitter: #quitpaper AP Automation