ESKA® BCRMConvergent Billing & Customer Relationship ManagementESKA® BCRM is a mission critical end-to-end convergentbilling system that enables real-time billing in telecommunicationnetworks.The system has a flexible and powerful convergent rating enginethat gives network operators a competitive advantage to bemarket leaders in the telecommunications industry.With its comprehensive convergent billing and customerrelationship management features that address multi-serviceoperators such as: GSM, GPRS, CDMA, WiMAX, VoIP ISP and ,fixed networks, ESKA® BCRM helps telecom operators run andmanage billing processes quickly and effectively.The system provides Real-Time Charging, Customer Care, andVoucher Management tools, and has direct interface with thetelecommunications and signalling world. INAP CS1, INAP CS2, CAMEL2, and CAMEL3 support Prepaid roaming supportStrengths Flexible handling of new product and service offerings and marketing initiativesMenu driven interface Operational efficiency with single charging and ratingScalability and modularity Enhanced settlement capabilitiesMultilingual multi-service support Multiple payment methods (prepaid, post-paid and hybrid) onUser-friendly Web interface different levels of usage, time and service deployment Fast Support for time and service-based hybrid accountsAvailability and service continuity Provisioning access for third-party service providers throughN-tier application architecture TCP/ IP socket interface and Web service interfaceSupport for convergent billing and/ or separation of post-paid Credit/ debit note handling and prepaid billing Advanced pricing componentsSupport for small to large-size business operations Removal of risk or potential for misuseApplication of latest Telecom and Intelligent Networks (IN) CDR generation standards and technologies E-mail, SMS, and SNMP alarm supportSupport for multiple hardware platforms Support for latest roaming standardsFlexibility to integrate with third-party applications Efficient search for subscriber, customer, and contractExtensive reports and statistics informationSecure and managed access to the system integration between Points of Sales and inventory LiveSupport for multi-operator structure Support for customer offers and discounts Radius and diameter supportKey Features ESK/WA/FL-10:015 Uen-Rev ARapid provisioning of products and servicesReal-time rating and billing enginesEasy-to-manage multi-level account hierarchyAdvanced and unified Customer Self-CareService activation and deactivation
Main FunctionalitiesCustomer Care ManagementThe Customer Care Management features in ESKA® BCRMinclude:Common customer care for all subscribersImmediate access to up-to-date usage detailsSingle view of customer balances and revenuesSupport for immediate provisioningOne provisioning interface for prepaid and post-paid subscribersHandling of customer complaints and delivery of required reports Point of Sale ManagementComprehensive customer support using a Web-based The Point of Sale Management features in ESKA® BCRM interface include:Order Management Providing Order Entry capabilities to efficiently handle allThe Order Management part handles all customer, contract and customer, contract, and subscription information, and enablesubscriber information and enables the user to tailor contracts the user to tailor contracts for individual and group customersor packages for individual customers in addition to defining a in addition to define different price plansvariety of price plans. Allowing Call Centre agents to access and process information regarding all offered products and services. The systemESKA® BCRM supports the following Order Management supports a variety of subscriber offers including Friends andfeatures: Family, Closed User Groups, Special Dates, Free Units, and Volume PackagesCollecting information required for generating service requests Allowing quick access to transaction history which assists CallSending service requests to the network Centre agents to directly supply customers with informationRetrieving responses from the network to perform necessary regarding their accounts changes in the Billing System and to recognise the activated Integrating with any Intelligent Network (IN) to extract status of the customer information such as balances and recharging detailsCustomer Self-Care Enabling system administrators and service centre agents to manage and track customer complaintsThe system provides advanced Web-based Customer Self-Carefeatures that allow for online registration, management of access Providing advanced account receivable capabilities suchrights, subscriber management, customer care interaction, online as invoice payment, cash sales, credit notes, debit notes,payment, and directory assistance. deposits, and batch payments Managing and logging user access and transactionsCustomer Relationship Management according to user privilegesThe system manages relationship with customers through a varietyof features including: Leads, Marketing Campaigns, Complaints, Credit MonitoringLetters of Guarantee, and Loyalty Points Management. The Credit Monitoring features of ESKA® BCRM include:Product Definition and Packaging Allowing the operator to monitor and set subscriber credit levels.ESKA® BCRM presents a variety of product-related functionalitiesincluding: Initiating actions regarding customers exceeding their credit limits, such as generating formal letters, sending SMSSmooth creation of products and definition of packages notifications, and initiating service changes in the network.Support for any level of bundling or unbundling Resources product/ service setup without additional programming Fast The Resources part enables users to define, configure andFlexible configuration of product pricing, deposits and package service products, numbering plans, and SIM cards as charging quickly as possible to establish and sustain market leadership.Handling of letters of guarantee and deposit requirements for certain services such as international or roaming accessEfficient management of SIM cards and numbers
Convergent Rating and Charging Flexible advanced notification features that support sending different notification types based on dynamic triggeringAll users of ESKA BCRM can benefit from the following features ® conditions.in matter of rating and charging:Convergent rating engine capabilities, including support for Voucher Management hybrid payment methods (post-paid, prepaid), several classes Using the Web-based Voucher Management features, users can of services (Voice, SMSC, MSC, MMS, WEB, WAP CDMA, , generate voucher numbers and create/ manage vouchers in the VoIP WiMAX), and various rating modes (online and offline), , vouchers database. all based on dynamic user-defined rules.Rule-based rating engine that is totally dynamic and managed The module can be used by third-party service providers through using effective management and controlling tools. the available API Web Service and TCP/ IP .Advanced rating engine that supports flexible definition of various rating methods to be included in a customer price Roaming plan. The Roaming features within ESKA® BCRM include:Ability to perform rating based on a multitude of parameters Accurate billing for roaming subscribers such as location, destination, time of call, duration, used services, roaming origin, minimum duration, minimum TAP-out and TAP-in process management chargeable unit, and customer price plan, in addition to of latest and most flexible billing standards for roaming Use dynamically defining new required parameters and rates. Support for individual roaming agreements with roamingMultiple time, volume, and event-based balances per partners transaction, with advanced rule-based selection of balances. Management of volume discounts and taxationDynamic configuration of advanced counters and aggregators Support for RAP Management to monitor subscribers’ periodic behaviours and to track usage. Revenue AssuranceStrong hierarchal setup and grouping of locations and zones with the ability to set hierarchal rates per each group. The Revenue Assurance features within ESKA® BCRM include:Ability to set a wide verity of grouping offers (CUG, FNF, Cross Effective handling of invoices, payments, and follow-up on Groups, Toll Free) and to define special rates and discounts. debts.Real-time charging and management of voice calls covering Integrity check of information with the HLR and IN. call forwarding, roaming, free numbers, premium numbers, Integration with financial applications, such as ESKA® recharging, credit transfer, SMS, data and content sessions Business Manager, to support a large number of (GPRS, MMS, Data Roaming Services) held by prepaid accounting functions including General Ledger, Accounts subscribers. Receivable, Accounts Payable, Inventory, and Purchase Order transactions.Promotion ManagementAs a stand-alone, fully integrated, and fully rule-based engine,the Promotion Management module provides unique featuresthat give a lot of flexibility and power to users.The flexibility of the Promotion Management module stems fromthe operator’s ability to dynamically build promotions and loyaltyprograms that suit the needs of existing customers and attractnew business.The Promotion Management features within ESKA® BCRMinclude:Dynamic definition of a wide variety of promotions such as discounts, bonuses, loyalty counters, lottery counters, validity expansion, progression packages, cross promotions, and promoted rates.Advanced integration layers that support multiple protocols and communication file formats to perform promotions for Rating, Billing, Customer Care, Roaming, Interconnect, Vouchers Refill, and other third-party applications.Scheduling bulk promotions to be performed within a certain period of time.
Billing Audit TrailThrough its powerful billing engine, ESKA BCRM provides the ® As one of the features to increase the overall security of ESKA®following features: BCRM, the Audit Trail part allows the user to monitor all system actions. The system records a full audit trail of all transactionsAggregating rated calls to generate invoices for different that update the database. cycles or upon demandSupporting several types of discounts and taxation schema Application Program Interface (API)Supporting unlimited bill cycles, rate structures, and formats Through the Application Program Interface, ESKA® BCRMSupporting bill-on-demand that offers anytime-invoicing provides the ability to perform bulk transactions such as:Allowing payment of invoices in instalments Subscription definition Product definitionWiMAX Service Support Subscriber paymentsESKA® BCRM supports WiMAX business needs in a flexible andscalable manner. The system provides the following features: Operation, Administration and Maintenance variety of charging and billing methods to support both A (OAM) prepaid and post-paid subscriptions such as fixed charges, ESKA® BCRM provides a comprehensive, powerful, Web-based usage and session-based billing and multilingual OAM tool that allows performing the followingContract renewal management functionalities through different access levels:Service upgrade and downgrade management Administrators management and access controlQuota, bandwidth and usage control Rating and tariff managementIntegration with different network elements and soft switches Promotion and discount management such as AAA Subscriber service managementSupport for Radius Protocol menu builder IVRInventory Reports and statistics generationThe system supports full integration with the ESKADENIA multi- Security controllocation inventory management system, which allows users to System configuration and monitoringefficiently maintain all inventory records. The system delivers Alarm managementdetailed and timely information on inventory items and keepstrack of the stock level of SIM cards, vouchers, and cash saleproducts.SMS InterworkingESKA® BCRM supports the AA19 agreement to handle SMSdelivery scenarios over various operator networks and determinehow and whom to charge.In addition, the system supports SMS wholesale where ValueAdded Service Providers can buy SMS bulks to be sent to certainsubscribers; short messages will be charged and relevant invoiceswill be generated.SMS Dispatcher IPR® -2004/12/2964 ESK/WA/FL-10:005 Uen-Rev AThe SMS Dispatcher is a Web-based utility that enables systemusers to send short messages (SMS) to a single or a group ofcellular phone numbers. Users can specify the message text,calling number and sender name.The system supports the SMPP application interface between theCustomer Care application and the SMS-C. ESKADENIA Software, P Box: 1555 Amman 11821 Jordan, Tel: +962 6 5510717, Fax: +962 6 5510719, E-mail: firstname.lastname@example.org .O.