AT&T Mobility Solutions Line of Business Applications Overview
Reaping the Benefits of Enterprise Mobility Page Business Processes with Highest ROI Work Order Management Sales Order Quote/Commit and Opportunity Management Workforce Scheduling/Dispatch Asset Tracking and Monitoring Mobile Inventory Management Enterprise Collaboration and Workflow Data Capture & Remote Access Business Benefits Wireless field service solution connects Sun Microsystems engineers to critical company data making the more productive Wireless wide area connectivity solution saves lives at American Medical Response WWAN connectivity solution is a diverse and cost-effective alternative for wireline connections at Florida Power & Light Wireless gives Adidas sales representatives more time to sell Real-time supply chain at PepsiCo will speed up order fulfillment and improve delivery performance Avis is using wireless nationwide to check-in customers directly from the airport shuttle, driving more business Leading P&C carriers and auto writers improve productivity and reduce claim expenses by wirelessly enabling claims adjustors AT&T Customer Case Studies
Page Field Service Automation Solutions powered by Corrigo Core Message: Key AT&T Benefit Customer Service Rep Service Tech Operations Management Dispatch Do Document L I N E O F B U S I N E S S A P P L I C A T I O N S O L U T I O N S
Wireless FSA bundles configured to meet the needs of companies of varying sizes and at varying points in their state of wireless technology adoption
Wide range of device platforms from which to choose
Fully hosted by Corrigo
Solutions provided by two of the leaders in wireless FSA solutions
Integration with TeleNav to take advantage of mapping/navigation efficiencies
A unified bill from AT&T
Java, RIM, PPC
Maintaining Business Continuity
Providing customers and employees network reliability, mobility and speed of recovery
$60M investment in National Emergency Response Program (NERP)
Self sufficient mobile convoy
Trailers with generator, satellite COLT, BPX and landline
Emergency communication SUV
Network equipment trailers
$60M investment in National Emergency Response Program (NERP)
Main Switching Centers (MSC) interconnects
Wireless network built with fail-safes
National and Regional Network Operations Center
MSC, data centers and critical cell sites
Page Prevention – Mitigation – Response and Recovery C O N N E C T I V I T Y & M A N A G E M E N T S E R V I C E S
AT&T Business Continuity Solutions
Continuity Planning and Crisis Management
AT&T has a solid foundation to support customer business continuity
Prevention and Mitigation Offers
Commercial Connectivity Services
Wireless WAN Connectivity
Wireless Priority Service
Response and Recovery Offers
Rapid Activation/Shipments and Services
AT&T Enterprise Data Help Desk manages automated email of data outage notifications to subscribed Enterprises
Page C O N N E C T I V I T Y & M A N A G E M E N T S E R V I C E S
Page Wireless WAN Connectivity from AT&T Wireless WAN allows locations to connect to the corporate infrastructure across AT&T’s Broadband Connect network by using a cellular-enabled router and security-enhanced dedicated or Internet connection to your data center or headquarters location. You can use Wireless WAN connectivity as an effective alternative to ISDN for backup connectivity (shown below) or as the primary solution in places where wired solutions are not viable options.
GSM Voice-based Virtual Private Network service
Network-based voice service
Database driven, intelligent hosted platform
Abbreviated Dial capability within company network via two to five digit extension numbers
One Number service: calling routing to auto forward callers to predefined fixed or mobile phone number
Zone Billing: Establish geographic zones, or campus- like environment to gain more economical calling
Customizable call management: ability to set up restrictions to reduce or eliminate unauthorized calling
Seattle Zone Employee #1 Employee #1 calls Employee #2 = OfficeReach call Dallas Zone Employee #2 Employee #3 Employee #2 calls Employee #3 = OfficeReach call OfficeReach V O I C E S O L U T I O N S Increased Employee Productivity Ease of Management Telecom Cost Control Improved Employee Accessibility OfficeReach Key Customer Benefits
Sales Force Automation
Field Service Automation
Capture orders generated during sales calls to retail customers
Improve customer service with quick ability to determine product availability and eliminating the need for callbacks on orders
Wireless solution deployed on BlackBerry devices allows sales rep to check inventory and place orders
Application development was low cost and solution was easy to deploy
Leading sporting goods manufacturer
Over 1,000 employees
200 U.S. sales representatives
“ Just one order paid for the solution” Tim Oligmueller SFA Manager, adidas America adidas America
Inventory checks and order entry at customer location drives sales
Ability to immediately impact customer satisfaction
Up-to-date information gives marketing teams and buyers early look at trends
Capturing “At Once” Business
adidas America — leading sporting goods manufacturer
over 1,000 employees
200 U.S. sales representatives
Capture “at once” business (i.e., orders generated on-the-spot during sales calls to retail customers)
Reduce phone calls to the office to check inventory status, avoiding the disruption of back-office workflow
Improve customer service by promptly ascertaining product availability and eliminating call-backs to confirm or modify orders
Gain competitive advantage in a fast-moving industry
Wireless solution deployed on BlackBerry devices allows sales reps to check inventory status and place orders directly from the field
On-the-spot inventory check and order entry drives “at once” sales
Customer satisfaction increased by immediate response to needs
Vast improvements in sales and back-office efficiency
“ Just one order paid for the solution” — Tim Oligmueller, SFA Manager, adidas America
Up-to-date information allows marketing team and buyers to quickly spots trends — a competitive advantage for fashion-driven industry
Page “ Our ROI is going to grow and grow.” Tim Olegmueller SFA Manager “Translates to increased business in a hurry!” Mike Houser Sales Representative
Eliminate paper work order forms & cell phone dispatch
Improve inventory accuracy
Capture customer signatures and drastically reduce the time between call complete and invoice
Gain customer data for analysis and preventative maintenance
Wireless solution deployed on ruggedized Windows Mobile devices
Field is able to check inventory status and place orders directly from remote location
Leading independent Refrigeration & HVAC Supermarket Contractor in US
“ No paperwork, it’s fantastic.” Sergio technician, Source Refrigeration & HVAC, Inc. Source Refrigeration & HVAC, Inc.
Reduce billing errors
Workforce management with automatic time card entry and PO tracking
Real-time work scheduling and dispatch, eliminating paper work orders
Healthcare — Emergency Medical Services
Since 1982, American Medical Response (AMR) has processed more than 4 million requests for emergency and non-emergency medical transport services.
The largest private ambulance service provider in the U.S.
Employs over 18,000 paramedics, EMTs, nurses, doctors and support staff
Inefficient, error-prone paper-based patient record
Looking to respond to emergency calls more quickly to improve patient safety and meet strict municipal response time requirements.
Custom electronic patient care record application (MEDS ePCR™) running on EDGE-enabled ruggedized laptop records patient information throughout transport.
AVL (auto vehicle location) and CAD (computer-aided dispatch) applications powered by AT&T Wireless WAN Connectivity Service featuring onBoard Mobile Gateway from InMotion provides wireless ambulance routing and mapping.
More accurate patient record enhances patient safety and saves hospital and AMR staff time spent deciphering illegible patient records.
Dispatchers can dispatch ambulance closest to emergency location and receive real-time trip updates and accurate time stamps for completion from the time an ambulance is dispatched until its arrival in the emergency room.
AMR is able to meet strict local government response time requirements allowing it to be more competitive in the industry.
“ The EPCR solution has the potential to transform our business by providing real-time information to our patients, healthcare professionals and hospital providers.” William Tara Chief Information Officer AMR
Healthcare — Home Care
The Visiting Nurse Association of Florida, Inc. (VNA of Florida) has been advancing home care since 1976. The company employs 400 home care workers, who provide services to hundreds of new patients monthly, as well as sales and administrative staff. VNA of Florida serves 13 Florida counties.
Inefficient, error-prone paper-based patient record requires nurses to do work twice which decreases their efficiency and delays billing.
Looking to increase patient safety through improved communications between home healthcare nurses and doctors.
AT&T Pocket PC devices running Homecare Homebase® software automates nurses’ workflow, allowing them to view their daily schedules and transmit data directly from a patient’s home back to the main office.
Recommended wireless PDA in lieu of inconvenient phone/PDA tethered solution. AT&T reseller repurchased existing devices providing a cost-effective solution.
Account team ensured that devices were properly deployed at customer site.
Increased efficiency — reduced error and billing lag time; daily “sync” time eliminated; scheduling/dispatch streamlined; payroll and expense is automated.
Improved patient care — nurses communicate immediately with physicians to change medical orders; error is reduced.
Enhanced employee satisfaction — after-hour time spent updating records is eliminated.
Increased customer satisfaction — a happier staff translates into improved care. VNA of Florida is now deploying the solution to its sales team.
Proven ROI — increased productivity by 50% (up from 4 to 6 visits per day); 10% reduction in clerical staff (12 positions).
Page “ Everyone who is using the AT&T solution is happier than they could have imagined. Our initial expectations certainly have been exceeded.” Donal Crow Chief Executive Officer VNA of Florida
Proof of Delivery — Corporate Express
World’s largest B2B supplier of office and computer products and services
Drivers had no signature capture (proof of delivery) capability
Paper-based filing system / drivers using paper manifests daily
Delivery times and route information managed separately
Customer returns — processing didn’t start until the end of the day
Inefficient truck loading process
Wireless solution with Symbol Technologies, integrating existing routing and delivery information systems, rolled out to:
900 customer care, credit, warehouse and management
Met internal ROI target
Reduced labor costs
Improved driver productivity 5%
Improved dispatch / customer service response by reducing response time by an average of 18 minutes
Looking Ahead: VideoShare for Business
“ See what I see while I am talking to you”
Mobile-to-mobile and (future) mobile-to-pc interaction
Available on broad array of devices
Enterprise application integration
Dramatically improve quality & efficiency of communication & collaboration
Simultaneous voice and video enables true mobile collaboration, increasing productivity
Extend value of IM, Video Conferencing & other applications
Expand VideoShare community across wireless & wireline users (roadmap)
Page 2 Way Voice – 1 Way Video Voice Call Video Stream
Broadest Selection of Business Devices Page Global Standard continues to enable increase number of devices We test and certify all mobile devices that we offer over our network Limited Data Voice SOLUTION FUNCTIONALITY Robust, “PC-like” Forms filling, data access Full business applications Basic text messaging, instant messaging, e-Mail, PIM PHONE CENTRIC DEVICES Windows Smartphones Blackberry Pearl PC CARDS for LAPTOPS and TABLET PCs Integrated LAPTOPS & TABLETS EMAIL OPTIMIZED DEVICES Treo 680 Palm OS Treo 750 HANDHELD COMPUTING AT&T 8925 Windows Mobile Device for Every Worker and Every Type of Work AT&T 5700 Motorola Q Samsung Blackjack II BlackBerry Curve BlackBerry 8820 Windows Mobile
(LBS) TeleNav GPS Navigator
TeleNav GPS Navigator leverages Location-based Services (LBS) which consist of range of services that incorporate location information with other data to provide a value-added experience for customers.
Access audible and visual directions for real-time navigation on select AT&T devices
Extend the functionality of existing wireless investment by leveraging the Bluetooth feature of their AT&T wireless device
Application is billed on the AT&T invoice
Simple OTA provisioning and monthly MRC with an easy-to-use user interface
Portable and convenient – can move from one vehicle to another
Easy to use intuitive GUI
Automatic Map and content updates included
Page L I N E O F B U S I N E S S A P P L I C A T I O N S O L U T I O N S
Ability to call worldwide from the US
Reaching to over 200 countries
Dial “1+” followed by the country code, city and local number
Charged on a per minute basis and apply to both Bucket of Minute and Per Minute Plans