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IT service trends in 2013
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IT service trends in 2013

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Session delivered by Sameer Kanwar ( Basil Partners) at Endeavour's Regional Mobility Conference - India. ...

Session delivered by Sameer Kanwar ( Basil Partners) at Endeavour's Regional Mobility Conference - India.
Visit: http://www.techendeavour.com/ for more details about Endeavour.

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  • LinkedIn reported that 69% of professionals expect a company to be on LinkedIn with 48% stating that were much more likely to buy a product if they interacted with the company on the site first.
  • With the advent of DropBox, Google Docs, iCloud, etc. mobile users are now using more cloud services - even without realizing itAlmost half of personal cloud services are used for blended work and personal purposes

Transcript

  • 1. The Digital Future “Innovative digital practices and applications are arguably being conceived and put into practice in the emerging world faster than the developed world. Simply put, there are no alternatives but to become „more digital‟ with whatever assets are available” Digital economy rankings, 2010 Economic Intelligence Unit Private & Confidential 1
  • 2. IT Trends & The New Normal Sameer Kanwar General Partner October 31, 2012
  • 3. Agenda• Realities faced by Enterprises today• Enterprise IT – Factors affecting Architectures• Basil ecosystem – Niche Focus Private & Confidential 3
  • 4. Reality 1 – Mobile Devices to dwarf PCs Source: Business Insider• Smart devices are being adopted 10X faster than that of the 80s PC revolution, 2X faster than that of 90s Internet Boom and 3X faster than that of recent social network adoption (Flurry) Private & Confidential 4
  • 5. Smart Device Adoption • Despite security concerns, – 32% of IT executives in North America & Europe are using Android phones at work as of 2Q12 – 60% of IT executives are using some form of tablet device for work • Risk-averse vertical markets are allowing tablets & Android smartphones, but barring direct access to corporate systems • Enterprises need to migrate from using mobile as an extension of the Web – Way of doing things that were never possible with any other technologyBy 2015, mobile application development (AD) projects targeting smartphones and tabletswill outnumber native PC projects by a ratio of 4:1 (Gartner) Private & Confidential 5
  • 6. Reality 2 – Social Media Influence Source: Luma Partners / Buddy Media Private & Confidential 6
  • 7. Social Media in the Enterprise • Currently over 1 Billion users worldwide, most on Mobile (ITU) – Facebook (900m+ users) – Twitter (200m+ users) – LinkedIn (150m+users) • Leading business objectives for using social networks – Customer engagement - 78% – Revenue generation - 51% – Customer experience – 47%Social media is forcing Enterprises to re-think how it engages with customers – both inMarketing & providing Customer Service Private & Confidential 7
  • 8. Reality 3 – Cloud pervasiveness• Combination of Private and External cloud-based services is transforming IT architectures and the role of IT. Private & Confidential 8
  • 9. Hybrid Cloud for the Enterprise• Increased mobile devices driving uptake of cloud services – Require access to data and applications more complex than messaging• Enterprise need – Tap opportunity – Address security concerns Source: Gartner Private & Confidential 9
  • 10. The Impact – Information overload• Estimated that 4 Exabytes (4 x 1019) of unique information would be generated in 2012 Private & Confidential 10
  • 11. Deriving benefit from Data collected • Data Warehousing challenges – Long initial implementation time and associated high cost – Adding new data sources takes time and associated high cost – Data is static and dated – Difficult to accommodate changes in data types and ranges, data source schema, indexes and queriesMobile devices & Social Media adoption resulting in exponential increase in data –volume, velocity, variety & complexity Private & Confidential 11
  • 12. The Enterprise Need Extracting Value from Data Volume Velocity Multiple Touch Points (& increasing by the day) 24x7, Global Call Data Records Blogs & Micro-blogs, Social Media,Variety (CDR), Weblogs, Manufacturing Video Streaming, … Sensors, Trading Systems, Social ComplexityStructured & Media, …Unstructured Data Complex DataCRM, Transactional, Customers, Products,ERP, Web Store Competition, PatentsTransactions, Ledger Data, etc.Repositories, Blogs, SocialMedia, ….. Value Acquire, Organize, Analyze, Present Enhanced Competitive Productivity Advantage Private & Confidential 12
  • 13. Enterprise ITFactors affecting IT Architectures Private & Confidential 13
  • 14. Nexus of ForcesEmbedded into all Application Services Source: The Future of IT Services, Gartner (August, 2012) Private & Confidential 14
  • 15. Productized Service & Vertical Focus Underlying factors Integration capability Flexibility Meets Business ObjectiveBy 2015, 35% of enterprise IT expenditures for most organizations will be managedoutside the IT departments budget Private & Confidential 15
  • 16. Basil Ecosystem Power of Niche focus to help Enterprise Agility • Mobile Assessments • Enterprise Mobile Enablement Enterprise • Mobile Content Mobility Management (Ki-cube) • Big Data frameworks• Cloud-ready Product • Faceted Search Engg. Platform• Cloud Data Solutions • Data Synchronization• Vertical Clouds engine (OODEBE) • Clinical Cloud Cloud Big Data • Big Data solutioning Private & Confidential 16
  • 17. Basil EcosystemPower of Niche focus to help Enterprise Agility Enterprise Mobility Cloud Big Data Private & Confidential 17
  • 18. “There are no signs that the expansion of social, mobile and cloud technology are slowing; organizations will have to learn to leverage these tools in an optimal way. Technology may be changing, but the importance of satisfying users is not. No matter what underlying tool is used to deliver a service or how sophisticated the technology implementation, if it does a poor job at serving the needs of the users it was designed for, it is a failure.” Aberdeen Research May, 2012Private & Confidential 18
  • 19. Thank you sameer@basilpartners.com Private & Confidential 19