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Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
Customer pres 2 features-solutions-custom apps_at&t  mobility
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Customer pres 2 features-solutions-custom apps_at&t mobility

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  • Permanent and portable generators. Cingular has added 1,200 permanent and portable generators, bringing the total to more than 4,500. Cell sites located in hurricane-affected areas are equipped with these generators, and can run for up to 36 hours without refueling during commercial power outages. Two emergency communications SUVs. These house military-grade satellite communications with access to the Internet, multi-channel voice over IP capability, radio communications and satellite news and information. Cells on Wheels (COWs). These are self-contained mobile cell sites that can be towed or driven into an area to provide extra call capacity or to restore communications following a disaster. Cells on Light Trucks or (COLTs). These are trucks that can be driven to a location where a mobile cell site is needed and include two masts for microwave antennas. Mobile Sales Office. This is a mobile store stocked with batteries, chargers, and replacement phones; inventory that first responders need most in emergency situations. A four-person R.V. This can support up to four technicians for several days who are working to restore service. Full hazardous materials capability. This consists of equipment and training that enables Cingular emergency responders to work on any hazmat event in partnership with BellSouth’s SABER (Service Assurance Brigade/Emergency Response) team. Generators. These will be deployed onto flatbed trailers and then transported to cell sites, retail stores, switches, offices, call centers and anywhere else back-up power may be needed. Base camp. This includes two sleeping tents with floors, carpet, showers, bathrooms, and washers and dryers, air conditioning and heat for more than 80 people. Base camp staff will have access to a full kitchen and dining facility, and Cingular has already pre-ordered 12,000 ready-to-eat meals. In addition, the camp will be staffed by a full-time nurse. All of Cingular’s enhanced emergency preparedness equipment, which is housed near Atlanta, can be deployed in just two to four hours, the company noted. Atlanta is also the location of the company’s regional network operations center, which monitors and maintains Cingular’s network 24/7 and allows Cingular personnel to assess and begin to act on an emergency situation within minutes.
  • Capped pricing plans details Customers can purchase plans as low as $29.99, which come with price caps at $139.99. AT&T reserves the right to change customer’s plan if pricing reaches cap for 3 consecutive months. Vision : Enterprise Messaging – an enhancement to our current Enterprise Paging offer Execute Disaster Recovery/ response plans using Mobile to Mobile, Enterprise-Grade technology Dispatch critical status or emergency communications; adhoc or predefined group of users Independent of your IT Infrastructure availability Continuity Planning and Crisis Management By minimizing the risk, cost, and duration of network disruption in the event of a major crisis or disaster event, AT&T has a solid foundation to support customer business continuity Prevention and Mitigation Offers Commercial Connectivity Services with options for technology diversity, geo-redundancy and data-center redundancy enable outage prevention/mitigation Wireless WAN Connectivity - Provides diverse, cost-effective backup for data applications and low-bandwidth primary apps Pricing options include capped plans for predictable pricing for short heavy emergency use periods Wireless Priority Service - Available for voice calling for qualified customers Professional Services - Includes Enterprise Architects and Systems Engineers with deep experience in designing wireless solutions Response and Recovery Offers Rapid Activation/Shipments - Enterprise-on-Demand allows rapid self-activation of laptop cards. Crisis Phone Program allows on-demand activation of pre-ordered/suspended phones and overnight Disaster Request functionality enables consistent identification in AT&T systems for free expedited shipping Outage Notification - AT&T Enterprise Data Help Desk manages automated email of data outage notifications to subscribed Enterprises
  • Leading sporting goods manufacturer; over 1,000 employees; 200 U.S. sales representatives Situation: Capture “at once” business - orders generated on-the-spot during sales calls to retail customers Reduce phone calls to the office to check inventory status, avoiding the disruption of back-office workflow Improve customer service by promptly ascertaining product availability and eliminating call-backs to confirm or modify orders Gain competitive advantage in a fast-moving industry Solution: Wireless solution deployed on BlackBerry devices allows sales reps to check inventory status and place orders directly from the field On-the-spot inventory check and order entry drives “at once” sales Customer satisfaction increased by immediate response to needs Vast improvements in sales and back-office efficiency Low-cost application development; easy over-the-air deployment Up-to-date information allows marketing team and buyers to quickly spot trends - a competitive advantage for fashion-driven industry
  • Company Description. Located in Portland, Oregon, with over 1,000 employees, adidas America produces athletic footwear, apparel, accessories and equipment products. With roots reaching back to 1949, adidas America is part of a larger organization that strives to be the global leader in the sporting goods industry. Business Problem. Adidas was looking to reduce the number of calls from sales representatives in the field to check on product availability, enabling them to capture “at-once” business and show customers that the company is on the cutting edge not only in footwear and apparel design, but also in customer service. Before implementing its wireless SFA solution, the company’s sales reps were required to borrow a customer’s phone or use their personal mobile phone to check warehouse inventory. The company realized that this slowed sales momentum. “We wanted to strike while the iron is hot, while the enthusiasm is there for the product,” said Tim Oligmueller, the company’s SFA manager. Lacking wireless capability, some sales representatives would prepare for a meeting with a customer by checking inventory before they left the office. However, if an item wasn’t available by the time the sales representative returned to the office, they would have to contact the customer to change the order. The company’s 65 customer service representatives (CSR’s) were also affected by inefficiencies in the pre-wireless sales process. The CSR’s role is to support sales by processing orders from retail customers. Getting calls from sales representatives in the field to check on inventory interrupted their work and affected order processing times. ROI/Benefits. adidas developed Atlas2Go, an internally developed SFA application. The Java-based custom application, which was built in two weeks, leverages the Mobile Data Services (MDS) features of the company’s BlackBerry Enterprise Server™. The application performs real-time inventory queries into the company’s SAP application, and sends results over the AT&T GPRS network to the BlackBerry devices of adidas field sales reps. The application was quickly pushed out over the air during a regularly scheduled sales meeting. Training was done on the spot at the same meeting. Sales reps can now view up-to-date inventory information, and can choose to receive an email with inventory status, which they can then forward to their customer. The adidas inventory system receives nearly 120 wireless queries each day, saving time otherwise spent by phone calls between sales and back-office staff. Since sales reps have up-to-date inventory information, there’s little room for error when orders are placed. And sales reps rarely need to call customers to modify an order based on changes in product availability. The improved responsiveness has proved appealing to customers, who are able to see a product and order it when it’s available –thus giving adidas a competitive edge through its innovative use of wireless technology. AT&T Role. AT&T’s account team supported adidas at every step of the way.. “Our relationship with AT&T was a big factor,” Oligmueller emphasized. “We needed a company we could count on, someone who would be a good partner worldwide.” Oligmueller was also pleased to work with a company that provided superior enterprise customer support at each phase of the project, and a secure and stable platform for sending sensitive sales information wirelessly. Oligmueller added: “AT&T was a good partner.”
  • Company Source Refrigeration – the leading independent Refrigeration & HVAC Supermarket Contractor in the US with 400+ technicians Business Challenges Eliminate paper work order forms & cell phone dispatch Improve inventory accuracy Capture customer signatures and drastically reduce the time between call complete & invoice Gain customer data for analysis & preventive maintenance Solution Wireless solution deployed on ruggedized Windows Mobile devices field to check inventory status and place orders directly from the field Results Real-time work scheduling and dispatch, eliminating paper work orders Ability to report on customer equipment and systems service history Standardization across all Source locations with no paper Enhance workforce management with automatic time card entry & PO tracking Reduced billing errors Easy-to-use system designed for future extensions, such as integration with customer systems Deployed nationwide to Source field force, with comprehensive online training in English and Spanish
  • Company Description. The Visiting Nurse Association of Florida, Inc. (VNA of Florida) has been advancing home care since its inception in 1976. Clinical care in patients’ home environments where they feel most comfortable typically leads to quicker recovery time. Based on its success, VNA of Florida has grown to serve 13 Florida counties. Over 400 home healthcare workers submit information to the VNA of Florida home care management system from the field. Business Problem. With hundreds of new patients entering the VNA of Florida system each month, it was a challenge dealing with the paperwork required for both patient safety and Medicare compliance. Each patient’s file of documents averaged six inches in thickness. VNA of Florida’s nurses and other home care specialists were writing notes manually, then transcribing them after returning home from their daily patient visits. This paper process was time-consuming, lowered employee morale and added significant lag time to clinical and billing information getting into the VNA of Florida system. VNA of Florida had purchased cellular phones and PDA’s from other carriers, but had trouble with coverage; in addition, the solution was not user-friendly. The competitors’ service was cumbersome and unfriendly, requiring users to tether a PDA to a wireless phone. Users had to synchronize their devices daily which was time consuming and unreliable. VNA of Florida turned to AT&T Wireless for the right solution. ROI/Benefits. AT&T equipped VNA of Florida’s nurses and other home care workers with Pocket PC devices with Homecare Homebase® software running on AT&T’s nationwide wireless GPRS/EDGE data network. The solution automates the nurses' workflow, allowing them to view their daily schedules and transmit data directly from a patient's home back to the main office. Thanks to its home healthcare solution from AT&T, VNA of Florida has seen increased productivity and efficiency resulting in enhanced patient care. With the automation of the scheduling system, employees are able to head directly from their first patient visit of the day, instead of making a stop at the office. This streamlined system resulted in a 50% increase in the number of visits caregiver complete each day, from four visits to six. Also, due to the reduction of paper reports, VNA of Florida has been able to eliminate 12 clerical positions. “We had a 10% reduction in clerical staff across the state,” says VNA of Florida’s Executive Vice President, Bill Miller. AT&T Role. The account service team, supported by a AT&T dedicated data consultant, worked hand in hand with VNA of Florida to ensure that Homecare Homebase’s wireless software component was properly installed on each device. They also enabled the Pocket PCs for user-friendly, wireless e-mail and Internet access. And they recommended a reseller, who repurchased VNA of Florida’s existing devices, thus ensuring a cost-effective solution.
  • We offer the broadest device portfolio which gives you the flexibility to match the best device for a particular application or work environment. It also gives you peace of mind that by going with Cingular, the New at&t you will continue to have the best economies of scale and choice in the future. We offer a broad portfolio form factors ranging from basic and enhanced phones for voice and text messaging needs, to smart phones that provide additional functionality such as access to e-mail and calendar, so more sophisticated data devices that can help extend business applications wirelessly, to laptop enablement – access to Internet, your intranet or business applications anywhere from our high-speed national data network. Let’s review briefly each of the device types, going from left to right on the slide. Some users are simply looking for a business handset that can boost their business productivity with wireless voice services and basic text messaging. Other users are looking for a handset that allows them to receive corporate email on the go, and occasionally respond to emails. Windows Mobile smartphones are a perfect fit for these users. We have the most extensive line of Windows Mobile smartphones in the US. We also have a number of Pocket PC devices if you are standardizing on Microsoft platform. On the right hand site of the slide, we illustrate our special purpose devices and laptop mobility solutions. With more than 75 special purpose devices tested and certified on our network, we can support your mobile workforce, delivering a broad array of field service applications. We have a number of case studies we can share with your team, highlighting our experience and impact with companies that decided to deploy special purpose devices such as ruggedized handhelds or laptops. And finally, on the right side of the slide, you see our laptop enablers – PC card modems that help mobilize such form factors as laptops and tablet PCs. Users that need full PC-like experience, access to the Internet, corporate intranets and enterprise applications while on the go, can take advantage of these devices to improve responsiveness, productivity and customer satisfaction. Summary: to deliver all the applications and services we discussed earlier, Cingular has assembled this best of breed device portfolio – to enable every worker in your organization with the right device for the job. Some thing to know In what ways is the BlackJack better than the Motorola Q How would you respond to a customer saying “I can get a Blackberry from Verizon with EVDO, do you have one with HSDPA?” Which devices have built-in GPS (Be careful, we just launched a new one)
  • AT&T’s Perspective More than just navigation – TeleNav GPS Navigator offers over 10 Million Points of Interest (POIs) through BizFinder and allows users to locate the lowest priced gas using Fuel Finder Can be used in pedestrian mode to extend the usefulness and functionality of the application Offers our customer’s a migration platform to business productivity applications
  • Transcript

    • 1. AT&T Mobility Solutions Line of Business Applications Overview
    • 2. Reaping the Benefits of Enterprise Mobility Page Business Processes with Highest ROI Work Order Management Sales Order Quote/Commit and Opportunity Management Workforce Scheduling/Dispatch Asset Tracking and Monitoring Mobile Inventory Management Enterprise Collaboration and Workflow Data Capture &amp; Remote Access Business Benefits Wireless field service solution connects Sun Microsystems engineers to critical company data making the more productive Wireless wide area connectivity solution saves lives at American Medical Response WWAN connectivity solution is a diverse and cost-effective alternative for wireline connections at Florida Power &amp; Light Wireless gives Adidas sales representatives more time to sell Real-time supply chain at PepsiCo will speed up order fulfillment and improve delivery performance Avis is using wireless nationwide to check-in customers directly from the airport shuttle, driving more business Leading P&amp;C carriers and auto writers improve productivity and reduce claim expenses by wirelessly enabling claims adjustors AT&amp;T Customer Case Studies <ul><li>Availability to promise with real-time commit </li></ul><ul><li>Up-sell / cross-sell to drive revenue </li></ul><ul><li>More professional image </li></ul><ul><li>First-time fix </li></ul><ul><li>Reduced cycle time </li></ul><ul><li>More items / day </li></ul><ul><li>Reduced re-work </li></ul><ul><li>Better vehicle / asset utilization </li></ul><ul><li>Downtime converted into productive time </li></ul><ul><li>Differentiation in the market </li></ul><ul><li>Greater employee satisfaction and retention </li></ul><ul><li>Savings in time/expense of travel </li></ul><ul><li>Lower back-office support cost </li></ul><ul><li>Telecom cost reduction </li></ul><ul><li>Inventory reduction </li></ul><ul><li>Reduced reliance on overtime </li></ul>CUSTOMER SATISFACTION COST REDUCTION REVENUE GROWTH INNOVATION / EXCELLENCE IMPROVED PRODUCTIVITY
    • 3. Page Field Service Automation Solutions powered by Corrigo Core Message: Key AT&amp;T Benefit Customer Service Rep Service Tech Operations Management Dispatch Do Document L I N E O F B U S I N E S S A P P L I C A T I O N S O L U T I O N S <ul><li>Wireless FSA bundles configured to meet the needs of companies of varying sizes and at varying points in their state of wireless technology adoption </li></ul><ul><ul><li>Wide range of device platforms from which to choose </li></ul></ul><ul><ul><li>Fully hosted by Corrigo </li></ul></ul><ul><ul><li>Deploys Over-the-Air </li></ul></ul><ul><ul><li>Solutions provided by two of the leaders in wireless FSA solutions </li></ul></ul><ul><ul><li>Integration with TeleNav to take advantage of mapping/navigation efficiencies </li></ul></ul><ul><ul><li>A unified bill from AT&amp;T </li></ul></ul><ul><li>Device support </li></ul><ul><li>Java, RIM, PPC </li></ul>
    • 4. Maintaining Business Continuity <ul><li>Providing customers and employees network reliability, mobility and speed of recovery </li></ul><ul><ul><li>$60M investment in National Emergency Response Program (NERP) </li></ul></ul><ul><ul><li>Self sufficient mobile convoy </li></ul></ul><ul><ul><li>Trailers with generator, satellite COLT, BPX and landline </li></ul></ul><ul><ul><li>Emergency communication SUV </li></ul></ul><ul><ul><li>Network equipment trailers </li></ul></ul><ul><ul><li>$60M investment in National Emergency Response Program (NERP) </li></ul></ul><ul><li>Network Assets </li></ul><ul><ul><li>Main Switching Centers (MSC) interconnects </li></ul></ul><ul><ul><li>Wireless network built with fail-safes </li></ul></ul><ul><ul><li>National and Regional Network Operations Center </li></ul></ul><ul><ul><li>MSC, data centers and critical cell sites </li></ul></ul>Page Prevention – Mitigation – Response and Recovery C O N N E C T I V I T Y &amp; M A N A G E M E N T S E R V I C E S
    • 5. AT&amp;T Business Continuity Solutions <ul><li>Continuity Planning and Crisis Management </li></ul><ul><ul><li>AT&amp;T has a solid foundation to support customer business continuity </li></ul></ul><ul><li>Prevention and Mitigation Offers </li></ul><ul><ul><li>Commercial Connectivity Services </li></ul></ul><ul><ul><li>Wireless WAN Connectivity </li></ul></ul><ul><ul><li>Wireless Priority Service </li></ul></ul><ul><ul><li>Professional Services </li></ul></ul><ul><li>Response and Recovery Offers </li></ul><ul><ul><li>Rapid Activation/Shipments and Services </li></ul></ul><ul><ul><li>Outage Notification </li></ul></ul><ul><ul><ul><li>AT&amp;T Enterprise Data Help Desk manages automated email of data outage notifications to subscribed Enterprises </li></ul></ul></ul>Page C O N N E C T I V I T Y &amp; M A N A G E M E N T S E R V I C E S
    • 6. Page Wireless WAN Connectivity from AT&amp;T Wireless WAN allows locations to connect to the corporate infrastructure across AT&amp;T’s Broadband Connect network by using a cellular-enabled router and security-enhanced dedicated or Internet connection to your data center or headquarters location. You can use Wireless WAN connectivity as an effective alternative to ISDN for backup connectivity (shown below) or as the primary solution in places where wired solutions are not viable options.
    • 7. Page <ul><li>GSM Voice-based Virtual Private Network service </li></ul><ul><ul><li>Network-based voice service </li></ul></ul><ul><ul><li>Database driven, intelligent hosted platform </li></ul></ul><ul><li>Features: </li></ul><ul><ul><li>Abbreviated Dial capability within company network via two to five digit extension numbers </li></ul></ul><ul><ul><li>One Number service: calling routing to auto forward callers to predefined fixed or mobile phone number </li></ul></ul><ul><ul><li>Zone Billing: Establish geographic zones, or campus- like environment to gain more economical calling </li></ul></ul><ul><ul><li>Customizable call management: ability to set up restrictions to reduce or eliminate unauthorized calling </li></ul></ul>Seattle Zone Employee #1 Employee #1 calls Employee #2 = OfficeReach call Dallas Zone Employee #2 Employee #3 Employee #2 calls Employee #3 = OfficeReach call OfficeReach V O I C E S O L U T I O N S Increased Employee Productivity Ease of Management Telecom Cost Control Improved Employee Accessibility OfficeReach Key Customer Benefits
    • 8. Case Studies <ul><li>Sales Force Automation </li></ul><ul><li>Field Service Automation </li></ul>Page
    • 9. <ul><li>Situation </li></ul><ul><li>Capture orders generated during sales calls to retail customers </li></ul><ul><li>Improve customer service with quick ability to determine product availability and eliminating the need for callbacks on orders </li></ul><ul><li>Solution </li></ul><ul><li>Wireless solution deployed on BlackBerry devices allows sales rep to check inventory and place orders </li></ul><ul><li>Application development was low cost and solution was easy to deploy </li></ul>Page <ul><li>Company Facts </li></ul><ul><li>Leading sporting goods manufacturer </li></ul><ul><li>Over 1,000 employees </li></ul><ul><li>200 U.S. sales representatives </li></ul>“ Just one order paid for the solution” Tim Oligmueller SFA Manager, adidas America adidas America <ul><li>Value/Benefits </li></ul><ul><li>Inventory checks and order entry at customer location drives sales </li></ul><ul><li>Ability to immediately impact customer satisfaction </li></ul><ul><li>Up-to-date information gives marketing teams and buyers early look at trends </li></ul>
    • 10. Capturing “At Once” Business <ul><li>Company Description </li></ul><ul><ul><li>adidas America — leading sporting goods manufacturer </li></ul></ul><ul><ul><li>over 1,000 employees </li></ul></ul><ul><ul><li>200 U.S. sales representatives </li></ul></ul><ul><li>Business Issue </li></ul><ul><ul><li>Capture “at once” business (i.e., orders generated on-the-spot during sales calls to retail customers) </li></ul></ul><ul><ul><li>Reduce phone calls to the office to check inventory status, avoiding the disruption of back-office workflow </li></ul></ul><ul><ul><li>Improve customer service by promptly ascertaining product availability and eliminating call-backs to confirm or modify orders </li></ul></ul><ul><ul><li>Gain competitive advantage in a fast-moving industry </li></ul></ul><ul><li>Solution </li></ul><ul><ul><li>Wireless solution deployed on BlackBerry devices allows sales reps to check inventory status and place orders directly from the field </li></ul></ul><ul><li>Results </li></ul><ul><ul><li>On-the-spot inventory check and order entry drives “at once” sales </li></ul></ul><ul><ul><li>Customer satisfaction increased by immediate response to needs </li></ul></ul><ul><ul><li>Vast improvements in sales and back-office efficiency </li></ul></ul><ul><ul><li>Low-cost application development; easy over-the-air deployment </li></ul></ul><ul><ul><li>“ Just one order paid for the solution” — Tim Oligmueller, SFA Manager, adidas America </li></ul></ul><ul><ul><li>Up-to-date information allows marketing team and buyers to quickly spots trends — a competitive advantage for fashion-driven industry </li></ul></ul>Page “ Our ROI is going to grow and grow.” Tim Olegmueller SFA Manager “Translates to increased business in a hurry!” Mike Houser Sales Representative
    • 11. <ul><li>Situation </li></ul><ul><li>Eliminate paper work order forms &amp; cell phone dispatch </li></ul><ul><li>Improve inventory accuracy </li></ul><ul><li>Capture customer signatures and drastically reduce the time between call complete and invoice </li></ul><ul><li>Gain customer data for analysis and preventative maintenance </li></ul><ul><li>Solution </li></ul><ul><li>Wireless solution deployed on ruggedized Windows Mobile devices </li></ul><ul><li>Field is able to check inventory status and place orders directly from remote location </li></ul>Page <ul><li>Company Facts </li></ul><ul><li>Leading independent Refrigeration &amp; HVAC Supermarket Contractor in US </li></ul><ul><li>400+ technicians </li></ul>“ No paperwork, it’s fantastic.” Sergio technician, Source Refrigeration &amp; HVAC, Inc. Source Refrigeration &amp; HVAC, Inc. <ul><li>Value/Benefits </li></ul><ul><li>Reduce billing errors </li></ul><ul><li>Workforce management with automatic time card entry and PO tracking </li></ul><ul><li>Real-time work scheduling and dispatch, eliminating paper work orders </li></ul>
    • 12. Healthcare — Emergency Medical Services <ul><li>Company Description </li></ul><ul><li>Since 1982, American Medical Response (AMR) has processed more than 4 million requests for emergency and non-emergency medical transport services. </li></ul><ul><ul><li>The largest private ambulance service provider in the U.S. </li></ul></ul><ul><ul><li>Employs over 18,000 paramedics, EMTs, nurses, doctors and support staff </li></ul></ul><ul><li>Business Issue </li></ul><ul><ul><li>Inefficient, error-prone paper-based patient record </li></ul></ul><ul><ul><li>Looking to respond to emergency calls more quickly to improve patient safety and meet strict municipal response time requirements. </li></ul></ul><ul><li>Solution </li></ul><ul><ul><li>Custom electronic patient care record application (MEDS ePCR™) running on EDGE-enabled ruggedized laptop records patient information throughout transport. </li></ul></ul><ul><ul><li>AVL (auto vehicle location) and CAD (computer-aided dispatch) applications powered by AT&amp;T Wireless WAN Connectivity Service featuring onBoard Mobile Gateway from InMotion provides wireless ambulance routing and mapping. </li></ul></ul><ul><li>Results </li></ul><ul><ul><li>More accurate patient record enhances patient safety and saves hospital and AMR staff time spent deciphering illegible patient records. </li></ul></ul><ul><ul><li>Dispatchers can dispatch ambulance closest to emergency location and receive real-time trip updates and accurate time stamps for completion from the time an ambulance is dispatched until its arrival in the emergency room. </li></ul></ul><ul><ul><li>AMR is able to meet strict local government response time requirements allowing it to be more competitive in the industry. </li></ul></ul>“ The EPCR solution has the potential to transform our business by providing real-time information to our patients, healthcare professionals and hospital providers.” William Tara Chief Information Officer AMR
    • 13. Healthcare — Home Care <ul><li>Company Description </li></ul><ul><li>The Visiting Nurse Association of Florida, Inc. (VNA of Florida) has been advancing home care since 1976. The company employs 400 home care workers, who provide services to hundreds of new patients monthly, as well as sales and administrative staff. VNA of Florida serves 13 Florida counties. </li></ul><ul><li>Business Issue </li></ul><ul><ul><li>Inefficient, error-prone paper-based patient record requires nurses to do work twice which decreases their efficiency and delays billing. </li></ul></ul><ul><ul><li>Looking to increase patient safety through improved communications between home healthcare nurses and doctors. </li></ul></ul><ul><li>Solution </li></ul><ul><li>AT&amp;T Pocket PC devices running Homecare Homebase® software automates nurses’ workflow, allowing them to view their daily schedules and transmit data directly from a patient’s home back to the main office. </li></ul><ul><ul><li>Recommended wireless PDA in lieu of inconvenient phone/PDA tethered solution. AT&amp;T reseller repurchased existing devices providing a cost-effective solution. </li></ul></ul><ul><ul><li>Account team ensured that devices were properly deployed at customer site. </li></ul></ul><ul><li>Results </li></ul><ul><ul><li>Increased efficiency — reduced error and billing lag time; daily “sync” time eliminated; scheduling/dispatch streamlined; payroll and expense is automated. </li></ul></ul><ul><ul><li>Improved patient care — nurses communicate immediately with physicians to change medical orders; error is reduced. </li></ul></ul><ul><ul><li>Enhanced employee satisfaction — after-hour time spent updating records is eliminated. </li></ul></ul><ul><ul><li>Increased customer satisfaction — a happier staff translates into improved care. VNA of Florida is now deploying the solution to its sales team. </li></ul></ul><ul><ul><li>Proven ROI — increased productivity by 50% (up from 4 to 6 visits per day); 10% reduction in clerical staff (12 positions). </li></ul></ul>Page “ Everyone who is using the AT&amp;T solution is happier than they could have imagined. Our initial expectations certainly have been exceeded.” Donal Crow Chief Executive Officer VNA of Florida
    • 14. Proof of Delivery — Corporate Express <ul><li>Company Description </li></ul><ul><li>World’s largest B2B supplier of office and computer products and services </li></ul><ul><li>Business Issue </li></ul><ul><ul><li>Drivers had no signature capture (proof of delivery) capability </li></ul></ul><ul><ul><li>Paper-based filing system / drivers using paper manifests daily </li></ul></ul><ul><ul><li>Delivery times and route information managed separately </li></ul></ul><ul><ul><li>Customer returns — processing didn’t start until the end of the day </li></ul></ul><ul><ul><li>Inefficient truck loading process </li></ul></ul><ul><li>Solution </li></ul><ul><li>Wireless solution with Symbol Technologies, integrating existing routing and delivery information systems, rolled out to: </li></ul><ul><ul><li>100 locations </li></ul></ul><ul><ul><li>1,500 drivers </li></ul></ul><ul><ul><li>900 customer care, credit, warehouse and management </li></ul></ul><ul><li>Results </li></ul><ul><ul><li>Met internal ROI target </li></ul></ul><ul><ul><li>Reduced labor costs </li></ul></ul><ul><ul><li>Improved driver productivity 5% </li></ul></ul><ul><ul><li>Improved dispatch / customer service response by reducing response time by an average of 18 minutes </li></ul></ul>Page
    • 15. Looking Ahead: VideoShare for Business <ul><li>Key Elements: </li></ul><ul><ul><li>“ See what I see while I am talking to you” </li></ul></ul><ul><ul><li>Mobile-to-mobile and (future) mobile-to-pc interaction </li></ul></ul><ul><ul><li>Available on broad array of devices </li></ul></ul><ul><ul><li>Enterprise-grade security </li></ul></ul><ul><ul><li>Enterprise application integration </li></ul></ul><ul><li>Business Benefits: </li></ul><ul><ul><li>Dramatically improve quality &amp; efficiency of communication &amp; collaboration </li></ul></ul><ul><ul><li>Simultaneous voice and video enables true mobile collaboration, increasing productivity </li></ul></ul><ul><ul><li>Extend value of IM, Video Conferencing &amp; other applications </li></ul></ul><ul><ul><li>Expand VideoShare community across wireless &amp; wireline users (roadmap) </li></ul></ul>Page 2 Way Voice – 1 Way Video Voice Call Video Stream
    • 16. Broadest Selection of Business Devices Page Global Standard continues to enable increase number of devices We test and certify all mobile devices that we offer over our network Limited Data Voice SOLUTION FUNCTIONALITY Robust, “PC-like” Forms filling, data access Full business applications Basic text messaging, instant messaging, e-Mail, PIM PHONE CENTRIC DEVICES Windows Smartphones Blackberry Pearl PC CARDS for LAPTOPS and TABLET PCs Integrated LAPTOPS &amp; TABLETS EMAIL OPTIMIZED DEVICES Treo 680 Palm OS Treo 750 HANDHELD COMPUTING AT&amp;T 8925 Windows Mobile Device for Every Worker and Every Type of Work AT&amp;T 5700 Motorola Q Samsung Blackjack II BlackBerry Curve BlackBerry 8820 Windows Mobile <ul><li>GSM Phones </li></ul><ul><li>PTT </li></ul><ul><li>Text Msg </li></ul>RUGGEDIZED DEVICES
    • 17. (LBS) TeleNav GPS Navigator <ul><li>TeleNav GPS Navigator leverages Location-based Services (LBS) which consist of range of services that incorporate location information with other data to provide a value-added experience for customers. </li></ul><ul><li>Features </li></ul><ul><ul><li>Access audible and visual directions for real-time navigation on select AT&amp;T devices </li></ul></ul><ul><ul><li>Extend the functionality of existing wireless investment by leveraging the Bluetooth feature of their AT&amp;T wireless device </li></ul></ul><ul><ul><li>Application is billed on the AT&amp;T invoice </li></ul></ul><ul><ul><li>Simple OTA provisioning and monthly MRC with an easy-to-use user interface </li></ul></ul><ul><ul><li>Portable and convenient – can move from one vehicle to another </li></ul></ul><ul><ul><li>Easy to use intuitive GUI </li></ul></ul><ul><ul><li>Automatic Map and content updates included </li></ul></ul>Page L I N E O F B U S I N E S S A P P L I C A T I O N S O L U T I O N S
    • 18. <ul><li>Ability to call worldwide from the US </li></ul><ul><li>Reaching to over 200 countries </li></ul><ul><li>Dial “1+” followed by the country code, city and local number </li></ul><ul><li>Charged on a per minute basis and apply to both Bucket of Minute and Per Minute Plans </li></ul><ul><li>Optional reduced rates for an additional MRC </li></ul>Page © 2007 AT&amp;T Knowledge Ventures. All rights reserved. AT&amp;T is a registered trademark of AT&amp;T Knowledge Ventures. <ul><li>Ability to make and receive calls while traveling outside the US: Country to Country, Calling to the US, Incoming Calls </li></ul><ul><li>Voice Roaming in over 185 countries; Data Roaming in over 100 Countries </li></ul><ul><li>Rates are in addition to all other charges under a plan and are deducted from the monthly Bucket of minutes </li></ul><ul><li>Provides customers with the ability to rent a device and purchase service so that they can have mobile service in countries that utilize 3G wireless service such as Korea and Japan </li></ul><ul><li>AT&amp;T has partnered with Cellhire to provide this capability </li></ul>Outbound Country to Country Extended Coverage AT&amp;T Mobile Solutions International Calling
    • 19. What Next? <ul><li>Call All Things Telecom to arrange detailed demonstration of how AT&amp;T Enterprise Solutions will give you the edge needed to advance to the new generation of technology. </li></ul><ul><li>Jason Ashton </li></ul><ul><li>All Things Telecom </li></ul><ul><li>(314) 880-7201 </li></ul>

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