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The Silent ‘P’                        Speaker: Andrew Friar                            Endurance ITMonday, 13 June 2011
The Silent ‘P’ = ‘People’Monday, 13 June 2011
A popular misconception          is that only one ‘P’ is         required to fix all the                   rest.           ...
Disclaimer                        Not the ITIL                       Change ProcessMonday, 13 June 2011
‘People’ ChangeMonday, 13 June 2011
ITIL = ChangeMonday, 13 June 2011
70%Monday, 13 June 2011
Chaos Report                   •   Successful	  means	  on-­‐.me,	  on-­‐budget,	  and	  with	  all	  features	  and	  fun...
Doing the same thing  twice and expecting a  different outcome is a  sign of insanity                       attrib. Albert...
So What is          the Problem?Monday, 13 June 2011
ce                                       st an                                e si                                        ...
It is a lack of ‘Focus’ on the                        People aspects of change.Monday, 13 June 2011
Some Examples         Cabramatta Car park               $5.9m      “Solution Development         Toolset Refresh”         ...
So What           can YOU do?Monday, 13 June 2011
Articulate         the       VisionMonday, 13 June 2011
Start with the People                              in Mind!!Monday, 13 June 2011
Take-out the fluffiness of                     change.Monday, 13 June 2011
Monday, 13 June 2011
Use a Structured ApproachMonday, 13 June 2011
Kotters 8 Step Change Model                       1.   Create a Sense of Urgency                       2.   Form a Coaliti...
Engage a               Change             ProfessionalMonday, 13 June 2011
“Strategy without tactics is    the slowest route to victory.    Tactics without Strategy is    the noise before defeat.” ...
Understand how your                  Organisation does Change.Monday, 13 June 2011
Seek Feedback                       Set-up feedback                          mechanismMonday, 13 June 2011
Communication is a two way               thing ‘Use Elephants’Monday, 13 June 2011
Understand Your                        Role in changeMonday, 13 June 2011
Don’t do it           aloneMonday, 13 June 2011
Form a Guiding CoalitionMonday, 13 June 2011
Look after yourselfMonday, 13 June 2011
10 Suggestions        1. Articulate the Vision        2. Start with the People in mind        3. Use a Structured approach...
Ensure IT Succeeds into the future            Andrew@enduranceit.com.au          http://www.enduranceit.com.au            ...
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The silent 'p' pdf version

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Presentation Delivered at the LeadIT 2011 Conference in Western Australia.

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Transcript of "The silent 'p' pdf version"

  1. 1. The Silent ‘P’ Speaker: Andrew Friar Endurance ITMonday, 13 June 2011
  2. 2. The Silent ‘P’ = ‘People’Monday, 13 June 2011
  3. 3. A popular misconception is that only one ‘P’ is required to fix all the rest. Many organisations believe this is the ‘Product’.Monday, 13 June 2011
  4. 4. Disclaimer Not the ITIL Change ProcessMonday, 13 June 2011
  5. 5. ‘People’ ChangeMonday, 13 June 2011
  6. 6. ITIL = ChangeMonday, 13 June 2011
  7. 7. 70%Monday, 13 June 2011
  8. 8. Chaos Report • Successful  means  on-­‐.me,  on-­‐budget,  and  with  all  features  and  func.ons  as   defined  in  the  ini.al  scope;  challenged  means  late,  over  budget,  and/or  with   less  features  and  func.ons  than  defined  in  the  ini.al  scope;  failed  means   cancelled  prior  to  comple.on,  or  delivered  but  never  used.Monday, 13 June 2011
  9. 9. Doing the same thing twice and expecting a different outcome is a sign of insanity attrib. Albert EinsteinMonday, 13 June 2011
  10. 10. So What is the Problem?Monday, 13 June 2011
  11. 11. ce st an e si Sponso Sa e R rship tu ye Leader ra p lo ship tio Em n It’s not the Products! Co Ine Middle Managers? mm ffec igue un tive F at ica Poo tio r Pr ry ns Man ojec i sto agem t H entMonday, 13 June 2011
  12. 12. It is a lack of ‘Focus’ on the People aspects of change.Monday, 13 June 2011
  13. 13. Some Examples Cabramatta Car park $5.9m “Solution Development Toolset Refresh” Negative ROI? Previous ITIL initiatives?Monday, 13 June 2011
  14. 14. So What can YOU do?Monday, 13 June 2011
  15. 15. Articulate the VisionMonday, 13 June 2011
  16. 16. Start with the People in Mind!!Monday, 13 June 2011
  17. 17. Take-out the fluffiness of change.Monday, 13 June 2011
  18. 18. Monday, 13 June 2011
  19. 19. Use a Structured ApproachMonday, 13 June 2011
  20. 20. Kotters 8 Step Change Model 1. Create a Sense of Urgency 2. Form a Coalition 3. Create a Vision for change 4. Communicate the Vision 5. Remove Obstacles 6. Create Short-term Wins 7. Build on Change 8. Anchor the Changes in Corporate CultureMonday, 13 June 2011
  21. 21. Engage a Change ProfessionalMonday, 13 June 2011
  22. 22. “Strategy without tactics is the slowest route to victory. Tactics without Strategy is the noise before defeat.” Sun TzuMonday, 13 June 2011
  23. 23. Understand how your Organisation does Change.Monday, 13 June 2011
  24. 24. Seek Feedback Set-up feedback mechanismMonday, 13 June 2011
  25. 25. Communication is a two way thing ‘Use Elephants’Monday, 13 June 2011
  26. 26. Understand Your Role in changeMonday, 13 June 2011
  27. 27. Don’t do it aloneMonday, 13 June 2011
  28. 28. Form a Guiding CoalitionMonday, 13 June 2011
  29. 29. Look after yourselfMonday, 13 June 2011
  30. 30. 10 Suggestions 1. Articulate the Vision 2. Start with the People in mind 3. Use a Structured approach 4. Engage a Change Professional 5. Develop a Change Strategy and associated tactics 6. Understand how your organisation does change 7. Create Feedback Mechanisms 8. Understand your role in change 9. Don’t do it alone, form a guiding coalition 10.Look after yourselfMonday, 13 June 2011
  31. 31. Ensure IT Succeeds into the future Andrew@enduranceit.com.au http://www.enduranceit.com.au twitter: ajfriarMonday, 13 June 2011
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