Earthlink introduction and its overview eb 01-16-04

  • 1,693 views
Uploaded on

Overview of EarthLink Business IT Services

Overview of EarthLink Business IT Services

More in: Technology , Business
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
1,693
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
1
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide
  • In the many years that we have been in business, we have continuously evolved to respond to market needs, and we have a history of leading the market - we were a pioneer in the early days of the Internet with dial up, one of the first to offer nationwide broadband, and one of the first to offer integrated voice and data. With more customers evolving towards private and public cloud-based solutions, we’re extending our capabilities to include managed services, and are now one of the only providers that can provide both cloud services as well as all of the underlying infrastructure required to support it – for example, we can offer secure private connectivity directly from our customers to our cloud environment.
  • We have deep expertise supporting businesses of all sizes and across industries. This is key, as it allows us to understand and help to solve the industry-specific challenges facing our customers, from compliance and security to cost pressures.
  • Nationwide IP FootprintAccess Agnostic Connectivity: T-1, DS3, DSL, Ethernet, WirelessOwned Fiber7,916 Metro Fiber Miles20,813 non-metro miles28,729 total miles4 On-Net DatacentersCO Colocation Footprint1322 Central Offices430 NNIs with other Carriers385 RBOC29 Private LEC16 CLEC10,108 COs for ADSL (service in 183 of 193 LATAs)Nearly 20,000 COs for T1 access
  • EarthLink has Next Generation Cloud Platforms deployed nationwide to provide better performance for latency sensitive applications and improved diversity for business continuity purposes. Businesses nationwide can now leverage the Earthlink private MPLS network to connect their locations to their business applications and systems located in these data centers.
  • Next Generation Cloud has been deployed in the Pittsford NY data center and is being deployed in the new Data Centers.Customers are able to access their virtual clouds through their private networks and secure remote access. They may also us the public internet to connect in the same way that users of the cloud are most likely o connect.Incoming traffic first hits the High Availability Routing and switching layer which is powered by Cisco.Traffic that is routed toward the VMware virtualized infrastructure, first passes through a newly deployed Intrusion Detection and Intrusion Protection Firewall. This is a Fortinet Firewall and EarthLink is the first and only Cloud Hosting provider to offer this layer of security without charge. Customers can choose higher levels of Firewall protection at this level. vSphere also provides basic levels of security at this level with no extra charges.The heart of the Next Generation Cloud is the Cisco UCS platform which supports the VMware virtualization environment. This is built on VMware 5.1 which is the industry leading virtualization software in the world. The Cisco platform in conjunction with the NetApp storage equipment is also know as the FlexPod, so this Next Generation Cloud is comparable to a FlexPod. So if a customer asks for a FlexPod solution – Earthlink is providing that technology.The storage layer is powered by NetApp, and this layer provides improved data protection and is now linked to the virtual servers by 10Gb connections for faster storage networking.EarthLink data centers are staffed by engineers that provision and manage the operating systems and operate through security systems to protect client data. Likewise the data center security staff supports all security service through a firewall.Customers may chose from a variety of managed service options supporting their Cloud Hosting deployments – including backup, patch management, advanced security services, and monitoring. These are provided by EarthLink's Managed Services teams, and again there are security protocols to protect the Cloud. VMware 5.1 – virtualization technologyCisco - networking and server computing technology (UCS FlexPod)NetApp – storage technologyFortinet – security services technologyJuniper - VPN technologyCommVault - server backup/recovery technologyTrend Micro – antivirusNimsoft - monitoring
  • Every customer has online access to their own unique Control panel to mange their own cloud hosting environment. Build your own server on-line and establish your administrator permissions. Connect your applications to internal and external networks.Scale in real time as required, enjoy the flexibility of adding infrastructure and bandwidth without capital expenditures or delay.
  • All customers have access to EarthLink’s myLink IT Service Portal for instant online access to everything relative to the Virtualization Services they have with EarthLink. This portal is the front door to the various control panels, the trouble ticketing systems and the invoicing systems. We post announcement regarding new service opportunities, service upgrades and new cost saving offers.We also provides links to our library of whitepapers, case studies, blogs and other information to keep customers updated on industry trends.
  • Network security and reliability is our top priority within our highly secure Data Centers. That's why our Silverlevel of management is automatically included with EarthLink Private Cloud Hosting.
  • All customers have access to EarthLink’s myLink IT Service Portal for instant online access to everything relative to the Virtualization Services they have with EarthLink. This portal is the front door to the various control panels, the trouble ticketing systems and the invoicing systems. We post announcement regarding new service opportunities, service upgrades and new cost saving offers.We also provides links to our library of whitepapers, case studies, blogs and other information to keep customers updated on industry trends.
  • Who is Ciao Bella?Gelato, sorbet and frozen yogurt maker Headquartered in Florham Park NJOregon manufacturing plantNationwide sales team & distributors
  • We have combined Cloud Hosting, Dedicated Server and Managed Cloud hosting into a single training presentation because they are complimentary services. When you identify customer opportunities for Virtualization and Cloud Services, you’ll likely discover that the majority of prospect and customers will want a Cloud Hosting solution that is built on a shared VMware platform in our Data Center. This provides the most flexibility and at the lowest cost. Some customers may have mission-critical applications that they deem require a non-shared Dedicated Server in our Data Center.We should be prepared to present either option based on the prospects requirements.And our Managed Cloud Hosting service provides the same support options for either Cloud Hosting or Dedicated Server.
  • EarthLink’s team of IT Solution Consultants are engaged in the design of every Cloud Hosting solutionYou select the service level that’s right for you.Our Next Generation Cloud platform provides multi-layered security, self-healing cloud architecture, and automatic server failover,. N+1 redundancy, and High Availability SAN storageto keep your IT platforms up and running. VMware vCenter provides a centralized management interface for you to manage all aspects of your Private Cloud environment regardless of their location. Instantly scale and reallocate computing resources to meet your ever changing business needs. Maintain complete control over your Private Cloud environment.EarthLink gives you 10MB of Internet Bandwidth to connect to the datacenterand the ability to burst with your Private Cloud service.The EarthLink Cloud provides geographic diversity and business continuity utilizing industry leading CommVault for backup protection.Control your security and privacy policies in our SSAE 16 SOC2 certified data centers to meet industry compliance requirements. EarthLink is a VMware vCloud Powered service provider, and that means seamless interoperability with any other VMware cloud. VMware is the leader in virtualization and cloud infrastructure serving more than 400,000 business worldwide. Businesses running VMware typically save 50-70% on overall IT costs.
  • The Earthlink Next Generation Cloud is a state-of-the-art, integrated computing and storage cloud architecture platform designed to support current and future demands of the IT Services business. EarthLink is using industry leading technology platforms to provide comprehensive IT solutions. VMware:vCloud Powered Provider – Running VMware 5.1  CommVault: Enterprise level backup – fully managed, High speed, fully redundant, enterprise grade storage platforms, enhanced data de-duplication to minimize storage footprint Trend Micro Antivirus: Agentless data protection for your cloud environment Nimsoft monitoring: Proactive monitoring of applications, websites and cloud services Fortinet Data Center Firewall: Complete content protection and Unified threat management NetApp storage: High speed, fully redundant, enterprise grade storage platforms Fortinet Intrusion Detection and Prevention (IPS):Threat monitoring & protection on all incoming traffic Cisco: High availability routing and switching
  • EarthLink has Next Generation Cloud Platforms deployed nationwide to provide better performance for latency sensitive applications and improved diversity for business continuity purposes. Businesses nationwide can now leverage the Earthlink private MPLS network to connect their locations to their business applications and systems located in these data centers.
  • Every customer has online access to their own unique Control panel to mange their own Private Cloud environment. They can build their own server on-line and establish their administrator permissions. They can connect their applications to internal and external networks.They scale in real time as required, and enjoy the flexibility of adding infrastructure and bandwidth without capital expenditures or delay.
  • Network security and reliability is our top priority within our highly secure Data Centers. That's why our Silverlevel of management is automatically included with EarthLink Private Cloud Hosting.
  • The key benefits and features of FlexCloud Hosting are listed here.
  • A key benefit is the ability to reduce the costs of server sprawl, by gaining control of multiple business users and pooling resources and buying resources more efficiently.
  • Create separate public and private environmentsSecurity segmentation of Public/Private VMs and networksPhysical and logical separationIsolation of private workloads with customizable security settingsLocal VPNs for controlled communications between VMs Data Center FirewallDedicated firewall on carrier-class multi-tenant hardware platformProtect your hosted services from both inbound and outbound security threatsNATing of IP addresses to your internal networks 24/7/365 monitoring and protection services from the latest vulnerabilitiesDocumented policy change requests and approvals to ensure that the appropriate policies are applied and enforced
  • FlexCloud works on a micro-VM based unit as opposed to a full VM (virtual machine) unit which is how most virtualization is achieved today.The Micro Virtual Machine eliminates traditional constraints on resource deployment.Micro-VMs are dynamically allocated by the FlexCloud management system allowing VM headroom to be saved.
  • This example illustrates how the server optimizations is accomplished.FlexCloud provides true consumption based model across pooled resources. Other providers offering consumption based models, charge on usage of a single VM.
  • These graphs help illustrate how the cost savings are realized between the traditional VM an the micro-VM.In this example the red line represents a month of compute resources required, and the graph on left shows the subscription level that this business must commit to cover their estimated peak consumption on a monthly basis. They pay for unconsumed resources.The FlexCloud example on the right shows how the same business with same consumption is able to save money with a FlexCloud service.With the help from an EarthLink FlexCloud Assessment, a baseline of committed resources is established and the business pays for usage above commit on a 95 percentile basis. So in this example the savings is reflected by the difference between the blue line and yellow line.The FlexCloud Assessment is an SE Led AssessmentSpreadsheet based toolGather server list of applications and server configurationsEnter data into spreadsheet toolTool calculates the estimated minimum number of Micro-VM required for the environmentEnables you to determine the potential savings of a FlexCloud deploymentOn-demand computing with bursting capabilitiesBursting at 20% above baseline – capped to allow overage on demand, but avoid runaway chargesHigher bursting caps available as requestedBilling for burst rates at 95th percentile over 30 day period
  • Network security and reliability is our top priority within our SSAE 16 SOC2 certified Data Centers. That's why our Bronze level of management is automatically included with EarthLink FlexCloud Hosting. You can gain increased levels of support by choosing to upgrade your services to the Silver, Gold or Platinum support packages. The four levels of managed support increasingly offloads the burden from your IT team in running your servers and operating systems - giving you greater security and reliability. Let our certified server engineers manage your hardware, OS and IT infrastructure, so you can reduce costs and focus on optimizing your core business
  • FlexCloud Hosting will initially be available at two EarthLink next generation cloud capable datacenters (Rochester, Dallas)EarthLink has Next Generation Cloud Platforms deployed nationwide to provide better performance for latency sensitive applications and improved diversity for business continuity purposes. Businesses nationwide can now leverage the Earthlink private MPLS network to connect their locations to their business applications and systems located in these data centers.
  • The Earthlink Next Generation Cloud is a state-of-the-art, integrated computing and storage cloud architecture platform designed to support current and future demands of the IT Services business. EarthLink is using industry leading technology platforms to provide comprehensive IT solutions. VMware:vCloud Powered Provider – Running VMware 5.1  CommVault: Enterprise level backup – fully managed, High speed, fully redundant, enterprise grade storage platforms, enhanced data de-duplication to minimize storage footprint Trend Micro Antivirus: Agentless data protection for your cloud environment Nimsoft monitoring: Proactive monitoring of applications, websites and cloud services Fortinet Data Center Firewall: Complete content protection and Unified threat management NetApp storage: High speed, fully redundant, enterprise grade storage platforms Fortinet Intrusion Detection and Prevention (IPS):Threat monitoring & protection on all incoming traffic Cisco: High availability routing and switching
  • EarthLink’s team of IT Solution Consultants are engaged in the design of every Cloud Hosting solution, and every customer’s Cloud Hosting solution is custom designed to meet your unique requirements. You purchase only what you need and can quickly scale as the business requirements grow.CommVault Enterprise Backup:CommVault is industry leader provider Weekly full backups, daily incremental backupsStandard 2 week retention of backupsCustom retention available on requestDisaster Recovery:Mirrored in second EarthLink Data CenterSAN based replication across Data Centers Includes Virtual Machine metadata to enable SLAs for recoveryFull environment available with RTO of 4 hours after failover initiationYou select the OS (operating system) that you want, Windows, Linus or Solaris.You specify the number of Micro-VMs requiredand the amount SAN storage and backup.EarthLink Cloud Hosting provides redundant high availability firewall protection, N+1 architecture and automatic failovers to keep your Cloud up and running.You maintain complete control over your Cloud with a myLink Administrator portal that lets you scale real-time to meet rapidly changing business needs.EarthLink Data Centers are SSAE SOC2 certifiedand staffed with certified security professionals 7/24/365. (CISSP & CISA) EarthLink is a VMware vCloud Powered service provider, and that means seamless interoperability with any other VMware cloud. VMware is the leader in virtualization and cloud infrastructure serving more than 400,000 business worldwide.EarthLink Cloud Hosting Earned the 2013 Cloud Computing Excellence Award from Cloud Computing magazine.
  • I’d like to summarize the following key benefits.
  • The effects of data loss for business are significantForty-three percent of companies that experience a major data loss do not reopen (DTI/Price Waterhouse Coopers) Eighty percent of companies that do not rebound from a data loss within one month are likely to go out of business in the near future (Bernstein Crisis Management) Fifty-one percent of companies are out of business within two years of experiencing a major data loss (University of Texas Center for Research on Information Systems)
  • All customers have access to EarthLink’s myLink IT Service Portal for instant online access to everything relative to the Virtualization Services they have with EarthLink. This portal is the front door to the various control panels, the trouble ticketing systems and the invoicing systems. We post announcement regarding new service opportunities, service upgrades and new cost saving offers.We also provides links to our library of whitepapers, case studies, blogs and other information to keep customers updated on industry trends.
  • EarthLink Cloud Server Backup helps protect your business’s mission-critical information assets. Your data remains intact and quickly recoverable from man-made disasters and when Mother Nature disrupts your data center facility with a hurricane, tornado, ice storm, earthquake or other natural disaster.EarthLink Cloud Server Backup delivers a cost-effective, flexible and easily scalable solution that lets you configure and control your backup policies and procedures online.
  • The Cloud is an ideal place to host your Server Backup. It eliminates backup server capital expenditure, removes the equipment from your data center and frees up your IT staff to spend time on more value-added projects.You subscribe to the amount of storage you need, and its easy to scale in either direction.Choosing EarthLink as your Cloud provider gives you the added security of a SSAE 16 compliant data center and 24/7 security monitoring by our security experts.
  • Some of the key features of EarthLink Cloud Server Backup include:Our backups in a SAN disk environment for instantaneous access and rapid recovery – a far superior alternative to legacy tape backup systems.We mirror your backup data across multiple SAN disks to ensure redundancy.We provide peace of mind, with a system generated daily email confirming that your designated backups have been successfully completed.Your data is encrypted over an 128-bit SSL connection in transit to the data center, and encrypted on the disks during the backup process with 256-bit AES (Advanced Encryption Standard, the U.S. government’s standard for secure encryption), so every disk is protected.
  • All customers have access to EarthLink’s myLink IT Service Portal for instant online access to everything relative to the Virtualization Services they have with EarthLink. This portal is the front door to the various control panels, the trouble ticketing systems and the invoicing systems. We post announcement regarding new service opportunities, service upgrades and new cost saving offers.We also provides links to our library of whitepapers, case studies, blogs and other information to keep customers updated on industry trends.
  • EarthLink Business has established itself as a provider of Virtualization services including Cloud Computing and Cloud Hosting, and now is offering a Cloud Workspace service EarthLink Cloud Workspace is a managed Hosted Virtual Desktop solution that lets you customize and control your desktop environment enabling your employees use any company owned or personal device to make a secure connection over the public internet or your own secure network.
  • This slide highlights the high level of customization available with Cloud Workspace.You get to bring an unlimited number of your own applications to your work space. These can be off-the-shelf titles you have purchased, applications that have been customized for you or applications you have built yourself.We will integrate all these custom apps into your cloud space environment.You also have access to more than 250 applications we have running in our data center. You only need to pay licensing fees.We will install and manage all your installations at the same monthly fee. No additional charges for adding more applications.We will also integrate all your security and end user management policies. You control who has access to each application and specific data files.
  • This slide highlights the high level of customization available with Cloud Workspace.You get to bring an unlimited number of your own applications to your work space. These can be off-the-shelf titles you have purchased, applications that have been customized for you or applications you have built yourself.We will integrate all these custom apps into your cloud space environment.You also have access to more than 250 applications we have running in our data center. You only need to pay licensing fees.We will install and manage all your installations at the same monthly fee. No additional charges for adding more applications.We will also integrate all your security and end user management policies. You control who has access to each application and specific data files.
  • All customers have access to EarthLink’s myLink IT Service Portal for instant online access to everything relative to the Virtualization Services they have with EarthLink. This portal is the front door to the various control panels, the trouble ticketing systems and the invoicing systems. We post announcement regarding new service opportunities, service upgrades and new cost saving offers.We also provides links to our library of whitepapers, case studies, blogs and other information to keep customers updated on industry trends.
  • EarthLink is an experienced and reliable supplier of help desk services with more than 17 years of experience..Today our call center supporting more than 1,000 businesses with more than 80,000 end-users and we resolve more than 40,000 incidents a month.We support businesses across all industry segments, from SMBs to Fortune 500sWe provide a highly responsive service as documented by our performance metrics 70% calls reach a live person in less than 30 secondsOn average all calls reach a live person in less than 60 seconds70% issues resolved and closed on the first call
  • EarthLink is an experienced and reliable supplier of help desk services with more than 17 years of experience..Today our call center supporting more than 1,000 businesses with more than 80,000 end-users and we resolve more than 40,000 incidents a month.We support businesses across all industry segments, from SMBs to Fortune 500sWe provide a highly responsive service as documented by our performance metrics 70% calls reach a live person in less than 30 secondsOn average all calls reach a live person in less than 60 seconds70% issues resolved and closed on the first call
  • This is a sample list of the types of items that are considered Level 1. Client may choose all or some of these and add some of there own.
  • This is a sample listing of items defined as Level 2 support When purchasing Level 2, Level 1 is includedAn easy way to think about what differentiates a level 2 from level 1 item is as follows: A level 2 item typically requires a remote Connection to a server for resolution.
  • Every EarthLink TechCare deployment is customized for each client.The client defines their end user requirements to be supported in their Level 1 and Level 2 services.They select from a menu of service components, and add any other unique support elements desired.We can support 3rd party and home grown applicationsWe document their IT environment of networks, devices, printers, partners, applications, peripherals, and VIPsFor some businesses, this might be their first deployment of a formal help desk process, so we take the time to work with them and help them define escalation thresholds and processes for third party vendors, so that we can ensure a seamless handoff for end-usersWe also help them create the process for ticketing standards and defining severity levels
  • All customers have access to EarthLink’s myLink IT Service Portal for instant online access to everything relative to the Virtualization Services they have with EarthLink. This portal is the front door to the various control panels, the trouble ticketing systems and the invoicing systems. We post announcement regarding new service opportunities, service upgrades and new cost saving offers.We also provides links to our library of whitepapers, case studies, blogs and other information to keep customers updated on industry trends.
  • All customers have access to EarthLink’s myLink IT Service Portal for instant online access to everything relative to the Virtualization Services they have with EarthLink. This portal is the front door to the various control panels, the trouble ticketing systems and the invoicing systems. We post announcement regarding new service opportunities, service upgrades and new cost saving offers.We also provides links to our library of whitepapers, case studies, blogs and other information to keep customers updated on industry trends.
  • Slide objectiveReview the features and benefits of Exchange Online.Talking points Exchange Online provides benefits of cloud-based e-mail with the robust capabilities of an on-premises Exchange deployment.Anywhere Access: Anywhere access to mailbox data from PC, Web, and mobile devices.Large mailboxes users can connect to using familiar tools like Outlook.Enterprise-grade collaboration features such as shared calendars, delegates, conference rooms, and distribution lists.Protection and ComplianceForefront Online Protection for Exchange built-in, which provides premium anti-spam and anti-virus protection.A personal archive that gives you the opportunity to move away from using PST files for storing old emailFlexible e-mail retention policies, and per-user legal hold to retain deleted itemsVisibility and ControlWeb-based management GUI that is easy to use, but powerfulThe ability to manage the Online environment using Remote PowerShellA highly flexible permissions model, which allows you to delegate responsibilities with the IT org, and beyondDeployment flexibility: Migration tools help make the transition to Online smooth, by letting your users take all of their mailbox data with them to the cloud.You can set up coexistence between Exchange Online and your local Exchange Server, so you can move some users Online while keeping others on-premises, and still have your environment look and feel like one organizationYou can use the deskless subscription to give email to your employees with lightweight needs, in cost-effective way.
  • So why should you select EarthLink for your Hosted email solutions.
  • The most experienced and mature Hosted Collaboration service provider, with over a decade of service experienceContinuous innovationTechnology leadershipSecurity focus Delivering functionality, familiarity and security of on-premise Exchange with the convenience and cost-effectiveness of the cloudReal Single Sign-On without ADFS 2.0“Come as you are”Bring your own Security (BYOS)Authentication to any version of Active DirectoryOutlook 2003+ supportSupport for Public Folders, no requirement to implement SharePointEnhanced Email Archiving and AntiSpam with Symantec.cloud (Aka: LiveOffice MessageLabs respectively)Comprehensive infrastructure services to meet mid-market enterprise requirements:24 X 7 Helpdesk, Unified Endpoint Management and Security, Eliminates multi-vendor issues (integration, support, etc.)
  • Your PCs/Macs are under constant attack from the Internet and the threats are coming faster and increasingly automated and more distributed. For an internal IT team, it’s on ongoing battle to keep up, and this likely isn’t what you want your team spending their time on. Instead, you can leverage EarthLink experience and tools to secure PCs/Macs in your environment.EarthLink Core Protection Suite (CPS), made up of best in breed technologies, helps ensure your PCs/Macs are kept current with virus and spyware definition updates and critical security patches. The result is faster, smarter endpoint protection.EarthLink delivers an endpoint management and security solution that enables your team to view the health of all managed endpoints on your network from a single pane of glass. As threats emerge, EarthLink CPS enables rapid remediation,By automating time-intensive tasks across complex networks, you can control costs while reducing risk and supporting your compliance requirements. EarthLink CPS can be deployed in days for any network size or configuration, providing a very rapid return on investment.
  • So why should you select EarthLink for your Hosted email solutions.
  • We obviously have customers in many vertical markets, but retail is EarthLink’s #1 focus. This focus extends beyond just sales & marketing. It’s about getting all of our functional organizations aligned to support the unique needs of retailers - from developing products specifically for retail to aligning support with peak holiday seasons to making sure our sales and sales engineering organizations can address retail-specific challenges. You’ll see examples of this throughout this presentation, which will provide you with an overview of our retail solutions.
  • So let’s change gears here and take a look at PCI compliance.What exactly is PCI compliance and does it really matter?In a nutshell, it’s a required way to reduce the risk of credit card theft and YES, unlike many requirements out there, it really does matter.There’s a lot of confusion and mis information about PCI compliance. To begin, let’s address who it applies to…..the answer….every business, large or small, that accepts a credit card must be PCI compliant. If you’re a small restaurant owner and haven’t heard about PCI compliance from your bank yet, you will….and sooner rather than later. In the early days of PCI compliance, the banks focused on inspecting compliance with the largest retailers…those with more than 1 million credit card transactions in year. However, since smaller victims are the preferred target, banks are spending more time and effort to inspect the level of PCI compliance with small businesses like restaurants. We’re getting calls from many restaurants who received a letter from the bank asking them for a copy of their PCI self-assessment questionnaire. Other banks are placing a “PCI non-compliance” fee on the monthly statement until the restaurant proves their compliance.PCI compliance is NOT a government regulation. However, don’t let that convince you that it doesn’t have teeth. It does! All the credit card companies and banks adhere to PCI compliance. And the rules, fines, and pass through costs are very real.Another misconception out there is WHO is accountable for PCI compliance. It’s not equipment vendors. If there’s a breach, 100% of the accountability is passed to the business owner.So you might be wondering, does PCI compliance really work?In other words, if you’re PCI compliant, can you still get breached? The answer is YES. However, statistics clearly show that being PCI compliant significantly reduces the chance that your restaurant will be a victim. The standard does a great job of addressing vulnerabilities. Becoming PCI compliant really means that you’re paying serious attention to security. And when you’re paying serious attention, the risk of becoming a victim is greatly diminished.
  • As for the PCI requirements themselves, think of them as layers to on an onion. At first glance, it doesn’t seem like much. There are just 6 control objectives which arebuild and maintain a secure network, 2 protect cardholder data, 3, maintain a vulnerability management program, 4, implement strong access control measures, 5, monitor and test networks, and 6, maintain an information security policy.Not bad, right?…well, then those objectives than turn into 12 requirements which are commonly referred to as the “the digital dozen”. 12 is still a management number. Where it becomes overwhelming for most restaurant owners is when you dive into the annual self assessment questionnaire. In order to address the digital dozen, the business owner must answer over 200 detailed questions. And many of those questions are of the technical variety.It’s no wonder then, why the vast majority of restaurants are not PCI compliant. They simply underestimate how long it will take and the resources required to fully meet the requirement.
  • Symantec and Ponemon Institute, Cost of a Data Breach Report
  • These are the NRC charges.Every customer pays the $200 set-up fee.If the customer wants to order a unique toll free number for us, then the one time charge is $1,000 with an annual renewal fee of $500 for every year they continue with the service.If the client requests items that are deemed beyond the standard scope we would inform them of those costs and get their approvals before spending and only then pass the costs trough to them as a pre-approved NRC.

Transcript

  • 1. Introduction and IT Services Overview
  • 2. EarthLink In the News EarthLink Business Ranks #1 on MSPmentor’s List of Top Managed Service Providers! “EarthLink has quietly transformed itself from an ISP…into a full-blown MSP. Big areas of focus include managed voice, cloud hosting and integrated voice and data services.”
  • 3. The EarthLink Transformation 2006 - Present 8 Acquisitions Data Center Services 2013 Tech Care Services Hosted Security Services Network Services Network Acquisitions Beginning in 2006 Back Up ISP 5M Consumers MPLS Mgd Router Hosted Voice 1994 New Edge Deltacom One Com Copper / DSL T1, N x T1 Fiber DS3 / OCx / GigE IAAS / SAAS / PAAS Server Virtualization Co-Location DR/ Business Continuity Hosted Exchange Dedicated Exchange Cloud Workspace (VDI) Mgd Firewall IDS / IPS Asset Mgmt. VPN Access IT Help Desk VIP support levels Online reporting • Trouble ticketing 9 -5 Support 24 /7 Option Customizable • • Ranked #1 MSP (Managed Services Provider) in the U.S.A. by MSP Mentor Over 3,000 employees $1.1B of $1.4B in Business Customers 150,000 Business Customers
  • 4. Deep industry expertise Financial Services Transport & Logistics Retail Other Industries Government Healthcare
  • 5. EarthLink North American Private Network 5 Proprietary and Confidential
  • 6. Strong and Well Recognized Brand Name Recent brand name study of IT professionals shows EarthLink has the highest brand recognition amongst SMB focused communication providers AT&T 86% Verizon 76% Sprint 68% Qwest 57% EarthLink 43% Windstream 29% Level3 28% XO 24% PAETEC 23% twTelecom 22% Cbeyond 19% MegaPath 19% Source: 2010 B2B Telecommunications Study
  • 7. Why EarthLink IT Services? EarthLink Business helps customers simplify the complex Free up IT staff to focus on strategic issues Security experts with CISSP® and CISA® certifications, demonstrating vast breadth of knowledge and experience in audit, control, and security. Secure, reliable operations IT services housed in data centers with 99.999% uptime and 24/7/365 monitoring. Reduce expenses with integrated services EarthLink Business offers flexible services and a comprehensive approach spanning IT, voice and data, with the convenience of a single provider.
  • 8. EarthLink Product Portfolio Sell across all verticals from small to large enterprises. More opportunities to generate revenues! myLink™ Customer Control Point Core Portfolio Differentiators • Data Center Services Colocation Infrastructure Management Virtual Datacenter Virtualization Services Application Services Cloud Hosting Cloud Workspace Disaster Recovery Dedicated Server Cloud Server Backup Web Hosting Secure Email Email Encryption Email Archive Secure File Sharing 365+ Hosted Collaboration Suite Hosted CRM Security Services Managed Support Service Managed Colocation Managed Cloud Hosting EarthLink TechCare Endpoint/MDM Infrastructure Management Professional Services One Stop Shop for Evolving IT Needs • Service Model and Customer Resources • Private Cloud, Secure Networking via Distributed Access Network • Control Point / myLink™ Toolset Managed Firewall, Secure Remote Access, Asset Management, Laptop Security, PCI Compliance IP Voice and Data Services MPLS Networks, Hosted VoIP, Internet Access, Integrated Voice & Data, SIP & PRI
  • 9. EarthLink Cloud Hosting
  • 10. Next Generation Cloud Data Centers: Built on Nationwide Private MPLS Network
  • 11. EarthLink Next Generation Cloud Hosting
  • 12. Support Options for Public Cloud Servers
  • 13. Control Panel - Cloud Server Management • • • • • Build, start, stop, backup or delete cloud servers directly from the control panel. Schedule and review nightly backups. Set up administrators with role-based access. Connect to applications and your network Expand your computing environment to EarthLink Cloud with our vCloud Powered service vCloud Director 5.1
  • 14. Control & Manage Your Services • • • • • • Dashboard with status updates to products and service tickets Service overviews and product drill downs Customized tools and control panels: vCloud Panel Invoice presentation and payment online, access to past invoices Submit and manage service tickets Online Knowledge bases, whitepaper library, expert blogs and latest announcements myLink IT Services Center
  • 15. Private Cloud Hosting - Managed Services Managed Services Silver Network Support Yes Power Support Yes Features: Hardware Support Yes • Certified server engineers and IT staff Server Reboot Backup Management Restore Unlimited Yes 2 Basic Monitoring (ping) Yes 24/7 Emergency Support Yes • Support for hardware, software, operating systems and IT infrastructure • 24/7/365 monitoring and assistance
  • 16. Sample VCloud Enterprise Pricing
  • 17. Ciao Bella Business Challenges • Aging Servers, slow performance on mission-critical applications • Unreliable email provider, frequent outages • No dedicated IT staff • Controller spent too much time Business Benefits • Avoided $80K of CAPEX • Improved application performance • Increased security The Solution • Reliable email service • • Eliminated need for local maintenance troubleshooting IT infrastructure All servers and applications on Cloud contracts Hosting platform in EarthLink Data Center • Migrated entire NJ data center to EarthLink • Platinum Level of Managed Services • Migrated email to EarthLink Secure Email • Allows controller to focus on his duties instead of trouble shooting IT • Business continuity
  • 18. Private Cloud Hosting
  • 19. EarthLink Private Cloud Hosting • • • • • • • • Consultative support to help you design a customized solution Pre-packaged CPU & RAM configurations, with N+1 redundancy. Multi-layered security, self-healing cloud architecture, and automatic server failover Instant scaling and Cloud Server Management through VMware vCenter SSAE 16 SOC 2 certified data centers 10 MB Internet bandwidth and 2x bursting 10G High Availability SAN Storage Data backup protection via CommVault • Businesses running VMware typically save 50-70% on overall IT costs by consolidating their resources
  • 20. EarthLink Next Generation Cloud
  • 21. Next Generation Cloud Data Centers: Built on Nationwide Private MPLS Network
  • 22. vCenter Server • • • Centralized management of VMware virtual infrastructure IT administrators can ensure security and availability, simplify day-to-day tasks, and reduce the complexity of managing virtual infrastructure Allows integration of physical and virtual management tools for maximum flexibility
  • 23. Private Cloud Hosting - Managed Services Managed Services Silver Network Support Yes Power Support Yes Features: Hardware Support Yes • Certified server engineers and IT staff Server Reboot Backup Management Restore Unlimited Yes 2 Basic Monitoring (ping) Yes 24/7 Emergency Support Yes • Support for hardware, software, operating systems and IT infrastructure • 24/7/365 monitoring and assistance
  • 24. FlexCloud Hosting
  • 25. EarthLink FlexCloud Hosting • Create secure IT environments for individual business units • Monitor and optimize server utilization across multiple cloud environments • Reduce costs of server sprawl by pooling resources • IT team maintains complete control with portals and dashboards. • Create separate public and private virtual environments to meet your security and compliance requirements • Intrusion Detection and Prevention with reporting • Customize firewall rules for enhanced security and compliance • Managed Data Protection and Disaster Recovery • FlexCloud Assessment establishes a baseline resource level • Ability to burst when additional resources required • Fully managed service options
  • 26. Reduce server sprawl costs by creating multiple business units in same Cloud • IT controls entire Cloud environment – Administrative portal for complete control – Create and allocate compute resources for multiple business units – Authorize business unit resource requests • Control Server sprawl by allocating resources across multiple business units/groups – – – – Track costs internally and charge back on individual business unit basis Business units control their own IT environment via User Portal User Portal provides business unit monitoring and reporting Deliver business unit application and group level SLAs
  • 27. FlexCloud Hosting - Customizable Security Configurations • Create separate public and private environments – Securely segment Public/Private VMs and networks – Physical separation on different compute blades – Access private VMs via secure MPLS or VPN • Flexible Firewall functionality with Data Center Firewall – Intrusion Detection and Prevention (IPS) with reporting – Create site to site VPNs – Customize Firewall rules
  • 28. FlexCloud Utilizes the Micro-VM Concept The Micro-VM:  Defined as 200Mhz of CPU and 768MB of Memory Traditional Virtualization Solutions are based on fixed allocations of processor and memory size for each application or workload Micro Virtual Machine eliminates traditional constraints on resource deployment Micro-VMs are dynamically allocated by the FlexCloud management system allowing VM headroom to be saved, bringing up to 30% reductions in both virtual and physical assets required.
  • 29. Optimize Server Utilization Cloud Hosting FlexCloud Hosting Virtual Machine (VM) Based Micro-VM Based Convenient . Easy for small number of VMs. Optimize resources for cost efficiencies across IT environment for larger number of VMs
  • 30. Bursting - Consumption-Based Pricing Cloud Hosting FlexCloud Hosting Virtual Machine (VM) Based Micro-VM Based Capacity sized for guesstimated peak demand BURST CAPACITY SUBSCRIPTION LEVEL RESOURCES CONSUMED RESOURCES CONSUMED SAVINGS 95TH PERCENTILE USAGE WITH BURSTING BASELINE CAPACITY Minimum commit rates are established, with the ability to burst past those rates MONTHLY USAGE MONTHLY USAGE
  • 31. IT Administrator & Business Unit Portals • myLink Portals • Administration portal provides overarching resource control • Service Catalogs can be customized on a per user or organizational basis • Business User portal provides usage reporting and alerts • Enable cost containment / management across business units Admin Portal Services Catalog Business-User Portal
  • 32. myLink FlexCloud Business User Portal • • • myLink FlexCloud Portal provides a comprehensive dashboard of real-time cloud activity Monitor overall cloud workload performance by viewing real-time consumption and application-level monitoring metrics Role-based access allows administrators to grant user access to certain virtual datacenters with pre-determined policies
  • 33. FlexCloud Hosting Managed Services Options • Bronze Level service is included • Upgrade to more comprehensive levels Bronze Silver Gold Platinum Network Support Yes Yes Yes Yes Power Support Yes Yes Yes Yes Hardware Support Yes Yes Yes Yes 1 Unlimited Unlimited Unlimited Yes Yes Yes Yes Yes Yes Yes Advanced Monitoring Yes Yes OS Installation Yes Yes OS Patches & Security Updates Yes Yes Antivirus Services Yes Yes OS Reloads Yes Yes Server Reboot 24/7 Emergency Support Basic Monitoring (ping) Backup Management Restore Yes Yes Yes Yes 1 2 3 5
  • 34. Next Generation Cloud Data Centers: Built on Nationwide Private MPLS Network
  • 35. FlexCloud Hosting – EarthLink Next Generation Cloud
  • 36. EarthLink FlexCloud Hosting • • • • • • • FlexCloud Assessment Consultative support to help you design a customized solution Multi-layered security, self-healing cloud architecture, and automatic server failover Scaling and Cloud Server Management through User Portals Hosted in SSAE 16 SOC2 certified data centers CommVault Enterprise backup Disaster Recovery option Cloud Computing Excellence Award recognizes companies that have most effectively leveraged cloud computing in their efforts to bring new, differentiated offerings to market. • • • • • • • • 10 MB Internet Bandwidth Bursting of compute resources 10G NetApp SAN storage Data Center Firewall Intrusion Detection and Prevention Managed service option 99.99% uptime guarantee 24/7/365 monitoring
  • 37. FlexCloud Hosting Key Benefits • • • • • • • • Optimize server utilization and control server sprawl Create separate business unit cloud environments Business unit user controls Complete IT control with Administrator portal Customize security policies to meet industry compliance Create Public and Private facing environments Eliminate CAPEX Reduce on-premises data center & IT operating expenses
  • 38. Cloud Disaster Recovery
  • 39. Can You afford a Disaster? 43% Forty-three percent of companies that experience a major data loss do not reopen1 80% Companies that do not rebound from a data loss within one month are likely to go out of business in the near future2 51% Companies are out of business within two years of experiencing a major data loss3 100% Organizations have experienced application and data loss over the past year4 78% Cause of lost data was IT systems failure4 Sources: 1. DTI/Price Waterhouse Coopers 2. Bernstein Crisis Management 3. University of Texas Center for Research on Information Systems) 4. CA Technologies survey 12/2011
  • 40. Disasters Strike without Warning Super Storm Sandy had Widespread Impact • 650,000 houses destroyed or damaged • 8.5 million without power for weeks • Severe damage to businesses in NJ • 19,000 NJ businesses sustained damage of $250K or more • Total business losses at $8.3 billion Source: Tropical Cyclone Report Hurricane Sandy (AL182012)
  • 41. Cloud Disaster Recovery Take advantage of the Cloud • Disaster recovery protection of data, applications and operating systems • Continuous real-time replication • Supports multiple IT environments - physical and virtual servers • Minimal expense for replication server environment, no CAPEX • Pre-configure failover environment – only pay for full resources if needed • Geographic diversity in the event of a widespread disaster • Recovery from any outage though a single console Your data is secure in EarthLink Data Centers • SSAE 16 compliant data centers and certified security staff
  • 42. An Affordable Solution Disaster recovery of your data, applications and operating systems. An affordable cloud based server that replicates your primary server environment and can be quickly scaled to fully replace your primary servers to get your business back up and running.
  • 43. Sample Cloud DR Pricing
  • 44. Business Continuity in Action Super Storm Sandy • Super storm Sandy hits NJ in October 2012 • Two–week power outage at NJ headquarters Ciao Bella stays in business • Servers/applications and email stayed fully operational in EarthLink Data Center • Nationwide sales team able to submit orders Distribution centers able to ship & invoice “If we didn’t move to cloud services, we would have been out of business during the hurricane.” orders Bob Serchuk, Controller, Ciao Bella for production in Oregon •
  • 45. Cloud Server Backup
  • 46. EarthLink Cloud Server Backup • Protect your business’s mission-critical information assets. • Rapid recovery from man-made and Mother Nature’s disasters – server crashes, fires, hurricanes, tornados, ice storms, earthquakes. • Easy to use wizard to set your own backup schedules and priorities • Define your levels of backup – incremental, full system, real time, full hardware
  • 47. Cloud Server Backup Take advantage of the Cloud • Eliminate the capital expense of purchasing new storage units • Reduce data center costs, no IT staff support requirements • Pay for only what you need, six standard options from 50 GB to 2 TB • Implement best practices for data retention and backup to satisfy compliance requirements Your data is secure in EarthLink Data Centers • SSAE 16 compliant data centers and certified security staff • Security monitoring 24/7 provides immediate remediation from viruses and malicious intruders
  • 48. Cloud Server Backup Features • Instantaneous on-line access to data – replicated on disks, not tape • Data remains intact and recoverable for disaster recovery protection • Daily email confirming that your data has been successfully backed up • Fully mirrored replication of your data across multiple SAN disks • Runs on Windows, Linux, Mac OS X and Unix • RAID 10 SAN Storage • 256-bit AES encryption for data at rest (in storage) • 128-bit SSL encryption for data in transit • SQL Backup
  • 49. Sample Cloud Server Backup Pricing
  • 50. EarthLink Cloud Workspace
  • 51. Our Hosted Virtual Desktop Solution EarthLink Cloud Workspace: A customized cloud workspace environment for you to control your business applications and data with secure access for all your employees from anywhere, from any device, via any internet or private MPLS connection. Your virtual office wherever you are.
  • 52. EarthLink Cloud Workspace - Benefits Dramatically Reduce Costs • Reduce operating costs and eliminate capital expenditures by eliminating onsite servers, software and maintenance • Reduce facilities, power/cooling, and IT staff expenses • Invest savings in business opportunities Support mobile and telecommuting workforce • Increase employee productivity • BYOD ―Bring Your Own Device‖ • Secure access to files, applications and email from Internet or private MPLS Business Continuity • Fully redundant data storage and routine backup • Disaster recovery protection Reduce Complexity • Centralized IT infrastructure • Eliminate complex security challenges to protect your client’s confidential information • Easy-to-use administrative portal to manage security settings
  • 53. EarthLink Cloud Workspace - Features • Customize your managed desktop solution with applications and software of your choice • More than 250 best-in-class applications, only pay licensing fees • Unlimited installation and management of applications • Customized directory permissions and security policies • PCs, Laptops, MACs, Tablets, Smartphones, any Internet access device • Security monitoring 24x7 for virus and malware protection • End User authentication and encryption • MS Windows included, MS Office available, customer supplies all others • Disaster Recovery - fully redundant data storage and routine back-up
  • 54. Cloud Workspace Case Study Business Situation: • Student Transportation Industry • Small IT Staff • One office location • Rapid Expansion Plans Business Challenges: Cloud Workspace Results: • 40 acquisitions • 150 new offices • Integration of business apps • Minimize IT investments • $300 million revenue business • Supports 5,000 end-users • Running ~ 50 applications • IT staff of 4 • IT saving of $7.6 million annually
  • 55. Sample Cloud Workspace Pricing
  • 56. EarthLink TechCare
  • 57. Why EarthLink Help Desk? Fully Outsourced & Managed Solution • 100+ Technical Experts support full range of end-user issues • No investments in capital, staff or training • Best-in-class fully redundant telecommunications systems • ITIL best practices – consistent high quality experience • North American based technical experts – an on-shore solution • On-line reporting, statistics and client satisfaction reports • Level 1 service with optional Level 2, 24/7 or 9/5 coverage
  • 58. EarthLink TechCare Experienced & Reliable • Supporting more than 1,000 businesses • Supporting more than 80,000 end users • Resolving more than 45,000 inbound incidents a month • Mature process – 18 years of experience • Supporting all types of businesses - from SMB to Fortune 500 Responsive • 70% calls reach a live person in less than 30 seconds • On average all calls reach a live person in less than 60 seconds • 70% issues resolved and closed on the first call
  • 59. EarthLink TechCare • Qualified – Certified Technical Call Center • Help Desk Manager Certification • STI Call Center Manager Certification • ITIL Best Practices • A+ Certified Professionals • Network + Certified Professionals • Security + Certified Professionals • Microsoft Certified Professionals • Cisco Certified Professionals • Novell Certified Professionals • Citrix Certified Professionals • VMware Certified Professionals
  • 60. EarthLink TechCare Level 1 support: sample list • Workstation troubleshooting and triage • Support for Windows based desktops and supported applications • Support for custom/vertical applications if support documentation is provided • Network/Internet connectivity issues • Desktop peripheral hardware: Printers, Keyboards, Monitors, Mouse, Barcode readers, etc • Basic “how to” questions • Escalation • Includes access to EarthLink portal for reporting • Output to ticketing system, e.g. Autotask • Connectivity, POS, OS, Remote Access, Peripherals, Spyware, Anti Virus, after hours answering service
  • 61. EarthLink TechCare Level 2 support includes Level 1 plus issues that require remote Connection to a server for resolution: sample list • Server based password resets • User add, moves, changes in Active Directory • User Administration of MS Exchange or hosted e-mail applications • Supported applications as defined during on boarding process • Firewall troubleshooting (with documentation) • Server OS diagnostic and troubleshooting • The help desk will troubleshoot server operating system problems, document and recommend changes/patches
  • 62. EarthLink TechCare • Custom Build • You define end user requirements to be supported in your Level 1 and Level 2 service • You select from a menu of service components and add any other unique support elements desired • We can support 3rd party and home grown applications • We document your IT environment of networks, devices, printers, partners, applications, peripherals and VIPs • We help you define escalation thresholds and processes for third party vendors, and we ensure a seamless handoff for end-users • We help you create the process for ticketing standards and defining severity levels
  • 63. TechCare Level 1 Pricing
  • 64. Managed Security
  • 65. Managed Security • Shift the burden of security management to EarthLink Business • Provide an outsourced security solution with 24/7 monitoring, protection and support • Reduce the amount of internal human resources needed to manage network security and administration Empower your business • Lower upfront capital resources • Simplify IT management • Rapidly scale up and down Lower the time and cost of managing day-to-day IT operations, and free your IT budget and staff to focus on strategic initiatives.
  • 66. EarthLink Managed Security Solutions • Managed Security provides a comprehensive suite of security services to manage and protect your network assets – Managed Firewall • Hosted Network Security • Managed Premises Firewall • Data Center Firewall – Secure Remote Access – PCI Compliance Validation – Cloud Backup & Recovery Solutions • Cloud Disaster Recovery • Cloud Server Backup
  • 67. Managed Firewall • Three options are provided for firewall services – Hosted Network Security • Designed for 6+ sites with MPLS – Managed Premises Firewall • Designed for 1+ sites – Data Center Based Firewall • Designed for Hosted Solutions or Colocation customers Secure managed firewall to reduce Internet threats by stopping both inbound and outbound security threats. We lower cost and ensure that your most valuable and confidential information stays secure.
  • 68. Hosted Network Security • Hosted Network Security provides firewall services via the EarthLink Business network – Only available via EarthLink MPLS services of 6+ locations – Redundant network architecture built on Fortinet FortiGate platform • Atlanta, GA • Sunnyvale, CA
  • 69. Managed Premises Firewall • Managed firewall based on customer premises • Industry leading firewall devices from Fortinet:
  • 70. Data Center Firewall • Protection against malicious threats, data theft and unauthorized access • Unlimited standard configuration changes • Complete security reporting • Intrusion Prevention Service • Config backup and restore • Gateway Antivirus • Application Control • Performance guarantees • Log retention • 24x7 support
  • 71. Managed Firewall Features Hosted Network Security Managed Premises Firewall Data Center Firewall Stateful inspection x x x Antivirus and antispam x x x Intrusion detection and protection x x x URL and content filtering x x Category Based filtering x x Application control x x x Unlimited policy changes x x x Monthly reporting x x x Self-serve portal x On-demand reporting x Configuration backup and restore x x x 24/7/365 device/availability monitoring x x x x x x Features Available: Performance and availability management
  • 72. Firewall Reports • Hosted Network Security, Data Center Firewall and Managed Premises Firewalls all offer reporting features • Hosted Network Security has a self-serve portal for on-demand reporting and changes • Examples of reports available: – Basic Security Report – Bandwidth Analysis Report – Web Filtering Reports – Forensic Analysis Report – Threat Analysis Report
  • 73. Sample CPE Firewall Pricing
  • 74. Professional Services • • Cloud Assessment Cloud Migration
  • 75. Cloud Assessment Needs Ensuring your IT infrastructure is delivering maximum business benefits Do you know how your business and IT department can best benefit from Cloud IT Services? A Cloud Assessment details how your business will benefit and includes a future Cloud design and migration strategy. Need help from experienced Cloud & IT experts to define business requirements and create a plan? Our IT consultants will define your business and Cloud requirements , identify risks, and present a plan to meet your objectives
  • 76. Cloud Assessment Needs Ensuring your IT infrastructure is delivering maximum business benefits Do you know how your business and IT department can best benefit from Cloud IT Services? A Cloud Assessment details how your business will benefit and includes a future Cloud design and migration strategy. Need help from experienced Cloud & IT experts to define business requirements and create a plan? Our IT consultants will define your business and Cloud requirements , identify risks, and present a plan to meet your objectives
  • 77. Cloud Assessment EarthLink’s Cloud Assessments are designed to help your company analyze, design and plan a move to the Cloud, from a simple implementation to an overall strategy that will quickly maximize the benefits of moving to the Cloud. Leverage the Cloud to achieve the following benefits: • Increase IT agility and scalability • Disaster recovery and security protection • Eliminate CAPEX and reduce operating expense • Increase IT staff productivity – focus on revenue generating projects • Stay current on technology as refreshes and upgrades happen within the Cloud 78
  • 78. Cloud Migration EarthLink’s Cloud Migration ensures a smooth, low risk transition to the Cloud that fits your timeline, and achieves your future IT design. Cloud Migration delivers the following benefits: • Seamless transition • Experienced Engineers planning and executing project • Expedite your time to value • Minimize disruptions and support required form your IT staff 79
  • 79. EarthLink 365+
  • 80. EarthLink 365+ A Complete Cloud Collaboration Solution Familiar Industry leading applications: – Microsoft® Exchange - hosted messaging solution that delivers the capabilities of Microsoft Exchange Server as a cloud-based service. It gives users rich and familiar access to email, calendar, contacts, and tasks across PCs or Macs, the web, and mobile devices. • – Microsoft SharePoint® – collaboration software to simplify business intelligence, content management, search, and sharing for intranet and internet sites • – Microsoft Lync™ – a single interface unifying voice communications, IM, and audio, video, and Web conferencing
  • 81. Hosted Exchange – Key Features & Benefits Protection and Compliance Visibility and Control Deployment Flexibility
  • 82. Hosted Collaboration Suite (HCS) Offline Email (OST) & Personal Folders (PST) Support P Shared Contacts, Calendars, Tasks & Folders P Full Public Folder Support & Resource Mailboxes P Single Mailbox & Single Item Recovery Optional P Enterprise Global Address List SharePoint Secure IM Exchange EarthLink 365 + Hosted Collaboration Suite P Secure Instant Messaging & Collaboration P Secure Document Management & Collaboration P Secure Web Access P P P SaaS Malware Protection (Multi-engine / multi-layered) P P P Secure Web-based Access P P P 24x7 Staffed Monitoring as a Service (MaaS) P P P Change Management (SOC 2 Type II Certified) P P P Wireless Sync (ActiveSync, Good & Blackberry (Rim)) P • Flexibility No requirement to upgrade from Outlook 2003, any version Personal Archive (Virtual PST) P of Active Directory. Optional services are 24x7x365 Helpdesk and Discovery Archive (eDiscovery) P Email Archiving Solutions among others P Compliance Archive (SEC/FINRA)
  • 83. EarthLink 365+ Advantages Enterprise Class Collaborations Solutions • • • • • • • Real Single Sign-On™ for any version of Active Directory Antivirus/Antispam protection included Migration support included Complete control with on-line portal Experts maintain and manage your email platform No CAPEX or internal IT support required Award winning service 2013 IBM Tivoli Support Team Award: of the Year – Excellence in Outstanding excellence in delivering exceptional business value with Tivoli software. Computer delivering achievement Software & CenterBeam was recognizedcustomer Endpoint and Mobility Solution. exceptional in for Best Services business value satisfaction Category 84
  • 84. EarthLink 365+ Hosted Exchange Features vs. MS 365 Category Feature Client Access Outlook 2003 support ✓ ✓ ✗ OWA login: public/private radio buttons ✓ ✓ ✗ Blackberry application push; advanced settings ✓ ✓ ✗ Hierarchical address book ✓ ✓ ✗ Global Address List segmentation ✓ ✓ ✗ MAPI/CDO access ✓ ✓ ✗ Custom OWA themes, logos, add-ins ✓ ✓ ✗ Public folders ✓ ✓ ✗ Directory Applications Exchange EarthLink on-prem 365+ MS 365
  • 85. EarthLink 365+ Hosted Exchange Features vs. MS 365 Category Feature Administration PST import and export service Provision users in multiple datacenters Multiple on-premises AD forests Resource forest topologies Compliance Archiving Exchange 2007-style Managed Folders GUI for creating Retention Policies Multi-mailbox search: export to PST Security S/MIME Control in OWA (IE Only) Exchange EarthLink on-prem 365+ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ MS 365 ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗
  • 86. EarthLink 365+ SharePoint Features vs. MS 365 Category Feature Share EarthLink MS Point 365+ 365 On-prem Administration Provision users in multiple datacenters ✓ ✓ ✗ Multiple on-premises AD forests ✓ ✓ ✗ Resource forest topologies ✓ ✓ ✗ Security Separate Web Application (Optional) ✓ ✓ ✗ Composites Business Data Connectivity Services ✓ ✓ ✗ Content Word Automation Services ✓ ✓ ✗ Sites Secure Store Service ✓ ✓ ✗
  • 87. EarthLink 365+ Lync Features vs. MS 365 Category Feature Lync Onprem EarthLink 365+ MS 365 Administration Provision users in multiple datacenters ✓ ✓ ✗ Multiple on-premises AD forests ✓ ✓ ✗ Resource forest topologies ✓ ✓ ✗ Security Archiving IM Archiving (Optional) ✓ ✓ ✗ Federation / Public Internet Connectivity Windows Live, AOL , Yahoo ✓ ✓ ✗
  • 88. End-user Helpdesk Support Option • 24x7 Live IT Support for EarthLink 365+ end users • North American-based single point-of-contact for all of your users IT-related issues • Staffed by highly trained customer care specialists, who would generally be considered Level 2 support agents • Certifications in Microsoft®, Apple® and mobile device technologies • Very first person you talk to will likely be able to resolve your issue • And if not, subject matter experts are standing by
  • 89. Why EarthLink 365+ • Experience - EarthLink acquired CenterBeam, the original developer of Hosted Multi-tenant Exchange in 1999, 14 years experience • Real Single Sign-On™ - with any version of Active Directory. No requirement to upgrade to ADFS 2.0 and AD 2008 • Security - Symantec Cloud (MessageLabs) for antispam • On Boarding - Migration support included for seamless transition • End User Support - Helpdesk Support option for enhanced productivity • Flexibility - No requirement to upgrade from Outlook 2003, any version of Active Directory. Bring your own security. • Flexibility No requirement to upgrade from Outlook 2003, any version • of Active Directory. Optionalinclude Email Archiving and Encryption and Compliance - Optional services services are 24x7x365 Helpdesk Email Archiving Solutions among others
  • 90. Unified Endpoint Management and Security Mobile Device Management
  • 91. Endpoint Management Core Components • Endpoint Security for all PCs/Macs in your environment • EarthLink Core Protection Suite (CPS) helps ensure your PCs/Macs are kept current with virus and spyware definition updates and critical security patches for faster, smarter endpoint protection. • View the health of all managed endpoints on your network from a single pane of glass. • As threats emerge, EarthLink CPS enables rapid remediation • Automating time-intensive tasks across complex networks, lets you can control costs while reducing risk and supporting your compliance requirements.
  • 92. Endpoint Offerings for Mac & PC EP Security EP M&S Unified Endpoint Management & Security Offerings SaaS Anti-Malware (Anti-Virus/Spyware) Protection P P SaaS Patch Management P P SaaS Tools Self-healing for CenterBeam P P SaaS Asset Tracking (Dashboard) P P Event Notification (Notify Only) P P Event Management (Receive, Log, Classify & Track)  P Incident Management & Remediation  P SaaS Software Distribution  P SaaS Automated Hard Drive Defragmentation  P CenterBeam Continuous Configuration (C3) Management  P 24x7 Staffed Monitoring as a Service (MaaS)  P 24x7 Staffed Helpdesk w/Case Tracking & Reporting  P Legend Data Protection (Streaming Offsite Backup & Recovery)   P Included Web Content Filtering    Optional  N/A
  • 93. Benefits Unified Endpoint Management & Security • Control all policies and security uniformly across all desktop and mobile devices • Cost certainty (scale up/down to meet your business needs) • Always current capabilities (ability to add new users, support diverse new operating systems, leverage best-in-breed tools) • Enhance security posture • 24x7 monitoring & remediation • Asset tracking & reporting via an online dashboard • Around the clock access to subject matter experts for your staff • Performance optimization (keep all endpoints working at optimal speed) • Easily distribute software applications
  • 94. Mobile Device Management • The ―bring your own device‖ (BYOD) revolution, makes it more important than ever to integrate device management into your enterprise management structure. Taking a holistic approach and managing, on a single pane of glass, mobile devices alongside your servers, desktops and laptops ensures consistent application of your corporate security policies across all endpoints that access your network.
  • 95. Mobile Device Management • Protect your mobile devices as they access more and more sensitive applications and data. • Protect your organization from unauthorized or corrupted devices. • Detect security threats such as rooted or jail-broken devices and automatically take countermeasures. • Automatically identify non-compliant devices. • Configure and enforce password policies, encryption, virtual private network (VPN) access and camera use. • Selectively wipe only corporate data such as calendar, email, contacts and enterprise-managed applications when a device is lost or stolen. • Control non-compliance by disabling access to enterprise resources such as email and applications, or by issuing user notifications until corrective actions are implemented. • Discover and understand which mobile devices employees and others connected to the network are using. 96
  • 96. Mobile Device Management iOS Android Windows Mobile Device Management Services 24x7 Staffed Monitoring as a Service (MaaS) P P P Helpdesk w/Case Tracking & Reporting P P P Incident Management P P P Password policies, full device wipe P P P Deny email access, user notification P P P Remote lock/unlock, jailbreak & root detection P P Application inventory, whitelisting, blacklisting P P Enterprise app store P P Track devices and locate on map P P Selective wipe P Device encryption P Configuration of Email, VPN, WiFi P SaaS Asset Tracking (Dashboard) P P P ** Functionality varies by Manufacturer and Device OS, and is limited by the MDM APIs of the Manufacturer ** 97
  • 97. Mobile Device Management Benefits • Provide visibility and policy management via a single pane of glass • Address business and technology issues of security, complexity and bring your own device (BYOD) in mobile environments • Manage enterprise and personal data separately with capabilities such as selective wipe • Leverage a single infrastructure to manage all enterprise devices— smartphones, tablets, desktops, laptops and servers • Support devices on Apple iOS, Google Android, and Microsoft Windows Phone platforms 98
  • 98. End-user Helpdesk Support Options • 24x7 Live IT Support for Unified Endpoint Management and Security or Mobile Device Management • North American-based single point-of-contact for all of your users IT-related issues • Staffed by highly trained customer care specialists, who would generally be considered Level 2 support agents • Certifications in Microsoft®, Apple® and mobile device technologies • Available in 13 different languages to support global work force • Very first person you talk to will likely be able to resolve your issue • And if not, subject matter experts are standing by
  • 99. EarthLink Advantages Enterprise Class Solutions • Integrating desktop/laptop and mobile device endpoint management into a unified environment with consistent policies and controls • Visibility, control and management of all your endpoints via one console • Fully managed by certified experts who maintain and manage the solutions implemented • Helpdesk support to keep your end-users productive • No CAPEX or internal IT support required • Award winning service Support Team of the Year – Computer Software & Services Category Outstanding achievement in customer satisfaction 2013 IBM Tivoli Award: Excellence in delivering exceptional business value 100
  • 100. EarthLink Business PCI Compliance Solution Services
  • 101. What is PCI Compliance?  Definition – Payment Card Industry Data Security Standard (PCI-DSS) 6 Control Objectives  Set up by Visa, MasterCard, American Express, Discover, and JCB to reduce the risk of credit card theft and transfer liability to merchants Core Requirements 12 6 Control Objectives 250+ Audit Procedures Requires mandatory adoption by all businesses that store, process, transmit credit/debit card data
  • 102. PCI Compliance Data Security Standards Requirements 1. Install and maintain a firewall configuration to protect data. Do not use vendor-supplied defaults for system passwords or other security parameters 1 Build and Maintain a Secure Network 2 Protect cardholder data 3. 4. Protect stores data Encrypt transmission of cardholder data and sensitive information across public networks 3 Maintain a vulnerability management program 5. 6. Use and regularly update antivirus software Develop and maintain secure systems and applications 4 Implement strong access control measures 7. 5 Regularly monitor and test networks Restrict access to data by business need to know Assign a unique ID to each person with computer access Restrict physical access to cardholder data 6 Maintain an information security policy 2. 8. 9. 10. Track and monitor all access to network resources and cardholder data 11. Regularly test security systems and processes 12. Maintain a policy that addresses information security
  • 103. Impact of a Breach on a Business 1. 2. 3. 4. Must stop taking credit cards Pay for forensic audit Pay fines and credit card replacement costs Pay to implement remediation actions and for future on-site audits by a Qualified Security Assessor A credit card breach can take months to remediate The average business loses $3,007,015 per breach incident due to customer churn, brand damage, etc. (Symantec and Ponemon Institute)
  • 104. EarthLink PCI Compliance Validation Online Self-Assessment Questionnaire (SAQ) Wizard • assists in selecting the appropriate SAQ and documenting the state of a business’s PCI compliance. Security Policy • maintains a policy that addresses information security for all personnel Web-based e-Learning • provides training for cashiers, management and technical personnel Online Knowledge Base • provides a single place to go for answers about PCI compliance. Quarterly Authorized Scanning Vendor (ASV) Scans • enables self-testing to find areas of exposure, and to perform remediation before performing a subsequent scan for compliance certification $100,000 in Breach Protection • Covers forensic audit provided by a Qualified Security Assessor (QSA) as required by PCI DSS • Covers fines and penalties incurred as a result of the breach
  • 105. Questions? THANK YOU!