e-learning ?
Components of elearning from EnhanceComponents of elearning from Enhance
Content of learning
LMS (Learning Management Syst...
Dedicated Dual Xeon server
2 x Quad-core CPUs
2-U Rack mount chassis
3.2 GHz x 2 Processors
16 GB ECC RAM
3 x Drives of 16...
Complete solutions for all Learning needs
Employability Courses
Customized Training Content Development
Classroom
E-le...
History of Enhance Systems Private Limited
 Started as Empower Software in 1998
 Engaged in providing customized learnin...
Clientele Includes
 Banking & Financial Sector:
 Insurance
 Bank of Baroda  Centurion Bank of Punjab
 Encore Capital ...
Clientele Includes
 FMCG / Consumer Goods / Manufacturing Firms:
 Medical :
 Amway  Coca Cola
 Colgate  FritoLay/Pep...
Clientele Includes
 Telecom:
 Telecom Infrastructure:
 Travel:
 Aircel  AT&T
 Airtel  Avaya GlobalConnect
 Tata Co...
Clientele Includes
 IT:
 Education:
 Government:
 Hewlett Packard  Canon
 Moserbaer  Tata Infotech
 Xerox
 FAB Ad...
Clientele Includes
 Corporate:
 Legal & Complaince:
 Miscellaneous:
 GIZ  Jindal
 Saint Gobain  UB Group
 Comply K...
Mission
 To grow to be a value based leading learning company
Vision
 To have a strong learning culture that delights cu...
Team Enhance
Includes:-
 Instruction & Curriculum Designers
 Project & Quality Managers
 Software Engineers
 Computer ...
Prashant Khanna
Designation: Co-Founder & Director
Role of the Person: Promoter of the Organization, Project
Management
Qu...
Vineet Sabharwal
Designation: Co-Founder & Director
Role of the Person: Promoter of the Organization, Project
Management
Q...
Kajala Madhwal
Designation: Head – Instructional Designer
Role of the Person: Project Management, Instructional Designing
...
Justin Jose
Designation: Project Leader – Media Team
Role of the Person: Project Management, Analyzer, Developer
Qualifica...
Awards
Award from TrainingOutsourcing.com,
USA in the domain of e learning delivery and
development
Award from TrainingOut...
Testimonials
“…found them a total solutions provider with technical competence and
creative zeal…”
ICI
“…You have done som...
Testimonials
“…We feel their work in the FMCG Sector is very exhaustive…”
Coca Cola
“…The project had SMEs who were remote...
Instructional Design Model
Step 1: Identify challenges of the organization, learning culture, buy in of top
management and...
Instructional Design Model
Step 5: Rights and Wrongs in the tasks to be reflected on and learning brought into
cognition t...
Instructional Design Model
Step 7: Evaluate with positive reinforcement
Step 8: Concrete Experience to be given
Some eleme...
Instructional Design Model
Step 11: Adoption
Some best practices are
 Early adopters start using
 First few users take a...
Complete solutions for all Learning needs
Employability Courses
Customized Training Content Development
Learning Manage...
Employability Courses (off the shelf courses)
 Off the Shelf /Online Courses
Enhance your English (Ready)
Master Tele-s...
Employability Courses (off the shelf courses)
 Course Detail – Enhance your English (Ready)
Module 1 : Common Mistakes
...
Employability Courses (off the shelf courses)
 Course Detail – Enhance your English (Ready)
Module 7 : Communicating Pro...
Employability Courses (off the shelf courses)
 Course Detail – Master Tele-selling Online(Ready)
The module is covered th...
Employability Courses (off the shelf courses)
 Course Detail – Enhance your Negotiation Skills(Ready)
This course teaches...
Employability Courses (off the shelf courses)
 Course Detail – Enhance Tele-support(Ready)
The course is covered through ...
Employability Courses (off the shelf courses)
 Course Detail – Maximize your Learning(Ready)
This course helps learner di...
Employability Courses (off the shelf courses)
 Course Detail – Preparing for the First Interview(Ready)
Vinayak's Big Dre...
Complete solutions for all Learning needs
Employability Courses
Customized Training Content Development
Learning Manage...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Telecom
 Mobile Number Portability
 ...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Telecom
Customer Services
 IDX EPABX...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Telecom
Access Network
National Long ...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Telecom
Period Open Close
Site on air...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Telecom
Digital Media Exchange (DMX)
...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Telecom
Induction Modules
Module 0
...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Telecom
Direct to Home
 Introduction...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Telecom
Code of Conduct
 Conduct and...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Telecom
Code of Conduct
 Media and c...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Telecom (Video Nuggets)
 Mobility (Mo...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Telecom (Video Nuggets)
 Fixed Line S...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Language Orientation
Better Spoken En...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Telecom Infrastructure
Information Se...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Knowledge Repository
Marketing Confer...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Sales & Marketing - Continued
Incenti...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Banking & Finance
Basics of Life Insu...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Banking & Finance – Continued
English...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Banking & Finance – Continued
Persona...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Banking & Finance – Continued
DMAT Se...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Insurance
Basics of Insurance
Basics...
History of Courses - Customized Content Development[E-learning]
Industry – Service
Soft skills & more
 Competency Based ...
History of Courses - Customized Sales Content [E-learning]
Industry – Service
Products Knowledge of Amway
Home Products ...
History of Courses - Customized Content [ILT]
Industry – Service
Insurance
Financial Markets
Basics of Insurance
Finan...
History of Courses - Customized Sales Content [ILT]
Industry – Service
 Salesman  Distributor
 Merchandising and ITMO ...
History of Courses - Customized Sales Content [ILT]
Industry – Service
 Sales Supervisor  Area Sales Manager
 Assessing...
History of Courses - Customized Sales / Poster Based Content [ILT]
Industry – Service
Sales Manager
 Annual Business Pla...
History of Courses - Customized Content Development[E-learning]
Industry – Manufacturing
Machine Technical Training
Hot ...
History of Courses - Customized Content Development[E-learning]
Language Translated Modules
 Foreign Language
Revenue As...
History of Courses - Customized Logistic Content [ILT]
 Why Supply Chain
 Sales and Operations Procedure
 Freight
 Inf...
History of Courses - Customized Content Development[E-learning]
 Company Orientation & Induction
 BILT
 Bharti Enterpri...
History of Courses - Customized Retail Industry[ILT]
S.No Module Modules
I Canvassing Canvassing Simplified
Brochure
Licen...
Complete solutions for all Learning needs
Employability Courses
Customized Training Content Development
Learning Manage...
Security
 Password has upper case, symbol, numbers least count
 Limited number of tries
 Time limit for no action
 One...
Human Resource Information
System
Linking Existing Applications – HUL
HRIS Information Portal
HRIS Complete – HUL
Recruit...
Services – Learning Management System
E Groove for Bharat Business Channel (Videocon)
 ASP (Application Service Provider...
Services – Learning Management System
Learning Matrix at Campus
 For ICICI Bank Industry – Academia Project
 Complete s...
Services – Learning Management System
As per Reports, there are about 75K registered users and almost 4L certificates
issu...
Google Webhit Report – Learning Matrix at Campus
Services – Learning Management System
 I SEEK for Airtel
 For Bharti Enterprises
 Multiple course delivery
 Vast usage...
Services – Learning Management System
 Wealth Learning for Wealth Advisors
 For Wealth Advisors
 Multiple course delive...
Services – Learning Management System
 IDOLS
 For ICI Paints
 For over 400 managers across the country
 Multiple cours...
Services – Learning Management System
 Sales Contract Process
For Avaya Global Connect
Multiple course delivery over In...
Services – Learning Management System
 Bankers Selling Skill Builder
 Simulation based Selling skills training content a...
Services – Learning Management System
 Counseling Skill Builder
 Intranet based learning module
 Decision tree implemen...
Services – Learning Management System
 Working Capital Simulation
 For ICICI Bank
 Simulation based learning module
 O...
Services – Learning Management System
 NASA Learning
 For Hindustan Lever Limited
 Java based multiple course delivery ...
Services – Learning Management System
 Digital Certification
 For Xerox India
 Online learning and certification progra...
Services – Learning Management System
 Electronic Circuit Design
 For IIT Delhi
 Intranet based course delivery system
...
Services – Learning Management System
 Gyan Setu
 For Reliance General Insurance
 Multiple course delivery
 Vast usage...
Services – Learning Management System
 Religare Academy
 For Religare Group
 Multiple course delivery
 Vast usage acro...
Services – Learning Management System
 Reliance Life Insurance
 For Reliance Life Insurance
 Integration of Articulate ...
Services – Learning Management System
 Saint Gobain EHS certification
 Stand alone certification on Indian Server
 Cour...
Services – Learning Management System
 LMS content transition from one LMS to another
 For ICICI Bank
 Preparation of c...
Complete solutions for all Learning needs
Employability Courses
Customized Training Content Development
Learning Manage...
Services – Performance Management Software Solutions
 Functional Skills Assessment (FSA) Process – Bharti Airtel
 An onl...
Services – Performance Management Software Solutions
 Unilink – A one point dashboard for multiple HR applications
 Deve...
Services – Performance Management Software Solutions
 Employee End to End Life Cycle Management Tool
 Allows management ...
Services – Performance Management Software Solutions
 Portal for Indian Air Force to provide corporate placements to reti...
Services – Performance Management Software Solutions
 Talent Management System
 Various Users have different rights
 Up...
Services – Performance Management Software Solutions
 R-NET
 Training Needs assessment system
 Modeled around extensive...
Services – Performance Management Software Solutions
 Knowledge Management Systems
 Multiple knowledge areas, with suble...
Services – Performance Management Software Solutions
 Project Management Systems
 Tool for managing ongoing projects
 M...
Services – Performance Management Software Solutions
 Time Management System
 Personal time planner
 Allows definition ...
Services – Performance Management Software Solutions
 Skill Track
 System works on a skill map for various functions in ...
Services – Performance Management Software Solutions
 Succession Planning System
 Maps competencies for various organiza...
Services – Performance Management Software Solutions
 RLE Nomination and Feedback System
 Intranet based Leadership prog...
Services – Performance Management Software Solutions
 DriveLearning.com
 Internet based Performance Measurement system t...
Services – Performance Management Software Solutions
 NASA707.com
 Online Performance Measurement system on the effectiv...
Services – Performance Management Software Solutions
 Course Viewer
 Search enabled access to range of courses for Just-...
Services – Performance Management Software Solutions
 LMS CD Version
 CD based multi-course delivery platform to cover t...
Services – Performance Management Software Solutions
HRIS for TV18
 Policies of the company
 Leave records of the emplo...
Services – Performance Management Software Solutions
 ICICI Academy for Skills
 An online portal for the un-skilled yout...
Services – Performance Management Software Solutions
 Learning Portal for Religare
 Learning and Development at Religare...
Complete solutions for all Learning needs
Employability Courses
Customized Training Content Development
Learning Manage...
Services – Performance Management Software Solutions
 Learning Consultancy for GIZ
Brief of objectives
Visits to variou...
E-learning Methodology
 Business Development
 Needs Analysis
 Proposal
 Customer Ratification
 Scope & Instructional ...
Complete solutions for all Learning needs
Employability Courses
Customized Training Content Development
Learning Manage...
Old Course Update
 Old Course Update Methodology
Methodology:
Recreate or restructure the old content of the course with...
Complete solutions for all Learning needs
Employability Courses
Customized Training Content Development
Learning Manage...
Browser Compatibility
 Browser Compatibility
Features:
Developed applications are compatible with a range of web browser...
Complete solutions for all Learning needs
Employability Courses
Customized Training Content Development
Learning Manage...
Mobile Device Compatibility
 Mobile Device Compatible
This is done through three important options which works for differ...
Budgetary Investment
Customized Content Devleopment
Payment Process is as shown
Payment 50% advance and balance on deliv...
Learning Management System - Hosted Solution
One time cost of LMS customization, branding, data uploading, tenant-setup w...
Hosted Server
System Hardware Services are as follows:
 OS with administration
 Database with administration
 Web Serve...
Hosted Server
Optional services are:
 Server Anti Virus Protection
 Trojan , Anti-Spyware and Other Protection
 Shared/...
Investment
LMS Add-ons
 HRIS 2 – 10 Lakhs
 Talent Management – 5 Lakhs
 Needs Analysis – 5 Lakhs
 Skill Competency Map...
Key Customers
Hindustan Unilever
Projects worked
Induction Programs
Sales Training for FMCG
Web based simulations
• 6...
Key Customers
ICICI Bank Ltd.
Project worked
 LMS for campus initiative
 Customized Banking domain CBTs
• over 30 prog...
Key Customers
Coca Cola India Ltd.
Project worked
 Over 80 Sales Modules
 ILT Resources for Logistics Training
 One a...
Key Customers
Avaya Global Connect (formerly Tata Telecom Ltd.)
Project worked
 IDX PABX Technical Training
 Paradigm ...
Key Customers
Airtel
Project worked
 Airtel Money Modules
 LMS for Employees
 Recruitment Modules
 Business Continui...
Key Customers
Aircel
Project worked
 Do not Disturb Training Modules
 Information Security Training Modules
 Mobile N...
Thank you
For further enquiry contact:
Prashant Khanna
Enhance Systems Private Limited
401 Padma Tower-I
Rajendra Place,
N...
Company profile - www.enhancelearning.co.in
Company profile - www.enhancelearning.co.in
Company profile - www.enhancelearning.co.in
Company profile - www.enhancelearning.co.in
Company profile - www.enhancelearning.co.in
Company profile - www.enhancelearning.co.in
Company profile - www.enhancelearning.co.in
Company profile - www.enhancelearning.co.in
Company profile - www.enhancelearning.co.in
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Company profile - www.enhancelearning.co.in

  1. 1. e-learning ?
  2. 2. Components of elearning from EnhanceComponents of elearning from Enhance Content of learning LMS (Learning Management System) Networking / Offline Media System Software Hardware Learning Consultancy
  3. 3. Dedicated Dual Xeon server 2 x Quad-core CPUs 2-U Rack mount chassis 3.2 GHz x 2 Processors 16 GB ECC RAM 3 x Drives of 160 GB each (upgradeable to 6 Hot-Swap drives) 1 x SATA Drives of 500 GB for backup Hardware RAID-5 50 GB Network attached storage Firewall Windows 2003 SP2 Standard 64 Bit Edition 8 Mbps connection
  4. 4. Complete solutions for all Learning needs Employability Courses Customized Training Content Development Classroom E-learning Games Simulations Video Nuggets Learning Management Systems (LMS Performance Management Software Solutions Learning Consultancy Old Course Update Browser Compatibility Mobile Device Compatibility If any of these match your organizations need, give us couple of minutes….
  5. 5. History of Enhance Systems Private Limited  Started as Empower Software in 1998  Engaged in providing customized learning solutions for over 16 years.  Done over 5000 Hours of Content Development, 14 Customizable LMS installations and over 12 Performance Management Software projects.
  6. 6. Clientele Includes  Banking & Financial Sector:  Insurance  Bank of Baroda  Centurion Bank of Punjab  Encore Capital  ICICI Bank  IDBI Bank  Indiabulls  Wealth Advisors  Ernst and Young  E-Value Serve  Shivalik Bank  Tally Solutions  DLF Pramerica Life Insurance  Reliance ADAG Group  Religare
  7. 7. Clientele Includes  FMCG / Consumer Goods / Manufacturing Firms:  Medical :  Amway  Coca Cola  Colgate  FritoLay/PepsiCo  Godrej  BILT  Hindustan Unilever  Escorts  ICI  Johnson and Johnson  Nestle  Reckitt Benckiser  Samsung  Videocon  Whirlpool  Ranbaxy
  8. 8. Clientele Includes  Telecom:  Telecom Infrastructure:  Travel:  Aircel  AT&T  Airtel  Avaya GlobalConnect  Tata Communications  Tata Telecom  Bharti Infratel  Make My Trip  Ministry of Tourism, India
  9. 9. Clientele Includes  IT:  Education:  Government:  Hewlett Packard  Canon  Moserbaer  Tata Infotech  Xerox  FAB Advisors and Mentors  IIT Delhi  NIS Sparta  Indian Airforce
  10. 10. Clientele Includes  Corporate:  Legal & Complaince:  Miscellaneous:  GIZ  Jindal  Saint Gobain  UB Group  Comply Karo  Great Offshore  TV 18
  11. 11. Mission  To grow to be a value based leading learning company Vision  To have a strong learning culture that delights customers, partners and stakeholders. Values  To be a value based corporate citizen  To make innovative and challenging intellectual implementations a way of life  To provide instructionally sound and cost effective solutions  To energize the entrepreneur spirit
  12. 12. Team Enhance Includes:-  Instruction & Curriculum Designers  Project & Quality Managers  Software Engineers  Computer Graphics Artists  Content experts in Finance, Banking, Sales and Supply Chain  Animation Experts  Technical Writers  Computer Music & MIDI composers  Digital Audio/Video Engineers  Photographers & Videographers  Language Translators  Consulters
  13. 13. Prashant Khanna Designation: Co-Founder & Director Role of the Person: Promoter of the Organization, Project Management Qualification: B-Tech Total Experience: Over 25 Years With the Organization Since: 17th December’2000 Area of Expertise: Business Development & Marketing, Project Management & General Management Profile Summary: He is one of the co-founders of Enhance Systems Private Limited, and has over 20 years of experience in Sales & Marketing. The last decade in Enhance has given him a chance to polish his instructional design, software engineering, management and strategy skills. He is an avid follower of spiritual literature and most of his learning has this as the guiding light.
  14. 14. Vineet Sabharwal Designation: Co-Founder & Director Role of the Person: Promoter of the Organization, Project Management Qualification: Master of Computer Application Total Experience: Over 25 Years With the Organization Since: 17th December’2000 Area of Expertise: Project Management Profile Summary: He is one of the co-founders of Enhance Systems Private Limited, and has over 25 years of experience in online learning industry including e- Learning content development, Learning Management Systems, web applications, project management and account management.
  15. 15. Kajala Madhwal Designation: Head – Instructional Designer Role of the Person: Project Management, Instructional Designing Qualification: Graduate Experience: Over 20 Years With the Organization Since: 17th December’2000 Area of Expertise: Project Coordination and Instructional Design Profile Summary: She’s been with Enhance since the existence of Enhance and been part of almost all the projects of Enhance. She has helped in designing instructions for over 2000 hours of Content. Her dedication to her work has won her accolades not only from the organization but also from several clients.
  16. 16. Justin Jose Designation: Project Leader – Media Team Role of the Person: Project Management, Analyzer, Developer Qualification: Master of Computer Application Experience: Over 15 Years With the Organization Since: 5th October’ 2001 Area of Expertise: Project Management, Media Development Profile Summary: He joined as a Developer from the Web background with strong Multimedia development skills. The decade in enhance has given his opportunity to polish his project management and team handling skills. He is passionate about learning and adapting to latest technologies and also trains the team on upcoming developing platforms.
  17. 17. Awards Award from TrainingOutsourcing.com, USA in the domain of e learning delivery and development Award from TrainingOutsourcing.com, USA as the Top Sales Training Company (Product Category)
  18. 18. Testimonials “…found them a total solutions provider with technical competence and creative zeal…” ICI “…You have done some impressive work and we would like to present a consistent message to our new employees using your content…” Nestle
  19. 19. Testimonials “…We feel their work in the FMCG Sector is very exhaustive…” Coca Cola “…The project had SMEs who were remote. However the spirit to go on to complete the project was exemplary…” Tata Telecom
  20. 20. Instructional Design Model Step 1: Identify challenges of the organization, learning culture, buy in of top management and risks. Step 2: Audience and Stake Holders Needs Also check the preferred medium of instruction from  Linguistic, Musical, Logical, Kinetics, Spatial, Interpersonal,  Find out trends in Learning Style Step 3: Motivation to be designed from Internal needs, External needs, Context of learning and linking to Maslows principle. The best motivator is challenge.  Anxiety is also to be considered both personal and external  Attention keeping strategy to be thought through  Attitude change, if needed to be designed Step 4: Task Analysis is done
  21. 21. Instructional Design Model Step 5: Rights and Wrongs in the tasks to be reflected on and learning brought into cognition through  Thinking options  Searching for info  Selecting option  Models, if needed to be developed Step 6: Concepts to be developed or taught. Some best practices are  Higher Rules to be made clear  Higher aptitude, lower structure  Easy to Difficult  Chunks (7 +- 2)  Image and text together help learning better  Facts to be taught through Mnemonic's  Practice through examples & cases  One thought at a time  Humor related to topic only  Time Planner in course
  22. 22. Instructional Design Model Step 7: Evaluate with positive reinforcement Step 8: Concrete Experience to be given Some elements of a fruitful experience are  Challenges  Curiosity  Competition  Rewards  Realistic Environment Step 9: REWARD and FEEDBACK to be given for business and individual performance Step 10: Active Experimentation with Social Learning on projects
  23. 23. Instructional Design Model Step 11: Adoption Some best practices are  Early adopters start using  First few users take as role models  Spread message  Experience sharing among users  Coaching users  Link usage to performance rating  Top management support
  24. 24. Complete solutions for all Learning needs Employability Courses Customized Training Content Development Learning Management Systems (LMS) Performance Management Software Solutions Learning Consultancy Old Course Update Browser Compatibility Mobile Device Compatibility
  25. 25. Employability Courses (off the shelf courses)  Off the Shelf /Online Courses Enhance your English (Ready) Master Tele-selling Online (Ready) Enhance your Negotiation Skills (Ready) Enhance Tele-support (Ready) Maximize your Learning (Ready) Preparing for the First Interview (Ready)
  26. 26. Employability Courses (off the shelf courses)  Course Detail – Enhance your English (Ready) Module 1 : Common Mistakes Module 2 : Effective Communication Module 3 : Email Writing Skills Module 4 : Effective Writing Style Module 5 : Articles & Connectors Module 6 : Language Quality
  27. 27. Employability Courses (off the shelf courses)  Course Detail – Enhance your English (Ready) Module 7 : Communicating Professionally Module 8 : Communicating in Common Situations a) Calling in sick g) Giving feedback b) Dealing with a colleague h) Resolving conflicts c) Giving a presentation i) Preparing a notice d) Persuading person j) Lunch with a customer e) Negotiating k) Mollifying Customer f) Conducting a Con-call a) Having people over for dinner c) Vacation b) Visiting ailing relative d) Attend a family wedding
  28. 28. Employability Courses (off the shelf courses)  Course Detail – Master Tele-selling Online(Ready) The module is covered through 6 levels. Each level gets more and more complex with respect to the type of product and the complexity of customers or problems The Six levels are LEVEL 1 - Mobile plan LEVEL 2 - Loyalty card LEVEL 3 - TV Shoppe Network LEVEL 4 - Home Insurance LEVEL 5 - Card Protection Plan LEVEL 6 - Child Education Plan (Insurance)
  29. 29. Employability Courses (off the shelf courses)  Course Detail – Enhance your Negotiation Skills(Ready) This course teaches the Techniques, Strategy and Approach for successfully negotiating and resolving points of difference both in a professional meet as well as in personal life. Topics Covered are What is effective negotiation? Identifying types of negotiation Tactics used in different types of negotiation Key differentiators of negotiation Handling tactics during negotiation Tools for effective negotiation Start a negotiation powerfully Closing a negotiation Common mistakes related to negotiation Determining BATNA & ZOPA to reach an agreement
  30. 30. Employability Courses (off the shelf courses)  Course Detail – Enhance Tele-support(Ready) The course is covered through 6 Modules. Each module is different with respect to the type of the difficulty of the customer or problem. The Six modules are Module 1: Order Tracking Skills Module 2: Technical Support Skills Module 3: Cross Selling Skills Module 4: Solution Selling Skills Module 5: Consultative Selling Skills Module 6: Problem Solving Selling Skills
  31. 31. Employability Courses (off the shelf courses)  Course Detail – Maximize your Learning(Ready) This course helps learner discover their learning style and establish how to learn best. This course will attempt to help leaner do precisely that: Learner will discover his/her learning style and establish how to learn best and be a winner. Topics covered are: Adult Learning (an Overview) Understand your best way to learn • Personalize learning style • Way to maximize learning • Become a lifelong learner  Simulation
  32. 32. Employability Courses (off the shelf courses)  Course Detail – Preparing for the First Interview(Ready) Vinayak's Big Dream is a short story based animation learning course to educate young adults on interview preparation tips and techniques appearing for his/her first interview. Language of the course is a mix of Hindi and English. Topics covered are: Magic steps to succeed in an interview About the company How to present yourself Carrying resume
  33. 33. Complete solutions for all Learning needs Employability Courses Customized Training Content Development Learning Management Systems (LMS) Performance Management Software Solutions Learning Consultancy Old Course Update Browser Compatibility Mobile Device Compatibility
  34. 34. History of Courses - Customized Content Development[E-learning] Industry – Service Telecom  Mobile Number Portability  Request Management  Self Service Kiosk  KB Portal  Corporate Branding  mClassifieds  Regulatory Awareness  Telecom & Telecommunication History  Legal Awareness
  35. 35. History of Courses - Customized Content Development[E-learning] Industry – Service Telecom Customer Services  IDX EPABX Technical Training  Paradigm EPABX Technical Training  Definity User Training Guide  Internet Telephony Guide  96XX User Guide Information Security Policy Value Added Services for Mobiles Do Not Disturb Simply Data – Basics of technology Basics of 3G Mobile Trends (3 D) Values Tests Business Contingency Management Warehouse 3D – Data Foundation Modules in French
  36. 36. History of Courses - Customized Content Development[E-learning] Industry – Service Telecom Access Network National Long Distance Service International Private Line Circuit Internet Protocol Very Small Aperture Terminal Audio Conferencing Service Toll Free Network Managed Business International Circuit Voice Over Internet Protocol Mobile Application Tool for Enterprises Managed Video Conferencing Service Tele presence Application Quality Management Hosted Contact Centre Data Centre Collocation Service Data Centre Managed Services Information Security
  37. 37. History of Courses - Customized Content Development[E-learning] Industry – Service Telecom Period Open Close Site on air Return to vendor and receive back from vendor though RPG process Receipt of Material Against Purchase order Return of Material Against Purchase order How to Cannibalize through Move Order Automation of Material Requisition and Dispatch Split plan tutorial MRR Creation IVR Vs BIVR Working Month end closing File creation working Gate pass generation Average Cost Update Cycle counting of inventory Scrap Disposal Back date IVR report and Recalls report New SRN process FIFO method issue of material Custom Module
  38. 38. History of Courses - Customized Content Development[E-learning] Industry – Service Telecom Digital Media Exchange (DMX)  Introduction to Digital Media Exchange Digital Cinema Digital Ecosystem Digital Teleport Digital Signage Mobile Number Portability Network Integration & Professional Services Request Management Self Service Kiosk Global VAS International Toll Free Services Message Hub Services Signaling Services HR-Recruitment  Conducting Structured Interview  Approval Business Understanding  Offer Negotiation  Source Screening
  39. 39. History of Courses - Customized Content Development[E-learning] Industry – Service Telecom Induction Modules Module 0 Manifesto Milestone Pillars Business Products Leadership Competency Framework CS TRAI Regulations  Values AIR Values CRC Revenue Assurance Money Multi-Protocol Label Switching Money Induction Money Transfer RA – Global Voice & Usage Based Products
  40. 40. History of Courses - Customized Content Development[E-learning] Industry – Service Telecom Direct to Home  Introduction to digital TV  Tools in the Toolkit  Digital TV installation  Digital TV post installation process  Digital TV: A day in the life of an IE  Be the Star
  41. 41. History of Courses - Customized Content Development[E-learning] Industry – Service Telecom Code of Conduct  Conduct and behavior  Harassment free and congenial environment  Fair practices and avoiding conflict of interest  Reporting relationships  Gifts and entertainment  Government agencies  Political and religious affiliations  Customers and business associates
  42. 42. History of Courses - Customized Content Development[E-learning] Industry – Service Telecom Code of Conduct  Media and communications  Competition and compliance with law  Insider trading  Improper payments  Finance and accounting practices  Protecting company assets (fraud)  Intellectual property and confidential information  Safety, health and environment  Corporate social responsibility
  43. 43. History of Courses - Customized Content Development[E-learning] Industry – Service Telecom (Video Nuggets)  Mobility (Mobile Services)  Customer Service  Technical Service  Billing Plan & Clarifications  Service Activation  4G Setup  Postpaid  Prepaid  HLR Concepts  Mobile Broadband  Network Issues  International Roaming  Sim Swap  Call Divert  Clip  Video Call
  44. 44. History of Courses - Customized Content Development[E-learning] Industry – Service Telecom (Video Nuggets)  Fixed Line Services  Wireless Modems  Dynamic Lock  Static IP  Smart byte  Customer Care / Self Care  Internet Browsing  Bill Cycle Migration  Bill Explanation  Topup Activation  Frequent Disconnection  Modem Configuration  Service Denial  Troubleshooting apple gadgets
  45. 45. History of Courses - Customized Content Development[E-learning] Industry – Service Language Orientation Better Spoken English Environment, Health and Safety Risk Assessment Safety Management Audit Tool Electrical Safety Emergency Management & First Aid Fire Safety Incident Management Job Safety Analysis Office & Road Safety Safety Standards Behavioral Sexual Harassment
  46. 46. History of Courses - Customized Content Development[E-learning] Industry – Service Telecom Infrastructure Information Security Infratel First Time Manager Infratel DNA Road Safety
  47. 47. History of Courses - Customized Content Development[E-learning] Industry – Service Knowledge Repository Marketing Conference  Nestle  Ranbaxy Destination India: India as a tourist location Living in USA: A guide for Indian students Sales & Marketing HP Brio Selling Skills Major Accounts Sales Contract Process Merchandising Trade Relations Art of Selling Selling high end reprographic systems Target Achievement
  48. 48. History of Courses - Customized Content Development[E-learning] Industry – Service Sales & Marketing - Continued Incentive Schemes Marketing for Non Marketing Executives Branding for Asia Pacific Region Analytical Ability for Sales Leadership for Sales Structure & storyboard developed for e learning project Communication Skills Entrepreneurial Ability Customer Relationship Infrastructure Merchandising Planning Skills Rural Marketing Sales forecasting
  49. 49. History of Courses - Customized Content Development[E-learning] Industry – Service Banking & Finance Basics of Life Insurance Banking for Non Bankers Banking Desk Branch Front Office Induction Branch Profitability Bankers Selling Skills Book Building Business Contingency Management Capital Markets Cash Management Services Channel Finance Corporate Internet Banking Credit Card Issuance
  50. 50. History of Courses - Customized Content Development[E-learning] Industry – Service Banking & Finance – Continued English – Better Writing English Language Training Equities As Investment E - Series Email Etiquettes E Series Fixed Income General Banking Operation Hong Kong Compliance Introductory KIT Information Security Internal Controls ICICI Securities – Channel Sales Customer Acquisition
  51. 51. History of Courses - Customized Content Development[E-learning] Industry – Service Banking & Finance – Continued Personal Effectiveness Personal Loans Basics RAROC Retail Banking Products Retail Assets Product Induction Retail Internet Banking Risk and Compliance Selling Retail Loans to Branch Customers Small Enterprise Group Structured Products and Leverages TASC (Trusts, Associations, Societies and Clubs) Inward Remittance Operational Risk Management
  52. 52. History of Courses - Customized Content Development[E-learning] Industry – Service Banking & Finance – Continued DMAT Services Direct 3 in 1 Securities Enhancing Relationship Value Mortgages Mutual Fund Service System Performance Counseling Performance Management System  Trade Services Tele-callers’ training Working Capital Welcome Kit Arogyadhaam Loan Financing Units Under Textile Industry Fraud Prevention
  53. 53. History of Courses - Customized Content Development[E-learning] Industry – Service Insurance Basics of Insurance Basics of Life Insurance Basics of General Insurance Systematic Investment Plan Private Car Insurance Fire Insurance Shop Keepers Insurance Householders Insurance Travel Insurance  Life Insurance Education Insurance  Various Products of Life Insurance Audio translated into Hindi
  54. 54. History of Courses - Customized Content Development[E-learning] Industry – Service Soft skills & more  Competency Based Selection  Leadership Game / Quiz  Creativity  Performance Feedback  Performance Counseling  Psychometric Games  Mission Statements  Finance for non-finance  Learning Styles  Articulate Presentations  Towards Mentoring Effectively  Mentoring for Me  Cross Cultural Diversity (India and USA)  Performance Dialogue  Coach the coach: Reflective classroom, Role plays and Tracking of qualitative, quantitative and business impact
  55. 55. History of Courses - Customized Sales Content [E-learning] Industry – Service Products Knowledge of Amway Home Products Module (Europe module remade for India) Theme Based Animations, Videos, Games, Demos and Customer Scenarios Customer Management and Silver’s Certification Audience distributors in India Remodeled courses developed in USA Made them work on various browsers and world renowned LMS Certification included as part of course Ability to change languages while accessing course Translated audio and text into: Indian English Hindi Tamil Gurmukhi Bengali Kannada Marathi Oriya Malayalam Telegu
  56. 56. History of Courses - Customized Content [ILT] Industry – Service Insurance Financial Markets Basics of Insurance Financial Planning Sales Process and Selling Skills Agency Model and Agency Management
  57. 57. History of Courses - Customized Sales Content [ILT] Industry – Service  Salesman  Distributor  Merchandising and ITMO  Assessing Market Potential  Range Selling  Route Riding and Indicators  Route Productivity  Warehouse management  Unit Management  Asset management  Glass Handling  ROI calculation  Planned call & 7 steps of a call  Credit and Financing Options  SGA installation and monitoring  Consumer concern handling  FAQs on Coke  Key Account Management for Malls  Breakage Sensitization  Grooming and make over  Grooming  Relationship management & objection handling  Cooler Positioning and Placement  Market Activation Kit  Cooler Light and Fan  Truth behind pesticide issue allegation  Star Salesman  400 ml product Launch  ABCDE of cooler selling  Cooler space  Fountain product training  MD Bonus  RED Activation  Water Usage  Eating and Drinking outlets
  58. 58. History of Courses - Customized Sales Content [ILT] Industry – Service  Sales Supervisor  Area Sales Manager  Assessing Market Potential  Annual Business Planning & Management  Route Riding and Indicators  Route Excellence  Market Development  Sales and Distribution Productivity System  Sales Planning  Distributor Management  Distributor Management  Discount Management  Discount Planning  DME Management  Glass Management  Key Account Management  Key Account Management  SKU Management - Managing Promotions  Channel Management  New Product Launches  Supervising and Coaching  Total Product Management  Trade Maths  Leadership  Consumer Concern Handling  400 ml product Launch  ABCDE of cooler selling  Cooler space  Fountain product training  MD Bonus  RED Activation  Water Usage  Eating and Drinking outlets  Key Account Management for Malls  Coaching
  59. 59. History of Courses - Customized Sales / Poster Based Content [ILT] Industry – Service Sales Manager  Annual Business Planning & Management  Sales Meeting  A Week for a Sales Manager  Code of Business Conduct  ORG Data Handling  Competition Intelligence  Asset Management
  60. 60. History of Courses - Customized Content Development[E-learning] Industry – Manufacturing Machine Technical Training Hot Beverages Dispensing System Fountain Aerated Drinks Dispensing System Pumps – A factory perspective Poster Based Learning  Total Productive Maintenance
  61. 61. History of Courses - Customized Content Development[E-learning] Language Translated Modules  Foreign Language Revenue Assurance Network Assurance (French) Revenue Assurance Prepaid Assurance (French) Revenue Assurance Business (French) Indian Regional Language Sexual Harassment (Hindi) Customer Management (HIndi) Customer Management (Bengali) Customer Management (Kannada) Customer Management (Malayalam) Customer Management (Marathi) Customer Management (Punjabi) Customer Management (Tamil) Customer Management (Telegu) Customer Management (Oriya)
  62. 62. History of Courses - Customized Logistic Content [ILT]  Why Supply Chain  Sales and Operations Procedure  Freight  Infrastructure Management  Procurement  Inventory  Shipping  Performance Rating System  Effective Metro Distribution (includes models, route planning, etc  Anchor distributor (Indirect distribution model)  Milk Run distribution (Distribution to very small drop points in smaller towns and villages)  Business Indicators (Sales Barometers)  Distributor Stock Availability  RTM Score card (6-7 parameters to measure RTM effectiveness)  RTM costs
  63. 63. History of Courses - Customized Content Development[E-learning]  Company Orientation & Induction  BILT  Bharti Enterprises  Colgate  Hindustan Coca Cola Beverages Ltd.  Nestle  Airtel Airtel Onboarding( Semi Gaming Induction)  Hindustan Lever Amway  ICI Paints  India Bulls  Johnson and Johnson Campus Presentation Reckitt Benckiser Bharti Enterprises Nestle Ranbaxy
  64. 64. History of Courses - Customized Retail Industry[ILT] S.No Module Modules I Canvassing Canvassing Simplified Brochure License Registration II Principles of Display Principles of Display III Customer Management Introduction Registration Customer Cards Complementary activities Returns for repairs Customer Complaints and feedback Business Development IV Boucle Complete V Ordering Ordering overview Ordering Formula Breakage Procedure Cycle Count Inventory Internal Purchase VI Cashiering Procedures
  65. 65. Complete solutions for all Learning needs Employability Courses Customized Training Content Development Learning Management Systems (LMS) Performance Management Software Solutions Learning Consultancy Old Course Update Browser Compatibility Mobile Device Compatibility
  66. 66. Security  Password has upper case, symbol, numbers least count  Limited number of tries  Time limit for no action  One access at a time  Server side and client side validation  Session and data encryption  Data base encryption  Logs of action  User rights  Error logs  Possibility of no print screen
  67. 67. Human Resource Information System Linking Existing Applications – HUL HRIS Information Portal HRIS Complete – HUL Recruiting Agencies Distributors Organization Human Resource Information System Linking Existing Applications – HUL HRIS Information Portal HRIS Complete – HUL Recruiting Agencies Distributors Organization Content Management Tracking Enhance Content Management Tracking Enhance Content Management Authoring Course Lab Content Management Authoring Course Lab Certification Engine (Stand Alone)- Saint Gobain Learner Admin Certification Engine (Stand Alone)- Saint Gobain Learner AdminPlacement Portal ICICI / IAF Placement Portal ICICI / IAF Talent Management System ICICI Bank Talent Management System ICICI Bank Needs Analysis Ranbaxy Needs Analysis Ranbaxy LMS  Combined LMS  Elearning LMS LMS  Combined LMS  Elearning LMS Virtual Classroom (Wiziq) Virtual Classroom (Wiziq) Coaching Monitoring Hindustan Lever Coaching Monitoring Hindustan Lever Simulation & Games ICICI Bank Simulation & Games ICICI Bank Training Management System Screens Reports Training Management System Screens Reports 360 Degree Feedback Hindustan Lever 360 Degree Feedback Hindustan Lever Succession Planning Nestle Succession Planning Nestle Mobile search based just in time learning and Certification Screens Mobile search based just in time learning and Certification Screens Android CompatibleAndroid Compatible Skill Competency Mapping Avaya Skill Competency Mapping Avaya Social Networking Learning (Under- development) Social Networking Learning (Under- development) LMS transition, Course Update Services and Help Desk LMS transition, Course Update Services and Help Desk CD / Offline with DRMCD / Offline with DRM Home Page for School LMS  Grade 3 – 6  Grade 6 - 9 Home Page for School LMS  Grade 3 – 6  Grade 6 - 9
  68. 68. Services – Learning Management System E Groove for Bharat Business Channel (Videocon)  ASP (Application Service Provider) model of operation  Complete features of LMS for e learning  Pay per user model  Minimum need for help desk and reports generation effort  High band widths with video and flash over internet
  69. 69. Services – Learning Management System Learning Matrix at Campus  For ICICI Bank Industry – Academia Project  Complete solution from Enhance  LMS Migration, Call Center from Enhance  Benchmarked for more than 5,00,000 users  Multiple course delivery  Vast usage across country  All features of Learning Bridge
  70. 70. Services – Learning Management System As per Reports, there are about 75K registered users and almost 4L certificates issued over the year: The initiative - was launched in Q3 2007 - has 115 affiliated institutes - offers 200 odd courses adding up to over 1500 hours of e-learning - has been a hands-off (completely outsourced activity) for the Bank, product, hosting, operational administration/support, MIS, helpdesk, etc. all handled by Enhance
  71. 71. Google Webhit Report – Learning Matrix at Campus
  72. 72. Services – Learning Management System  I SEEK for Airtel  For Bharti Enterprises  Multiple course delivery  Vast usage across country  Excellent reviews  Savings  All features of Learning Bridge
  73. 73. Services – Learning Management System  Wealth Learning for Wealth Advisors  For Wealth Advisors  Multiple course delivery  Vast usage across country  All features of Learning Bridge
  74. 74. Services – Learning Management System  IDOLS  For ICI Paints  For over 400 managers across the country  Multiple course delivery  Text-to-speech engine instead of canned audio to reduce bandwidth usage  Integration with Lotus Notes for user tracking  Collaboration using Lotus Notes Threaded Discussions
  75. 75. Services – Learning Management System  Sales Contract Process For Avaya Global Connect Multiple course delivery over Internet Learn on the move – CD version with hot-sync with online version User base of over 250 managers MIS on users’ performance and courses coverage for the admin Masters’ maintenance allows complete flexibility to maintain the system Learning delivered thru concepts, application and reinforcements Certification module, with random questions generation & review feature
  76. 76. Services – Learning Management System  Bankers Selling Skill Builder  Simulation based Selling skills training content and delivery engine (multi-level decision tree)  Sales situations with customer comments & learner options to respond from  Backend tracking of user responses, with post-simulation customized feedback on various stages of sales process  Offers multiple sales situations, varying levels of complexities and different banking products  User motivation through daily target, targets achieved, etc.  MIS reports on situation wise users’ progress and targets achievement  Dynamic program path based on user choices, resulting in successful sale or failure
  77. 77. Services – Learning Management System  Counseling Skill Builder  Intranet based learning module  Decision tree implementation to handle diverse combination of inputs and user responses  Situation based training with illustrations and voice over  Counseling Style profile based on a psychometric questionnaire
  78. 78. Services – Learning Management System  Working Capital Simulation  For ICICI Bank  Simulation based learning module  Offers real-life WC appraisal inputs, like Balance Sheet and Profit & Loss  Learner interaction in the form of standard XLS templates for capturing various inputs into the CMA format  Field level and Form level checks and feedback  Multi-session learning available  MPBF decision & funds allocation are captured & validated over permitted range
  79. 79. Services – Learning Management System  NASA Learning  For Hindustan Lever Limited  Java based multiple course delivery platform hosted on Sun Solaris over the Intranet  Multi user multi course delivery engine  Users’ scores, multi-session learning, tracking  MIS on users’ performance and courses coverage for the admin  Masters’ maintenance allows complete flexibility to maintain the system  Learning delivered thru concepts, application and reinforcements
  80. 80. Services – Learning Management System  Digital Certification  For Xerox India  Online learning and certification program  Installed on more than 40 locations across India  More than 2500 employees certified within a month  Random question set generation from a dynamic pool of questions  Trial-certification and learning options also built in  MIS reports
  81. 81. Services – Learning Management System  Electronic Circuit Design  For IIT Delhi  Intranet based course delivery system  Delivery engine allows:  Online Chat (for peer-peer collaboration)  Bulletin board (for student-teacher collaboration)  Personalized notes  Bookmarks  Assignments upload for teacher’s perusal  Resources download section
  82. 82. Services – Learning Management System  Gyan Setu  For Reliance General Insurance  Multiple course delivery  Vast usage across country  All features of Learning Bridge
  83. 83. Services – Learning Management System  Religare Academy  For Religare Group  Multiple course delivery  Vast usage across country  All features of Learning Bridge  New .NET version implemented
  84. 84. Services – Learning Management System  Reliance Life Insurance  For Reliance Life Insurance  Integration of Articulate courses in LMS  Multiple course delivery  Vast usage across country  Certifications and courses for Agents, Sales Managers and New Recruits  All features of Learning Bridge
  85. 85. Services – Learning Management System  Saint Gobain EHS certification  Stand alone certification on Indian Server  Course developed for France Server  Link from server in France  Vast usage across country  Certifications for all employees of group  MIS for India in India
  86. 86. Services – Learning Management System  LMS content transition from one LMS to another  For ICICI Bank  Preparation of content for certification  For ICICI Bank
  87. 87. Complete solutions for all Learning needs Employability Courses Customized Training Content Development Learning Management Systems (LMS) Performance Management Software Solutions Learning Consultancy Old Course Update Browser Compatibility Mobile Device Compatibility
  88. 88. Services – Performance Management Software Solutions  Functional Skills Assessment (FSA) Process – Bharti Airtel  An online Skills Assessment system to display the complete functional skills dictionary of the vertical and allows the employee to do a self- assessment of the skills mapped to his/her role  4 different variants of the assessment interventions, were developed. Each variant for Business Managers, Finance vertical, Customer Support vertical and HR vertical.  The system generated the final assessment PDF, accessible to the employee and RM, was used to discuss the individual development plans.  At a collated level, the FSA database created an entire inventory of the functional knowledge/skill development needs required to address the gaps identified across the vertical. This helped in planning the development interventions.
  89. 89. Services – Performance Management Software Solutions  Unilink – A one point dashboard for multiple HR applications  Developed for Hindustan Unilever Limited  An online application for Information and Performance Support for Sales teams of a large FMCG  It collates data from 3-4 other system within the organization  Has it’s own data captures and together offers it as a single-window information space for the Sales teams and Sales HR users  Handles data, like, HRIS, Performance Appraisal & Development Action Plan, Sales Performance, Training, etc.  Many facets, One solution
  90. 90. Services – Performance Management Software Solutions  Employee End to End Life Cycle Management Tool  Allows management between the HR agency and the organization  Complete cycle from recruitment to resignation maintained by the application  On line Learning Management System (LMS) part of the application  Some of the functions supported are  Recruitment  Resignation  Enrollment  Leave  Bulk emails  Performance and Incentives  Reports on the above
  91. 91. Services – Performance Management Software Solutions  Portal for Indian Air Force to provide corporate placements to retiring Officers  The application automates the job performed by IAF’s Placement Cell  Employees and Employers are screened and match-making managed by the Placement Cell Authenticity of the employee and credibility of the employer are managed in the workflow  Portal offers access to a large basket of Banking and Finance e- learning courses  Tips on Resume Writing and Handling Interviews are also available
  92. 92. Services – Performance Management Software Solutions  Talent Management System  Various Users have different rights  Update of all talent management data  Search on various fields possible  Spread and distribution of talent through various reports
  93. 93. Services – Performance Management Software Solutions  R-NET  Training Needs assessment system  Modeled around extensive, domain knowledge-based, pre-quizzes  Output in the form of recommended learning paths  Admin back-end for mapping learning needs across users, with filters like, function, location, designation, etc.
  94. 94. Services – Performance Management Software Solutions  Knowledge Management Systems  Multiple knowledge areas, with sublevels can be defined  Knowledge can be captured at any level of the knowledge tree  New knowledge can be added by any user in the system, as an author for that knowledge  Anyone using/referring to a knowledge block can create an addendum, that can become published part of the knowledge after authors approval  Inbuilt chat allows saving the exchange as knowledge block option  Search, customize, Favorites, etc are some other features
  95. 95. Services – Performance Management Software Solutions  Project Management Systems  Tool for managing ongoing projects  Multiple projects, multiple role definitions  Date wise tracking of activities across projects  Effort versus budget tracking  Project plan shifts, delays with reasons  Graphical reports on time spends - project wise, resource wise  Output in XLS, RTF, DOC formats for convenient reuse & maintenance
  96. 96. Services – Performance Management Software Solutions  Time Management System  Personal time planner  Allows definition of mid term and short term goals  Allows creation of task towards goals’ achievement  Review and handling of task  Personalization allowed of planning/review date and time  Captures learning-for-the-day
  97. 97. Services – Performance Management Software Solutions  Skill Track  System works on a skill map for various functions in the organization  Skills inventory is also maintained for each member  Skill gaps are presented to the users  System proposes various training programs to cover the skills gaps and allows online nomination requests  Users attendance & performance in training programs updates his skills inventory
  98. 98. Services – Performance Management Software Solutions  Succession Planning System  Maps competencies for various organizational functions and designations  Competency matrix of all individuals is maintained  Competencies of any individual can be updated any time  Output on succession plan is generated in the form of sorted list of eligible individuals  Gaps, if any, are highlighted for a succession decision to be taken
  99. 99. Services – Performance Management Software Solutions  RLE Nomination and Feedback System  Intranet based Leadership program nomination system  Designed for top managers who will come as a team for program nomination  System allows the participants to invite 360o Feedback from their colleagues  Auto-mailers on nomination status, feedback requests, etc.  Admin backend for maintenance of programs, participants, feedback questionnaire, etc.  MIS on program participation, participant 360 o feedback, etc.
  100. 100. Services – Performance Management Software Solutions  DriveLearning.com  Internet based Performance Measurement system to effectiveness of training being provided to Distributors’ Sales teams  Physical training delivery being carried out by an independent agency, with a over 4500 trainees and about 300 trainers  System allows multiple levels of access for Hindustan Lever managers & Training agency users  MIS for different managers within both the set of application users  Has received very high acceptability and success across all levels of users and management  Auto-mail facility for key business reports to various Business and Profit Center heads  Over 50+ reports on various business parameters  System in use for over one and a half year
  101. 101. Services – Performance Management Software Solutions  NASA707.com  Online Performance Measurement system on the effectiveness of field & classroom training to company’s sales teams  Multiple category of users, variable access based on rights and privileges – Business Managers, Administrators, Trainers, Sales Officers, Data-entry staff  Flexible and exhaustive range of MIS reports to bring out various measurable parameters (Macro to micro drill-down)  Built-in scheduling system (built around a set of business rules) for defining monthly field and classroom contact plans for the trainers and Sales Officers
  102. 102. Services – Performance Management Software Solutions  Course Viewer  Search enabled access to range of courses for Just-in-time learning  Course launch engine offers the searched page in the course interface with course navigation enabled  Searched text highlighting  Backend to publish / un-publish courses offered through Course Viewer
  103. 103. Services – Performance Management Software Solutions  LMS CD Version  CD based multi-course delivery platform to cover the user population that is not on the Intranet  Open-ended backend that allows courses to be viewed the same way as are available over the Intranet
  104. 104. Services – Performance Management Software Solutions HRIS for TV18  Policies of the company  Leave records of the employee  Reimbursements  Policies  Code of conduct  Loan process  Local conveyance  Pay slip  Holiday and birthday list  Who’s who  Quiz of the day  Promotions  Saying of the day  Photo gallery
  105. 105. Services – Performance Management Software Solutions  ICICI Academy for Skills  An online portal for the un-skilled youth to learn and join the workforce and participate in the economic development  This academy offering short duration (12 weeks) vocational skill building programs on a pro-bono basis.  This portal has been designed to facilitate employment for the candidates completing the courses.  Search enabled access to range of courses for Just-in-time learning
  106. 106. Services – Performance Management Software Solutions  Learning Portal for Religare  Learning and Development at Religare  Behavioral Training  Product Training  Skill Based Programs • Program Catalog • Learning Continuum • Nomination Process  My E learning  E learning Catalogue  Classroom Catalogue  Training Calendar  Photo Gallery  Learning Resources  Learning FAQ  Feedback  Contact Us  Search
  107. 107. Complete solutions for all Learning needs Employability Courses Customized Training Content Development Learning Management Systems (LMS) Performance Management Software Solutions Learning Consultancy Old Course Update Browser Compatibility Mobile Device Compatibility
  108. 108. Services – Performance Management Software Solutions  Learning Consultancy for GIZ Brief of objectives Visits to various organizations Detailed needs analysis Interview with stake holders Report on findings included  Needs Analysis  Conclusions  Flow of courses  Sample of courses structure  Learning Theories to be used  Processes to be used  Organization preparedness  Proposal  Project Plan
  109. 109. E-learning Methodology  Business Development  Needs Analysis  Proposal  Customer Ratification  Scope & Instructional Design  Customer Ratification  Script  Storyboard  Customer Ratification  Prototype  Customer Ratification  Production  Alpha Testing  Beta Testing  Customer Ratification  Final product
  110. 110. Complete solutions for all Learning needs Employability Courses Customized Training Content Development Learning Management Systems (LMS) Performance Management Software Solutions Learning Consultancy Old Course Update Browser Compatibility Mobile Device Compatibility
  111. 111. Old Course Update  Old Course Update Methodology Methodology: Recreate or restructure the old content of the course with latest recommendations. Decompiling the course material to get raw structuring of the course. Latest innovative designs, softwares and methodology used to develop the course with latest findings. .
  112. 112. Complete solutions for all Learning needs Employability Courses Customized Training Content Development Learning Management Systems (LMS) Performance Management Software Solutions Learning Consultancy Old Course Update Browser Compatibility Mobile Device Compatibility
  113. 113. Browser Compatibility  Browser Compatibility Features: Developed applications are compatible with a range of web browsers and operating systems. Cross Browser Testing is done which is a process to test web applications across multiple browsers. It involves testing both the client side and server side behavior of the Web application when it is accessed using different Web Browsers.
  114. 114. Complete solutions for all Learning needs Employability Courses Customized Training Content Development Learning Management Systems (LMS) Performance Management Software Solutions Learning Consultancy Old Course Update Browser Compatibility Mobile Device Compatibility
  115. 115. Mobile Device Compatibility  Mobile Device Compatible This is done through three important options which works for different clients. They are Responsive Design: This method uses flexible templates to adjust page layout according to screen size. HTML5: This is a markup language used for structuring and presenting content on the World Wide Web and is the most mobile ready tool for developing mobile sites and apps. Separate mobile sites: This means designing and building an independent site specifically for a particular device type.
  116. 116. Budgetary Investment Customized Content Devleopment Payment Process is as shown Payment 50% advance and balance on delivery Service tax @12.36% Extra charges @Rs. 8000 per man day S.No English Translation Level 1 Rs. 6,400 Rs. 5,500 Level 2 Rs. 8,300 Rs. 7,700 Level 3 Rs. 11,800 Rs. 11,800
  117. 117. Learning Management System - Hosted Solution One time cost of LMS customization, branding, data uploading, tenant-setup will be Rs. 2,50,000 In case the customization requires more than 10 man days of effort, the same will be charged extra @ Rs.7,000 per man day. These costs are for a hosted/managed LMS service, with 95% up time. The servers will be located at a US Datacenter User license implies a unique employee with up to 120 hrs of e-learning hours per annum User count will have a 10% buffer Minimum engagement is for 500 users Users Cost No. of users (up to) Cost per user (pm) Client Outflow (pm) Avg cost/user (pm) 100 700 70,000 700 200 350 70,000 350 400 175 70,000 175 500 140 70,000 140 1000 120 120,000 120 1500 105 175,500 115 2000 90 217,500 109 2500 75 255,000 102 3000 65 287,500 96 4000 50 337,500 84
  118. 118. Hosted Server System Hardware Services are as follows:  OS with administration  Database with administration  Web Servers with administration  Email Server with administrator  Server Port Monitoring (Number of Ports)  Server Resources Monitoring  Monitoring, Notification, and Response  Remote Reboot  OS Reload  System and Logs Monitoring with Alerts  Security and Threat Alerts  Dedicated Account Manager  Services Identification  Vulnerability Research & Verification  Application Testing  Denial of Service Testing etc.  Software installation patches update  Website/FTP Services Set Up ,etc.
  119. 119. Hosted Server Optional services are:  Server Anti Virus Protection  Trojan , Anti-Spyware and Other Protection  Shared/dedicated firewall  backup data on NAS/Remote Server  Remote Reset  KVM IP  Cluster Service  Load Balancing etc
  120. 120. Investment LMS Add-ons  HRIS 2 – 10 Lakhs  Talent Management – 5 Lakhs  Needs Analysis – 5 Lakhs  Skill Competency Mapping – 3 Lakhs  Training Administration System – 4 lakhs  Classroom and 3600 feedback – 3 Lakhs  Coaching Monitoring – 4 Lakhs  Virtual Classroom – Depends on number of users  Simulations – 3 Lakhs  Succession Planning – 3 Lakhs  Content Authoring – Free of Cost (5 K each per user for ppt and simulation)  Content Management Tracking– 3 Lakhs  CD version – 2 Lakhs  Certification Engine – 3 Lakhs
  121. 121. Key Customers Hindustan Unilever Projects worked Induction Programs Sales Training for FMCG Web based simulations • 6 soft skills story boards • 3 structures • 2 running programs LMS MIS back end for coaching MIS back end for Talent Management End to End Life Cycle of Employee Application
  122. 122. Key Customers ICICI Bank Ltd. Project worked  LMS for campus initiative  Customized Banking domain CBTs • over 30 programs  Simulations • Banking Selling Builder (9 Role plays) • Counseling skills ( 5 Role plays) • Banking Business Simulations ( 5 Role Plays)  CD based delivery platform  MIS back end for classroom training  Software Solutions for Talent Management and others  LMS transition services  Certification questions coding
  123. 123. Key Customers Coca Cola India Ltd. Project worked  Over 80 Sales Modules  ILT Resources for Logistics Training  One animated CBT  Video based product learning modules  ILT Resources for Route to Market modules
  124. 124. Key Customers Avaya Global Connect (formerly Tata Telecom Ltd.) Project worked  IDX PABX Technical Training  Paradigm PABX Technical Training  Definite PABX Users Guide  96xx series user guide  CD based learning modules  Skills Track – Skills versus Training nomination system  Sales Contracts Training and Certification System  Learning Center – A LMS installation
  125. 125. Key Customers Airtel Project worked  Airtel Money Modules  LMS for Employees  Recruitment Modules  Business Continuity Management Modules  Values Modules  Enterprise University Modules
  126. 126. Key Customers Aircel Project worked  Do not Disturb Training Modules  Information Security Training Modules  Mobile Number Portability Training Modules  Self Service Kiosk Module  Values Added Service Training Modules  Game Module – F1 Race
  127. 127. Thank you For further enquiry contact: Prashant Khanna Enhance Systems Private Limited 401 Padma Tower-I Rajendra Place, New Delhi – 110 008 Tel.: +91-11-47286802, 47286807 Mob: +91 98 111 27333 Email: prashant.khanna@enhancelearning.co.in Web: www.enhancelearning.co.in www.enhancelms.co.in

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