Your SlideShare is downloading. ×
How to Determine the Value of Your Library
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

How to Determine the Value of Your Library

579
views

Published on

How to Determine the Value of Your Library by Joseph Matthews. A presentation sponsored by EOS International. Joe goes into detail about specific ways you can evaluate your library's. To watch the …

How to Determine the Value of Your Library by Joseph Matthews. A presentation sponsored by EOS International. Joe goes into detail about specific ways you can evaluate your library's. To watch the recorded version go to http://www.eosintl.com/resource-center/recorded-webinars/.

Published in: Technology, Education

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
579
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
19
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • Similar to Orr’s Input-Output-Outcomes model
  • Philosophical approach: Intrinsic valueExtrinsic valueInherent valueContributory value
  • LibQUAL+ and LibSAT (Counting Opinions)
  • Sample Performance & Priority Evaluation Survey
  • This chart should be colorful
  • Constance Ard
  • Joanne Gard Marshall
  • Joanne Gard Marshall
  • Joanne Gard Marshall
  • Michael Koenig
  • Transcript

    • 1. Determining the Value of the Library byJoeMatthews A Free Webinar from
    • 2. • Intros (2 min) • Determining the Value of the Library (30 min) byJoeMatthews • How EOS.Web can contribute to the value of your library (5 min) • Q&A AGENDA:
    • 3. Jackie Prentice AccountExecutive
    • 4. Joe Matthews LibraryConsultant,Author
    • 5. Determining the Value of the Library byJoeMatthews A Free Webinar from
    • 6. • Perspective • Logic Model • Value • Types of Outcomes or Impact • Evaluation • Satisfaction • Actual Outcomes • What to do? Contents:
    • 7. Perspective Determining the Value of the Library byJoeMatthews A Free Webinar from
    • 8. ―More than 60% of managers responsible for evaluating the library and approving/justifying library budgets do not know the value of their library!‖ — Matarazzo and Prusak 1990 Lustig 2008
    • 9. ―The contributions of information professionals may not be perceived to be of high value if results are not measured and presented in terms that resonate within the organization.‖ —Jan Sykes 2001
    • 10. Logic Model Determining the Value of the Library byJoeMatthews A Free Webinar from
    • 11. Logic Model Input Output Outcome Impact It’s logical that: Impact: What changed for the customer and/or the organization.
    • 12. Resources Capability Utilization Impact or Outcome Input Process Output Outcomes Measures: Logic Model Orr’sEvaluationModel
    • 13. The library will do ____________________ which will result is these ________________ (outputs) so our patrons will be able to ______________ (outcomes) as measured by ___________________ Logic Model
    • 14. Value Determining the Value of the Library byJoeMatthews A Free Webinar from
    • 15. Customer Criteria for Assessing Value Customer Criterion Value Added by the Service Ease of use Browsing, formatting, mediation service, orientation service, ordering, physical processing Noise reduction Access (identification, subject description, subject summary), linkage, precision, selectivity Quality Accuracy, comprehensiveness, currency, reliability, validity Adaptability Closeness to problem, flexibility, simplicity, stimulatory Time savings Response speed Cost savings Savings, increased revenues, grow market share
    • 16. Data Information Informing Knowledge Productive Knowledge Action Organizing Processes Analyzing Processes Judgmental Processes Decision Processes Grouping Classifying Relating Formatting Signaling Displaying Separating Evaluating Validating Comparing Interpreting Synthesizing Presenting - Options - Advantages - Disadvantages Matching goals Compromising Bargaining Choosing Value-Added Spectrum
    • 17. Value AdamSmith • Value in exchange • Value in use
    • 18. Reasons to Use a Library • To work on a project or task • For personal reasons • To get an object or information or gain access to a service
    • 19. Outcomes Determining the Value of the Library byJoeMatthews A Free Webinar from
    • 20. What are the Outcomes? Cognitiveresults:  Refreshed memory of detail or facts  Substantiated knowledge or belief  Provided new knowledge  A change in viewpoint, outlook, or perspective  Ideas with a different or tangential perspective
    • 21. Affectiveresults:  A sense of accomplishment, success, or satisfaction  A sense of confidence, reliability, and trust  A sense of comfort, happiness, and good feelings  A sense of failure  A sense of frustration What are the Outcomes?
    • 22. Meetingexpectations:  Be getting what they needed, sought, or expected  Be getting too much  Be getting nothing  Have confidence in what they have received  Receive more than they expected  Seek substitute sources What are the Outcomes?
    • 23. Accomplishments:  Able to make better informed decisions  Achieve a higher quality performance  Able to point to a course of action  Proceeding to the next step  Discovering sources of information or knowledge people  Improving a policy, procedure, or plan What are the Outcomes?
    • 24. Timeaspects:  Save time as a result of using the library  Experience a service delay in the library  Need time to assimilate the information What are the Outcomes?
    • 25. Moneyaspects:  Estimate of the $ value of the information obtain or service received  Estimate of the amount of money saved  Estimate of the cost of using the service (to the customer)  Estimate of what may be spent on a substitute service  Estimate of value lost were the service not available What are the Outcomes?
    • 26. Evaluation Determining the Value of the Library byJoeMatthews A Free Webinar from
    • 27. Resources Capability Utilization Impact or Outcome Input Process Output Outcomes Measures: Orr’s Evaluation Model
    • 28. Performance Measures Input Process Output Outcomes Budget Staffing Collection Technology Space Time Per Cost Per Counts Individual Organization
    • 29. Satisfaction • Neither an output nor an outcome • Purpose of a survey: o Evaluate the effectiveness of library services o To what degree are client needs met o Identify ways to improve services • Challenges: sample size, distribution
    • 30. Performance & Priority Evaluation Determining the Value of the Library byJoeMatthews A Free Webinar from
    • 31. Survey • Did we meet your information need? • Would you like us to do additional work on this, or set up an alert? • How was this information useful to you?
    • 32. Actual Outcomes Determining the Value of the Library byJoeMatthews A Free Webinar from
    • 33. Outcomes
    • 34. Duplication of Research John Martyn. Unintentional Duplication of Research. New Scientist, 377, 1964, p. 338. – 647 British scientists – 22% of researchers had missed relevant information that would have saved time, money, or work. – £640 million spent on R&D—about £140 million wasted on duplicated research
    • 35. Duplication of Patents • European Patent Office – Estimates the cost of duplicate research to be €20 billion a year in Europe alone – 30% of all R&D expenditures wasted on duplicating existing inventions • Finnish National Board of Patents and Registration – 33% of patent applications were submitted for already existing patents
    • 36. ―… a significant and growing number of very expensive lawsuits occur each year because firms have invested millions of dollars on the research, development, and commercialization of technology that is legally owned by others.― —James Bessen and Michael Meuer
    • 37. ITprofessionalsspend2hoursaday searchingtheWebforinformation–andthat informationisfrequentlywrongor incomplete. Consequences: • Component of the IT network fails to work • Bugs introduced into software • Time wasted • Need to re-do projects
    • 38. Money • Jose Marie Griffiths & Don King – Time & effort to find information with and without a library per professional staff member per year – $29,235 versus $43,350 (with no library) – Difference of $14,115 – If 100 professionals, saving of $141,150 per year – Conservative estimate
    • 39. Cost Benefit Analysis • Identify the value of the benefits identified by users in a survey • Total the total value of the benefits • Compare to the library’s total budget • Result is a cost-benefit analysis – sometimes called a Return on Investment (ROI)
    • 40. Cost Benefit Analysis • Leigh Estabrook 1986 2:1 to 48:1 • Helen Manning 1987 5:1 • Michael Koenig 1992 2.5:1 to 26:1 • Griffiths & King 1993 17:1 to 26:1 • Portugal 2000 54:1 • Stratus Consulting 2004 2:1 to 5.7:1 • Chung 2007 2.97:1 • Aaron 2009 18.6:1 An ―after the fact‖ metric
    • 41. Accomplishments HealthCareOutcomes: • Change in diagnosis • Change in choice of treatment • Change/avoid tests/procedures • Reduced length of hospital stay • Improved quality of life for patient or family • Improved confidence in decision-making
    • 42. Accomplishments BankingOutcomes: • Decide on a course of action • Proceed on the next steps of a project • Detect new business opportunities • Saving time • Help evaluate risk of loans
    • 43. Accomplishments GovernmentOutcomes: • Improve a plan, procedure, or policy • Meet a deadline • Reduce conflict with the agency
    • 44. Accomplishments Moreproductivecompanies: • Greater openness to information • Greater use of information • Greater skill & sophistication among library staff members • Unobtrusive R&D managerial structures
    • 45. What To Do Determining the Value of the Library byJoeMatthews A Free Webinar from
    • 46. What to do? • Simply choosing to measure value and to adopt a value-oriented mindset lays the ground work for library success • The most important question to answer: How much good does the library do?
    • 47. What to do? 1. Determine the kind to measures and stories that will resonate with your organization’s management 2. Send out a (email) survey 2-3 days after each contact to ask for feedback and an estimate of the value of services received 3. Engage clients in conversations about the impact of the library (keep track of these)
    • 48. Communicating the Value of the Library byJoeMatthews NEXT WEBINAR: 10/23/13 @ 10a PT / 1p ET • Alignment • What Will Resonate? • How to Structure the Message • Communication Options • Messages That Soar! Go to: EOSIntl.com/events to register
    • 49. Available now: TheBottomLine— Determiningand CommunicatingtheValueof theSpecialLibrary By Joseph R. Matthews BuyToday!
    • 50. Available on EOSIntl.com The Digital Library Survival Guide By Joseph R. Matthews Download Today!
    • 51. Communicating the Value of the Library by Joe Matthews NEXT WEBINAR: 10/23/13 @ 10a PT / 1p ET • Alignment • What Will Resonate? • How to Structure the Message • Communication Options • Messages That Soar! Go to: EOSIntl.com/events to register