Using collaboration to build enhanced employee engagement

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Presentations from a breakfast briefing on 21 June 2013 organised by Ensyst and Microsoft - How Enhanced Employee Engagement can Drive Competitive Advantage

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Using collaboration to build enhanced employee engagement

  1. 1. Driving Competitive Advantage through EnhancedEmployee Engagement and CollaborationSydney, 21 June 2013#staffengage1
  2. 2. Session Objectives
  3. 3. Objectives
  4. 4. AgendaWelcome and introduction Steve AndertonNational Sales and Marketing Manager, EnsystThe Microsoft Story Rose ClementsHR Director, Microsoft AustraliaThe social conundrum: Challenges and Bujuanes Livermoreopportunities in social technologies and User Experience Lead, Ensystwhere to startFuture ways or working at Telstra Nicole BirbasFuture Ways of Working Programme lead, TelstraBeing people centric and creating an Shimron Shimlaengaging culture – in practice Practice Manager, EnsystQuestions and discussion4
  5. 5. Questions?#staffengage
  6. 6. How Microsoft has improved employee engagementthrough cultural and technological changeRose ClementsHR Director, Microsoft Australia#staffengage7
  7. 7. WheEnvironmentStrategy ClimateLeadershipPeopleOrganizationSystemBusinessResultsCultureSource: Adapted from the Hay Group70%30%
  8. 8. Driving Competitive Advantage through EnhancedEmployee Engagement and CollaborationSydney, 21 June 2013#staffengage
  9. 9. The social conundrum:Challenges and opportunities in socialtechnologies and where to startBujuanes LivermoreUser Experience Lead, Ensyst#staffengage13
  10. 10. Glossary of TermsSocial MediaExternalEnterprise SocialInternalSocial BusinessSocial NetworkingSocial ToolsExternal&Internal
  11. 11. Enterprise SocialInternal
  12. 12. InstantMsgVideoVoiceRichProfilesMobileAdv.SearchCommunityTypical Tool Sets Supporting Enterprise SocialEnhanced EmployeeExperience=Great BrandExperience
  13. 13. How can the same tools produce different results
  14. 14. The Link Between Emotional Capital & Internal Social Media1,060Executives50%‘Adopted’60%SuccessSocialInternal uptakeImprovedInformation FlowCollaborationLower TurnoverFindings‘…reaping real benefits..’StudyMIT SloanManagement ReviewFall 2012
  15. 15. Initiating the business case
  16. 16. Planning a Roll Out………………21ImproveCommunicationInnovationTraining / MentoringBrand ExperienceInternal EfficienciesEmotional CapitalDefine Your Goals
  17. 17. Execute…………..22RecruitmentExperienceTraining &MentoringInnovation &CollectiveImprovementTarget existinginitiativesSocial CapitalProject orTeam SpecificTarget Areas
  18. 18. Carrie BradyPersonal EffectivenessIntegratedWorkspace
  19. 19. AnecdotalMonitoring for specific case study examples where socialpractices and tools drive outcomes.CorrelationComparing multiple datasets to find a relationship theproves intrinsic value.Multivariate TestingComparison of tasks where social tools were involved versus anabsence of tools and principles.Measure…………..Responsive Activities&Predictive Analysis24
  20. 20. Examples
  21. 21. Anecdotal15 196423Views = 73% ReachTraining Videoson ProfessionalDevelopmentLikesCase Study ExampleManaging ProfessionalDevelopment with SocialAnecdotal CorrelationCorrelationActivityParticipationRateStaff Sentiment & TurnoverCase Study ExampleStaff SentimentMultivariate AnalysisCase Study ExampleInformation Exchange betweenfield workers and head officeProject XVariation ACommunity SiteHash TagsActivity FeedFollowTask IntegrationVariation BProject SiteDocumentRepository1293Visits Per Month40Visits Per Month
  22. 22. Driving Competitive Advantage through EnhancedEmployee Engagement and CollaborationSydney, 21 June 2013#staffengage
  23. 23. The vision for how social technology will underpin thefuture way of working at TelstraNicole BirbasFuture Ways of Working Programme Lead, Telstra#staffengage29
  24. 24. TELSTRATEMPLATE4X3BLUEBETA|TELPPTV4TELSTRATEMPLATE4X3BLUEBETA|TELPPTV4FUTURE WAYS OF WORKINGAT TELSTRAJUNE 2013
  25. 25. TELSTRATEMPLATE4X3BLUEBETA|TELPPTV4VIDEO
  26. 26. TELSTRATEMPLATE4X3BLUEBETA|TELPPTV4OUR VISION32
  27. 27. TELSTRATEMPLATE4X3BLUEBETA|TELPPTV4VALUES AND OUR PATH FORWARDPRESENTATION TITLE | PRESENTER NAME | DATE | 33
  28. 28. Driving Competitive Advantage through EnhancedEmployee Engagement and CollaborationSydney, 21 June 2013#staffengage
  29. 29. Being people centric and creating an engagingculture – in practiceShimron ShimlaPractice Manager, Ensyst#staffengage35
  30. 30. Demonstration………………………..37What am Iinterested in?What is mostrelevant for me?How can I makean impact?Constant (yetSubtle) requestfor feedbackDrive changethrough feedbackand usagepatternsWhat has the mostvaluable impact onEmployeeExperience?Employee ExperienceEasily findrelevant PeopleEasily findrelevant ContentAutomaticsuggestions ofrelated People /ContentPeopleCentricEngagingContent“Findability”
  31. 31. http://staffengage.sharepoint.com38
  32. 32. Sara Davis39User: SaraD@staffengage.onmicrosoft.comPassword: Ensyst123CommsManager• Get Staff, Partners andCustomers to Connect• Ensure Correct Information isShared• Contribute to Company’sBody of Knowledge• Create a Sense of Belonging
  33. 33. Katie Jordan41People &CultureManager• Ensure Clarity around WorkPatterns• Maintain a Friendly andProfessional WorkEnvironment• Spend more time withPeople, and less with PaperUser: KatieJ@staffengage.onmicrosoft.comPassword: Ensyst123
  34. 34. Alex Darrow43MarketingAssistant(New)• “Hit the Ground Running”!• Bring my experience to theexisting Processes andProcedures• Become “One of the Team” asquickly as possibleUser: AlexD@staffengage.onmicrosoft.comPassword: Ensyst123
  35. 35. Driving Competitive Advantage through EnhancedEmployee Engagement and CollaborationSydney, 21 June 2013#staffengage45
  36. 36. Questions#staffengage
  37. 37. What Next …..Workshop with the Ensyst Team Tour of the Microsoft Office
  38. 38. Questions?49

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