Doing More in the Connected World!

Avi Schechter
Division President, Asia-Pacific




        © 2010 – Proprietary and Co...
iPhone units in APAC grew 474% year-over-year


               350,600,000,000 text messages were sent in Q3/2009

       ...
Customers Embrace the New Connected Life Experiences at
High Speed….
 Apple leading the customer experience               ...
Enabling a New Array of Services and Applications

           Mobile VAS Market Growth Potential                          ...
“The challenge is not the technology
                The challenge in not the applications
                The challenge i...
Service Providers have the Potential to Adopt Multiple Models



       Experience Model                        Vertical M...
What is the Fundamental Change in the
Operational Environment?
            Today’s World                             The C...
Amdocs Helps You
    Do More in the Connected World


    © 2010 – Proprietary and Confidential Information of Amdocs. Inf...
Do More in the Connected World with Amdocs CES 8


       EXPAND QUICKER             DRIVE EXPERIENCE                     ...
Your top priorities for the connected world


  Increase operation support and efficiency
   Implement flexible and scal...
Amdocs is your partner
                            for Success
     Amdocs has been focused on Asia for more than 12 years...
Thank you!




  © 2010 – Proprietary and Confidential Information of Amdocs. Information Security Level 2 –
  Sensitive. ...
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Amdocs APAC Division President Avi schechter

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Concluding slides from 2010 APAC InTouch Business Forum held in Singapore on June 2010

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Amdocs APAC Division President Avi schechter

  1. 1. Doing More in the Connected World! Avi Schechter Division President, Asia-Pacific © 2010 – Proprietary and Confidential Information of Amdocs. Information Security Level 2 – Sensitive. AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
  2. 2. iPhone units in APAC grew 474% year-over-year 350,600,000,000 text messages were sent in Q3/2009 The Connected World 174,593,365 Broadband Subscribers in APAC is Emerging 62,053,480 Facebook users in the region 2,092,125,880 Mobile SIM in APAC © 2010 – Proprietary and Confidential Information of Amdocs. Information Security Level 2 – 2 Sensitive. AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
  3. 3. Customers Embrace the New Connected Life Experiences at High Speed…. Apple leading the customer experience APAC consumers adopting social networks as the new way to communicate © 2010 – Proprietary and Confidential Information of Amdocs. Information Security Level 2 – Sensitive. AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
  4. 4. Enabling a New Array of Services and Applications Mobile VAS Market Growth Potential Vertical Market Growth Potential High Emerging Asia mobile VAS market revenue (>10%) 2008-2014 (US$ mil.) M-Money CAGR for Vertical Markets 160,000 Banking 140,000 Commerce 120,000 Transportation Medium Health 100,000 (5% - 10%) 80,000 Energy/ 60,000 Government Building 40,000 Automation Education 20,000 Low 0 (-5% - 5%) 2010 2011 2012 2013 2014 Small Medium Large In 2014, revenue from mobile VAS in Emerging Asia Pacific Market Size of Vertical Markets are expected to grow to 137billion $ (Informa, June 2010) Amdocs-Frost & Sullivan – The connected world survey May 2010 Asia Pacific Region presents the biggest opportunity for mobile industry growth © 2010 – Proprietary and Confidential Information of Amdocs. Information Security Level 2 – (Informa, June 2010) Sensitive. AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
  5. 5. “The challenge is not the technology The challenge in not the applications The challenge is the business model” Chairman Wang Jianzhou, China Mobile © 2010 – Proprietary and Confidential Information of Amdocs. Information Security Level 2 – 5 Sensitive. AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
  6. 6. Service Providers have the Potential to Adopt Multiple Models Experience Model Vertical Model Partner Enabler Model • Industry: Communication, Media & • Industry : Vertical industries, • Industry: Comm. & other verticals Entertainment beyond comm. (e.g. healthcare, energy) • Customers :VNOs/ ISVs/ Large • Customers : Consumers & enterprise/ retailers Enterprise • Customers : Enterprise • Services: business & operational • Services: Communication, Media & • Services: Cloud based business capabilities to assure network- Entertainment across LOB services, M2M, incl. Professional based services services. AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
  7. 7. What is the Fundamental Change in the Operational Environment? Today’s World The Connected World • Eco System • Eco System: • SPs focus on core communication services • SP core services enriching partner services • Real-time • Real time capabilities to enable prepaid • Real-time services • Real-time to enforce policy & charging for assured QoS and to avoid network abuse • Scalability • Scalability • For billions of subscribers • For trillions of devices AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
  8. 8. Amdocs Helps You Do More in the Connected World © 2010 – Proprietary and Confidential Information of Amdocs. Information Security Level 2 – 8 Sensitive. AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
  9. 9. Do More in the Connected World with Amdocs CES 8 EXPAND QUICKER DRIVE EXPERIENCE RUN LEANER  Roll out up to 200 base  Improve first call  Reduce charging stations per week resolution and average hardware costs by  REDUCE TIME TO handling time by up to 30% 30% to 70% MARKET for new  Drive double-digit increase  Reduce smart phone products by up to 30% in mobile internet ARPU support costs by up  Process 230,000  Reduce order fallout by to 50% charging events in a 20% second 9 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
  10. 10. Your top priorities for the connected world Increase operation support and efficiency  Implement flexible and scalable BSS/OSS systems  People expertise  IP/network readiness Device readiness, application availability and service roll out * Source: Amdocs “connected world “ survey – May 2010 Amdocs unique CES 8 offering supports your evolution to the connected world © 2010 – Proprietary and Confidential Information of Amdocs. Information Security Level 2 – Sensitive. AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
  11. 11. Amdocs is your partner for Success Amdocs has been focused on Asia for more than 12 years Amdocs supports 300 million subscribers in APAC 50 different customers in more than 17 countries 1/3 of our Global workforce is located in the region © 2010 – Proprietary and Confidential Information of Amdocs. Information Security Level 2 – 11 Sensitive. AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
  12. 12. Thank you! © 2010 – Proprietary and Confidential Information of Amdocs. Information Security Level 2 – Sensitive. AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION

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