Endava Career Days Jan 2012 - Business Process Management


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Endava Career Days Jan 2012 - Business Process Management

  1. 1. Business ProcessManagement Eduard Cimbru 27.01.12
  2. 2. Henry’s Ford assembly line (1903) •Single process with Sequenced activities •Each worker performed a single task •FACTS: first affordable car, Increased Productivity, best paid workers 2
  3. 3. AgendaIN YOUR ZONE 3
  4. 4. WHAT IS A BUSINESS PROCESS? • A business process is the set of activities required to accomplish a common goal. • The activities may be performed by people or systems and are completed either sequentially or in simultaneously.IN YOUR ZONE 4
  5. 5. WHAT IS BUSINESS PROCESS MANAGEMENT? • Management of business processes?• It is The Goal, The System, The Expected Results• The Goal: efficient process with visibility• The System: • management of people involved in the process • system to system communications• The Results: process improvementIN YOUR ZONE 5
  6. 6. WHEN SHOULD YOU DO BPM?When you have:• A clear flow of high-volume transactions that need to be passed from one person to another• Multi-step process with critical processing time• Unclear roles and gaps in the process• General: low satisfaction with a business service (low employee satisfaction)Examples: order-to-cash, help desk, getting a passport, software releases, etc.IN YOUR ZONE 6
  7. 7. BENEFITS OF BPM• Formalize existing process and spot needed improvements• Facilitate automated, efficient process flow• Increase productivity and decrease head count• Business intelligence (raw data -> meaningful information)• Ability to effect change on existing business processes in real timeIN YOUR ZONE 7
  8. 8. BPM PROJECT TEAMS•Process Sponsor•Process Owner•Project Lead•Subject Matter Experts•BPM Project Development TeamIN YOUR ZONE 8
  9. 9. BPM Project lifecycle Business close to IT solutionIN YOUR ZONE 9
  10. 10. BPMN (notation)IN YOUR ZONE 10
  11. 11. Process design patterns (visual programming?)IN YOUR ZONE 11
  12. 12. Process design patterns (visual programming?)IN YOUR ZONE 12
  13. 13. Process design patterns (visual programming?)IN YOUR ZONE 13
  14. 14. Performance analysis• Three dimensions of performance: time, cost, quality• Time: flow time, service time, waiting time• Cost: average utilization of resources (rca – resource consumption accounting)• Quality: customer satisfaction (questionnaires), complaints• Run simulation and calculate all kinds of KPIsIN YOUR ZONE 14
  15. 15. The iceberg syndrome•Icebergs only show 10%of their mass above water•Perception, the tip of theiceberg called reality•BPM implementation is a multi-faced activity with advantages but also challengesIN YOUR ZONE 15
  16. 16. DEMO• Activiti 5.8 • Light-weight BPM platform (open source)• Activiti Engine – easy to use for Java devs• Activiti Explorer – task management portal• Eclipse Activiti Designer Plugin – process modellingIN YOUR ZONE 16
  17. 17. DEMO• Process: Hiring Request1. Process start: HR Associate enters a new request of position in the system2. HR Manager will approve, if necessary 2.1 If manager doesn’t approve process goes to 5 (and ends) else continue tonext step3. HR Associate finalizes job description4. Position is published automatically to the web and at the same time the HRSystem gets updated5. Process EndIN YOUR ZONE 17
  18. 18. The process..IN YOUR ZONE 18
  19. 19. Questions? Eduard Cimbru| Software Engineer eduard.cimbru@endava.com thank youIN YOUR ZONE 19
  20. 20. References•Chang, James; BPM Systems; 2006; Auerbach•Blokdijk, Gerarad; BPM 100 Success Secrets•Jeston, John, Nelis, Johan; BPM; 2008;Elsevier•Wolf, Karsten, Toumani, Farouk; BPM; 2011;LNCS 6896•www.activiti.orgIN YOUR ZONE 20