The opening screen allows one to enter various types of products
The screen opens with various customers situations and needs and the user has to select various types of paints.
Then the systems gives the user various options.
The customer goes further giving more requirements.
The system then gives the feedback at this stage too.
In case there are a few questions unanswered the user gets the answers with queries from the mechanic
Again with the given variables the user gets his options.
Finally the learner is presented with all the customer needs
In the next section one covers the process of oil primer application through a video.
More situations with customer variables and probable choices are shown next.
The user then makes his final choice.
In the latter part of the program we handle the compliant handling process.
It starts with a customer conversation.
The company representative handles a tough situation with the mechanic.
This screen shows the results of a probing exercise.
Part of the scenario gets the company representative infront of the mechainic.
The exact nature of the defect is shown.
These findings get added on to the probing results.
There is an exercise of cause and defects matching.
Finally the compliant is resolved.
This then leads into the course summary.
Finally there is a course certification.
One gets the results in the form of a printable certificate.
• Challenge: The channels needed tobe given the experiential knowledgeof order booking, applying paint andcompliant handling• Solution: Since the channels weredistributed all over India a CD basedlearning module was preferred. Website : www.enhancelearning.co.in
If you want more information aboutE-learning or Enhance Systems, contact us on thefollowing details Website : www.enhancelearning.co.in (feel free to visit our website for demos on our completed projects) Email: firstname.lastname@example.org email@example.com