Overview0 Introduction0 Literature Review0 Methodology0 Analysis and Findings0 Conclusion
Introduction0 Problem0 Research Question0 Hypothesis0 Approach
Literature Review0 Most Common Services0 Career Services Issues0 Discipline-Specific Career Services0 Kano Model
Self-Stated Importance        Example
Functional & Dysfunctional   Question Examples
Evaluation Table Example
Kano Results Chart Example
Methodology0 Settings and Participants0 Procedure0 Measures
Survey Questionnaire      Example
Analysis and Findings0 Kano Model Analysis0 Self-Stated Importance0 Programs/Services Offered and Not Offered
Customer Satisfaction     Coefficient
Self Stated Importance        Ranking
Programs Offered
Programs Not Offered
Conclusion0 Summary0 Research Questions & Hypothesis0 Best Practices0 Implications0 Limitations0 Questions for Future Rese...
Research Questions &           Hypothesis0 Research Questions   1. What are the most important services or programs for   ...
Best Practices: Must Be0 One-on-one student meetings with an advisor0 Employer hosted information sessions0 Mock interview...
Best Practices: One             Dimensional0 Walk-in advising*0 Student organization advising0 Alumni career services0 Emp...
Best Practices: Attractive0 A professional development course within the engineering  curriculum0 Employer hosted professi...
Implications0 Obvious gaps in services desired and actually offered   0 Example: online student resume database0 Indiffere...
Limitations & Questions for     Future Research0 Time constraint0 Kano model confusing for some participants0 Including mo...
Author Information0 Erica Kosa   0 Lewis University     0 MA in Organizational Leadership Candidate  0 University of Calif...
Best Practices of Engineering Career Services Centers in Higher Education
Best Practices of Engineering Career Services Centers in Higher Education
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Best Practices of Engineering Career Services Centers in Higher Education

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Many universities do not have an engineering-specific career services center. This study defines the importance of discipline-specific career services centers and determines the best practices of an engineering career services center. A literature review was conducted in conjunction with a Kano-modeled survey distributed to career services staff. A total of 23 career services staff participated in the study. The results were tabulated according to the customer satisfaction coefficient. Programs/features were then divided into must-be, one-dimensional, attractive, and indifferent qualities. From these results, a list of best practices was created that current and future engineering career services centers may utilize in order to improve customer satisfaction.

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  • What are the best practices of engineering career services centers in higher education? Two research questions are presented in this paper: 1) what are the most important services or programs for engineering career services center to provide to students and alumni; and, 2) what services or programs do the top engineering schools provide to students and alumni. The hypothesis is that student focused programs or services are offered more frequently than employer and alumni services. Approach: Literature Review, Kano Survey and Analysis
  • Most Common Services-Student services -Alumni services -Employer services Career Services Issues -Diversity of population needs-Measurement of productivity-Reaching studentsDiscipline-Specific Career Services-Overview-Engineering-specific
  • Kano Model-Kano model introduction-Kano model methodology-Benefits and disadvantages of using the Kano model
  • Kano Model-Kano model introduction-Kano model methodology-Benefits and disadvantages of using the Kano model
  • Kano Model-Kano model introduction-Kano model methodology-Benefits and disadvantages of using the Kano model
  • Kano Model-Kano model introduction-Kano model methodology-Benefits and disadvantages of using the Kano model
  • Participants: 23 Career Services Professionals Setting: Online Survey via Google Forms
  • SurveyFunctional & Dysfunctional QuestionsScale: 1) I like it; 2) I expect it; 3) I’m neutral; 4) I can tolerate it; 5) I dislike it. Self-stated importance rankingActually offered?
  • The most important features included: online student resume database or job board accessible to employers, resume, reviews, one-on-one student meetings with an advisor or counselor on career related topics, and career fairs. All of these variables were also in the must-be category. The least important features were also the same features in the indifferent category, a certificate program and online chatting with an advisor or counselor.
  • The majority of services offered within engineering career services centers—those offered by at least 60% of centers according to participants—included: resume reviews, workshops, one-on-ones with students, mock interviews, internship programs, walk-in advising, employer information sessions, career fairs, and student organization advising.
  • Online chatting with an advisor and an online student resume database were the most frequent items not offered by the university. Online chatting and a certificate program were considered indifferent qualities. Two of the features not offered were considered one-dimensional such as walk-in advising, and peer mentoring. A student resume database and placement assistance are must-be qualities. A course within the engineering curriculum is frequently not offered even though it is an attractive quality.
  • Nearly all offered one-on-one counseling or resume reviews, professional development workshops, career fairs, employer information sessions, on-campus interviews, and co-ops or internship programs to help place students. The moderately popular services which most schools offered, but not all, included a resume database or resume book accessible to employers and alumni services. The hypothesis—student focused programs or services are offered more frequently than employer and alumni services—was also confirmed during the literature review.
  • After the must-be qualities are fulfilled, one-dimensional qualities should be addressed
  • In order to be a truly unique center with a strong competitive edge, the center should also focus on offering attractive qualities
  • Best Practices of Engineering Career Services Centers in Higher Education

    1. 1. Overview0 Introduction0 Literature Review0 Methodology0 Analysis and Findings0 Conclusion
    2. 2. Introduction0 Problem0 Research Question0 Hypothesis0 Approach
    3. 3. Literature Review0 Most Common Services0 Career Services Issues0 Discipline-Specific Career Services0 Kano Model
    4. 4. Self-Stated Importance Example
    5. 5. Functional & Dysfunctional Question Examples
    6. 6. Evaluation Table Example
    7. 7. Kano Results Chart Example
    8. 8. Methodology0 Settings and Participants0 Procedure0 Measures
    9. 9. Survey Questionnaire Example
    10. 10. Analysis and Findings0 Kano Model Analysis0 Self-Stated Importance0 Programs/Services Offered and Not Offered
    11. 11. Customer Satisfaction Coefficient
    12. 12. Self Stated Importance Ranking
    13. 13. Programs Offered
    14. 14. Programs Not Offered
    15. 15. Conclusion0 Summary0 Research Questions & Hypothesis0 Best Practices0 Implications0 Limitations0 Questions for Future Research
    16. 16. Research Questions & Hypothesis0 Research Questions 1. What are the most important services or programs for engineering career services center to provide to students and alumni? 2. What services or programs do the top engineering schools provide to students and alumni? 3. What are the best practices of an engineering career services center in higher education?0 Hypothesis 1. Student focused programs or services are offered more frequently than employer and alumni services.
    17. 17. Best Practices: Must Be0 One-on-one student meetings with an advisor0 Employer hosted information sessions0 Mock interviews0 Resume reviews0 Career fairs0 An internship program0 Group workshops of profession development topics0 Placement assistance0 An online student resume database or job board* accessible to employers*Over 50% of study participants reported that this service is not offered.
    18. 18. Best Practices: One Dimensional0 Walk-in advising*0 Student organization advising0 Alumni career services0 Employer hosted technical talks0 A peer mentoring program* *Among the services listed as not offered within career services.
    19. 19. Best Practices: Attractive0 A professional development course within the engineering curriculum0 Employer hosted professional development talks.These 2 features will providethe most influence on highercustomer satisfaction.
    20. 20. Implications0 Obvious gaps in services desired and actually offered 0 Example: online student resume database0 Indifferent qualities can be ignored 0 Leadership certificate within engineering 0 Online chatting with advisors0 Beginning framework for an engineering career services center model
    21. 21. Limitations & Questions for Future Research0 Time constraint0 Kano model confusing for some participants0 Including more participants to increase external validity0 Surveying students and employers0 Exploration of attractive features
    22. 22. Author Information0 Erica Kosa 0 Lewis University 0 MA in Organizational Leadership Candidate 0 University of California San Diego 0 Manager,Team Internship Program0 Contact 0 Email: ericakosa@gmail.com 0 Website: http://www.linkedin.com/in/ericakosa 0 Phone: 858-822-6772

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