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Graeme codrington mind the gap asia amdocs

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  • 1. Mindthe Gap Understanding and getting the most out of different generations of people by Dr Graeme Codrington TomorrowToday.uk.com Twitter: @workforcetrends.uk.com
  • 2. .uk.com.uk.com
  • 3. !"#$%&() *+,(-". /$0("..uk.com.uk.com
  • 4. 1"2")$32$04,#")5446$.4-"%"07"-4854 ,649$)%$)-4:4;$0"47)<"..)..uk.com Every country and culture is different.uk.com
  • 5. Every country and culture is different.uk.com Every country and culture is different.uk.com
  • 6. Silent generation =>?@AB>CBD4 !"#$%&#("#))*+, -+"./&-$"&00 1,)%$2.#&(+.*34)&5&#4+,+6*4) !=EF94G*FBD 1789&&:;<=&>&:;?<@ 8)*$9&:;=A)&%+&.$%#&:;BA) * Howe and Strauss, 1991, Generations: The History of America’s Future .uk.comDefining and driving values! Dedication! ! Delayed reward! Duty before pleasure ! Sacrifice! Adherence to rules ! Conformity! Hard work ! Modesty! Law and order ! Patience! Respect for position ! Not emotional! Cautious ! Waste not want not! Self sufficient ! Reserved! Don’t like debt ! Formal .uk.com
  • 7. Boomers =>?@AB>CBD4 !"$,/&C*)*+,)&5&*/#+.+D*#) E++,&.$,/*,D 0,%#",$3+,$.*)$3+, F#.$3C#G&D"+H*,D&H#$.%I !=EF94G*FBD 1789&&:;?=&>&:;J=@ 8)*$9&:;JA)&$,/&KA) * Howe and Strauss, 1991, Generations: The History of America’s Future .uk.comDefining and driving values! Idealism ! Media savvy! Image ! Excellence! Optimism! ! Ambition! Team orientation ! Youth! Personal growth ! Work! Personal gratification ! Involvement! Like-minded groups ! Health / wellness! Self-expressive ! “Sandwich generation”! Will “retyre”, not retire ! Live life “on credit” .uk.com
  • 8. .uk.com
  • 9. Generation X =>?@AB>CBD4 L+,)%$,%&4I$,D# M4+,+6*4&%N"6+*. L+./&-$"& OL)&5&<?&I+N"&PQ !=EF94G*FBD 1789&&:;J?&>&:;R=@ 8)*$9&6*/&:;KA)&$,/&:;RA) * Howe and Strauss, 1991, Generations: The History of America’s Future.uk.com
  • 10. Defining and driving values! Change ! Survivors! Choice ! Informality! Global awareness ! Whiners! Techno-literacy ! Thrill seekers! Individualism ! “Experiencers”! Lifelong learning ! Pragmatism! Immediate gratification ! Self-reliance! Diversity ! Not scared of failure! Want everything ! Relationships are vital – customised especially family! .uk.com
  • 11. Generation Y =>?@AB>CBD4 0,%#",#%&$,/&)+4*$.&6#/*$ E+2*.#&(I+,#) PI#&!.+2$.&Q*..$D# !.+2$.&H$"6*,D ;S::&T&"*)*,D&%#""+"*)6 !=EF94G*FBD 1789&&:;R?&>&<AAA@ 8)*$9&:;;A)&$,/&<AAA) * Howe and Strauss, 1991, Generations: The History of America’s Future .uk.comDefining and driving values! Optimism ! Techno-savvy! Confidence ! Achievement! High self-esteem ! Change! Media & entertainment ! Civic duty overloaded ! Naiveté! Street smart ! Desperate to belong! Diversity! ! Ethical consumption! Conservative ! Globally aware! Want to be “famous” ! Need to know “why” .uk.com
  • 12. Gen Y as employees and customers .uk.com
  • 13. Don’t forget the ageing Boomers... .uk.comUnderstanding why we don’t understand We may have been living in the same house or working in the same office as these people, but we have been living in different worlds .uk.com
  • 14. .uk.comApplying generations across your organisation Strategy & organisational Leadership design Talent & Customer team service and engagement marketing .uk.com
  • 15. Which generation are you? .uk.comDr Graeme CodringtonWebsite www.tomorrowtoday.uk.comBlog and free e-zine www.newworldofwork.co.ukEmail graeme@tomorrowtoday.uk.comSocial media Twitter (@workforcetrends), Facebook & LinkedInArticle: “Generations in Asia” - http://tinyurl.com/gensasia .uk.com