How Mobile CRM Will Reshape the CRM Industry

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At SugarCon 2012, hosted in San Francisco by SugarCRM, Epicom's CEO & Founder gave a presentation on Mobile CRM and its impact on the industry. Here is the visual presentation used for the conference. Have more questions about mobile for Bill? Contact us at info@epicom.com.

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How Mobile CRM Will Reshape the CRM Industry

  1. 1. How Mobile CRM Will Reshape the CRM IndustryTrends for the future of mobile CRM and their implications for our industry
  2. 2. Bill HarrisonCEO and Founder, Epicom Corporation @epicomcorp www.epicom.com
  3. 3. Current Mobile LandscapeTweet: #SCON12
  4. 4. Global Internet Device SalesTweet: #SCON12
  5. 5. Global Smartphone Penetration ForecastTweet: #SCON12
  6. 6. Smartphone Usage UpsideTweet: #SCON12
  7. 7. Tablet Sales ForecastTweet: #SCON12
  8. 8. iPad vs. iPhone vs. iPod ShipmentsTweet: #SCON12
  9. 9. Technology AdoptionTweet: #SCON12
  10. 10. % of Traffic From Mobile DevicesTweet: #SCON12
  11. 11. 50% MobileTweet: #SCON12
  12. 12. ImplicationsTweet: #SCON12
  13. 13. Mobile CRM Is The Future Of CRMTweet: #SCON12
  14. 14. Relative Device SizesTweet: #SCON12
  15. 15. CRM Device Characteristics Personal Computer Smartphone/TabletUser Interface Web Browser Purpose Built AppsNavigation Mouse TouchscreenInformation Entry Keyboard Keyboard/Audio/Vid eoTweet: #SCON12
  16. 16. PredictionsTweet: #SCON12
  17. 17. Facebook TimelineTweet: #SCON12
  18. 18. 3,000 New Timeline Apps Launched in 2012* 2500 2000 1500 1000 500 0 January FebruaryTweet: #SCON12 *Source: Facebook. March 12,2012
  19. 19. Angry BirdsTweet: #SCON12
  20. 20. The WeatherTweet: #SCON12
  21. 21. Corporate AppStoreTweet: #SCON12
  22. 22. Concluding ThoughtsTweet: #SCON12
  23. 23. Who Will Dominate the Third Generation ofCRM? Client-Server Web Based Mobile CRM ?Tweet: #SCON12
  24. 24. Questions and Feedback?Bill HarrisonCEO & Founder, Epicom Corporationbill@epicom.com@epicomcorp
  25. 25. Submit Session Feedback Select the SugarCon Mobile App: 1) Tap on this session 2) Tap on survey 3) Submit your feedback*Prizes for attendees who submit session feedback using the Mobile App 5/7/2012 ©2012 SugarCRM Inc. All rights reserved. 26

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