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Maintaining and Caring for your EPM Environment at Medinah 2013

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Caring and maintaining your EPM Environment is extremely important to minimize downtime and outages of the applications during busy financial activities, whether it is a financial close or budgeting …

Caring and maintaining your EPM Environment is extremely important to minimize downtime and outages of the applications during busy financial activities, whether it is a financial close or budgeting cycle. This presentation includes the maintenance recommendations by Oracle, some of the common issues and possible solutions, logs and backup information which can help be better prepared in case of disaster. View the full presentation at the Emtec Event Archive.

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  • 1. Maintaining and Caring for your EPM EnvironmentHyperion Performance & Business Analytics Networking EventLuis Castillo, EmtecMay 8, 2013
  • 2. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.Presentation Agenda2GeneralLog FilesPeriodic Maintenance Activities-Common IssuesMonitoring your EnvironmentBackups and PatchesQuestions
  • 3. Emtec, Inc. Proprietary All rights reserved 2013.Log Files• The first step to troubleshoot issues is to review the application logs• Different type of logs:–Installation logs–Configuration logs–WebLogic Managed Server logs–Application Logs3
  • 4. Emtec, Inc. Proprietary All rights reserved 2013.Periodic Maintenance Activities• Periodic maintenance activities can help prevent issues and performance impacts• The activities below should be performed periodically• Common:–Exclude the installation folder from automatic (<DRIVE>:OracleMiddleware) because this impactsperformance–Virus scan should be scheduled to happen during maintenance period–Archive log files: Logs can become very large and may affect performance and may cause disk spaceshortage–Review patches periodically for potential defect resolution• HFM:–HFM Error and Audit Tables can impact performance after 500,000 rows–Archive and truncate the following HFM Tables• Quarterly: HFM_ERRORLOG• Yearly: <HFM_APP>_DATA_AUDIT• Yearly: <HFM_APP>_TASK_AUDIT4
  • 5. Emtec, Inc. Proprietary All rights reserved 2013.Common Issues• The table below provides a list of the most common issues and possible solutions5Issue Possible SolutionReceive “Page Cannot be Displayed” when trying to access Workspace orShared Services (HTTP Error 404)Ensure that the web server (IIS or Oracle HTTP Server) is running. Also,ensure that the services for the web component is also runningExternal users (Active Directory) cannot login while native users can Ensure the connection information for Active Directory is correct and thepassword for the AD account has not changed. Engage AD AdministratorWeb application service crashes and log reports out of memory error Increase the Java Heap Size for the application. This can be done via theWindows Registry or via the startup script in non-Windows environmentsEssbase Service starts and stops immediately Verify that the drive did not run out of space. It is recommended that thereis as much free space available as the largest Essbase cube toaccommodate database restructuresEssbase does not start The most common reason for Essbase to not start is a corrupted Securityfile. This happens if Essbase quit unexpectedly or due to ungracefulshutdown.Restore the Security file from its last backup
  • 6. Emtec, Inc. Proprietary & Confidential. All rights reserved 2012.Monitoring your environment6• Constantly monitoring the environment and resources will help avoidissues with the applications• Use Enterprise monitoring tools to alert on service failures, memoryshortage, disk space, disk performance and CPU utilization. Below isan example on some statistics that can be monitored:Windows ServerResourceMonitoringMemory: % Committed Bytes In UseMemory: Page Faults/secPhysicalDisk: Current Disk Queue LengthPhysicalDisk: Disk Read Bytes/secPhysicalDisk: Disk Reads/secPhysicalDisk: Disk Write Bytes/secPhysicalDisk: Disk Writes/secProcessor: % Idle TimeProcessor: Interrupts/secSystem: ThreadsSAN Monitoring Storage Area Network (SAN) devices are now a standard infrastructure. They tend to be shared by many servers and can actas a performance bottleneck if not properly configured, low on internal caches, or many servers are using the same SAN port.NetworkMonitoringNetwork switches and routers link all the servers and a failure or intermittent errors will cause connectivity issues. Automatedalerts should be sent on high utilization and/or if key error conditions occur.
  • 7. Emtec, Inc. Proprietary All rights reserved 2013.Backups• Relational Database Backups–Incremental backups should occur daily with a full database backup on a weekly basis.–The Reporting and Analysis Database should be backed up in conjunction with its physical filerepository: (Default Location)<Drive>OracleMiddlewareuser_projectsepmsystemxReportingAnalysisdataRM1• Application Server Backup–Daily incremental backups of the following with a full weekly backup:• System registry• Temporary directories• User profile directories• Application file system7
  • 8. Emtec, Inc. Proprietary All rights reserved 2013.Patches• Develop a plan for periodic maintenance and patching• Search for patches on your licensed products periodically–HFM, Planning, Essbase, etc.–When searching for patches, include other components in the EPM suite: Foundation (SharedServices and Workspace), Reporting and Analysis, etc.• Apply patches only applicable to your environment–Patches should be applied to non-production environments first–Review the patch notes for compatible releases, OS, defect(s) fixed–Apply patches to client machines if required by the patch• Review patches for components such as Oracle HTTP Server and Java. OHS is a webserver and it can be vulnerable8
  • 9. View the full presentation at the Emtec Event Archive.Interested in more?Our website has the fullpresentation, and others, fromthe 6th Annual Oracle HyperionPerformance Management &Business Analytics NetworkingEvent

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