Why Mitel Phone solutions work


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Mitel has developed a complete range of communications platforms, designed to meet the needs of any business and provide the tools to improve productivity and efficiency for a tangible return on investment.

Mitel platforms address small business to large enterprise requirements, with extensive telephony features, robust call control, and support for a wide range of innovative desktop devices and applications.

Why Mitel?
They have...

taken complexity out of the conversation
broken down the barriers between “office” and “everywhere else.”
linked voice and data in harmony
lowered communication costs
simplified the user experience
made deployment and maintenance so much easier
an innovative eye toward the future – and the understanding that the need to communicate won’t ever change, but the ways we want to communicate most certainly will

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  • Hybrid – Legacy investment protection (voice cabling, trunks, network) BUT with option to migrate to IP whenever suits them at no penalty.#Digital and IP handset range – including IP Dect and cordlessTrue Hybrid – why IP in the future ?ISDN now, SIP in the futureHomeworking (using existing broadband)Networking - to link more than one siteSingle socket for voice and data
  • Introducing Meet-Me ConferencingMax 8-parties per conference, 20 total parties (e.g. two 8s and one 4)Uses different underlying technology—consumes “IP Resources”Dialable Conference Assistant and Conference Access CodesAutomatic Conference Access Codes for each UserOthers set up on demand through Configuration Assistant or User Web PortalRequires one system-wide licenseOther Conferencing ChangesFormer method now called “ad hoc” still availableCan use new or old conferencing technology
  • Many smaller businesses have problems getting calls to the right people due to sudden growth, use of mobiles, less staff to take calls, increased call traffic. Key staff/directors have multiple numbers (office, home,mobile) on which they are contacted, their availability/’presence’ is only known to the receptionist or secretary and so on....Use of Dynamic Extension Express to enable One Number, one mailboxUse of Dynamic Extension Express to enable staff to use mobile and home phones as part of the ‘office’ extension.Significant reduction in missed callsSingle mailbox – calls will always be routed to office voicemail, messages can be accessed while out of the office, or through emailCan be used for office based staff using cordless phones
  • Home working can be rolled out as long as the business and worker each have an internet connection – no additional server or gateway required.Ideal for all types of business, can be adopted as required. Uses include extending contactable hours to part time workers at home, for specialist skilled staff in remote locations If cultural resistance to home workers, can be used only for senior/’trusted’ staff, or opportunity to upsell to Business Dashboard or call logger to monitor homeworker activityFor home or mobile workers, conferencing and hot desking can enhance the ‘in office’ experience. These are an site licence upgrade (£315 each) Conferencing ideal for external supplier/customer as well as internal office reviewsIf prospect using hosted conference services then very attractive ROI
  • Building on Mitel Business Dashboard functionality, Customer Service Manager adds entry-level Contact Center functionalityAgent visibility and controlSupervisor positions for monitoring and control of agent groupsMultimedia allowing your customers to contact you via email as well as voiceComplete historic and real-time reporting for voice and emailVisual wallboards for agents or agent groups
  • Why Mitel Phone solutions work

    1. 1. Our world has changed.. Mitel | Confidential slide 1
    2. 2. Catch The Wave Mitel | Confidential slide 2
    3. 3. Mitel | Confidential slide 3
    4. 4. Mitel 5000 – Ideal client Optimum target market is 20 – 100 users Ideal for hybrid/digital requirements Scalable up to 250 users – digital or IP Any „call centre‟ type call handling requirement Mitel | Confidential slide 4
    5. 5. Mitel 5000 True Hybrid – makes the 5000 an easier decision – Supports digital and IP solutions with same features - can be mixed/single type deployment – Uses existing wiring and lines (even analogue) – BUT - not locked out from future changes Mitel | Confidential slide 5
    6. 6. Mitel 5000 CP Unified Voice Messaging (UVM) Increase Employee Availability – Email synchronization of deletions and heard / read – Optional BlackBerry® message formatting – MP3 attachment format Scalable to meet growth – Four embedded voice mail ports (up to 32 on HX Controller) – Over 80 hours of voice mail storage (upgradable to 300 hours) Ease of Use – Seamless networking across sites with full feature transparency – UVM coexistence with Mitel NuPoint Unified Messaging Provide security and peace of mind – Record a conversation and save it in voice mailbox Mitel | Confidential slide 6
    7. 7. Phone Manager PC DSS/BLF Console Extension Status Click to dial Mitel | Confidential slide 7
    8. 8. Phone Manager Call Banner & Call Banner Quick Dial Highlight Number the „Click to Dial‟ Mitel | Confidential slide 8
    9. 9. Mitel 5000 CP Hot DeskingSingle NodeAbility to “log in” to another phone – Call centers, employees working at remote locationsWorks with digital and IP phonesShare hardware & real estate! – Shift workers – Office nomadsAttracts user profile to phone Mitel | Confidential slide 9
    10. 10. Mitel 5000 CP Meet-Me Conferencing Eight parties per conference – Max eight parties / single conference – Total of 20 parties Dialable Conference Assistant and Conference Access Codes – Set up on demand via User Web Portal or TUI “Ad hoc” conferencing is still available Mitel | Confidential slide 10
    11. 11. Audio Conferencing  “Meet-me” conferencing – Dial in conference bridge – Call may be ALL external phones  Supports R-a-C, Conference Hold/Transfer, etc.  Conference Assistant  Formal  Callers join conference via passcode – Voice guided prompts for callers – Prompt to extend conference after time  Works across nodes – Off-node conference assistant Mitel | Confidential slide 11
    12. 12. Audio Conferencing  Set up thru TUI or User Web Portal Mitel | Confidential slide 12
    13. 13. Mitel 5000 – flexible / mobile working One number, one mail box  Key staff can be reached anywhere in or out of office (on mobile, home phone)  Combined voicemail/email box  Can be used in the office for cordless phones  All available as standard features Mitel | Confidential slide 13
    14. 14. Mitel 5000 – flexible / mobile working Plug and work homeworking with Mitel 5000 IP phone Use existing home broadband connection Ideal for company directors Available as standard feature To enhance mobile/home working – Meet me conferencing – Hot desking For just a little more cost! Mitel | Confidential slide 14
    15. 15. Mitel 5000 – Access to advanced Mitel Applications (UC)Advanced Improved workday efficiency Widen your communication choices Stay connected, wherever you are Reduced costs across the board Mobility made easy Rapid customer responsiveness Mitel | Confidential slide 15
    16. 16. Mitel 5000 – Access to advanced Mitel ApplicationsCustomer Service Manager Mitel | Confidential slide 16
    17. 17. Types of workers Desk Based (Traditional) – Dial Tone (on board) Corridor Warrior – DECT (phone module) – WiFi – Cordless handsets and headsets (Module) Home worker – Teleworker (included as STD) Remote worker – Dynamic Extension express (included as STD) Contact centre agent/supervisor – CSM (add on application)All worker types use UVM, Hot Desking, Meet me conferencing, Auto Attendant with STAR all included in the base offering at no extra costFull Unified Messaging available for all worker types as an add on application. Mitel | Confidential slide 17
    18. 18. Who‟s a prospect Companies who scale staff numbers up and down by season Business owners who have remote workers Call Centres…recruitment agencies being good example Professional Sector who need FSA Approved call recording Legal Sector who need encripted call recording Customers with multi sites but only 1 IT manager!!! Business Centre Landlords Companies with European Offices in addition to UK Companies who use hosted conference facilities Mitel | Confidential slide 18
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