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Customer complaints
 

Customer complaints

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For the Shangri-la

For the Shangri-la

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    Customer complaints Customer complaints Presentation Transcript

    • CustomerComplaints
    • Customer Complaints Common Customer ComplaintsFront Desk: Housekeeping:Check in is too slow Room is dirty @ check-inThe room I want is not available Room temperatureDouble Check-in Wifi problems Food & Beverage: Coffee is not hot enough Service is too slow Bill is incorrect
    • Customer Complaints Common Customer ComplaintsFront Desk: Housekeeping:Check in is too slow Room is dirty @ check-inThe room I want is not available Room temperatureDouble Check-in Wifi problems Food & Beverage: Coffee is not hot enough Service is too slow Bill is incorrect
    • Customer ComplaintsArg!
    • Customer ComplaintsHello sir, May I help you?What seems to be theproblem?
    • Customer ComplaintsYes, I am a guest here!!!I just had a nice bath!Now I want to get on theinternet but the Wifi is notworking!!!I am so angry!!!
    • Customer ComplaintsOh don’t worry sir;I can help you withthat.
    • Customer ComplaintsI am so angry, I need toget online and talk tomy mom!!
    • Customer ComplaintsI can understand.Getting online isimportant. Let me askyou, have you usedWiFi @ the Shangri-labefore?
    • Customer ComplaintsNo……
    • Customer ComplaintsFor first time guests itcan be a little difficult.Is your computer on?
    • Customer ComplaintsYes……
    • Customer ComplaintsOk, see the Wifi logo atthe bottom of yourdesktop? Click that andconnect to Shangri-la.
    • Customer ComplaintsI did that, but I am still notconnected…I am so sad…..
    • Customer ComplaintsNo problem. Just open yourweb browser and you will seethe Shangri-la homepage.Just enter your room numberand you will be connected!
    • Customer ComplaintsReally?
    • Customer ComplaintsYes! Have a try!
    • Customer ComplaintsOh It works!!Thank you,thank you!!I will get to talk tomy mom!!
    • Customer ComplaintsIs there anythingelse I can help youwith sir?
    • Customer ComplaintsNo. That is all.Thank you.
    • Customer ComplaintsEnjoy the rest ofyour stay!
    • Customer Complaints Common Customer ComplaintsFront Desk: Housekeeping:Check in is too slow Room is dirty @ check-inThe room I want is not available Room temperatureDouble Check-in Wifi problems Food & Beverage: Coffee is not hot enough Service is too slow Bill is incorrect