GlobRes Product Brochure 2013
Product Portfolio and Information Overview
GlobRes Product Brochure 2013
At GlobRes, we offe...
The Company
Founded in 2003, GlobRes is a leading international provider of hotel eDistribution services and
premium marke...
Customer Support Team
Our customer service and support team are experienced, professional and dedicated to delivering
the ...
SynXis CRS Platform
The SynXis Central Reservation System (CRS) is used by over 12,000 hotels and hotel chains to
manage t...
GDS and IDS eDistribution
GlobRes maintains seamless connections to all four major Global Distribution System (GDS)
provid...
Web and Mobi Booking Engine
Your website is the most imporant tool to increase reservations; your online brand is a vital ...
A Hotel Web Booking Engine is an area in which
investment has a direct correlation with hotel
revenue and number of bookin...
CRS Channel Connect
GlobRes is a world leader in providing online hotel distribution solutions and the continued
integrati...
Property Connect
One of the largest time saving activities a hotel can implement is the activation of the interface
betwee...
CRS Voice Agent
With a global push towards interpreting and using 'Big Data' for increased customer profiling,
GlobRes Voi...
Maximising Travel Agent and Corporate Business
The provision of advanced tools and experience from our GlobRes support tea...
Xpress Channel Manager
Easy-to-use Interface
The Xpress Channel Manager is an intuitive and powerful two-way expressway to...
The Channel Management Technology used by GlobRes recently received the highest independent
ratings in a study of PMS conn...
Premium Hotel Website Design
Hotel Websites That Work Hard
14
As a pioneer of hotel eDistribution for over a decade and ha...
Website Themes
15
Each theme we design is adaptable and
very easy to incorporate your hotel
branding in order to meet to y...
Facebook Booking Widget
Monetise Your Social Media
Understanding the imporance of social media strategy is crucial in toda...
17
By signing up to the 'TripAdvisor Check Rates Program' through GlobRes, hotels can compete
directly with the largest on...
Xpert Rate Shopper
A Complete Hotel Intelligence Network
18
Knowledge is power. A simple adage but a key point as hotels a...
Xpert Rate Shopper Features
19
Intuitively Designed
Features That Make Xpert Unique
System shops automatically up to three...
GlobRes Global Reservation Agent AG
Hirschmattstrasse 28
CH-6003 Luzern
Switzerland
Tel: +41 41 311 0100
Fax: +41 41 311 0...
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Our full portfolio

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Our full portfolio

  1. 1. GlobRes Product Brochure 2013 Product Portfolio and Information Overview GlobRes Product Brochure 2013 At GlobRes, we offer the highest standards of excellence throughout our operations. From the industry leading technology we use, to the highest standards exhibited by our customer support team. GlobRes epitomises the tradition of Swiss excellence whilst balancing the hotelier need for an affordable solution to grow reservations and revenue. quality Industry leading & unrivalled
  2. 2. The Company Founded in 2003, GlobRes is a leading international provider of hotel eDistribution services and premium marketing and revenue enhancing solutions. Directed from our head office in Switzerland our systems processed over half a million room nights in 2012. We are proud to be partners with each hotel with whom we work and look forward to welcoming all the new hoteliers that join GlobRes in the future. SynXis CRS Platform GDS and IDS eDistribution Web and Mobi Booking Engines CRS Channel Connect and PMS Connect Voice Agent Hotel Spotlight by Sabre Consortia and RFP Management Xpress Channel Manager Premium Hotel Website and MobiSite Design Facebook Booking Widget TripAdvisor Check Rates Program Xpert Rate Shopper Our Services About GlobRes 2 Swiss quality combined with international expertise. 4 5 6 8 10 10 11 12 14 16 17 18
  3. 3. Customer Support Team Our customer service and support team are experienced, professional and dedicated to delivering the highest levels of customer care and advice in the industry. Each of our hotel partners is allocated a dedicated account manager to work hard and build long-term and productive relationships in order to maximise hotel revenue and reservations. Dedicated Staff "All of our customers are highly valued and for that reason we appoint a dedicated account manager to work directly with each hotel to optimise revenue and maximise channel performance." Account Managers Currently, GlobRes operate across 70 global markets spanning all six continents and offer support in English, French, German, Italian and Spanish. Truly Global Information Technology Our leading account managers draw on a wealth of travel industry experience, having worked in some of the most prestigious positions in the world. Ranging from the QE2, American Airlines, various OTAs and 5* Hotels in London. GlobRes is hospitality. GlobRes only use the state-of-the-art standards and technology in order to push itself to the forefront of the industry. GlobRes systems operate in the cloud, meaning there is no need to download or install software on any local computer. System Overview 3
  4. 4. SynXis CRS Platform The SynXis Central Reservation System (CRS) is used by over 12,000 hotels and hotel chains to manage their online distribution. Revenue worth over $12 billion is processed by the system each year. The CRS offers a powerful solution for those hotels wishing to maximise reservations and revenue. The SynXis CRS platform is the central hub for bookings; distributing seamless availability to the GDS, IDS, Web Booking Engine, Mobi Booking Engine as well as the ability to connect to your in house PMS and to manage the online portals with which you have direct contracts. GlobRes maintains an active interface with the Xpress Channel Manager to give hotels even more control in responding to market forces, in addition to providing the tools to save time and money in the process. World Leading Central Reservation System "Through our work with GlobRes, we have seen an increase of 23% in revenue over the previous year. I am confident that we can look forward to further increase next year." - Astoria Palace Hotel, Palermo 4 Reservations from places you never thought possible.
  5. 5. GDS and IDS eDistribution GlobRes maintains seamless connections to all four major Global Distribution System (GDS) providers: Sabre, Amadeus, Galileo and WorldSpan in addition to an interface with the Pegasus Onward Distribution Database (ODD) to distribute directly to participating internet portals. With pride, GlobRes supports some of the world's most demanding and prestigious hotels and manages their GDS connection using industry leading technology for the best results. Global Distribution Why chose GlobRes? Something else The GDS networks require pinpoint accuracy and GlobRes provides the very best support to make sure you are presented on the networks in the best way possible. From boutique hotels to large international chains, our experience with GDS best practice means that partnering with GlobRes means partnering with industry leaders. 0 50000 100000 150000 200000 Galileo/ Worldspan Amadeus Sabre At the beginning of 2013 the four main GDS providers connected to 342,000 travel agencies worldwide. The number of online portals is growing every day. Just two sites; Expedia and Travelnow alone have over 52,000 sales affiliates. 5
  6. 6. Web and Mobi Booking Engine Your website is the most imporant tool to increase reservations; your online brand is a vital frontier from which to build and maintain confidence and credibility in your hotel. Customised and seamlessly integrated into the style of your website and branded accordingly, the almost tactile interface enables direct bookings to your hotel, bypassing the high commissions charged by online travel agents. Web 2.0 Optimised 6 Excellence through technology. World class software.
  7. 7. A Hotel Web Booking Engine is an area in which investment has a direct correlation with hotel revenue and number of bookings. Developed after a year of customer and usability testing; the hospitality industry's premier booking engine gives hoteliers complete control of the booking process. Powered by the SynXis CRS platform the customised interface and custom built Cascading Style Sheets (CSS) encourage the highest returns-on-investment. Tracking and reporting functions within the CRS allow statistcal analysis to enable marketing and management decision making in order to respond to supply and demand conditions almost instantaneously. Web Booking Engine Three-step booking process; proven to be the most effective at increasing sales. AJAX technology with faster page loading and a more interactive shopping experience. Available in 31 languages, including all major European languages, Mandarin, Arabic, Russian and many more. Interactive availability calendars to encourage a higher look-to-book ratio. Dynamic packaging to increase RevPAR through upselling at the point of booking. Customer loyalty programs and negotiated rates for increased repeat business. Multiple images and ability to add virtual tours. Global increases in smartphone and tablet usage when researching and booking rooms means this channel is fast becoming the quickest and most cost efficient way to pick up additional reservations. The Mobi Booking Engine is optimised for all mobile and tablet operating systems including iOS, Android, Windows Mobile, Blackberry and Bada. Mobi Booking Engine 7
  8. 8. CRS Channel Connect GlobRes is a world leader in providing online hotel distribution solutions and the continued integration of products and services to either increase reservations and revenue or as part of hotel cost and time saving measures. If your hotel manages online portals through individual extranets then the CRS Channel Connect can assist by consolidating this process and enabling rate and availability management direct from one location; the GlobRes CRS. Using the highest industry standards laid out by the Open Travel Alliance, GlobRes only uses the most current 2-Way XML specifications so interfaces can be added and updated rapidly. The added benefits of rate automation combined with a complete control over promotional and functional capabilities allow increased production to those channels with whom hotels receive the highest quality and quantity business. Direct Online Distribution Made Easy "The support team are very professional and efficient. GlobRes have good products in comparison with the competition" - Hotel Dell'Angelo, Locarno 8 Complete integration with existing systems
  9. 9. Property Connect One of the largest time saving activities a hotel can implement is the activation of the interface between the online CRS and the hotel's existing software framework. Rewards are numerous and allow seamless delivery of reservations directly to the PMS enabling front-of-house staff and hotel management to improve room and hotel operations in the quickest way possible. Streamlining hotel systems addresses the growing need for hoteliers to integrate their reservation system with other marketing and operational systems including: Property Management System (PMS) Revenue Management System (RMS) Customer Relationship Management (CRM) System Deep level integration supports: Reservation Delivery Inventory and Rate Updating Stay Controls Management Yielding Functionalities Reservation and Profile Synchronisation The RMS interfaces work with both Hurdle Rates and Best Available Rate features to optimise revenue across all distribution channels. Integrating Your Existing Systems GlobRes will always strive to recommend the best options to hotels on an individual basis. Not all hotels require the same thing and at GlobRes we appreciate that and tailor our customer support in order to earn trust, credibility and foster a long and productive relationship with our hotel partners. Working Together 9
  10. 10. CRS Voice Agent With a global push towards interpreting and using 'Big Data' for increased customer profiling, GlobRes Voice Agent is a crossover technology enabling your sales agents to directly increase opportunities to build valuable customer relationship data as well as facilitate the highest possible telephone sales conversion rates. A user-tested and customer focused interface provides hoteliers an innovative technology helping to ensure lost sales through this channel are minimised. Booking Technology For Your Telephony Sales Team Hotel Spotlight by Sabre The ability to highlight your hotel on the Sabre GDS and increase your visibility on Travel Agent searches gives your hotel a specialist tool to empower your GDS presence. Provided by Sabre Travel Network™ the Hotel Spotlight program provides your hotel with preferential placement on the Sabre GDS availability screen on travel agency terminals. Subscribing to this programs means increased exposure to the world's largest travel agency network. Sabre's Precision Path data, available exclusively to Hotel Spotlight subscribers, is the only tool in the marketplace that provides information on the impact of the increased exposure gained from the Hotel Spotlight program. Research shows that hotels in the top 1/3 of the hotel availability displays get selected by agents nearly 60% of the time, regardless of any qualifiers that may be used to search. GDS Marketing 10 Advanced programs to maximise revenue
  11. 11. Maximising Travel Agent and Corporate Business The provision of advanced tools and experience from our GlobRes support team enables hotels to capitalise on their positions and increase initial and repeat business from both travel agents and corporate travel managers. Our expertise ensures you get the best possible advice about which programs to submit bids for and how to manage them to grow your presence. Consortia and RFP Management With the Hotel RFP program, you can respond directly to an unlimited number of qualified leads, sending your bids directly to corporations and agencies that are looking for hotels just like yours. The Hotel RFP tool assists to streamline negotiations and save valuable time as well as receiving feedback and reporting to develop your sales further. More than 700 corporate travel managers at major international corporations use Hotel RFP for their hotel programs. Hotel RFP Increasing your distribution and garnering exposure in a larger market segment can be a cost effective and time saving program. With established relationships with consortia agents for the Corporate Direct, Leisure Consortia and General Travel Agency sectors we can even provide select opportunities to participate in invitation only programs. Increased visibility and increased revenue. Hotels see greater GDS revenue at higher Average Daily Rates (ADR) than internet bookings. Consortia Management 11
  12. 12. Xpress Channel Manager Easy-to-use Interface The Xpress Channel Manager is an intuitive and powerful two-way expressway to and from the world's largest reservation booking sites. Additionally, it has the connectivity to manage hotel rates and availability on the GDS, IDS and Booking Engines. An added option to integrate a PMS into Xpress makes it a vital tool in your distribution 'toolbox'. 12 A world leading channel management solution.
  13. 13. The Channel Management Technology used by GlobRes recently received the highest independent ratings in a study of PMS connectivity, connection to online portals, user-friendliness and value for money. GlobRes is also proud to announce that it was awarded the only 12 out of 12 rating for the German speaking market outperforming, among others; RateTiger, Reconline, EZYield and ParityRate. Award Winning And World Leading 13 Unlike many channel manager providers which claim connections to hundreds of portals, we do not believe the process of site- or screen-scraping is worth the risk. Every single one of the portals and property management systems with which we connect are carefully created using the latest Open Travel Alliance and Hotel Technology Next Generation (HTNG) XML standards. GlobRes only offers fully operational 2-Way XML interfaces meaning all of your direct contract channels get 2-Way XML Connections "We switched from our previous channel manager to GlobRes. We are very happy and excited with their services that they have provided. Besides more revenue and exposureforourhoteltheyarealwaysavailableforanyquestionsorhelpweneed.With the new version coming up things are only getting better. We have made the right decision to become partners with GlobRes." - RobertRamon, Amsterdam If hotels update at least two or three internet extranets then the Xpress Channel Manager can save considerable time and money. Efficiency and accuracy are paramount at GlobRes and investing in Xpress allows a rapid response to market conditions and the updating of rates and availability across alldigitalsaleschannelswithaclickofabutton.XpresscanfacilitatethemanagementofHurdleRates and complex rate structures with ease. Save Time and Money
  14. 14. Premium Hotel Website Design Hotel Websites That Work Hard 14 As a pioneer of hotel eDistribution for over a decade and having a stalwart team looking for new ways for hoteliers to maximise revenue. Our website designs are created specifically to convert 'lookers' into 'bookers' using the GlobRes Web Booking Engine. The websites are designed for maximum impact in order to illicit an emotional response and connection between potential customer and hotel. Premium Hotel MobiSite Design MobiSites For A Complete Mobile Strategy With a paradigm shift in hotel research and booking patterns; a MobiSite is the best way to take your online sales channels to the next level Turnkey online website and mobisite solutions.
  15. 15. Website Themes 15 Each theme we design is adaptable and very easy to incorporate your hotel branding in order to meet to your individual needs. Should hotels need a more bespoke solution, our sales staff can discuss your requests with the GlobRes web design team.
  16. 16. Facebook Booking Widget Monetise Your Social Media Understanding the imporance of social media strategy is crucial in today's fast-paced and interconnected world. Customised branding and design allows availability displays directly within your Facebook fan page. Driving even more reservations to your GlobRes Web Booking Engine, means increased sales growth in one of your best value and effective sales channels. A coordinated social media strategy is vital to maximising channel performance. 16
  17. 17. 17 By signing up to the 'TripAdvisor Check Rates Program' through GlobRes, hotels can compete directly with the largest online portals. By practicing rate parity and having a strong brand presence, hotels can increase the Web Booking Engine sales funnel. By appearing in the 'Show Prices' section of your TripAdvisor page you can benefit vicariously from the site's 52 million unique visitors per month. Advanced Online Advertising TripAdvisor Check Rates
  18. 18. Xpert Rate Shopper A Complete Hotel Intelligence Network 18 Knowledge is power. A simple adage but a key point as hotels attempt to compete against their competitor set as well as in an increasingly globalised world. Xpert Rate Shopper has been developed using extensive market research in order to provide the very best quality product to deliver the most up-to-date and relevent information on the 'hotelscape'. Carefully balancing the required need for accurate and in-depth data with an interface that is not overly complex or overwhelming, GlobRes is offering an easy-to-use tool to shop current rates, rankings and ratings from the GDS, brand sites and online travel agents for both the hotel and it's closest business rivals. Scheduled and on-demand reporting offers a truly unique way to provide hotel management with the tools to maximise market share and develop a 360º view of how the hotel is performing. GlobResoffersthreestratifiedpackageswhichallowthehoteltodecideexactlywhatlevelofservice they require to achieve increased revenue flow and provide information for short- medium- and long-term decision making. Giving hotels a competitive advantage.
  19. 19. Xpert Rate Shopper Features 19 Intuitively Designed Features That Make Xpert Unique System shops automatically up to three nights length of stay On-demand requests are pulled from live data (no cached database) Snapshots show where the rates were found Clear filters to differenciate between restricted and unrestricted rates Clear display if breakfast is included Clear display of all rate descriptions Clear display of ranking on OTAs Weekly update on OTA ratings as well as TripAdvisor and HolidayCheck Data feed to IDeaS and EasyRMS if the hotel has these implemented Corporate Rate Parity functionality free-of-charge
  20. 20. GlobRes Global Reservation Agent AG Hirschmattstrasse 28 CH-6003 Luzern Switzerland Tel: +41 41 311 0100 Fax: +41 41 311 0102 www.GlobRes.com Please recycle. © GlobRes 2013. All rights reserved. CU/2013/COMBRO/V2604

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