Australian Performance Products Usomer Survey 2009 Outline and sample results summarySurvey conducted August 2009www.enform.com.auCopyright ABN 23 123 977 189

Australian Performance Products Usomer Survey 2009Targets were performance enthusiasts and industry participants,79% described as “performance enthusiasts including DIY”68% from Australia & NZ, 19% from North AmericaSurvey targeted 15,000+ via online response with resultant sample size representing 95% confidence level +/-5%Survey was divided into several parts to cover key topics including;sources of performance product information and research usedpurchasing intentions including most likely buying channelsonline sources used for researching or buying performance products performance brands used in Australia, awareness and related Net Promoter Scores (NPS)**NPS and Net Promoter Score, Bain & Company, and Fred Reichheld www.netpromoter.org Australian Performance Products Usomer Survey – August 2009Copyright ABN 23 123 977 189

Australian Performance Products Usomer Survey 2009Australian Performance Products Usomer Survey – August 2009Copyright ABN 23 123 977 189

Australian Performance Products Usomer Survey 2009Australian Performance Products Usomer Survey – August 2009Copyright ABN 23 123 977 189

Australian Performance Products Usomer Survey 2009Australian Performance Products Usomer Survey – August 2009Copyright ABN 23 123 977 189

Australian Performance Products Usomer Survey 2009Australian Performance Products Usomer Survey – August 2009Copyright ABN 23 123 977 189

Australian Performance Products Usomer Survey 2009Australian Performance Products Usomer Survey – August 2009Copyright ABN 23 123 977 189

Australian Performance Products Usomer Survey 2009Australian Performance Products Usomer Survey – August 2009Copyright ABN 23 123 977 189

Australian Performance Products Usomer Survey 2009Australian Performance Products Usomer Survey – August 2009Copyright ABN 23 123 977 189

Australian Performance Products Usomer Survey 2009Q. On a scale of 0 to 10 how likely is it that you would recommend the following brands to a friend or colleague? (Net Promoter Score index*) Contact Enform Networks for details of NPS results. *Net Promoter Score index - for more on this important consumer advocacy metric visit www.netpromoter.orgAustralian Performance Products Usomer Survey – August 2009Copyright ABN 23 123 977 189

Australian Performance Products Usomer Survey 2009Contact Enform Networks for detailed results www.enform.com.auCopyright ABN 23 123 977 189