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Stein-Ivar Aarsæther, 2010-09-22


    A collaborative intranet for ABB
    Experiences using SharePoint 2010

© ABB Group...
About me


                               Stein-Ivar Aarsæther, Group Vice President
                               Head o...
Agenda


                               ABB in a nutshell
                               The existing intranet and drivers...
ABB IN A NUTSHELL

© ABB Group
September 28, 2010 | Slide 4
A global leader in power and automation technologies
Leading market positions in main businesses

                        ...
Power and automation are all around us
You will find ABB technology

                               orbiting the earth and...
ABB is a knowledge intensive company


                               Technology company, lion’s share of employees from
 ...
THE EXISTING INTRANET
                   AND DRIVERS FOR CHANGE
© ABB Group
September 28, 2010 | Slide 8
-   Traditional CMS-based intranet
-   45 country sites
-   23 languages
-   Hundreds of thousands of pages, attachments a...
The size and complexity of inside.abb.com make it


                                 Hard to find the information and serv...
Evolving user expectations have outgrown the intranet


                                Users want:
                      ...
A LONG JOURNEY TOWARDS
                   COLLABORATION
© ABB Group
September 28, 2010 | Slide 12
A long journey
             2007               2008       2009            2010                 2011




ABB Intranet
Confe...
Organization Chart
                                                                 Steering Committee

                  ...
THE SOLUTION – A DEMO

© ABB Group
September 28, 2010 | Slide 15
© ABB Group
September 28, 2010 | Slide 16
© ABB Group
September 28, 2010 | Slide 17
© ABB Group
September 28, 2010 | Slide 18
© ABB Group
September 28, 2010 | Slide 19
© ABB Group
September 28, 2010 | Slide 20
© ABB Group
September 28, 2010 | Slide 21
© ABB Group
September 28, 2010 | Slide 22
© ABB Group
September 28, 2010 | Slide 23
© ABB Group
September 28, 2010 | Slide 24
Infrastructure


                                The initial launch of the system has been done with
                     ...
EXPERIENCES USING
                   SHAREPOINT 2010
© ABB Group
September 28, 2010 | Slide 26
Customizing SharePoint 2010 – an example
Customizing SharePoint 2010 – another example
Measuring up OOTB features against expectations


                                The expectations after spending more tha...
More on user expectations


                                    User expectations are an increasingly
                    ...
Customizing SharePoint 2010 functionality


                                A lot of work, but the end result is good
    ...
Customizing SharePoint 2010 look-and-feel


                                Motivation
                                   ...
SharePoint, both product and platform


                                Don't expect SharePoint to solve all your problems...
THE SOFT SIDE –
                   ORGANIZATIONAL ASPECTS
© ABB Group
September 28, 2010 | Slide 36
SharePoint governance is mulitfaceted

                                                                        Information...
Key governance issues


                                Formalized process for ordering team spaces
                      ...
User adoption experiences


                                Integrate with existing intranet to drive adoption
           ...
THE NEXT STEPS

© ABB Group
September 28, 2010 | Slide 40
The next steps




       Further integration with inside.abb.com
                        Dashboard
                 Beyon...
QUESTIONS?

© ABB Group
September 28, 2010 | Slide 42
© ABB Group
September 28, 2010 | Slide 43
Et samhandlings orientert intranett for 100.000 brukere, stein-ivar aarsther
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Transcript of "Et samhandlings orientert intranett for 100.000 brukere, stein-ivar aarsther"

  1. 1. Stein-Ivar Aarsæther, 2010-09-22 A collaborative intranet for ABB Experiences using SharePoint 2010 © ABB Group September 28, 2010 | Slide 1
  2. 2. About me Stein-Ivar Aarsæther, Group Vice President Head of ABB’s Global Web Management Launched ABB’s first country web site in 1995 Responsible for global web activities since 2000 Background in journalism and communication Once a decent Cobol developer, but that was a some 30+ years ago... © ABB Group September 28, 2010 | Slide 2
  3. 3. Agenda ABB in a nutshell The existing intranet and drivers for change A long journey towards collaboration The solution Experiences using SharePoint 2010 The soft side – organizational aspects Next steps Questions? © ABB Group September 28, 2010 | Slide 3
  4. 4. ABB IN A NUTSHELL © ABB Group September 28, 2010 | Slide 4
  5. 5. A global leader in power and automation technologies Leading market positions in main businesses 117,000 employees in about 100 countries $32 billion in revenue (2009) Formed in 1988 merger of Swiss (Brown Boveri & Cie) and Swedish (ASEA) engineering companies Predecessors founded in 1883 and 1891 Publicly owned company with global head office in Switzerland © ABB Group September 28, 2010 | Slide 5
  6. 6. Power and automation are all around us You will find ABB technology orbiting the earth and working beneath it, crossing oceans and on the sea bed, in the fields that grow our crops and packing the food we eat, on the trains we ride and in the facilities that process our water, in the plants that generate our power and throughout our homes. © ABB Group September 28, 2010 | Slide 6
  7. 7. ABB is a knowledge intensive company Technology company, lion’s share of employees from engineering backgrounds Of 120.000 employees, more than 90.000 are ”white collar” PC users The business is purely B2B, often conducted as collaboration intensive projects, and frequently involving customers Major challenge is improved collaboration across business units and country borders – One ABB © ABB Group September 28, 2010 | Slide 7
  8. 8. THE EXISTING INTRANET AND DRIVERS FOR CHANGE © ABB Group September 28, 2010 | Slide 8
  9. 9. - Traditional CMS-based intranet - 45 country sites - 23 languages - Hundreds of thousands of pages, attachments and images - ”Top ten intranets of the year, 2002” - Push, not pull
  10. 10. The size and complexity of inside.abb.com make it Hard to find the information and services you’re looking for Difficult to keep content updated, accurate and relevant to those who need it Furthermore, users lack the tools to Collaborate with their colleagues across the global organization Confidential © ABB Group September 28, 2010 | Slide 10
  11. 11. Evolving user expectations have outgrown the intranet Users want: Responsive, ”snappy” interfaces Interactivity Social features Integration with external services ”Modern” look-and-feel etc Confidential © ABB Group September 28, 2010 | Slide 11
  12. 12. A LONG JOURNEY TOWARDS COLLABORATION © ABB Group September 28, 2010 | Slide 12
  13. 13. A long journey 2007 2008 2009 2010 2011 ABB Intranet Conference July: Version 1.0 ABB Collaboration Aug: Version 1.0.5 Program Sept: Version 1.0.6 tx: Version xxx ty: Version yyy © ABB Group September 28, 2010 | Slide 13
  14. 14. Organization Chart Steering Committee Stein-Ivar Aarsaether, Michel Collette (Sponsor), Elisabeth Egli Fabrizio Bertotto (MED) Marco Rena Paul Strick (NAM) Bruno Kaufmann (CEU) Reference Team on inside.abb.com Michal Ciach (NAS) Dep: Thomas David Jones David-HongTao Dou (NAS) (Not final) David Jones Kjell Lindstrom Niklas Kampe Kevyin Eva Norton Djemel Guizani (MS) Solo Chen Zuo Architecture & Service and Platform User engagement, MS Business Strategy Technology Governance and communication, Consultant processes Branding Djemel Guizani (MS) Stefan Fischer (MS) Bekk Consulting © ABB Group September 28, 2010 | Slide 14
  15. 15. THE SOLUTION – A DEMO © ABB Group September 28, 2010 | Slide 15
  16. 16. © ABB Group September 28, 2010 | Slide 16
  17. 17. © ABB Group September 28, 2010 | Slide 17
  18. 18. © ABB Group September 28, 2010 | Slide 18
  19. 19. © ABB Group September 28, 2010 | Slide 19
  20. 20. © ABB Group September 28, 2010 | Slide 20
  21. 21. © ABB Group September 28, 2010 | Slide 21
  22. 22. © ABB Group September 28, 2010 | Slide 22
  23. 23. © ABB Group September 28, 2010 | Slide 23
  24. 24. © ABB Group September 28, 2010 | Slide 24
  25. 25. Infrastructure The initial launch of the system has been done with one SharePoint farm in a data center in Germany. Initially scaled to support 20.000 users. Users outside Europe are free to join, though performance for these users cannot be guaranteed, until more farms are added later this year. Some performance issues have been experienced © ABB Group September 28, 2010 | Slide 25
  26. 26. EXPERIENCES USING SHAREPOINT 2010 © ABB Group September 28, 2010 | Slide 26
  27. 27. Customizing SharePoint 2010 – an example
  28. 28. Customizing SharePoint 2010 – another example
  29. 29. Measuring up OOTB features against expectations The expectations after spending more than a year developing the concept and evaluating ”best of breed” solutions were sky high SharePoint 2010 was a big step forward compared to MOSS 2007 but there were things we felt needed to be addressed, eg: More intuitive layout More dynamic activity feeds, that inspire participation ABB visual identity (aka ”Branding”) Etc. © ABB Group September 28, 2010 | Slide 29
  30. 30. More on user expectations User expectations are an increasingly powerful force for application modernization in ABB – gone are the days of steamrolling internal users Even within ABB, user expectations are colored by users’ experiences on leading sites such as Facebook and Google, to mention a few • It is hard for Microsoft to keep up with the extreme rate of current Web innovation, given SharePoint’s 3-4 year release cycle © ABB Group September 28, 2010 | Slide 31
  31. 31. Customizing SharePoint 2010 functionality A lot of work, but the end result is good Some things are worthwhile customizing, others not. Must be evaluated case-by-case in order to decide what to change and what to keep. If you do customize, make sure the developers are experienced in SharePoint, and not just in Microsoft .NET development. Evaluate 3rd party providers for functionality that you find is lacking in SharePoint. © ABB Group September 28, 2010 | Slide 32
  32. 32. Customizing SharePoint 2010 look-and-feel Motivation Builds corporate identity Ensures consistency across applications Challenges Increased cost in terms of initial effort The big unknown of future maintenance (surprises) How will 3rd party components work? Conclusion? For many companies branding is a must, but be prepared to draw the line somewhere © ABB Group September 28, 2010 | Slide 33
  33. 33. SharePoint, both product and platform Don't expect SharePoint to solve all your problems SharePoint is crammed with OOTB functionality, some of it great, some of it not so fantastic Even if you can tick off all your functional requirements when reading the feature list, you may find that you will need to customize to get them working the way you want The good news is that SharePoint is a great platform for doing that customization Use the strengths of the platform to address the weaknesses of the product © ABB Group September 28, 2010 | Slide 34
  34. 34. THE SOFT SIDE – ORGANIZATIONAL ASPECTS © ABB Group September 28, 2010 | Slide 36
  35. 35. SharePoint governance is mulitfaceted Information Architecture Support Plan Taxonomy Equipment Standard Branding Global Setup Governance Provisioning Testing Policy System Training Model Search Team Roles Policy © ABB Group September 28, 2010 | Slide 37
  36. 36. Key governance issues Formalized process for ordering team spaces Evaluate pricing model (eg. free, by space, by storage) Process for cleaning up unused spaces Ensuring the desired level of ”brand building” To what extent is custom development to be allowed/encouraged? © ABB Group September 28, 2010 | Slide 38
  37. 37. User adoption experiences Integrate with existing intranet to drive adoption Launch piece-by-piece in order to avoid overwhelming users, and let usage gradually mature Profile and colleague networking spreads virally © ABB Group September 28, 2010 | Slide 39
  38. 38. THE NEXT STEPS © ABB Group September 28, 2010 | Slide 40
  39. 39. The next steps Further integration with inside.abb.com Dashboard Beyond the Firewall
  40. 40. QUESTIONS? © ABB Group September 28, 2010 | Slide 42
  41. 41. © ABB Group September 28, 2010 | Slide 43
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